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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... Ver mais

Avaliado com 5 de um total de 5 estrelas

The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(2.674)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Our tech, Wilson

Our tech, Wilson, was a pleasure to deal with. He was professional, affable, and the first one to be able to diagnose and cure the issue with our dryer that had been going on for 7 months. Nana could use more people like him

14 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service

Avaliado com 5 de um total de 5 estrelas

Ralph, truly the professional

Ralph went above and beyond to ensure our washing machine was fixed in a timely manner. He's very knowledgeable and dependable.

14 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Thank you Rodrigo

Rating this a 5 because Rodrigo the customer technician was excellent and made sure that we solved the issue fully, while the retailer and installer had been less than helpful.

13 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service

Avaliado com 5 de um total de 5 estrelas

Excellent friendly

Excellent friendly, timely and professional service provided by Ryan.

12 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service

Avaliado com 5 de um total de 5 estrelas

The technician Scott he is very good…

The technician Scott he is very good person knows his work . Very reliable and kind easy to talk and I’m glad to working with him . Thank you

11 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

I was contacted by Nana to get warranty…

I was contacted by Nana to get warranty work performed on my fridge. I have had the GE guy out 6 times and continued to have problems with it. Nana sent out Wilson and he was amazing. Actually took the time to diagnose the fridge and figure out what was the reoccurring problem. I can't be more happy with my experience! Thanks again Wilson

11 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Nana

The tech, Ryan was very kind and professional. I requested he wear a mask due to my mom having recent heart surgery and he didn’t hesitate to do so. I wouldn’t hesitate to do business with Nana again.

11 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Church on time!!

Technician Edson arrived on time was polite got right to the problem, diagnosed the issue fixed the dishwasher told me what the problem was and how to rectify the existing issue with my water temp.
So Thankful I was able to get to church on time.
Thank you Edson for your help.

8 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Zach was a amazing technician

Zach was a amazing technician. His attention to detail and his correction to my appliance initial diagnosis, was exceptional!!!

9 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Daniel was so great

Daniel was so great! Fixed my dishwasher and was very polite as well as knowledgeable and friendly! Thank you. Excellent service!

9 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service

Avaliado com 5 de um total de 5 estrelas

The repairman was excellentl

The repairman was excellentl. He communicated clearly. He was friendly and new the product well.

2 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Estaban was knowledgeable about the…

Estaban was knowledgeable about the issue with my
dishwasher. He took an added effort to explain the problem and how it was resolved.

4 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

The technician man.

The technician man.
He did a great job.

4 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

On time

On time, very professional and knowledgeable, great personality

4 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Quick diagnosis and repair that other…

Quick diagnosis and repair that other techs either missed or didn’t want to repair!

4 de janeiro de 2023
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

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