Nectar Avaliações 27.980

Each time you try to log into your account it says something wrong even when you reset all your details when you try to log in you keep getting something wrong

NEVER USE SAINSBURYS OR NECTAR THEY ARE A JOKE!!! After previous issues with the online service, I hadn't shopped with Sainsbury's for a while and thought it was about time to try again. After logging in, and realising I would need a nectar account to make the prices some what competitive, I tried to create one. First the system informed me I already had a nectar account so I followed the instructions and tried to log into that, at which I was told that my password was incorrect, I reset my password and was then informed I couldnt use a previous password. Frustrating, but OK, I will use a new password. I then am told they need to verify my details and have sent a code to my mobile number, however this is an old number, so Im stuck. At this point a contact the nectar service team and try to reset my details and update my mobile number, after a lot of back and forth, I am informed I do not have a nectar account... very strange, as how did they have password details and an old number if there is no account? And i need to contact Sainsbury's to reset my number, again strange as everything done was with nectar and all the emails and notices came from them. Nothing more they can do, so I then call Sainsbury's and am informed there is issues with the nectar accounts, however, they can update my number so when I try again I shouldn't have any issues, so I give all my details and update to my new number, and am told to wait a couple of hours to try again with nectar, Fine! I then finish the call and try to log into my Sainsbury's account to get my shopping ready, even if I cant connect a nectar account surely I can atleast do that, unfortunately not! When going back to my Sainsbury's account I need to log back in, and this time Sainsbury's informs me, they are sending a code to my mobile to verify my details, yet nothing comes through, I wait and nothing, I check the details and the number is correct, yet still nothing. I wait and then try to resend the verification, still nothing. I try again a couple hours later, still not working! I wait another hour and try again, still nothing! I called up again to ask whats going on and am informed, they know about my issue, however they are still working on it, and maybe try again tomorrow! No apology for wasting my time, no offer of a good will gesture, and actually just not having a usable service, nothing. So after 4 hours of trying to place an order, the best they can do is "try again another day" I think I might just not bother. NEVER USE SAINSBURYS OR NECTAR THEY ARE A JOKE!!!

Seems Nectar points with eBay are only awarded for small transactions because I have two, one from 16th Sept for 17340 points & one from the 27th Oct for 25144 points.
I’ve had emails for both confirming the points are pending saying they will be confirmed within 3-5 days. The total value of these points amount to £212.42 so not an insignificant amount. When I use their online chat they just ask for more time which, if you consider the time already allocated, tells me they have no intention of awarding for such a large amount…terrible waste of my time in trying to chase up and fraudulent practice to offer something that they have no intention of paying.

Extremely poor experience goodness knows what they are doing data wise. I have received post to my current address from Nectar, but wanted to register online so I could have an electronic card. Obviously no idea what my password is, and when I entered my email it took me back to an address I’ve not lived in for 11 years. Tried to get set up - Nectar does not register my address properly (it’s a flat - but most other retailers and companies do not have this problem). Even if I accept that it can’t register my address in the right format risking my post going awol, when I add my phone number it just doesn’t recognise it and won’t move forward as it says it needs a phone number. These seems like very basic software problems for a large organisation with huge amounts of public data.

Nectar are awful. I have tried over several weeks to access my nectar app to no avail. They cancelled my account without telling me. Every-time I ask to try and get back into my account, all they say is try and remember the memorable word. I have given a lot of words that I thought I would use however they just keep saying wrong one and they don’t help to get me any further . Asking when did I get the card - like I can remember that year when I applied then they state look in my emails - I don’t keep emails from Nectar going back that far. They are absolutely useless in getting my account reactivated so I will be shopping elsewhere in future. I have given you my na me, nectar card no and dob which should be sufficient to get back into my account and then I chose a new memorable word but oh, No not nectar!!!
I’d give 0 stars if I could.

So I go to my local Sainsbury's today buy my shopping only to find non of the nectar prices come off at checkout, so far all I've got is Sainsbury's blaming nectar and vice versa what a joke

So, between September this year and the 11th November, I`ve been missing Nectar points related to purchase from Ebay. Every time I raise the issue on Nectar`s live chat I come across with all sorts of different answers and different outcomes, depending on which advisor I`m chatting to. Some can`t find a record of my ebay purchases, some do, some do find them but say they`re unable to allocate the corresponding points, some don`t but do ask me to send them a screenshot of the transactions and may or may not then allocate the points. All of them, however, whatever the issue is, tend to give as a first answer, instructions on how to shop on ebay, via the Nectar app/website; you have to allow cookies on your device from both ebay and Nectar. I even uninstalled and re-installed both apps, twice, just to make sure cookie are allowed, and they are. Despite this, I still can`t get the points I am entitled to, for the purchases from this period.
And, Nectar are supposed to email you once you make a purchase on ebay, just to say the transaction`s been recorded and the points will be credited later. Now, I haven`t had any emails about this, during the period in question. Plus, again, some of the advisors do seem to find the transactions, and some others don`t. It`s a bit of a lottery and to be fair, as someone who makes a lot of purchases on ebay, ebay are my main nectar points earner, and if I`m not getting the points I`m entitled to, I do not see the advantage of being a member of the Nectar scheme. To be honest, being promised points, follow the exact instructions, only for Nectar and advisors to say they can`t find a record of my purchases and not giving me the points, well, it looks a bit like false advertising to me.

Thia company must be run by proper imbeciles!! How hard is to make a site and app which is actually working? How many years you have same problems over and over and still can't fix it? Just employ some smart people instead of them imbeciles with iq lower then 5

No stars really!
Made 2 Tu orders on line during a period when they should have attracted double points
Entered my card number on orders
Got none added.
Chat said this was because I hadn't linked my argos account and they couldn't now add the points retrospectively.
Asked to escalate complaint , no response.
Emailed customer service at Sainsbury's, no response

I was not listened and find the live chat person very unhelpful in getting my issue resolved and just kept going over the same points

I've had major problems over many months, pertaining to difficulties getting due points from encouraged Nectar Partner purchases through Ebay online shopping via the Nectar App. Trying to get anywhere with help with this has simply been a nightmare experience on the phone to Nectar card agents in India. Who tell you things incorrect one day, and then another call will be all different and you're told entirely inconsistent opposite information. And the phone agent apologises you've been given incorrect information previously before, but for all the time of mine wasted aiready I really don't have more time to be wasted listening to obviously kind but meaningless apologies. If they are still not genuinely trying to fix the problem happening, in the first place. That is what they should be doing. Not pursuing a pass the buck culture instead of helping their customer.

When they've refused to deal with the long standing issue of many months, of an obviously disconnected system to register points between Nectar and Ebay when shopping through the App as instructed. There's no way to elevate a complaint there to a supervisor, that's been going undealt with and ignored really I feel just month after month. And I've really lost count of the exact number of points I should have had through purchases. That I've never had ever. And where no confirmation emails from Nectar were ever generated at all following the purchases, as there should have been in past months many purchases. The Nectar help team promise to put you through to speak to a supervisor then deliberately hang up the phone on you instead. They rudely tell you you're not listening to them. When you challenge them over the evasive and incorrect things told to you. Including they at one point in past days completely denied the obvious ongoing problem was 'nothing to do with Nectar' and I'd have to go through Ebay. When it was the Nectar App I'm going through to buy from Ebay, encouraged to by Nectar to get extra offer points. Then they sent me on a total wild goose chase yesterday to contact Ebay myself by given phone numbers, and online messaging attempted. Only to find one cannot get through to Ebay on the numbers they gave to me at all. And contact through the messaging doesn't work to get help other than with purchases themselves not Nectar points partner offers. So Nectar help line really only there not to help at all and to evade and pass the buck as a Nectar points systems problem not being their problem which is disgraceful as well as being entirely unhelpful. I'm left at end of day without the vast majority of my Ebay Nectar purchase points from my many Ebay purchases - and without extra points offered if you shopped through the Nectar app between certain dates you were supposedly to get up to 4 points per pound spend.

A totally broken and disconnected system between the Nectar App and the Ebay shopping supposed to be linked. No generated Nectar emails ever came to me for any purchases made over past months. Several phone calls to try to explain the problem so it could be fixed for all. Instead they denied there was a problem giving countless very silly possible reasons out of their control for what I was consistently experiencing. A help line that's honestly no help at all. Doesn't listen to you in explaining the problem despite countless past notes on their system from the previous calls trying to get progress to fix the issue. Instead each time you phone you are back to square one with no points for your purchases going back months being ever credited to you. Last two phone call tries today they obviously refuse to deal with the problem and put you on hold then hang up on you. They are a help line completely and hopelessly out of order. No help at all with a genuine encounteted problem. Several phone calls to them now over past months on the exact same issue with no progress in sight and them denying there even is a problem happening. Rather than just taking details and fixing the problems experienced, they obfuscate and constantly put it back on you the customer to go elsewhere to fix the problem yourself. Which isn't possible to do through contacting Ebay. Your problem Nectar! You encouraged me with emails to buy from your partner Ebay through your Nectar App. When it all goes wrong because you haven't set up the system right it isn't my fault as the customer as you're trying to tell me. I've done all I can reporting on the issue, it isn't up to me to fix it. Yet months of calls later on to the help line I'm no where nearer resolution and solution to the problem. No one is listening.

It may well be time I'm considering to cut my losses and completely dissociate from using any Nectar services in the future as quite frankly no one should be treated this badly in trying to report on and get help with an issue.

In significant breach of Consumer Protection from Unfair Trading Regulations 2008 (CPRs) advertising a product that is no longer provided. Staff are clueless, 3 months after trying to redeem and HOURS of my life lost trying to get vouchers, "call Sainsburys, call nectar, call Sainsburys, call nectar" etc I finally find out they are not working with a partner ever though it's still advertised on their site. An absolute joke of a company.

Zero customer service. Shame on Sainsbury's and Nectar. Stop using them, they're not worth the hassle.
I haven't been able to access my nectar account or iOS app for weeks. Called after being on hold for 30 to 60 minutes each time. The staff on the phone keeps saying they will look into it and I'll receive an email. I never receive anything.

For some reason my Nectar account is locked although it was OK 6 weeks ago. I want to spend some of my points and cannot. I have tried to resolve this through the app and chat but nothing works. In desperation I have written letter. Sainsburys is supposed to be a major UK retail outlet but this service is very poor indeed. They need to up their game considerably.

I would put 0 points or even go to the negative if I could. It is simply a scam. I purchased a freezer at the end of September and the points were not added although I made sure that I accessed the site through nectar and no other app were open at the same time. If you try to talk to their so called "customer service" you get a brick wall every time. Different messages, all lies anyway, I would seriously advise people not to believe in anything Nectar is telling you about their so called "partners". It simply does not work and I cannot understand how the government regulatory services have not stepped in and stop them carrying on with this scam

Once again my points were purloined and spent by a crook. Happened before, a few years ago. My account then was actually overdrawn by £90.00 worth of points ! I thought the security side was going to be sorted out. I see it has improved now with locking spending, but to late for this time. Phoned Nectar, new card, points to be reinstated.
No new card , no nothing. Month later I called again, couldnt find the account to start with as the card had been cancelled but no new one was recorded.
Half an hour later I get told new card will be arriving in 10 days , and I am to contact Nectar again when it does. No mention of restitution of points stolen plus what I've spent at Sainsbury's in the meantime.
Started going to Aldi and Tesco, just until card came, as it did'nt , will probably continue.
I thought Sainsburys would be interested in this problem. Nope, passed back to Nectar. No thank you.

I have called to reset my details, told repeatedly that my card is in the post - it never arrives. I cannot log on, the site says I am registered but doesn’t recognise my details. Terrible customer service.

AWFUL AWFUL AWFUL

We received a slip out of the machine from Sainsbury’s for £45 worth of Nectar Points if we took out pet insurance through Sainsbury’s. THAT WAS IN JULY IT IS NOW NOVEMBER and we still haven’t received our Nectar points. After MULTIPLE calls to the call centre who keep saying yes we can see you’re entitled to the points claim they can’t add them manually and that they will be added on the 10th of every month since June still NOTHING! Absolutely scammed. Left my old pet insurance for this deal and absolute waste of time to then receive an email from Nectar stating we won’t be receiving them! Don’t waste your time or energy

Absolutely useless app and terrible customer service. Spoke to Rashmi who was clueless. Asked for my email, my memorable word and date of birth. I gave her all these and she told me I needed to register. I told her I'd been using the app for years, I am registered but it kicked me out. Spoke several times after that waiting in excess of 10 minutes to just kept being told to stay connected. These bloody Indian call centres are everywhere now and they're useless!

Went into store to use Smartshop and, unusually, the app asked for a login. Logged in and apparently the 6-digit code was sent. No code arrived. After several attempts, I went home and tried the webchat to resolve the issue. Long, drawn-out conversation that resulted in the operator telling me to get a new card registered. Tried that and again could not register. Operator [let's call them operator #1] said they could not help me further so I phoned the helpline. Told by that operator [Operator #2] that Operator #1 had deactivated the card because I failed the security check. I pointed out that no security check was made through webchat, only personal details confirmed so why was the card deactivated? Was not given a reason but was told not to worry the card had been activated again but I have to wait 24 hours to log-in. Being a suspicious sort, I decided to raise a complaint about the unnecessary/erroneous deactivation. Phoned the helpline again and spoke to Operator #3. I tried to raise a complaint and was told that Operator #2 had failed to activate the card correctly because the email address was incorrect and operator #1 had deactivated the card because the account was accessed incorrectly. However, the email address is the one used since 2019, it was confirmed by both Operator #1 and #2, so why was it suddenly incorrect? Why could I not log in today 5/11/2025 when everything was fine on 30/10/2025? I did not receive any answers and I failed to lodge the complaint, but was assured that everything was fine on the account and I can log in again after 24 hours. I told Operator #3 that I was going to complain through Resolver and post a negative review because each operator gave a different version of events, which is unacceptable.