Night Vision Guys Avaliações 

687
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a little confusion with when my order was going to ship. I placed the order on 09/26 and had yet to receive confirmation or estimated ship date by 09/30. I reached out to customer service (by... Ver mais

Avaliado com 4 de um total de 5 estrelas

Great team, they even checked on item that did not fit my current order but was for another thermal to make sure i didn’t order wrong item

Avaliado com 5 de um total de 5 estrelas

I made a mistake on my order and was able to contact night vision guys to help fix the order they were nice understanding and made it a point to make sure my order was taken care of even though it was... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a pair of BNVS-21 2nd Gen White Phosphor w/NVT Auto-Gated Tubes - Lightweight Aluminum Housing. These NVGs are amazing. They have Gen 2 tubes but specs are comparable to Gen 3 tubes at Gen 2... Ver mais

Detalhes da empresa

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Informação fornecida por fontes externas variadas

Superior product selection combined with customer centered service and aggressive pricing in the space of night vision and thermal imaging for law enforcement, hunters, security professionals, UFO enthusiasts and general public. We offer great deals and free shipping on Night Vision and Thermal Rifle Scopes, Goggles, Binoculars, Monoculars, Lasers and many other related products.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

687 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(687)

12 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

These guys are top notch

These guys are top notch. They know their stuff and the customer service is an 11 out of 10. I had my optic the next day. I would highly recommend these guys to anyone looking for night vision or thermal equipment.

6 de dezembro de 2021
Avaliado com 5 de um total de 5 estrelas

Top-Notch Service & Delivery

The service and responsiveness from this company is first-rate! My order (placed Saturday on the long weekend) was delivered to another state on the following Tuesday. I expected to wait weeks, and I got the fastest-possible service. (Thanks to the NVG team for working to serve customers when most people were off.) The product is top quality at a very competitive price. A follow up phone call was answered right away and my question addressed immediately. An email inquiry got a timely personal response. You can't get better service. I'd certainly use Night Vision Guys again and have recommended them to my friends.

R.M. - Scottsdale, AZ

2 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Super Hogster…

I was in the market for a Super Hogster thermal and used the NVG text number to ask about the discounts offered would not apply when checking out due to it did not apply to certain manufacturer's. In no time even on a Thanksgiving Holiday the person was working with me .NVG made it rite for me! Got the discount and I am very pleased with the person I was texting and working with on the purchase. I definitely recommend them for helping with online and using text as communication to purchase and answer any questions you have. I give it 5 stars for service. And 6 stars ⭐️ For taking the time from family on a Holiday to help me. Again thanks to the person on the other end.

26 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Have purchase several Monos

Have purchase several Monos, and accessories and every time I have called or emailed they have been right on the money... Great customer service, great products , great advise and competitive prices. They have a customer for life.

19 de novembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT ORDER FROM THEM

Horrible customer service. Take your business elsewhere! If they would actually return an email I would cancel my order!

15 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They value there costumers!

Spoke to a sales rep about a thermal I wanted, but was a few dollars over my budget. They made it happen. When I placed my order I meant to click overnight shipment. I called they made that happen also. It shipped within the next hour after I got off the phone. Will definitely be using them again!

10 de novembro de 2021
Avaliado com 1 de um total de 5 estrelas

It's been almost a week and still have…

It's been almost a week and still have not received a tracking number for an item purchased and bought thru Affirm which has already set up repayment schedule. Really shaky when you can't talk to anyone from NVGuys or Affirm and you get a bill before you even get the product. Something doesn't feel right about this whole arrangement. Will go elsewhere and make the purchase to a company that will actually talk with you. If I give my order number, Im sure they will treat me like dirt for being honest about their service.

3 de novembro de 2021
Avaliação não solicitada
logotipo da Night Vision Guys

Resposta da Night Vision Guys

Hello Mr. James. Would you be so kind to send us an email because we are not able to pull up your order with the name "Rick James". We did experience internal service issues today, but we are back up and running. Otherwise, we are very quick to respond. A name on the order or order confirmation would work best. Thank you in advance.

Avaliado com 5 de um total de 5 estrelas

There was a couple hiccups with my…

There was a couple hiccups with my order but sometimes sh!t happens. What matters the most is how it was handled and in my case, exceptionally well. Im very happy with my purchase and the service I received. If your buying an optic you can’t go wrong with night visón guys.
Thanks again

3 de novembro de 2021
Avaliado com 1 de um total de 5 estrelas

Thieves or Liars?Ordered a scope (standard scope) on…

Ordered a scope (standard scope) on Sept. 20. Paid for two day shipping. I called with questions on the billing/shipping address issue. All my cards are attached to my PO Box. The person I talked to said it would not make a difference, and it would ship to the PO Box the same as it would the address. A week later I e-mailed that it had not arrived. Felix said because of the export restriction it had to be sent back to the warehouse for shipping to a PO Box. He said they could refund the two day shipping and it would ship in a few "Business Days". Tried e-mailing again and calling again with no response. It is now Nov. 2 and no scope or communication! Season opens Nov. 6! WT...?
Addendum: I posted this review and by the time I got back to my inbox I had an e-mail from "Customer Intimacy Team" saying it would ship tomorrow. Feels a little too "INTIMATE" if you know what I mean.

2 de novembro de 2021
Avaliação não solicitada
logotipo da Night Vision Guys

Resposta da Night Vision Guys

Hi Jim, I think there may have been a miscommunication. If we do not have something in stock, we have it shipped directly from the manufacturer. In this insistence, manufacturers do not ship to PO BOXES, therefore, the proiduct first must come to our facility. May we please have your order number? Thank you.

Avaliado com 5 de um total de 5 estrelas

I ordered my scope and hit ship two day…

I ordered my scope and hit ship two day by accident. I wanted next day air , I emailed them and they responded very fast ! They are shipping it out next day for me know !!!!!!!!
Awesome first experience with this company!!! I will be doing business with them and telling my friends about it .
So hard to find awesome customer service anymore , they have it nailed down!!!!
Thanks again!!!
Mike Sakel

11 de outubro de 2021

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