Great range of personalised products but what sets them apart is their customer service. Generally, I have noticed that most companies’ customer service has seen a massive decline in recent years but... Ver mais
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Veja o que dizem as avaliações
Ordered a personalised beer glass. The order confirmation described it as a glass, but the item I received was plastic. It broke on its second use while I was picking it up to wash by hand. Customer s... Ver mais
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I ordered a personalised dragon for a friend in Canada. Had an issue initially where Evri would not deliver to Canada but was only told of this because I contacted customer services as my tracking sai... Ver mais
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Lovely personalised products. Unfortunately the chair I ordered arrived faulty - the name was slanted but I contacted customer services and Marie was very helpful and has arranged a replacement part f... Ver mais
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Detalhes da empresa
- Loja de Souvenirs
- Loja de Roupas para Bebês
- Loja para Bebês
- Loja de Moda Infantil
- Loja de brinquedos infantis
Sobre My 1st Years
Escrito pela empresa
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Informações de contato
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, Reino Unido
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4,2
Muito Bom
17 mil avaliações
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My mistake
I made a mistake in the spelling of my personalised order. I emailed straight after placing the order and KRISHA changed my order to the correct spelling almost immediately. There was no anxious wait for a reply, no drama, fuss or inconvenience to me. KRISHA’s emails were friendly and supportive even though it was my mistake. I am very impressed with the customer service and would highly recommend.
22 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Exemplary customer service
Had a small issue with the delivery, only delayed by a day and the customer service was so positive, so proactive and the quality of the gift was amazing
19 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you for your lovely review.
We're sorry that there was a slight delay with your delivery, but we're delighted to hear that our Customer Services team was able to provide a positive and proactive experience throughout.
It's also wonderful to know that you were pleased with the quality of the gift. Creating special gifts and providing excellent service are what we strive for, so your feedback means a lot to us.
Thank you for choosing My 1st Years, and we hope to see you again soon.
Best regards, Aleksandra, Management Team, My 1st Years
Awful Experience
My 1st years is the worst company I’ve ever used. From messing up the order for our granddaughters 1st Birthday, by omitting the personalisation, getting my name wrong on trite standard Emails, and an appalling telephone customer service experience, we are utterly disappointed with this company.
As someone whose grandchildren live far away, we thought this company was going to be our lifeline. It most definitely is not.
We’re not even going to return the faulty item, partly because of the awkward and expensive return process, but mainly because, a small refund of the original item will not compensate for the disappointment of the messed up order and the awful customer service experience.
17 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you for your feedback.
We are sorry to hear that you feel disappointed with your experience.
Having reviewed your order, we can see that no personalisation details were submitted at the time of purchase, so the item was produced and dispatched without personalisation. We appreciate that this was not the outcome you were expecting and understand how disappointing this must have been, since the gift was for your granddaughter's first birthday.
To help resolve the situation, we offered the option to return the item so that we could replace it with a personalised version free of charge. We regret that this solution did not meet your needs.
We appreciate you taking the time to share your experience, and your comments regarding both the ordering process and customer service have been noted.
Best regards, Aleksandra, Management Team, My 1st Years
Received a faulty item
Received a faulty item, contacted customer services, I spoke with someone called Dorota and they were amazing. I received a replacement within 4 days really happy with the service
11 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you for taking the time to leave a review.
We're sorry that your original item arrived faulty, but we're delighted to hear that our Customer Services team was able to resolve the issue quickly for you.
Thank you for your kind words about Dorota. We will be sure to pass on your feedback, and we're pleased that your replacement arrived promptly and that you were happy with the service provided.
Thank you for choosing My 1st Years, and we hope to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
Fabulous service
I ordered a personalised safari shape sorter for my grandson’s first birthday. The parcel arrived at the Ervri hub on Tuesday 9th June. On Wednesday 10th it was delayed. I emailed first years to see if they could do something. They quickly reported back that Evri had launched an investigation. By Tuesday 16th I emailed Frist years again because I was going round in circles with Evri. Again a quick response to say my parcel was missing.
Dorota from customer services at First Years responded politely, professionally and confidently. She arranged for a new item to be dispatched through a different delivery company. The safari sorter was reordered Tuesday afternoon and it arrived Wednesday 17 th during the morning. The sorter arrived in a beautiful gift box wrapped perfectly. What fabulous service from First Years and in particular Dorota in customer service Thank you I will definitely be using this company again
16 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for taking the time to leave such a wonderful review.
While we're very sorry that your original parcel went missing and appreciate how frustrating that must have been, we're delighted that we were able to resolve the issue quickly and ensure your grandson's personalised safari shape sorter arrived in time for his special occasion.
We're also pleased that you were happy with the presentation of the gift and the replacement item when it arrived.
Thank you again for your patience, understanding, and continued support. We look forward to helping you celebrate many more special milestones in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Super Customer Service
Maria assisted me with a customer service issue. She was incredibly helpful & prompt with responses. Thank you Maria ❤️
17 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Excellent customer service
Marie was excellent when handling my query in a timely and helpful way
17 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Great communication from Marie and excellent quality bags.
Great communication from Marie in customer service. The bags arrived in good time after an email to Marie who kept me informed all the way ( as I needed them in a hurry!) Excellent quality - the grandchildren will love them for their pack ups and picnics.
17 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Customer service was great
Customer service was great, Krisha was super helpful! Thank you so much
16 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Krisha was amazing
Krisha was amazing. Thank you so much for all your help ❤️
16 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I have had a very positive experience…
I have had a very positive experience with My 1st Years! My first order for a denim jacket was absolutely fantastic and arrived on time and was beautifully packaged.
The second one also arrived on time but unfortunately arrived without personalization. Aleksandra went above and beyond to help with this.
I am delighted to say a new gift is on its way!
Thank you My 1st Years!
16 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your lovely review. We are delighted to hear that you had a positive experience with us and that you were pleased with your denim jacket and its presentation.
We are sorry that your second order arrived without the personalisation, but we're pleased that we were able to resolve this for you quickly.
Thank you again for taking the time to share your experience and for choosing My 1st Years.
Best regards, Aleksandra, Management Team, My 1st Years
Wrong product
I personalized my own backpack and got a completely different colour palette than I ordered and my son was soooo sad when he saw the beige Backpack with a gray tractor (we choose a really colourful Blue tractor with a brown chicken an a yellow Chick) :( as an „apology“ I got 5£ discount on my next purchase…Never again!
13 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you for your review. We are very sorry to hear that the backpack you received did not match the design you expected, and we completely understand how disappointing this must have been for both you and your son. We will ensure your feedback is passed on to the relevant team for review.
We are also sorry for any confusion caused during your interaction with our Customer Services team.
Having reviewed the correspondence, I can see that the team offered either a store credit if you wished to keep the item or a replacement backpack. However, it appears we did not receive a response confirming your preferred option.
If you would still like us to assist, please contact our Customer Services team and we will be happy to review the matter further and help find a suitable resolution.
Best regards, Aleksandra, Management Team, My 1st Years
Absolutely brilliant customer service.
Absolutely brilliant customer service.. Ewelina helped me with a new replacement as my bag came with a little mark on
11 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your wonderful review!
We are delighted to hear that you had a positive experience with us and that Ewelina was able to assist you with arranging a replacement for your bag.
Providing excellent customer service is extremely important to us, so it is fantastic to know that Ewelina was able to help resolve the issue for you quickly and efficiently.
Thank you again for taking the time to share your feedback. We hope to have the pleasure of serving you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
Thank you Krishna for all your help!
Thank you Krishna for all your help - really appreciate how you dealt with my gift order!
8 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Such a good website!
Such a good website!! Free personalisation and gift boxing. And so affordable super happy with my purchase
6 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
I ordered a personalised money box for…
I ordered a personalised money box for my grandson, but on arrival it had a chip on the white paint which was very disappointing. Marie in Customer Services was very helpful and arranged for me to return the damaged item the same afternoon, then organised a replacement to be shipped for delivery within the next 48 hours.
Thank you Marie for being so helpful
5 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you for taking the time to leave a review.
We are sorry that your personalised money box arrived with a chip in the paint, but we're delighted to hear that Marie was able to assist you promptly and arrange a replacement for you.
We will be sure to pass your kind comments on to Marie, who will be pleased to know that her helpful service made a positive difference to your experience.
We hope your grandson enjoys his personalised money box, and thank you again for your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Terrible experience
Would give no stars if I could!
Tissue paper arrived in my gift box ripped to shreds I purchased two books one wasn’t right for my nursery so I wanted to return it contacted customer service and they have been more than useless have to pay to return things and won’t get a full refund. Unfortunately not the first experience I wanted for my babys first items. Will not use again
5 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you for your review. We are sorry to hear that you were disappointed with your experience and that the tissue paper in your gift box arrived damaged. We appreciate you bringing this to our attention and will ensure your feedback is passed on to the relevant team for review.
With regard to your return request, personalised items are made to order and, as outlined in our Terms & Conditions, cannot be returned for a refund if you have simply changed your mind. For non-personalised items, customers are responsible for the cost of returning the item unless it is faulty or has been supplied incorrectly.
We understand your frustration and are sorry that your experience did not meet your expectations. Thank you for taking the time to share your feedback.
Best regards, Aleksandra, Management Team, My 1st Years
Great service thank you Krisha
Great service thank you Krisha
5 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Brilliant customer service
I had an issue with my order. Marie was absolutely brilliant in resolving my issue and had my item shipped out in less than 24 hours.
Absolutely outstanding customer service.
4 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your wonderful review.
We're sorry that there was an issue with your order, but we're delighted to hear that Marie was able to resolve it quickly for you. We take great pride in providing excellent customer service, so it's fantastic to know that your replacement was arranged and shipped within 24 hours. Thank you for your support, and we hope to serve you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
I would like to commend My 1st Years…
I would like to commend My 1st Years for their outstanding customer service.
I recently made a mistake when placing an order and entered incorrect details for a personalised product. Although the error was entirely my own, the team at My 1st Years went above and beyond to help resolve the issue. They replaced the item without hesitation, even though they were under no obligation to do so.
A special mention must go to Dorota, who provided one of the best customer service experiences I have ever received. Dorota was professional, understanding, and incredibly helpful throughout the process, making what could have been a stressful situation very easy to resolve.
It is rare to find a company that places such a strong emphasis on customer satisfaction. My 1st Years exceeded my expectations, and I would not hesitate to recommend them to others.
Thank you again for your exceptional service.
1 de junho de 2026
Avaliação não solicitada
Resposta da My 1st Years
Hi, thank you so much for your incredibly kind review.
We're delighted to hear that we were able to help resolve the issue with your personalised order and that the experience exceeded your expectations. Providing excellent customer service is extremely important to us, and it's wonderful to know that this was reflected in your experience.
A special thank you for your kind words about Dorota. We will be sure to pass your feedback on to her, as she will be thrilled to know that her support made such a positive difference.
Thank you again for taking the time to share your experience and for recommending My 1st Years. We truly appreciate your support and look forward to helping you again in the future.
Best regards, Aleksandra, Management Team, My 1st Years
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