Norton Way Group Avaliações 5.733

Left 8 messages for services to call me back. Explained to the operator in Manchester ( we live in London) the car is not able to be driven. They apologised but still no call backs . It has been a fortnight, gave up and went to a local garage.
Full service history with Kia , absolutely appauling . I will never buy another Kia again as a result.

Also the AA and my mechanic said the fault on tbe Sorrento was a never event . The pyros went off when i was driving down a road . No collison
@@@avoid@@@@

We have a mobilty car, it broke down and peugeot said can't pick it up for months 5 months later car not moved had to rely on others to get my disabled son around. The car had rodent damage due to them not picking up the car, they are now refusing to fix the damage even mobilty are refusing unless we pay we have to do it even tho its not our fault its theirs, there is a reason we call them purshit. The staff are rude snappy and don't care one bit I wouldn't go there again thank god the contract is up next year we are never going there again if I could give them 0 stars I would I would avoid if I was you, we had no sorry or anything. What a joke of a company. I would love them to contact us and say sorry but I dout that will happen. The last word we got from them was asher before he left he said well if you call customer service they might do it as good will gesture, which I said but you did it way will it be a good will gesture, we'll called anyway and they didnt do it anyway.

With thanks to the curse of Friday 13th, I had reason to call Norton Way Nissan, Letchworth this morning. Without hesitation, Ryan from the service department told me to come in within two hours and he would take a look at my car to assess any damage. I am so grateful I didn't have to wait all weekend to find out. Luckily for me it was all good, but thanks to Ryan and his team, I can now relax for the weekend. The service, understanding and care was great. Cant recommend highly enough. THANK YOU!!!

I had a great time and service with a sales gentleman by the name of David! He was very helpful and knowledgeable about all the cars I enquired about on the courtyard. Even though I didnt purchase the car I was looking at David was very helpful and informative through the whole process. He even went as far to send me a video message showing me all angles of the car. Great chap. Good business

Having Ronan sell me a super mazda2 was a good experience.I am verry happy with the purchase and the
Proffessional attitude that Ronan posesses.thank you
Ronan.

Mawli went out of his way to help us and collaborated with colleagues to give us the best solution possible to what we were wanting for a car and price

Great service. I am so happy with Ravi and team. Always catering to all my questions and giving me great advise. Also so patient and helpful as I'm a very anxious person, they soothed all my anxieties. Sorted everything out for me, all I had to do pick car and drive out the rest Ravi sorted. He handled things expertly.

Purchsed my car today, was assisted by Fardin, he has great customer service and took me through the whole process with no complications.

I called to enquire on a scooter for sale. The gentleman I spoke to Rory was extremely knowledgeable and took his time to talk me through the various options. He is a credit to the team there.

I had the lovely experience of speaking with Mark (Parts Manager) at Chiswick Honda.
I have to say what a lovely gentleman he was over the phone. He was so polite professional & extremely helpful with my parts query; but only that, Mark was able to advise me on technical aspects of car servicing according to Honda’s recommendations. His experience within the automotive industry speaks volumes.
I have to say it was almost like speaking with a friend rather than a Manager at a Dealership. I really wish other Honda Parts Managers were like Mark but unfortunately far from it. Before ending the call Mark said to me that if you need any further help in the future than please don’t hesitate to reach out to me. Now that’s what you call a
5🌟🌟🌟🌟🌟 customer care treatment.
Thank you so much Mark & please keep up the great work your providing to your customers. Season's greetings and best wishes for a happy, healthy New Year 2026.

Regards,

Imran.

Excellent customer service. Olivia was very friendly and helpful. She was very patient with us and explaining everything in detail. Very quick service went in on the Wednesday and got my car by the Friday which was much appreciated.

This is a new post due to the reply below. Don't change any engine settings without guaranteeing the engine's future operation. My Peugeot only had the engine acoustics checked, as described in the email. Nothing else was done, as described in the recall campaign. After some time, a buzzing and metallic sound appeared at the camshaft chain. The problem was reported to Norton Way Peugeot, but incompetence seemed to prevail over any assistance. This Norton Way Peugeot reply has nothing to do with anything. It's a typical copy/paste. I don't recommend it.

Just purchased my 2nd Sportage from Kia Norton Way Group GWR.
Quick thank you to Mario who was knowledgeable, professional and polite.
Recommend speaking to Mario if you’re thinking of purchasing a Kia vehicle.

Have in the past received great service from Norton Way Mazda, but after this latest round of our CX60 warranty work, it will be the last car I ever purchase from them - and that hurts as this is my third new car purchased here plus we purchased my sons new car from here too.

The CX60 PHEV whilst is a lovely car has so many faults it has spent a fair bit of time in the Service Department. This last escapade is for a faulty steering rack and an engine mounting block needs replacing - on a car that’s just done 15,000 miles I might add.

My car went in a week and half a go, and was told they needed to keep it a week until the parts arrive from Belgium. I called a week later as hadn’t heard anything to be told they are not expecting the parts in for another week. I asked therefore if we could have a courtesy car to be told that there’s none available and there’s a five week wait for courtesy cars. I’ve got Christmas Shopping to do and a Granddaughter visit with activities planned.

I am pretty disgusted to pay £54k for car and then to be basically left high and dry and having to go and hire a car so we can continue with our plans.

I am so done!

They were only interested in making money out of uneccesary work. Totally dissapointed. I should have clocked it earlier. It turned out to be nothing wrong with the car in the end when i took to a non dealer. Very dissapointed. I used to rate Peugeot, but not any more.

I have just had my car serviced today and once again can’t thank Ryan (the service manager) and his team enough for the professional service that they provide.
I have owned several Nissan cars over many years and can quite honestly say that I have never been let down either by the sales or service experience provided by the Letchworth Nissan Garage.

Great experience and service! I would recommend!

Purchased my CX30 from these guys last week,dealt with Leigh who was excellent from start to finish and very polite,funny and efficient.Can definitely recommend buying from here.

Everyone is so friendly at Honda Chiswick and I am absolutely thrilled with my Honda Jazz. Aryan could not have been more helpful. Am recommending your garage to my friends!

I brought my motor bicycle in for a service and inspection of damage after being dropped.

The service identified that the rear brakes and chain require replacing, however the dealership declined to undertake this work on the service as they don't have time. No follow up appointment or opportunity to leave the bike for this work to be completed was offered.

The damage from dropping the bike was superficially remedied, however it is clear following the work that the handlebars are bent. I imagine that this was not followed up due to the same time constraints on the dealership.

I was offered a tailored service plan, which it transpires is dealership specific and only covers certain parts; despite being sold as a drop it off and fix anything service.

The sales department were delightful and tried to offer me a bike fitting service for a new bike.

Overall, I shall not be returning to Chiswick Honda and I am quite perturbed to have a left a service with so much work outstanding on my bike.