NeoComputers Avaliações 

202
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

The experience was great. Motherboard arrived in good postage condition. Fully boxed and the board itself perfect. My only caveat was that after order confirmation, the communication went silent... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After tripping over the power cord on my laptop, mains charging became problematic. Paul at Neo Computers sourced the replacement part and provided an estimated cost for the job. I agreed, he went ahe... Ver mais

Avaliado com 5 de um total de 5 estrelas

PC mainboard I ordered was cheaper than anywhere else and even though the free delivery option I chose was for over a week away, I received the item within days. Very quick, professional service and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Found Neo Computers via PC Part Picker. Was skeptical at first as the price was so low but I took a leap of faith and am very happy I did. No issues at all, speedy delivery, package was well packed an... Ver mais

Detalhes da empresa

  1. Loja de computadores e acessórios

Escrito pela empresa

NeoComputers is making it's way into the ecommerce market offering you great deals on hardware, peripherals, accessories and much more. Although NeoComputers is a relatively new business that was started in 2019 we are dedicated to making sure we are able to offer the best possible experience for our customers. We offer free deliveries on all products sold online and faster delivery options are available for a small fee. We only use DPD UK and DPD Local as our couriers since we feel that other couriers are just not able to meet our customers expectations. We are happy to offer all retail customers on our website the chance to earn reward points on every order, bonus points for introducing a friend and a little birthday bonus too. We are also an independent retailer for Games Workshop, we have the best sellers range available to buy online and collect in store. So if you are local to Washington why not check out our full range of Warhammer 40k and Age Of Sigmar online. The best part is you earn reward points on these items too and the points are transferrable so you get to spend your points on whatever you want.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

202 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(202)

11 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Deducting a star from otherwise 5-star…

Deducting a star from otherwise 5-star service.
I ordered a pc case on an early Sunday evening and paid for next working day delivery. So I expected to receive the item on the Tuesday, and had an email confirming this. Unfortunately the item was not dispatched until the Tuesday which meant it would come on the Wednesday, a day later and not convenient for me. So I had to rearrange delivery with courier.
Apart from this everything else was fine and I would purchase from this company again.

Update: NeoComputers have reached out to me as promised, and refunded the delivery cost. That's fair, and I'm putting the review up to five stars 👍

21 de janeiro de 2024
logotipo da NeoComputers

Resposta da NeoComputers

Hi Paul, thanks for leaving us some feedback. I understand there was an issue with the this order which caused a delay and we are very sorry for the issue caused. Our team has also sent you an email directly with regards to this. We always try our best and we are always ready to admit when sometimes we don't live up to that 5 stars we are aiming for.

Avaliado com 4 de um total de 5 estrelas

10/10 recommend. If you don’t mind waiting 2 days for delivery instead of next day

Very good customer service I would say 10/10 make you feel reassuring whenever you purchase something and if it doesn’t come on the day it was suppose to they refund your whole shipping fees and still deliver it the day after or so. Would recommend over Amazon at most times for the same products but cheaper.

25 de janeiro de 2024
Avaliação não solicitada
logotipo da NeoComputers

Resposta da NeoComputers

Hi Jack thanks for taking the time to leave us your feedback I am sorry we didn't get it quite right this time, we always aim to make sure we are giving 110% all the time and we are always ready to admit it when we don't get it fully correct but we will always try to make up for it in some way. I am glad you are happy with the service even though we had a slight delivery issue :)

Avaliado com 5 de um total de 5 estrelas

First time using Neo

First time using Neo. Slight issue caused by myself during ordering process and despite them being closed (Saturday evening, bank holiday weekend) I got a reply to support email and fixed within an hour or 2 from skeleton support.

Case ordered- arrived as advertised. I'd use them again as first experience was excellent.

30 de dezembro de 2023
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Website isn't great and showed me an inaccurate delivery estimate, but customer service MORE than makes up for it. I had ordered a PC case from Neo (other parts from elsewhere) for my nephews birthday, and was at risk of having 1 part missing for him.

Called in and Paul explained the situation and rectified it for me. Thanks.

Unlike large retailers, Neo seem to be run by real people who listen, think/understand, and act. Would highly recommend and will be my first port of call in future.

5 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Even came out on Christmas Day

My son wanted a gaming pc for Christmas with a list of requirements, NeoComputers bettered those and remained in budget. One part , unbeknown to anybody was not compatible but responded to my question immediately and then turned up at my door within an hour with a replacement part on Christmas Day. A magnificent service, I would highly recommend.
Thanks Phil Haggan

25 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Solid delivery and sorted an issue for free

Ordered a few parts for my new build and everything arrived quickly and well packed, wrapped in security tape. My CPU arrived dead (not their fault) and they collected it, tested it and sent out a replacement at no cost. They're now one of the first places I check for parts

6 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant

I'm absolutely over the moon with the speed and execution Paul has done. Built me a new PC within a couple hours. Great communication and built it just how I described it to him. Highly recommend

3 de novembro de 2023
Avaliação não solicitada

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