National General Insurance Avaliações 

I spent 9 weeks waiting on my claim to be finalized. 9 weeks of checking in with anyone who would bother speaking with me, and 9 weeks of hearing people blame someone else for the delay in the process. 9 weeks of waiting without any updates on the process, save what I was able to track down myself. 9 weeks of rude and dismissive experiences. Save yourself 9 weeks and move on from National General.

I am not happy with this company. First I go in to verify a claim. They wanted me to enter the verification code. I requested a code 3 times to be sent to my email. They have the right email, but I still don't have it. Then prior to that, I enter the claim number. Then the claims adjuster while she's on the phone, tells me that it's the wrong claim#. Well, I wrote down the claim# I was given. Mind you this is my 2nd time even hearing from her. She then goes on to ask me why do I have 2 claim#s as if I know, what she's talking about. The other driver has the same insurance company, so it sounds like they've mixed something up. What I DON'T appreciate is for her to tell me that I don't want to have 2 claim #'s because that is insurance fraud. She talked to me like I was some kind of criminal and that is unacceptable. This whole thing is a mess and should not be so complicated. Once this is resolved, I am done with this company.

I've had a terrible experience with Nat Gen Auto insurance. After setting up insurance, about a month later of viewing my account, there was a claim under my ID number. I called the number to claims to inquire about a claim that I never made. I called at least 2 weeks and left message to the agent responsible but he never called back. I called the claims dept directly and the agent escalated the situation to a manager. I finally got a call back from the agent who in turn was upset that the situation was escalated. He berated me for checking on my own account. I told him, if he would've answered his phone we wouldn't be having this conversation. I also have an issue with the lack of consistent communication and information. On an initial call, I asked if Nat Gen covers my rental vehicle since I have full coverage. I was told no, they only cover rentals if my vehicle was in the shop. I called about a week ago to ask another agent the same question. This agent said yes my full coverage insurance will transfer to a rental vehicle driven for pleasure. I was needing a rental in a few days and I contacted Nat Gen to be sure that my insurance will transfer to the rental. I was told NO my full coverage does NOT transfer. I gave up and canceled Nat Gen and went with another insurance company that's less expensive with way more coverage. I do not recommend Nat Gen for auto insurance.

Here the honest I was hit by a driver cover by National General and they very difficult to work with you going need a laywer involved to deal with them and till this day im dealing with them my car is at repair shop that the approve the cost of repair but REFUSE TO RELEASED the payment to the body shop also they will not give me rental. I PRAY TO WHATEVER GOD is out there you dont get hit by a driver that cove by them they are nightmare to deal btw my rear end accident happen about 4 months ago they barely got my car to be repaired and the won't release it back to me

I continued to call over and over to try and cancel my policy. Couldn't get anyone on the phone. When I am finally contacted they tell me I have a balance. I asked a balance for what. The agent says, "we extended you coverage" I told the agent that no one asked you to do that and I have repeatedly called trying to cancel. When you didn't recieve payment that was me canceling. You can't decide to extend something I didn't want and charge me for it. The rep was an a-hole. If I could give it no stars I would.

If I could give this company zero stars I would
I was hit by someone who has National General for insurance and they were ticketed and clearly at fault.
Can’t ever get a hold of anyone
Then the person who wrote the estimate has in her PERSONAL business email ***do not respond to this email as it’s not monitored***
No phone number listed
Got the run around when trying to get a contact number
Finally gave up and had to turn it over to my insurance company to fight it out

Your Review
July 8, 2026 • @Sheila_milan
edit
This is the most horrible company that my brother is with that I can describe. I paid the Insurance premium for my brother in the amount of $200 off of my credit card first when we tried to pay the payment it showed up on my credit card as fraudulent because I’ve never paid a business with my credit card. It’s a personal card for personal use. We got that situation fixed. The payment went through. This was on June 8. My brother goes to pay his Renewal and finds out how much it was. They said he owe an extra $200 because of the $200 that I paid was returned on June 25 supposedly back to my car come to find out after we got into a heated dispute that it was not returned back to my card and not on my bank statement come to find out they put it on someone else’s account and I wouldn’t doubt it. If it went into one of the employees account they pocket the money that’s the way I feel anyone reading this I would not go to this Company they got a lot of bad reviews. They only got 3.5 stars I see why they shouldn’t have any stars and they don’t go no farther to try to help the Customer who’s in distress about their money Customer their situations. horrible Company horrible company. do not get insurance with them. I’m turning them into the Insurance Of Commerce cause somebody there is stealing money. I went to my bank physically to make sure what was going on and come to find out when I talk to my brother He had got the card Number that’s supposed to have been the number that they sent the payment back on in the amount of $200 was not my number. I had to select a rating or It wouldn’t let me post my comment so I selected one star but it’s actually five negative zeros

I f I had an option for zero stars i would. Got in a car accident. Took the adjuster a MONTH to contact me and deal with my claim. Worst experience I ever had.

I would give them a zero star if it was an option. I have never heard of an insurance company that charged a $50 cancel fee when you sell your vehicle. The customer service representative was extremely rude and unprofessional. Sad way to run a business that is owned by Allstate.

If I could give zero starts I absolutely would!!! I pay almost $500 a month just to not have rental car coverage they do not communicate and the adjuster Susan B was absolutely ZERO help she never returns phone calls she will only text and sometimes take her more than 24hrs to respond I will be looking for another insurance company!!!

My girlfriend got a new car and on the 2nd month the insurance went from $300 to almost $500, we call the insurance company a third party and she straight up said “if you don’t like the price change insurance “ she’s been with this company more than 5 years, we called to ask why the price change and they had no idea why ? We end up calling the corporate and they were able to explain why it was higher amount, I guess when you go from checking account to a credit card the fee is $75! Wtf! I never heard of this before $75
For a change of payment lol, I would understand if she would have let us know ahead of time, has anyone experienced this ? I’m trying to see if I can find some information about this.

Worst company ever. 0 stars.

I purchased auto insurance and was charged, but I never received a confirmation email or proof of insurance.

During the process:
• I was told my policy was active, but no policy number could be provided
• Agents were unable to locate my policy in their system
• Calls were repeatedly transferred, put on hold, and disconnected
• I never received insurance ID cards or a declarations page

At this point, I still do not have verifiable proof of coverage despite payment.

I recommend anyone using this service to not assume coverage is active until you receive official documents (policy number + ID cards) directly from the insurer.

The following agents have gave me false information. They lied.
India
Elinda Hemingway
Caroline Schneider
Isis Jhonson

If you want to be confused and stolen from then this is the perfect company for you! They sneak random payments and don't like to explain why. Added my wife to my GEICO insurance and now we pay 6 months for two vehicles, what she paid for two months for one vehicle.

THEY RIPPED OFF A DISABLED VIETNAM VETERAN 78....A TOTAL SCAM

Worst insurance company I've ever dealt with, I'm 50 years old and a licensed safe driver that in Florida. I have a older minivan that I insured with this company that was posing as Allstate which couldn't have been further from the truth. I purchased the policy on 19th of June and cancelled today 24th of June and they charged me 80 dollars for those 5 days of the minimum allowed coverage in Florida. When I asked why so much the rep response was "when you cancel a policy you always have to pay a cancellation fee". I never experienced a cancellation fee before but mind you I've always dealt with reputable companies like, USAA, GEICO, progressive, state farm and the real Allstate. I knew once I paid and signed documents and didn't receive any proof of insurance documents and decided to call 2 days later about that, I was told I got to put in a request for declaration page and id cards. I was shocked I've never heard of having to request for proof of insurance documents. Stir clear of this company if you don't will learn to!!!

**UPDATE** - I reside in Ohio where the accident occurred and reported this company & the adjuster to the Ohio Department of Insurance, and they reached out to me (ODI) to let me know that they are opening an investigation.

I wish I could give a 0 star review.

I was rear-ended while stationary at a light by one of National General's insured on May 28, 2026. At first, I was assigned to Milton Williams who was basically impossible to get ahold of, and when I finally did he about bit my head off stating he was not my claims adjuster, how I got his number, etc. When I explained it to him, he then proceeded to rudely tell me my claim has been reassigned to Quianna Sanders.

Quianna has been the bane of my existence during this process, let me start off with that. Absolutely ignorant, and will only answer the questions she wants to answer, completely ignoring the other ones, and when called out, either does not respond or gets defensive.

Let me tell you all a story about my interaction with her Friday to yesterday -- buckle up! Friday, the day after I dropped my car off, (it was Juneteenth so the mechanics closed in honor of it,) I spoke with her and told her the issue and she stated that I should extend my rental until the following Tuesday, (yesterday,) until I get more info from the mechanic, so I did and it costed me out of pocket another $240. I reached out Monday, asking how to go about this and how to proceed with the rental and she rudely told me that no, i would not be reimbursed for the rental since my car is "just sitting there, not being worked on." I told her that is not what she told me Friday and she of course, tried to gaslight me and state yes it was.
Yesterday, I called her after she ignored numerous calls and messages, asking for an update as my rental car was due to be returned yesterday evening and my car was not finished and is still in the shop and I cannot keep affording to pay out of pocket for it, and she told me the same thing and if I want the rental, it is up to me. I expressed I was frustrated with this and wanted to speak with her superior and she smugly told me no, that she is my claims adjuster and I would only be communicating with her. I then stated that was not right and when a client asks to speak to someone else, you let them. She proceeded to stay defensive, stating she is who I need to address, she is not a child, blah blah blah and I need to watch how I talk to her. (I dropped an F bomb at the situation and their policy, not once did I say F you, Quianna.) She started laughing at me, yes folks, LAUGHING at me. I told her "Oh yes my frustration with this situation of your insured hitting me is SO funny, please continue to laugh." She continued to gaslight me, disrespect me and laugh so -- Eventually, I had to hang up because I had enough disrespect.

I did report her and National General to ODI (Ohio Department of Insurance) as well as emailed national general (communitycare @ all state . com)(wouldnt let me submit with the email wrote out,) but do not expect a respond from National General. I sent screenshots of these horrible reviews to both submissions.

If this continues on this way, I will be seeking legal counsel.

All because I was sitting at a red light and a young 20 something who did not pay attention rear ended me. Lovely

I would give zero stars if it would let me
National general are a bunch of crooks.

Water damage came from my sunroof and killed a bunch of electronic stuff in my vehicle.. national general claimed that they covered stuff caused by water damage from a sunroof. But once they checked everything out, they said my electronics didn't fail from water damage it was just from ordinary use.. Even though I was in the vehicle when the water came through the sunroof and hit all of my electronics killing everything.

Poor insurance company & unprofessional to handle any car accident, without sending any specialist to check the damage on your car, denied to pay for the damages on my car, and the representative was unprofessional to answer any questions and concerns to resolve my issue.I’m so sorry for person to get this insurance company.

They take forever to do anything. Then they will.lie to you tell you they mailed out the check knowing they never did. Then you get there HR lady Patsy who doesn't do a damn thing. She will ignore your messages and make up 1 pathetic lie after another. They lied and said they mailed out my check but really didn't mail it out tell days later. Then I said screw this wire transfer it to me. She had the nerve to tell me it'll take 48 hours to stop payment on the check then another couple days to wire it. It takes 2 seconds to do both of those. There just an all around shitty company. God knows how long it's gonna take to get my next check. All while I get screwed over because some lady pulled out in front of me on my motorcycle.

This insurance company offers fair price, but I learned the hard way there’s a reason for that. If you have to submit a claim, good luck. Be warned, their adjusters and claim agents are terrible. They don’t answer the phone, never return a voicemail, and when they finally do, have an excuse why they didn’t return a call after 2 weeks. Mark the appraiser doesn’t know anything and blames everyone else. His voicemail states he will be out of the office until December. Dude, that’s 7 months from now!?  Kay takes the messages and states she’ll follow up but never does. The. You got Eddie, a combination of both Mark and Kay.  One thing National General is consistent on is hiring useless employees that does not fulfill any of their duties. Great job of having these three represent your company. I paid over $10k a year for two cars for my business and I do expect decent service.