I have had a very positive experience with My 1st Years! My first order for a denim jacket was absolutely fantastic and arrived on time and was beautifully packaged. The second one also arrived on... Ver mais
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Veja o que dizem as avaliações
Great communication from Marie in customer service. The bags arrived in good time after an email to Marie who kept me informed all the way ( as I needed them in a hurry!) Excellent quality - the grand... Ver mais
Would give no stars if I could! Tissue paper arrived in my gift box ripped to shreds I purchased two books one wasn’t right for my nursery so I wanted to return it contacted customer service and t... Ver mais
A empresa respondeu
I got a backpack in selfridges and the personalisation has overlapped slightly. Upon sending pictures via email the customer service was quick and efficient. Ewelina instantly sent me a shipping label... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Estados Unidos
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4,2
Muito Bom
17 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
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Great communication from Marie and excellent quality bags.
Great communication from Marie in customer service. The bags arrived in good time after an email to Marie who kept me informed all the way ( as I needed them in a hurry!) Excellent quality - the grandchildren will love them for their pack ups and picnics.
17 de junho de 2026
Avaliação não solicitada
Customer service was great
Customer service was great, Krisha was super helpful! Thank you so much
16 de junho de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Krisha was amazing
Krisha was amazing. Thank you so much for all your help ❤️
16 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I have had a very positive experience…
I have had a very positive experience with My 1st Years! My first order for a denim jacket was absolutely fantastic and arrived on time and was beautifully packaged.
The second one also arrived on time but unfortunately arrived without personalization. Aleksandra went above and beyond to help with this.
I am delighted to say a new gift is on its way!
Thank you My 1st Years!
16 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your lovely review. We are delighted to hear that you had a positive experience with us and that you were pleased with your denim jacket and its presentation.
We are sorry that your second order arrived without the personalisation, but we're pleased that we were able to resolve this for you quickly.
Thank you again for taking the time to share your experience and for choosing My 1st Years.
Best regards, Aleksandra, Management Team, My 1st Years
Wrong product
I personalized my own backpack and got a completely different colour palette than I ordered and my son was soooo sad when he saw the beige Backpack with a gray tractor (we choose a really colourful Blue tractor with a brown chicken an a yellow Chick) :( as an „apology“ I got 5£ discount on my next purchase…Never again!
13 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you for your review. We are very sorry to hear that the backpack you received did not match the design you expected, and we completely understand how disappointing this must have been for both you and your son. We will ensure your feedback is passed on to the relevant team for review.
We are also sorry for any confusion caused during your interaction with our Customer Services team.
Having reviewed the correspondence, I can see that the team offered either a store credit if you wished to keep the item or a replacement backpack. However, it appears we did not receive a response confirming your preferred option.
If you would still like us to assist, please contact our Customer Services team and we will be happy to review the matter further and help find a suitable resolution.
Best regards, Aleksandra, Management Team, My 1st Years
Absolutely brilliant customer service.
Absolutely brilliant customer service.. Ewelina helped me with a new replacement as my bag came with a little mark on
11 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your wonderful review!
We are delighted to hear that you had a positive experience with us and that Ewelina was able to assist you with arranging a replacement for your bag.
Providing excellent customer service is extremely important to us, so it is fantastic to know that Ewelina was able to help resolve the issue for you quickly and efficiently.
Thank you again for taking the time to share your feedback. We hope to have the pleasure of serving you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Thank you Krishna for all your help!
Thank you Krishna for all your help - really appreciate how you dealt with my gift order!
8 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Such a good website!
Such a good website!! Free personalisation and gift boxing. And so affordable super happy with my purchase
6 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I ordered a personalised money box for…
I ordered a personalised money box for my grandson, but on arrival it had a chip on the white paint which was very disappointing. Marie in Customer Services was very helpful and arranged for me to return the damaged item the same afternoon, then organised a replacement to be shipped for delivery within the next 48 hours.
Thank you Marie for being so helpful
5 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you for taking the time to leave a review.
We are sorry that your personalised money box arrived with a chip in the paint, but we're delighted to hear that Marie was able to assist you promptly and arrange a replacement for you.
We will be sure to pass your kind comments on to Marie, who will be pleased to know that her helpful service made a positive difference to your experience.
We hope your grandson enjoys his personalised money box, and thank you again for your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Terrible experience
Would give no stars if I could!
Tissue paper arrived in my gift box ripped to shreds I purchased two books one wasn’t right for my nursery so I wanted to return it contacted customer service and they have been more than useless have to pay to return things and won’t get a full refund. Unfortunately not the first experience I wanted for my babys first items. Will not use again
5 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you for your review. We are sorry to hear that you were disappointed with your experience and that the tissue paper in your gift box arrived damaged. We appreciate you bringing this to our attention and will ensure your feedback is passed on to the relevant team for review.
With regard to your return request, personalised items are made to order and, as outlined in our Terms & Conditions, cannot be returned for a refund if you have simply changed your mind. For non-personalised items, customers are responsible for the cost of returning the item unless it is faulty or has been supplied incorrectly.
We understand your frustration and are sorry that your experience did not meet your expectations. Thank you for taking the time to share your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Great service thank you Krisha
Great service thank you Krisha
5 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Brilliant customer service
I had an issue with my order. Marie was absolutely brilliant in resolving my issue and had my item shipped out in less than 24 hours.
Absolutely outstanding customer service.
4 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your wonderful review.
We're sorry that there was an issue with your order, but we're delighted to hear that Marie was able to resolve it quickly for you. We take great pride in providing excellent customer service, so it's fantastic to know that your replacement was arranged and shipped within 24 hours. Thank you for your support, and we hope to serve you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
I would like to commend My 1st Years…
I would like to commend My 1st Years for their outstanding customer service.
I recently made a mistake when placing an order and entered incorrect details for a personalised product. Although the error was entirely my own, the team at My 1st Years went above and beyond to help resolve the issue. They replaced the item without hesitation, even though they were under no obligation to do so.
A special mention must go to Dorota, who provided one of the best customer service experiences I have ever received. Dorota was professional, understanding, and incredibly helpful throughout the process, making what could have been a stressful situation very easy to resolve.
It is rare to find a company that places such a strong emphasis on customer satisfaction. My 1st Years exceeded my expectations, and I would not hesitate to recommend them to others.
Thank you again for your exceptional service.
1 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your incredibly kind review.
We're delighted to hear that we were able to help resolve the issue with your personalised order and that the experience exceeded your expectations. Providing excellent customer service is extremely important to us, and it's wonderful to know that this was reflected in your experience.
A special thank you for your kind words about Dorota. We will be sure to pass your feedback on to her, as she will be thrilled to know that her support made such a positive difference.
Thank you again for taking the time to share your experience and for recommending My 1st Years. We truly appreciate your support and look forward to helping you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
excellent customer service
Great customer service from Dorota she sorted my issue quickly and efficiently
3 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Amazing service
Amazing service! Had to amend my order and Aleksandra responded to my email and sorted it straight away.
2 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Aleksandra was exceptional from start…
Aleksandra was exceptional from start to finish. She was professional, responsive, and kept me informed throughout the process, making everything straightforward and stress-free. Thanks to the excellent service I received, I will be recommending My 1st Years to my family and friends. Highly recommended.
2 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Poor customer service
Poor customer service, asked for help regarding delivery. No service or help at all, told cancel order.
26 de maio de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, we’re sorry to hear that you feel disappointed with the service received.
Your order was placed using our standard delivery service. We understand that you later contacted us requesting for the order to be shipped as soon as possible, however once an order has been placed we are unfortunately unable to change the delivery service selected at checkout.
To try and help, we offered the option to cancel the order so that a new order could be placed using the next day delivery service instead.
We apologise again for any frustration caused and appreciate your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
I got a backpack in selfridges and the…
I got a backpack in selfridges and the personalisation has overlapped slightly. Upon sending pictures via email the customer service was quick and efficient. Ewelina instantly sent me a shipping label to send the backpack back to them and sent me a new one in a timely manner. A shame it wasn’t quite right to begin with (unlike the company as I already have three personalised items from them) but the customer service made it super quick and easy to resolve. Thank you for your help
29 de maio de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your lovely and detailed review. We’re very sorry that the personalisation was not quite right on this occasion, however we’re pleased to hear that our customer service team was able to resolve this quickly and efficiently for you.
Ewelina will be delighted to hear your kind feedback. We always aim to make the process as smooth and stress-free as possible, so it’s wonderful to know that the replacement was arranged quickly and easily.
Thank you again for your continued support and for trusting us with your personalised gifts.
Best regards, Aleksandra, Management Team, My 1st Years
Customer service poor
So I ordered a sheep and robe personalised. On the sheep the name was moving around and the sheep actually had a mark on it.
The gift box itself was as damaged.
Contacting customer services was poor.
The only thing they would offer me was £5 STORE CREDIT. Which is no use to someone if they have received poor customer service and will not be returning as a customer.
They eventually sent me another gift box out which again was damaged on arrival. To which there response was we can’t refund anything as our gift boxes are a goodwill gesture.
So does this mean that if you revive a gift box because you spent over £60 and got one free that it should be damaged.
They also suggested I return the entire order. Now that’s great if there’s not a new baby you are meeting and don’t want to arrive without a gift.
Very poor compensation attitude and just all round not as good as they use to be.
Save to say I won’t be ordering from them again!
26 de maio de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, we are very sorry to hear that you were disappointed with your experience and appreciate you taking the time to share your feedback.
We understand how upsetting this must have been, especially as the gift was for meeting a new baby. We would like to clarify that we did offer both a return and a replacement for the personalised soft toy, however this was not accepted. In addition, we replaced the complimentary gift box twice and also offered £5 store credit as a gesture of goodwill.
As the gift box is a complimentary item and not a paid product, we are unfortunately unable to offer a refund for this item. However, we completely understand your frustration regarding the condition it arrived in and we are very sorry that the replacements did not meet expectations.
Please be assured that your feedback regarding both the product quality and the customer service experience will be passed on to the relevant teams for review.
Best regards, Aleksandra, Management Team, My 1st Years
Fabulous customer support
I had the most wonderful customer support from Shannon when I had a small problem with an item I had ordered. Thank you for sorting it out so promptly and for being so kind and helpful. I would thoroughly recommend this company to anyone. X
26 de maio de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your lovely review. We’re delighted to hear that we were able to help resolve the issue for you promptly and that you found the service kind and helpful.
Your wonderful comments will be passed on to Shannon and the wider team. Feedback like this truly means a lot to us.
Thank you again for your recommendation and support!
Best regards, Aleksandra, Management Team, My 1st Years
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