Nectar Avaliações 27.980

Fraud on my Nectar account. Someone spent all my nectar points/money somewhere far away from where we live. I got in touch with Customer Services back in September, still to date they have not sent me a new card like they said they would, have stopped the account whilst they are investigating. Cannot login to my account, however, I can still scan my card at Sainsbury and it knows who I am. What the hell is going on with this company.
Typical, like all other companies, the call centre is in India, that says a lot, considering how much fraud is coming out of that country

Terrible company. The incompetence is off the charts and the lack of care is significant.

Had to spend over a month chasing points they hadn't bothered to pay me, they repeatedly lied to me, they even lied to other depts of sainsburys. When they finally did get around to bothering to give me what i was owed there was no compensation from them, no apology just another lie as they said they were paid out 4 days before they actually were (A lie they also told other depts of sainsburys. They completely ignored any responses to this lie from me as well.
They just don't care at all. Without Nectar Sainsburys just aren't very competitive price wise...that dependency on nectar is making me consider swapping supermarkets. Honestly whoever is charge of Nectar should be embarrassed.

Absolutely useless! I’m on my third card now & I’ve been locked out AGAIN! How very convenient for Sainsburys that I never act get to cash in any of points! Absolute rubbish & a con.

Opt in prices on the Nectar App do not work at my Sainsbury's Local. Unfortunately the Nectar call centre is in India and are not very helpful, and if you wish to contact customer services they do not have an email contact. You must write a letter to a London address which obviously costs money. Nectar is very outdated

Earned lots of points from argos purchases but they will not go on my account its basically a con

Rude unhelpful and not willing to assist asking for the same information over and over even when already provided to them

If I could put 0 stars I would. My points and account have been stolen and their “customer advisor” AVINANDAN wouldn’t help me at all. Waste of time and I guess I’ll be losing more points and money as long as I continue to use MY card.

Would give zero if possible. Trying to access account as it appears to have been hacked and customer service is no help at all. Particular computer says no like service goes to Avinandan who even though my details are correct, refused to verify my account and wants to to call back when I've remembered the details that have been changed by hackers. Disgraceful.

My account is broken and I am caught in a circular loop. I try to log in and the system hangs and then says I do not have an account and I need to register. I attempt to register and it sends me an email for verification, when I check the email it says I have an account and to log in....yep you guessed it when I try to log in it says I do not have an account.
I have tried to reset password, which again after verification of my email, it then says oh no you need to register this account.

I tried to chat with help and they can not or will not explain anything is wrong with the system and rather say they can't make changes to my account because the year I sign up is wrong. I have the email with the first verification of nectar and offered to forward, they don't care. Unreal at the level of unhelpful

Old card was deactivated despite being used and having points. Couldn't log into nectar after having an account for years. Said they'd create an account and credit the points but they closed the chat before I could log in. Very disappointed.

I have been trying to register a Nectar card since 5 November when I received it when making a purchase from an Argos store. I have made contact on the Chat Line 4 times and every time I get a different story about what has happened what has been done and I still have not had the card registered! I accept that I made a mistake by creating an account without using the card but I have been unable to correct the situation because of the inability of the Chat Line staff to understand the problem. I am disgusted and will be making a formal complaint.

Really disappointed with Nectar’s online chat — it was completely useless and didn’t help at all. I ordered something on Argos as a guest and the checkout clearly said “add Nectar card,” which I did, yet I never received the points. When I contacted Nectar, they just said “that’s not how our policy works.” Well, if that’s the case, then change what it says online because it feels like false advertising. The chat support was unhelpful and dismissive, and Argos won’t let me add the Nectar card to my account afterward either. Overall, a frustrating experience and really poor customer service.

What an absolute s&&&show. I wanted to link my nectar card to my Tu order. Literally 30 minutes later of multiple failed attempts constant verifications and multiple times logging on and it’s still not done. Now I have to ring Nectar customer services. I’d rather just lose the points at this stage because I’ve now lost the will to live. While I’m at it I tried unsuccessfully on multiple attempts to link my BA account to Nectar as advised to take advantage of some offers and conveniently every single attempt I got the message “sorry unable to do that at this time”. The offers have now ended so guessed you saved on that one. I’d also like to know why my only coupon savings are for things I’ve never bought or last purchased a few years ago when the offers are linked to my Nectar card. Overall pretty poor I’m afraid.

Responded to direct email from Nectar offering conversion from Avios to Nectar at double usual rate. They paid the usual conversion rate but have persistently refused to comply with the original promotion with the doubled rate. Many repeated attempts to get this sorted out directly with Nectar and subsequently with Resolver who were no more successful. Spoke to nice people at Nectar but despite many offers to escalate matters nothing positive has happened and they have not complied with their original promises.
Surprised that Sainsbury has no concern for their own reputation being associated with this bunch. Clearly better to stick with Tesco points from now on! Nectar is clearly not fit for purpose.

I tried to ascertain why my receipt does not include my total points and spend available. I’ve tried three times with three different individual “customer service “ advisers to no avail. My recent shop at Sainsbury’s only stated what that purchase was in nectar points but not my overall total. I was advised that this has always been the case. It hasn’t, and didn’t get a satisfactory answer.

Nectar and British Airways had an offer in June 25 offering double nectar points for Avios miles. This has not been honored despite repeated promises from Nectar and complaints on my part . No one will take responsibility and I am repeatedly told to be patient.
Extremely poor customer service and inadequate system . We have had to go to Trading Standards.

My Nectar Card
On Monday, 24 November, my Nectar points were redeemed in London, despite the fact that I was in Lancashire at the time. I contacted Nectar to request a full explanation of how this occurred and to clarify whether my personal information may have been compromised.
I received an email informing me that my points would be reimbursed and that a new card would be issued; however, no explanation was provided regarding the security breach. I replied to express that simply replacing the card and refunding the points did not address my primary concern, which is whether my personal details held by Nectar have been accessed or misused.
Following this, I received an automated response stating that Nectar no longer replies to emails. The customer service team has been unable to provide any further assistance, leaving my concerns unresolved.

hello everyone on 25/09/2025 i bought a phone from argos i was supposed to get 9990 nectar points after the purchase i had to wait 30 days to get my points but guess what today is 25/11/2025 the points are still not in my account three times i contact the costumer service and they told me to wait another week today they told me to wait another 28 days extremely incorrect attitude from nectar i am very disappointed.

Tried buying a dressing gown using my nectar balance of £16 plus their 20% off offer.

I apparently have to unlock the points to use them at till.

Cant get into my account to do so

I spent all year amassing a fortune of £16 and now cannot use it for xmas presents

Wont let me sign into my account online

Really rubbish card

My last chat with Nectar (24/11/25 pm - Debissa?) was totally unhelpful and unresponsive. I'd been waiting for a replacement card for over 4 weeks! Turns out it was never sent and not a hint of an apology. She said she'd requested one and it would arrive in 10 days. Then she cut me off. A very poor show. I had asked a couple of questions (important to me) but she made no attempt to answer them and just said, nonsensically, to wait for the card to arrive! Then she signed off. My Nectar card was being replaced because some bxxxxxx had stolen my Nectar points. But Nectar appeared to think I had a digital account when I didn't (I swipe my physical card when I shop at Sainsbury's - or Argos) and that I had several accounts when I only have one! I asked her about this but she failed to respond. I'm still using my old card at Sainsbury's (I have no other) and asked if my Nectar points were being transferred to my new account (they sent me the number, but I needed the physical card). She failed to reassure me about this. Altogether TOTALLY UNSATISFACTORY. I don't have a mobile at the moment (and have never had a smartphone) so I was reluctant to phone Nectar on my landline at cost of 24p/min! It's a pity they don't take emails anymore. I'm now considering making a formal complaint in writing. She have me an address in Dagenham to write to. Why are things so complicated through no fault of my own!