My Property Box Avaliações 

238
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Property are brilliant very very helpful all through the whole process from start to finish. Allways there to answer emails and phone calls when first taking out the tenancy , throughout the tenancy... Ver mais

Avaliado com 5 de um total de 5 estrelas

Completed my sale wth mypropertybox this week. Georgia, Megan and rest of the team have been professional from start to end. Had previously dealt with their lettings office who were also fabulous. I... Ver mais

Avaliado com 1 de um total de 5 estrelas

Poor excuse of a letting agency. The lengths I have been to, to report things which get ignored. I had no hot water or heating for 4 days which is supposed to be an emergency and someone is su... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Since contacting My Property box agent, Polly, to moving in took maybe 8-9 days, so fast process and references checks. The room is perfect for my needs, everything is at advertised and everyone w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Imobiliária
  2. também em
  3. Corretora de aluguel de imóveis

Escrito pela empresa

My Property Box Sales | Lettings | Investments My Property Box covers the North East and North Yorkshire and offers a full end-to-end property service - sales, lettings, management and investment advice. Are you sick of dealing with Estate Agents that don't understand property investment? We get it, we are serious property investors ourselves, so we understand the same pains, if you want to discuss single lets, HMOs, SA, R2R, or commercial to residential conversions, we are the agents for you, we live and breathe property! Whether you're an investor, landlord, vendor or buyer we provide an unparalleled service. We don't like to shout about how many years we have been in business like many other agents... nine by the way (with over 220 years of experience across the team!) * We understand investment, investing personally and having a team dedicated to it. We can source the right deal for you, swiftly let it to the right tenant and expertly manage it. Put simply we eat our own cooking, we wouldn't source you a property we couldn't manage. * We invest in technology, meaning we can let, manage and sell your property effectively and provide you, your tenants and buyers with the best possible experience. * We provide specialist HMO management, again many of us invest personally. * We provide unparalleled marketing for those who want their property to stand out from the crowd with our 'Platinum' service, 3D virtual tours, video tours, professional photography including home staging, as well as access to our own mailing list of buyers and Rightmove premium / featured property listings. * We provide our landlords and vendors with information via podcasts, mailers and step by step guides to help keep them up to speed on the changing landscape. * We look after our staff which means that we attract the best talent from our competitors, this allows us to offer an unparalleled service. Property is a people business, choose us to help you take your next step on your property journey.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

238 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(238)

93 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Recommended

I have dealt with many agents. I found My Property Box -and in particular, Georgia - committed and helpful, communicating well and generally providing reassurance and confidence. Recommended.

25 de novembro de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your fantastic review, Imti! We’re delighted to hear that Georgia provided such a committed and reassuring service and kept communication flowing throughout. We’ll be sure to pass your lovely feedback on to her!

Avaliado com 5 de um total de 5 estrelas

"I recently had the pleasure of working…


"I recently had the pleasure of working with Ebony from My Property Box, and I must say, my experience was nothing short of exceptional. From the moment I engaged with Ebony, she demonstrated a high level of professionalism and dedication to her work.

Ebony's efficiency and expertise in the property rental process were evident, as she effortlessly managed to let out all my properties without any issues. Her proactive approach to problem-solving meant that any issues that arose were swiftly and effectively dealt with, allowing me to remain stress-free and confident in her abilities.

I can confidently say that the service provided by Ebony at My Property Box is the best I have ever received. I am truly grateful for her outstanding assistance and support throughout our partnership. Thank you, Ebony, for your outstanding work and commitment to excellence."

25 de outubro de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for such a fantastic review, Scott! We’re delighted to hear that Ebony provided such an exceptional service and made managing your properties feel so straightforward. It’s brilliant to hear that her efficiency, expertise and proactive approach have made such a positive difference. We’ll be sure to pass your wonderful feedback on to her!

Avaliado com 5 de um total de 5 estrelas

Jessica is so helpful

Jessica is so helpful, couldn't do enough to help and was just absolutely lovely to go through the process of renting with!

3 de outubro de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your fantastic review, Sam! We’re delighted to hear that Jessica was so helpful and friendly throughout your rental experience. We’ll be sure to pass your lovely feedback on to her!

Avaliado com 5 de um total de 5 estrelas

My Property Box experience

Jessica the Estate agent was quick to answer any questions and always happy to help. She made the experience of renting in Newcastle smooth and easy.

19 de setembro de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your lovely review, Ryan! We’re so pleased to hear that Jessica was quick to respond to your questions and helped make your rental experience in Newcastle feel smooth and straightforward. We’ll be sure to pass your kind words on to her!

Avaliado com 4 de um total de 5 estrelas

Jess

Jess was very welcoming and cheerful when greeting me and explained every detail thoroughly during the viewing, responding to my questions and being available for further questions on the phone as well.

26 de setembro de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your lovely review, Federica! We’re delighted to hear that Jess was so welcoming, thorough and helpful during your viewing and was always available to answer your questions. We’ll be sure to pass your kind feedback on to her!

Avaliado com 5 de um total de 5 estrelas

Jessica was absolutely amazing

Jessica was absolutely amazing, she helped us from start to finish with the whole process and went the extra mile for us!

30 de setembro de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you so much for your fantastic review, Arta! We’re delighted to hear that Jessica supported you from start to finish and went the extra mile to help throughout the process. We’ll be sure to pass your lovely feedback on to her!

Avaliado com 5 de um total de 5 estrelas

My property box helped me sell my dad’s…

My property box helped me sell my dad’s house after he passed away. I can’t speak more highly of Nicola Nicholson and Georgia Richardson. I’ve never sold a house before and they made the whole process so easy for me, they led me through each step and kept me updated all the way through to completion! They were very professional, very knowledgeable, and very compassionate at what was a very difficult time. I cannot recommend them enough and I’d like to thank them for all their help and support.

23 de setembro de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you so much for your wonderful review, Sam. We’re delighted to hear that Nicola and Georgia supported you with such professionalism, knowledge and compassion during what was clearly a difficult time. It’s lovely to hear that they guided you through every step and kept you updated right through to completion. We’ll be sure to share your kind words with them both.

Avaliado com 5 de um total de 5 estrelas

First class service

We have nothing but praise for MyPropertyBox and all the wonderful, helpful and professional staff we dealt with. Right from the off nothing was ever a problem and they reassured us at every step along the way, making us feel like individuals and not just another generic house sale.
First class service, we would not hesitate to recommend…. which we already have!
Well done Nicola and team!

18 de setembro de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your fantastic review, Alex! We’re delighted to hear that Nicola and the team provided such a personal, professional and reassuring service throughout your sale. It’s lovely to hear that you felt supported as an individual every step of the way. We’ll be sure to pass your kind words on to Nicola and the team!

Avaliado com 2 de um total de 5 estrelas

Hoping for improvement!

Unfortunately the service has really declined recently at My Property Box in my opinion. There seems to be a high turnover of staff so not sure if this plays a part but really unhappy with the current service I receive from them as a landlord. At this stage I am not even sure who my tenancy manager is as they change so often with no communication. There has been a catalogue of errors affecting my property recently, from moving tenants in without my say so, to not arranging inspections as promised, to letting the gas safety certificate expire! I’m now unable to get a call back from anyone to see if these have been resolved. Hopefully standards will improve again because I used to be really happy with them managing my property but at this moment in time it feels like wasted money paying them to ‘look after’ my property.

26 de agosto de 2024
Avaliação não solicitada
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Resposta da My Property Box

Dear Joanne,

Thank you for bringing this matter to our attention.

Upon review, I believe you have spoken to the Head of Tenancy Management and already working towards a resolution. We want to provide you with the best possible service.
If you have any further details you wish to share, you can email me directly at aidan@mypropertybox.co.uk.

Sincerely,

Aidan Langford
Operations and Compliance Manager

Avaliado com 1 de um total de 5 estrelas

As my last review was deleted I have…

As my last review was deleted I have had some many problems with this company and I was electrocuted in one of there homes. Georgina is very unhelpful and also very arrogant. They are trying to cover their own backs by calling this my version of events even after electrician told me they have unplugged the earth of the cooker which caused me to be electrocuted. I know this as Georgina sent an email mistakenly to me instead of the electrician.

8 de agosto de 2024
Avaliação não solicitada
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Resposta da My Property Box

Dear Hollie,

Thank you for bringing this matter to our attention. We understand the frustration you must be feeling.

Upon review, I believe you have spoken to the Head of Tenancy Management and already working towards a resolution. If you have any further details you wish to share, you can email me directly at aidan@mypropertybox.co.uk.
Rest assured, we are investigating this issue, and will get this matter resolved promptly.

Sincerely,

Aidan Langford
Operations and Compliance Manager

Avaliado com 5 de um total de 5 estrelas

Amaan was really helpful during the…

Amaan was really helpful during the whole process and would definitely recommend.

24 de julho de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your fantastic review! We’re delighted to hear that Amaan was so helpful throughout the process and made such a positive impression. We’ll be sure to pass your kind words on to him!

Avaliado com 4 de um total de 5 estrelas

Georgia Richardson

I had a tricky start when listing my house to sell with My Property Box due to staff leaving but then I dealt with Georgia Richardson who turned it all around. She was very friendly and professional and nothing was too much trouble for her. She was always quick to respond to my emails and kept me up to date with everything. I would definitely recommend asking for her to help with your sale!

19 de julho de 2024
Avaliação não solicitada
logotipo da My Property Box

Resposta da My Property Box

Thank you for your fantastic review, Kelly! We’re so pleased to hear that Georgia was able to turn your experience around and provide such a friendly, professional and responsive service. We’ll be sure to pass your lovely feedback on to her!

Avaliado com 5 de um total de 5 estrelas

Amaan was incredibly helpful

Amaan was incredibly helpful, going above and beyond to accommodate us and assist in finding a wonderful property. He responded promptly to all our questions. We feel blessed to have met him. Amazing work, Amaan!

17 de julho de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your brilliant review! We’re delighted to hear that Amaan went above and beyond to help you find your new property and was so accommodating throughout the process. We’ll be sure to pass your kind words on to him!

Avaliado com 5 de um total de 5 estrelas

Credit when credit is due

My Property Box takes the stress and strain out of finding tenants for me. I’m communicated with throughout the process which has been a seamless transition. Amman has been more than helpful and informed which has been a positive experience from my landlord perspective. Gold star. Keep up the excellent work!

28 de junho de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your fantastic review, Alison! We’re delighted to hear that My Property Box has helped take the stress out of finding tenants and that Amaan has provided such helpful and informed support throughout the process. We’ll be sure to pass your lovely feedback on to him!

Avaliado com 5 de um total de 5 estrelas

First class service with great customer…

First class service with great customer service - pat on the back to Georgia Richardson

8 de julho de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your fantastic review, John! We’re delighted to hear that Georgia provided such great customer service. We really appreciate you taking the time to share your feedback and recommendation!

Avaliado com 5 de um total de 5 estrelas

My Property Box - Jesmond

Matt & his team have always rented our properties in Jesmond in a timely manner and Property Box are always happy to accommodate our requests.

11 de julho de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your fantastic review! We’re delighted to hear that Matt and the Jesmond team have continued to provide such a reliable and accommodating service when letting your properties. We really appreciate your continued support!

Avaliado com 5 de um total de 5 estrelas

Amaan is a really good and professional…

Amaan is a really good and professional agent to help with my renting.

10 de julho de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your lovely review, Harry! We’re delighted to hear that Amaan provided such a professional and helpful service throughout your rental. We’ll be sure to pass your kind words on to him!

Avaliado com 5 de um total de 5 estrelas

Much appreciated

Much appreciated. Jasmine  You are the best and the fastest to answer to any inquiries, hence it makes sense that you have more positive reviews. Thank you once again. I highly recommend Property Box.

11 de julho de 2024
Avaliação não solicitada
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Resposta da My Property Box

Thank you for your fantastic review, Sandeep! We’re delighted to hear that Jasmine has been so quick to respond and helpful whenever you’ve needed her. We’ll be sure to pass your lovely feedback on to her!

Avaliado com 4 de um total de 5 estrelas

Friendly staff

Friendly staff, Amaan was particularly helpful! Only improvement would be to have the photos accurately represent what furniture comes with the property :)

9 de julho de 2024
Avaliação não solicitada
logotipo da My Property Box

Resposta da My Property Box

Thank you for your review, Lauren! We’re really pleased to hear that you found the team friendly and that Amaan was particularly helpful. We also appreciate your feedback regarding the property photographs and will make sure this is shared with the team as an area we can continue to improve.

Avaliado com 5 de um total de 5 estrelas

Amaan was helpful from start till…

Amaan was helpful from start till finish kept me updated all along even after working hours got our moving date sorted to work around our schedule.

Really hardworking and dedicated person hard to find this days made our letting and seamless process honeslty. Highly recommend

8 de julho de 2024
Avaliação não solicitada
logotipo da My Property Box

Resposta da My Property Box

Thank you for your fantastic review, Mohammed! We’re delighted to hear that Amaan kept you updated throughout the process and went above and beyond to help make your move as seamless as possible. We’ll be sure to pass your lovely feedback on to him!

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