We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... Ver mais
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Veja o que dizem as avaliações
I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... Ver mais
The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... Ver mais
Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
Informações de contato
Estados Unidos
- (888) 818-0626
- support@nana.io
- www.nana.io
4,7
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Swift and satisfactory job
We were going to receive service on Tuesday but received a call and a text message from Daniel on Monday that he could come on Monday. It just happened that Monday worked better than Tuesday. Also, we were just going to head out but had not done it yet, so the timing was perfect. The machine was fixed in around 10 minutes, and the communication was very good.
2 de janeiro de 2023
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Very knowledgeable and professional
Very knowledgeable and professional. Arrived on time and went through trouble shooting.
Fixed our washer leak.
2 de janeiro de 2023
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Dryer was brand new which was so…
Dryer was brand new which was so annoying but technician came quickly, diagnosed quickly and was rescheduled to fix about 2 weeks later. He was good. But issue has come up again so I’m not sure if I have a lemon or the fix wasn’t proper.
1 de janeiro de 2023
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service. However, if you are still having issues, please reach out to your warranty company. We would be more then happy to revisit.
Great experience
Prompt response, quick repair, friendly service, and clear communication tools
2 de janeiro de 2023
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Scott spent time explaining things to…
Scott spent time explaining things to us and was very helpful and knowlegable.
31 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
CJ is the best Washer and dryer…
CJ is the best Washer and dryer technician! Thank you for diagnosing the issue.
31 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Vasili knew what the problem was inside…
Vasili knew what the problem was inside of two minutes and fixed the problem within a few minutes. Would definitely use this company again.
30 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Recommend Rafael
Rafael was very professional and attentive. He did a great job!
30 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Great!
The technician came out quickly and on time and fixed the issue right away.
19 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Marco
Marco, our service technician was very helpful. He was insistent on getting it right. I am so appreciative of him. I would recommend him 100%. He was very thorough and is an expert in his trade.
28 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Great service
The Technician Moe actually called and showed up on time. After dealing with no shows no calls from the previous technician my dryer is finally fixed. Thank You Moe.
27 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Very satisfied
Getting an appointment with Nana was extremely easy and fast. Their system kept me up to date with every step of the process, including giving me a heads up as to exactly when my technician was expected to arrive. Bryce, our technician was friendly, knowledgeable, and repaired our machine quickly. He even took the time to reinstall our machine at just the right placement to accommodate for our uneven floors.
26 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Great service
Technician was quick, friendly and very competent. The service was easy to schedule, even around the holidays.
26 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
The technician was awesome!
The technician was great! He explained what the problem was and quickly returned to fix it when the part arrived.
24 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Friendly on time service
23 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
The tech was exceptional and understood…
The tech was exceptional and understood the situation clearly. Went over and above to get the repair taken care of !
22 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Bryce was terrific
Bryce was terrific. He knew exactly how to fix my problem. He also did a test at end to make sure my water pressure was right. He made my Christmas. Thank you Bryce
19 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Great Technician!
Arthur is a great technician, he’s very knowledgeable, friendly, and gets the job done. Thank you again!
18 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Excellent and speedy service
18 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
The technician Antonio was very nice…
The technician Antonio was very nice and completed the job quickly.
16 de dezembro de 2022
Avaliação não solicitada
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
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