We are so glad that we had the benefit of Neptune's Home Design Service when redoing our living room. Our designer, Gill visited in person and understood what we were hoping to achieve whilst grappli... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
We are so glad that we had the benefit of Neptune's Home Design Service when redoing our living room. Our designer, Gill visited in person and understood what we were hoping to achieve whilst grappli... Ver mais
A empresa respondeu
This was my first Neptune order and my experience of the delivery was excellent. The staff were polite and professional and they assembled the Chawton unit, which looks lovely. I’m very pleased with m... Ver mais
A empresa respondeu
We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who de... Ver mais
A empresa respondeu
Beautifully curated collection. Quality used to be slightly better. The prices have become a little more inflated than products worth but probably due to import duties. Customer service department is... Ver mais
A empresa respondeu
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
16 Folly Hill, GU9 0BB, Farnham, Surrey, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beautiful products. Excellent service by knowledgeable staff. Was shocked to hear delivery charge is £100 even if you live next door. Decided not to order instore so went on line for free delivery.
If we all go on line your beautiful shops will not survive. Waiver the delivery fee or loose customers.Delivery by the way was on time and by 2 charming helpful young men.

Resposta da Neptune - Farnham
My first time at Neptune and I loved it! Special thanks to Lauren who was so helpful with suggesting some accessories for my house and giving me advice on how to arrange the pieces.
Mia and James were also so lovely at the till!
Thanks again, and I will be back soon!

Resposta da Neptune - Farnham
From the moment we walked into the showroom the staff were helpful and pleasant. We were given an estimated delivery time of 5 weeks but our items were ready for delivery within a week. The guys who delivered it were very courteous and efficient, unpacking everything for us and taking away the rubbish. I can highly recommend Neptune.

Resposta da Neptune - Farnham
We have a beautiful Suffolk kitchen from Neptune , recently ordered a Suffolk sideboard but unfortunately it has a bad gap between doors! Hopefully will be sorted !

Resposta da Neptune - Farnham
After a bumpy start with the interior design service at Guildford (with poor follow up after an instore discussion), I have been very impressed with the quality of the service. An at-home visit was followed by a beautiful presentation of the design at the Farnham store which is well worth a visit. Fabulous room sets from kitchens to utility rooms to bedrooms. Everything is of a high quality and tastefully arranged. We know we are being sold a vision buy hey we like the vision! Will be ordering most of what was recommended.

Resposta da Neptune - Farnham
Neptune in Farnham have been great helping us with ordering and furnishing our new home. They were great in updating us on furniture arrivals and keeping some in storage for us while our home was being built. The delivery team were exemplary. We are very pleased with how the rooms look and feel. The bed is very comfortable. Thank you.

Resposta da Neptune - Farnham
Utterly beautiful and brilliant from start to finish Everything was handled personally and professionally which made the whole experience worthwhile. Further Purchases made since the installation of our new kitchen have all been just as easy. From what started as a project of fear turned out to be a project of delight. Thank you Neptune

Resposta da Neptune - Farnham
Excellent shopping experience from start to finish.
Helpful, accommodating staff and an array of beautiful furniture and so much more.

Resposta da Neptune - Farnham
Quality and beautiful furniture. Knowledgable and friendly staff. Very efficient delivery service. We are so pleased with our rattan dining chairs.

Resposta da Neptune - Farnham
Stunningly beautiful chairs and great service from the team. Thank you

Resposta da Neptune - Farnham

Resposta da Neptune - Farnham
Lights were in stock and arrived quickly.
Excellent service team

Resposta da Neptune - Farnham
Great shopping exprience wanted to buy an ex display wall clock reserved for someone else ... A big thankyou to the staff @ Farnham store for being so patient and helpfull I'm not the easiest shopper to deal with so hats off to the lovely lady who dealt with the request your a 🌟

Resposta da Neptune - Farnham
Lovely atmosphere at Farnham, welcoming and helpful staff and of course beautiful things to browse over. Staff make or break and those at Farnham make it. Took my daughter yesterday and her comment was what a relaxing place to shop. Nice.

Resposta da Neptune - Farnham
Kitchen Design and Installation
The design team (Gill, Sarah and Caitlin) were brilliant throughout the process and we have a kitchen that we absolutely adore! They came up with different design options and then built them out, with visuals around what each part of the kitchen would look like. This really brought it to life and helped us to then tweak the designs to make it personal to us.
The ordering process for all of the cabinetry and appliances was really well managed by Catlin and took out a lot of the faff that you anticipate when doing a new kitchen.
The installation team (Phil and Brin) were great at working with our builder to sequence taking out the existing kitchen, doing the flooring and then doing the installation once all of the cabinetry and appliances arrived. We didn't have any real challenges given the pandemic and some of the supply chain impacts, which is really testament to how amazing the team were in managing the end to end process.
We would like to say a huge thank you to Neptune and the team at Farnham! We are so thrilled with the kitchen and it's all down to you guys.
Jon and Laura Brown

Resposta da Neptune - Farnham
Our concern was sorted quickly and efficiently without a fuss and a replacement item sent promptly to our home address. Excellent service, thank you.

Resposta da Neptune - Farnham
Neptune delivered us a damaged chest of drawers and a headboard with the wrong fabric on. A new delivery date and collection date was arranged but the delivery drivers couldn’t find us, so I am still left with a damaged item and an incorrect item. This isn’t first experience of order from Neptune and it’s not been a great success so far.

Resposta da Neptune - Farnham
My order was taken efficiently with courtesy.

Resposta da Neptune - Farnham
Fantastic service, all furniture fully assembled. Prompt and polite delivery of a dining table and coffee table.

Resposta da Neptune - Farnham
Very helpful and friendly staff, love the finishings

Resposta da Neptune - Farnham
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.