National General Insurance Avaliações 

I canceled my policy 3 days before the renewal date after switching to another insurance company. I was surprised to receive a bill for $31 because I was told there was a $50 cancellation fee, minus the unused premium for the remaining 3 days.
What frustrated me most was the lack of transparency. The bill itself does not show any breakdown or mention the cancellation fee. I had to call customer service just to find out why I owed money.
To make matters worse, when I tried to pay the balance online, the system would not allow me to because the policy had already been canceled.
If you're going to charge a cancellation fee, it should be clearly disclosed and explained on the billing statement, and customers should have a straightforward way to make payments online.
Very disappointing experience.

I had a very frustrating experience with this insurance process. Communication was poor, timelines were unclear, and there was little sense of urgency in resolving my situation. I constantly had to follow up just to get basic updates, which added unnecessary stress.

If you are assigned to work with Ki'era Pelzer, I strongly recommend requesting a different representative. The level of service I experienced was disappointing and did not meet expectations.

Overall, this was a difficult and avoidable experience—definitely room for improvement.

Mi experiencia con National General ha sido muy decepcionante.

Mantuve mi póliza con esta compañía durante aproximadamente 15 meses y siempre realicé mis pagos puntualmente. Mi fecha de pago era el día 2 de cada mes.

El 20 de mayo de 2026 cancelé mi póliza porque había cambiado de vehículo y el costo del seguro para mi nuevo carro era demasiado alto. Ese mismo día recibí la confirmación de cancelación por correo electrónico, por lo que entendí que el asunto había quedado cerrado.

Sin embargo, posteriormente recibí un cobro con fecha del 2 de junio de 2026. Lo que más me molestó no fue el monto del cargo, sino que en ningún momento fui notificado de que se generaría ese cobro después de la cancelación. Tampoco se explicó claramente durante el proceso de cancelación que quedaría un saldo pendiente o un cargo adicional por pagar.

Creo que una compañía de seguros debe ser completamente transparente con sus clientes, especialmente cuando cancelan una póliza. Los clientes merecen saber exactamente qué cargos se aplicarán y cuándo serán cobrados para evitar sorpresas desagradables.

Mi recomendación es que cualquier persona que considere contratar con National General solicite por escrito una explicación detallada de todos los cargos que podrían aplicarse al cancelar una póliza.

Lamentablemente, la falta de comunicación y transparencia en mi caso me dejó una impresión muy negativa.

I canceled my policy because I chose to take my premiums off of automatic payment to just paying through the app. As a result of doing so my premium increased from $932 monthly to $1149 monthly. Because I felt that was an unfair practice I canceled my policy at the beginning of this month, then out of no where I was hit with a $1400 invoice. Can't wait to talk in the morning.

Horrible service.. Had an accident on May 22, 2026. Filed claim same day. It is now June 9th, 2026. Just heard from adjuster after threatening them with legal action. Elijah Harrison was the adjuster..HORRIBLE SERVICE....A FAT ZERO !! FILING EVERY COMPLAINT WE CAN INCLUDING OUR STATE INSURANCE COMMISSIONER. DO NOT USE THIS COMPANY!!!

What a joke they are. They will just rebrand and start over again like always. worst customer service ever. Do not use this company

John Hubbard handled my case along with Ashlee S. Ashlee S shouldn’t have a job taking to humans ever! I have never felt so horrible in my life, I was involved in a hit and run and their client was the person at fault, after speaking with these people that my car was at a total loss, she treated me as if I was scum of the Earth because I couldn’t afford full coverage insurance. I’ve been waiting over 5 months for my payment. They never returned my calls I have emailed them over and over again for them to respond to me. WORST CUSTOMER SERVICE EVER! Please review my phone calls with them. I know they’re on recorded lines. I even had to contact their boss and still NO RESPONSE!

If I could give a 0 rating I would. After forever working my own claim with no help from the adjuster Aaliyah J. and her supervisor Kim W., who NEVER called me back regarding complaints against her employee. I hope it is safe to say the issue has been closed. A little background about the situation. My brother who is not on my insurance, had an accident. He was not driving my vehicle, is not under my insurance, and does not live with me however because he is an excluded driver his accident in his vehicle was connected to me?!? The adjuster treated me like a criminal when I was only trying to get this resolved. The incident was on 4/11 and today is 6/8. No call backs, No response, No updates unless I complained enough and was willing to devote an hour or more just to get any information. I am dropping this insurance company come October. They do not care about their customers which is obvious by the reviews and complaints on this site and others much like this one. DO NOT use National General Insurance, I repeat, DO NOT use National General Insurance. This was ridiculous and no one should be treated or talked to like this while not doing their job. Shame on the lack of care for their customers.

Zero Stars a 100 times over if only!

Let the buyer beware, alas be aware, THEY DO NOT CARE ABOUT YOU AND EVEN WHEN YOU PAY ON TIME, EARLY EVEN AND HAVE ONE SMALL HICCUP YOU ARE PUNISHED FOR IT WITH BLANTANT DISREGARD AND AN UNWILLINGNESS TO ASSIST - THAT'S A NO-BRAINER, DEAL-BREAKER AND MOVING ON!

If you're a glutton for punishment this is the insurer for you, rather a lack thereof! The customer service is beyond awful, long extended hold times to research account issues and don't even have a problem with a payment has it will take an act of congress to get them to waive the fees undue you. They are greedy, malicious, unprofessional, diabolical, the bane of evil, no ethics, no professionalism and possess an strict, biased unwillingness to work with their customers. I canceled my policy immediately and went elsewhere.

To exacerbate the issue and rub salt in the wound, they charged me fees for the duration of my policy and $25.00 non-sufficient fund fee when I paid on time and early! All this over a small hiccup that I tried irrevocably to resolve. Shame on them!

Reiterating: This happened as I inadvertently forgot to turn my card on to protect account. They refused to waive the fees, berate you, make you feel bad, don't appreciate you but your money they do!

You will always get frustrated, immensely disappointed, treated like a number (dollar bills numbers that is) and they have no morals, no standards and if they allege that they do, they do not uphold them!

I am not one to bash a company but most assuredly this most deserving and most certainly warranted as they treated me like shit! I had to practically beg them to remove the fee when I provided supporting documentation, back-up, and irrefutable proof and they would not budge.

Speaks volumes and they would rather lose a customer, then be gracious and extend the courtesy as is given to them as I was nothing but professional and left feeling dismissed, unimportant, beleaguered, most certainly frustrated as aforesaid.

Take your business elsewhere, your future self, and heart will thank you.

I would give this company negative stars if I could. I only got insurance so I could get a drivers license and that's the requirement. I do not own a car and I RARELY, if ever, drive. I was hit with another bill from National General even after paying about $100 just to satisfy the DMV requirement. I sent them a handwritten request for financial hardship consideration along with a check paying down the balance a little. A couple months went by and all of a sudden I got a text from a collections company on behalf of National General. So instead of sending me an updated bill and telling me they aren't going to take my inability to pay into consideration, they sneakily hit me with collections. Abhorrent, disgusting behavior. I regret ever calling them and even getting a license in the first place.

Edit: I emailed them and got no response. Not surprised one bit. Useless company

I was involved in an auto accident May 5,2026. The driver of the vehicle had National General Insurance. I have dashcam footage to prove the other driver was at fault. I called National General and was assigned to Emily Alvarado to handle the claim. She has repeatedly avoided my numerous text messages, calls, and emails. She put me on hold for 30 minutes then answered and said she had to go to lunch but would call me the next day. She still never did. I have already emailed all the videos and photos from the accident and still no replies. I went through my own insurance to fix my vehicle. My insurance was able to help me in one phone call. National General Customer service is a joke. I was trying to get assigned to another adjuster but they said it is not possible. I've filed a complaint with California Department of Insurance and emailed CommunityCare@allstate to hopefully resolve my issue.

Edit 6/1/26- national general replied to my complaint but they obviously don't read the posts. I already emailed CommunityCare@allstate without a reply.

My experience with Cedrick Stephens from National General was extremely frustrating. Cedrick was slow, unhelpful and made the entire call feel like a waste of time. I called hoping to get basic support and instead got the kind of customer service that makes you question why you bothered in the first place. Based on my experience with Cedrick, I would not recommend National General. Save yourself the headache, choose any other company besides these guys.

WARNING! This place is a JOKE! No other insurance company have I been a customer. They charge to cancel your policy. 10 of your remaining premium. But CANNOT compete with other places. They charge me $276 for an RV and a 2015 Jeep. To add liability on a 2006 Acura they were going to go up to $466. Went to State Farm, got all 3 vehicles fully covered for $254 a month!

A complete scam I’m with this company for six months and they sent me a bill not stating what it’s for when I reached out to them they stated it’s a payment for a late payment it never happened as I always paid a day or two early there always trying to create false invoices

Worse insurance I’ve ever had! This company was literally costing me thousands!! In turn my escrow account went through the roof! The new company I’m switching to will be saving me almost 500.00 a month. First time home owner so I didn’t realize just how bad they were screwing me but I wish the absolute worse on this company and I never write reviews but I about to give a bad review on any sight it will let me! This company is a scam!!! Beware and do your homework!!! It’s fraud at the highest level!!

My car has been in the body shop for 7 weeks due to constant delays directly from National General. It has taken 6 days to 2 weeks for supplements to be approved so parts can be ordered. Nothing is communicated when I have had an issue. It’s been a part time job managing my claim to help keep it moving along. Not a single person that I have called has followed up with me or taken my issues seriously. Everyone tells me “it’s out of their control”. I’ve asked several times for an escalation with no prevail. They have refused to compensate me for a rental. Additionally, the field agent on my claim has missed several issues, tried to cut corners and use poor quality parts to patch my car back together. I was told today, after waiting 6 days for them to approve ordering parts that it will be another two weeks until it will be completed. Worst company ever. Will be switching insurance companies as soon as this nightmare is over.

From the start to finally the END. Not a good company. Should have just filled the claim with my own insurance company GIECO - First they said they would only cover 90% of the claim. They feel I should have at least Honked my Horn. Ya Honk my horn. Then final kick in the @#$%%$ was only get back a 1/3 of the rental car. Yes the bill was 1491.99 and they are sending me 456.00. Saying the repair should have been done in 15 days. When it took longer then that to get the adjuster to come out and make finally OK on the money, yes the paid the shop in full minus 10% and then shafted me on the Rental.
I submitted for the Rental bill on Feb 3, 2026 and Today I was sent the wire for they money. 2 months and 9 days I waited to be shorted over 1,000.00 dollars.

Very disappointing experience with this insurance company. I was specifically told by Nada and the manager to return my rental car and that my towing expenses would be reimbursed. However, after I returned the rental car, they changed their decision and refused to pay the towing bill.

The communication from Nada and the manager was inconsistent, unprofessional, and misleading. When I followed up, they were rude and unhelpful.

Overall, I feel I was not treated fairly and was given false information during the claims process. I would not recommend this company based on my experience i never see a bad customer service in united state like this

Terrible. You only pay them to say you have insurance. They lie and say your set for auto payments, then never auto draft and send you a email saying your coverage is about to end. Then they slap on fees...do not get coverage from this company.

I have a policy with national general, and I was involved in a motor vehicle accident in March. I had to email the claims department just to get a response (3 weeks after the accident) from my agent. She was not very personable just monotone and all she kept asking me is if anyone else drives my car. Now all I keep getting is mail from Mel Solano (senior consultant) threatening to drop me. They have yet to ask for photos of the vehicles, nor if I was even ok. This company is terrible in handling claims. I am covered under my policy and I was the one driving my car when the accident occurred yet that is of no concern to them. The company doesn't care about anyone it's greedy people are only in for the millions that they take from us. Thinking about getting a lawyer, for sure Morgan and Morgan office in my town. This is a sad situation that I am sure a lot of other people are facing as well. After this situation if it's not handled soon I may be looking for another company as well as my family members and friends whom are blown away by this treatment.