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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... Ver mais

Avaliado com 5 de um total de 5 estrelas

The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Assistência Técnica de Eletrodomésticos

Escrito pela empresa

Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(2.674)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Nice. On time. Respectful. Knowledgeable. It’s hard to find great customer service these days but Raphael exceeded our expectations with his outstanding customer service.

15 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 4 de um total de 5 estrelas

The technician Scott was amazing and…

The technician Scott was amazing and fixed a challenging stove issue. The Nana system was not so amazing and we had many scheduling issues. Otherwise I would have given 5 stars.

15 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service. We are continuously working on our system functionality to meet everyone's needs

Avaliado com 5 de um total de 5 estrelas

Great technician!

The technician was prompt, courteous, knowledgeable and quick.

15 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Superb Customer Service

Zachary was very friendly, considerate and knowledgeable. He repaired the fan in my Haier fridge in a flash and I’m grateful to have a properly working cooled fridge and freezer that freezes. Thank you for your service !

15 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Julius was very professional and…

Julius was very professional and resolved the issue with my washing machine. He was a good diagnostic to determine the problem.

14 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Bryce was thorough and helpful

Bryce was thorough and helpful, and very knowledgeable!

13 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Best appliance technician ever!

Daniel is the best appliance repair person I have ever worked with! He is friendly, courteous, knowledgeable, and an excellent communicator. I could not be happier. I wish I could hire him as my own personal appliance tech I never wanna work with anyone else!

12 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Awesome service delivery!

Marco was prompt, professional and courteous. He thoroughly explained his assessment and completed all repairs as outlined. Great experience!

12 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Tony was very thorough and…

Tony was very thorough and professional. He responded right away! I appreciated that he came on a Sunday so I could have my stovetop working!

11 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Very professional and knowledgeable…

Very professional and knowledgeable technician. He was able to offer good advice on how to properly maintain our dishwasher.

Other service providers took weeks and weeks to book an appointment, but the process was very fast with Nana. Much appreciated.

10 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Mohammed was thorough and careful

Mohammed was thorough and careful. We are waiting to see if the problem is resolved.

9 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

Joe was generally concerned about the…

Joe was generally concerned about the refrigerator not working properly. I felt I was in good hands. Refrigerator is working at expected performance. Thx

8 de dezembro de 2022
Avaliação não solicitada
logotipo da Nana

Resposta da Nana

Thank you for your review. We are please that you are happy with your service.

Avaliado com 5 de um total de 5 estrelas

I thought it was a scam but I was…

I thought it was a scam but I was wrong... I did everything online, my appointment, the parts Everything I do was by the assistant computer, (robot) I trust it... three days later they sent me the parts I needed and the day of my appointment arrived…. Since no one texted me, not communication , I thought they was a scam I call the number for repairman and he answer saying he was on he's way , I was surprised it was true !! and now I enjoy my icemaker that Antonio Vences fixed!! Thank you Nana repair .

7 de dezembro de 2022
Avaliação não solicitada

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