nesto mortgages Avaliações 

363
•
O TrustScore é 4 de um total de 5

4,1

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My experience was great. Paul was thoroughly explained the process, regularly did follow ups to ensure i all my questions were addressed an keep me informed on key dates and next steps The Nesto... Ver mais

Avaliado com 5 de um total de 5 estrelas

The process from getting a quote and getting pre-approved to being funded for my mortgage was super smooth, easy and secure. The fact that I didn't have to send my T4 with my SIN over email, and tha... Ver mais

Avaliado com 5 de um total de 5 estrelas

Edwin was very courteous and patient during the entire process. I made my final decision to port over with Nesto within the week of my mortgage closing with TD. The customer service from Edwin speci... Ver mais

Avaliado com 1 de um total de 5 estrelas

Started a mortgage application online, but changed my mind. Not happy putting so much personal info online for a company I'd never heard of. So I stopped the application. Now, 3 months later, Nesto a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretor hipotecário
  2. também em
  3. Credor fiduciário

Escrito pela empresa

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

363 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(363)

41 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

A better option than your local bank

I found Nesto via online search and was lucky enough to be put into the hands of Elischa and Laura. The communication and response time was incredible. Document submission was easy. I was buying without real estate agent for the first time and was very impressed with the level of knowledge.

16 de agosto de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hello Danton,

Thank you so much for your kind words! We're delighted to hear about your positive experience with Elischa, Laura, and our team at nesto. It's wonderful to know that the process was smooth and efficient for you, especially as it was your first time buying without a real estate agent. We pride ourselves on our communication and customer service, and your compliments really make our day. Should you ever need assistance or have any further queries, please feel free to reach out to us at support@nesto.ca.

Thanks again for choosing nesto!✨

Avaliado com 5 de um total de 5 estrelas

Simple, clear, great rates!

The whole process is clearly layed out, with helpful and friendly humans, an easy and clear web interface to use, and amazing rates when I compared to all others this summer. Thank you for the help!

2 de agosto de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hey there,

thanks for your stellar review! We're thrilled you found our process user-friendly and our rates unbeatable.

We hope to assist you again in the future!

Avaliado com 5 de um total de 5 estrelas

Very easy and helpful and best rate i…

Very easy and helpful and best rate i could get and not much hassle

17 de julho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hi Mohamed,

We're thrilled to hear you had a great experience with us! Our goal is to make the mortgage process as simple as possible. We cannot wait to work with you in the future!

Have a wonderful day

Avaliado com 5 de um total de 5 estrelas

Straightforward, friendly service and good rate

I didn't know nesto and contacted them because their low rate came up in an online search, but found the service to be far from cut price.
As relatively new arrivals in Canada we didn't have huge experience in mortgage applications, but our advisor Elischa and processor Alin gave really clear advice and instructions and were very pleasant to deal with. Time is always of the essence with such things, but I felt supported rather than pressured. The online portal was a straightforward way to apply and upload all the necessary documents.
What could have been a stressful experience was pleasingly simple, and nesto will certainly be top of mind when we next move or want to remortgage.

26 de julho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hi Chris,

Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a stress-free and positive mortgage application process with us.

We take pride in offering competitive rates and exceptional service to all our valued customers, and we're delighted that you found our service to be beyond expectations. Our team, especially Elischa and Alin, are dedicated to providing clear and helpful advice throughout the process, ensuring that you feel supported and informed at every step.

We cannot wait to work with you in the future!
Best regards,

nesto team✨

Avaliado com 1 de um total de 5 estrelas

Vraiment fatiguant

Vraiment fatiguant! Il m'appelle 3-4 fois par jour et quand je réponds ça raccroche...

25 de julho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Bonjour Sonia,

Nous sommes désolés d'apprendre que vous avez eu une expérience insatisfaisante avec notre service. Nous tenons à vous présenter nos plus sincères excuses pour les inconvénients que vous avez rencontrés.

Veuillez nous accorder une chance de corriger cette situation en nous contactant directement par courrier à support@nesto.ca. Nous prendrons en charge votre plainte avec la plus grande attention.

L'équipe nesto ✨

Avaliado com 1 de um total de 5 estrelas

Poor communication and approval timeline

Nesto claims their approvals (or decisions) take 24-48 hours after document submission. But that’s a bold-faced lie. My application has been in limbo for over a week now, and every question about timeline is responded to with more requests for documents and clarifications and even a race-based assumption! I understand the underwriting process—a bunch of pencil pushers with the collective flexibility of a mummified corpse—but that doesn’t excuse that they only ask for more info when their delays are questioned. There's no proactive effort to clarify everything all at once from the start. Delays, avoidance, more questions in poorly phrased English, and then silence until they get a bit more pressure. It’s been an entirely disappointing experience that has also tarnished my opinion of EQBank, with whom I’ve banked with since their consumer inception. I didn’t even need a positive answer, just _an_ answer in the promised timeframe.

11 de julho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hi Yves,

Your feedback is valuable to us, and we want to assure you that we take it seriously. We would love to investigate your application more closely to see what caused these delays. Please feel free to reach out to our team directly by sending us an email at complaints@nesto.ca, our team will be more than willing to assist you with any outstanding concerns.

We deeply apologize for the inconvenience caused and thank you for bringing this matter to our attention. Your feedback will help us improve our processes and provide a better experience for all our customers.

Sincerely,
nesto team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Elischa offered us an incredible level of service. He was approachable, efficient and offered fantastic insight to the current economic portrait. We would not hesitate one moment to do business with him again in the future.

14 de julho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hi Anne,

Thank you for taking the time to leave us a review! We are glad to hear that Elischa was able to provide you with a positive mortgage experience. We will be sure to pass along the kind words.

Have a great day!
The nesto Team ✨

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Easy process. Quick approvals. Transparent terms. Lowest rates in the market.

Shout out to Alec Harvey for getting the approval and locking my rates in less than 24 hours.

11 de julho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our customer service and found the entire process to be easy and straightforward.

At nesto, we strive to provide our clients with the best possible service, and we're delighted to know that you had a quick and smooth approval process. We understand how important it is to have transparent terms and be upfront about all aspects of the mortgage, and we're glad that our approach resonated with you.

Alec Harvey is a valued member of our team, and we will be sure to pass along your appreciation to him. We are proud to have him on board, and it's wonderful to know that he was able to efficiently get your approval and lock in your rates in such a short time.

Avaliado com 5 de um total de 5 estrelas

My experience with nesto was excellent

My experience with nesto was excellent, the entire team was very helpful and transparent throughout my experience. I would definitely recommend nesto for anyone looking for a mortgage and I will strongly consider them for my next new one. The only reason I didn’t sign on with a switch to nesto is because my current lender decided to compete with their rates, making it easier for me to stay with my current lender instead of jumping through all of the remaining hoops required. Thanks for everyone’s help

12 de julho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Thank you for sharing your excellent experience with nesto!
We truly appreciate your recommendation to others seeking a mortgage. Word-of-mouth referrals are invaluable to us, and we're honored that you trust us enough to recommend our services to your friends and family.

While we're sorry to hear that you didn't end up switching to nesto this time, we completely understand that sometimes circumstances change, and staying with your current lender made more sense for you at the moment. We're glad that your current lender stepped up to compete with our rates, showing that competition can benefit customers in making informed decisions.

Please know that we are here for you whenever you're ready to explore your options again. If there's anything else we can do for you or if you have any questions in the future, don't hesitate to reach out.

Avaliado com 1 de um total de 5 estrelas

Refus de financement = aucun service client

Refus de financement et aucune réponse sensée. Donc, j'ai eu ma préqual, PA acceptée, inspection ok, financement refusé ou plutôt "retrait de Nesto dans le financement" sans aucune raison fournie. Avec l'aide de contacts, nous avons compris que c'est à cause du faible taux de pyrrotite dans le garage et non pas le condo que ca été refusé. J'avais 2 jours pour financer, beau service clientèle. Je me suis tourné vers une autre institution et le tout a été réglé. Je ne ferai plus jamais affaire avec Nesto, le service client est bon quand tout va bien, mais quand ca ne fait pas leur affaire, ils nous traitent comme de la m*rde.

10 de julho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Bonjour Philippe,

Nous vous remercions d'avoir pris le temps de partager votre expérience, nous prenons votre avis très au sérieux et nous l'utiliserons comme une occasion d'améliorer nos processus afin de mieux servir nos clients à l'avenir.

L'équipe nesto ✨

Avaliado com 5 de um total de 5 estrelas

Elischa was fantastic

Elischa at Nesto was fantastic! He had no problem assessing our needs or communicating upcoming changes, was very knowledgable and promptly provided a solution that presented the best rate. Thank you for the stress free experience, would not hesitate to work with you again in the future!

5 de julho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hi,

Thank you for taking the time to leave a review. It's great to hear that Elischa was able to provide you with a positive mortgage experience. We will be sure to pass along the kind words over to him.

Have a great day!
The nesto Team ✨

Avaliado com 1 de um total de 5 estrelas

We buy for underwear they have mentions …

We buy for underwear they have mention for underwear cannot try it.but I did not notice the message I bring fitting room two underwear box and other pen also but I did not try for both I wear one.One staff see that the name is SAMIKSHA the lady ask about that and then she say I have to pay for that ok I will buy and than she looking around to me and looking it not comfortable to shopping and then she asks me to pay for both but my mistake I bring long pen and two underwear but I not wear all in my hand only I look that and than she talk to me rude and she call security also they both the talk me pay for that .After my mistake I say sorry I can’t pay for both but they talk rude and they say you have to pay for that and then they call again Supervisor ,the Supervisor is good he talk nicely and he apologized also after we pay for that and I say sorry also but the Staff lay and Security stay in counter and they are talk again. I very disappoint for the buying .Please attention to this Staff -SAMIKSHA the lady .

29 de junho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hello,

It has come to our attention that there may be some confusion regarding our company. We believe there may be a mistake, as we are nesto mortgages, a Canadian online mortgage company, and not a vendor of underwear. Our primary focus is assisting Canadians in finding the most favorable rates and products for their mortgage needs.

We kindly request removing the comment in question, as it does not pertain to our services and mistakenly associates us with a completely different business.

Thank you for your understanding.

Best regards,
nesto Mortgages

Avaliado com 5 de um total de 5 estrelas

Renouvellement Hypothèque

Tous les départements et employés sont très professionnels, courtois et compétent. Processus très simple, rien de compliqué. Je suis extrêmement satisfait jusqu’à présent du déroulement.

Réjean

27 de junho de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Rejean, Merci pour ces commentaires positifs. Chez nesto, nous nous engageons à vous offrir une expérience positive, responsabilisante et transparente du financement immobilier, simplifiée du début à la fin.🚀

Avaliado com 5 de um total de 5 estrelas

First time homebuyers

My wife and I are first time homebuyers and we were a little unsure about going with Nesto, who we hadn’t heard of before, instead of one of the big banks. Well, we didn’t need to have worried. Elischa and Alin were an awesome team who took us through every step of the process and made sure that everything was explained to us. The whole process was super simple and was so much easier and faster than we expected. We had the whole approval done within a day of the application and we were ready to go. We move in to our new house next month. We will definitely use Nesto again!

10 de maio de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Thank you for taking the time to give us such positive feedback! We are glad to hear that Elischa and Alin were able to help you reach your mortgage goals. At nesto, we aim to make the mortgage experience simple and easy from start to finish. We will pass this message on to the rest of the team.

Have a good day!😃

Avaliado com 5 de um total de 5 estrelas

Exceptional Mortgage Advisory Services - Elischa David Salazar

I wanted to express my sincere appreciation for the exceptional services that Elischa David Salazar provided as our mortgage advisor.

His expertise, professionalism, and timely assistance made our home-buying journey a smooth and successful experience. Moreover, his responsiveness and efficiency when we needed it most were outstanding.

Overall, nesto's exceptional mortgage advisory services, coupled with Elischa dedicated and timely approach, made a significant difference.

30 de maio de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Thank you for taking the time to leave such a wonderful review. We will gladly share your kind words with Elischa and the rest of the team. At nesto our goal is to make it as smooth and painless as possible .

Thank you and have a great day Victor.✨

Avaliado com 5 de um total de 5 estrelas

The company was very transparent from…

The company was very transparent from the start of the process. Interest rate, no additional charges at any stage. Communication is excellent and the whole process was simple.

8 de maio de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Thank you Jennifer for your kind words. This is what we at nesto strive towards. Offering you a positive, empowering and transparent property financing experience, simplified from start to finish. ✨

Avaliado com 5 de um total de 5 estrelas

An unequivocal YES!

From the customer service rep I initially spoke to, through to the mortgage processor, everyone has been professional, responsive, and positive. A special shout out goes to the mortgage broker I worked with, Nisrine Laanan: She turned what could have been a disaster (I'm looking at you, Nesto) into one of the best customer service experiences I've ever had. She understood the urgency of my situation and had everything turned over for final approval within 4 business days. Compared to the 15 plus days I spent working with Neo, NESTO was like those fingers of light that cut through the clouds on an overcast day.

The story: After working with a Neo broker for 15 days (5 days after I was supposed to have final approval to secure the sale) I was informed by the Neo broker that the lender didn't accept the FTHBI as part of the down payment! He knew from day one I was using this as part of my down payment. He even had the completed forms.

If it wasn't for Nisrine and Alin at NESTO, there is a very good chance the property would have been sold to one of the many people who submitted offers after I did.

I have zero hesitation in recommending Nesto to anyone interested in financing their home purchase online.

17 de maio de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hi Jennifer 👋

Thank you for taking the time to leave us such a glowing review. We are so glad to hear that Nisrine and Alin were able to assist you in a timely manner. At nesto, we are very proud of our customer service which is why it's great to hear that both Nisrine and Alin were able to provide you with a positive experience.

We will be sure to pass along the kind words to the both of them.

Have a great day!
The nesto Team ✨

Avaliado com 5 de um total de 5 estrelas

No negotiation game needed

Based on my research, Nesto offers the most competitive rates on the market with upfront transparency. I highly appreciate the fact that I do not need to play the negotiation game with lenders to push them to maybe finally show me the best deal. The online platform works great. Whenever I phoned, the agents were always efficient and friendly. One area of improvement could be to use video conferences with clients, especially when it comes to explaining math calculations.

15 de maio de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hey there, thank you for your thoughtful feedback! We're thrilled to know that our rates, transparency, and efficient service met your expectations. We also appreciate your suggestion about video conferencing, especially when explaining complex math calculations as that's a great point. We're always looking for ways to improve and we'll certainly consider this idea.

Feel free to reach out anytime if you need further assistance, we're always here to help.✨

Avaliado com 5 de um total de 5 estrelas

Highly recommend Elischa

We were so fortunate to have the opportunity to work with Elischa Salazar.
We were facing a very short time line to secure our mortgage, Elischa was able to make it happen for us.
Even though he was leaving on holidays with his family, he made a personal commitment to ensure our needs were met before he left.
He’s incredibly responsive, friendly, and knowledgeable and definitely went above and beyond for us.
We couldn’t be happier with the service we received from Elischa and would highly recommend.

11 de maio de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hey Debbie,

Thank you for the glowing review! We're happy to know that Elischa was able to assist you even with the tight time frame. His dedication to our wonderful clients like you truly exemplifies our mission. We're glad he made your mortgage experience positive and we look forward to assisting you with any future needs.

Thank you again for recommending us!

Avaliado com 5 de um total de 5 estrelas

Fast and super simple

Fast and super simple. Leave your bank behind.

10 de maio de 2023
Avaliação não solicitada
logotipo da nesto mortgages

Resposta da nesto mortgages

Hi Dwayne,

We're absolutely delighted to hear that you loved our fast and simple process. Thank you for choosing us and sharing your experience.

Wishing you all the best!✨

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais