Terrible. Slow delivery, poor communication, the 'chat' function just tells you to email admin when asked the simplest of questions. Not a company I'd consider using again. Very disappointing.
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Veja o que dizem as avaliações
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
A empresa respondeu
First class, from instalation to setting up devices. After care support has been exceptional. Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.... Ver mais
A empresa respondeu
Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Onedirect
Escrito pela empresa
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Escrito pela empresa
Informações de contato
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4,2
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 78% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Super fast delivery and good products
5 de novembro de 2024
Resposta da Onedirect
Hi Michelle,
Thank you for your feedback.
We are thrilled to hear about your positive experience with our service.
We are delighted that you appreciated the swift delivery and the quality of our products. Our team strives to provide fast shipping and a selection of top brands to ensure customer satisfaction. Free delivery for orders over £150 and a range of delivery options are part of our commitment to serve you better.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Fast and efficient service at the right…
Fast and efficient service at the right price.
1 de novembro de 2024
Resposta da Onedirect
Hi Richard,
Thanks for your great feedback.
It's wonderful to hear that you had such a positive experience with our service.
We are pleased that you found our service to be swift and our pricing to be agreeable. Fast shipping, competitive pricing, and our dedication to quality customer service are among our top priorities at Onedirect.co.uk. We’re glad to hear that our efforts are resonating with our customers.
Don't hesitate to drop by again.
Take care,
The Onedirect Team
Samsung 65" screens
We bought 4 x Samsung screens. The price was good and we arranged delivery date. The screens didn't arrive at set time, we were told courier tried to deliver though.
When we contacted OneDirect to rearrange delivery we agreed date and unfortunately screens didn't turn up. They were delivered the next day though.
On this occasion this was an issue for us as we had resources lined up for delivery of screens. It seemed difficult to get tracking of delivery also. I would prefer tracking is provided with order so we can monitor delivery.
OneDirect did pick up the phone and didn't ignore my query and whilst I didn't get confirmation of exact delivery time ,which I requested, they did say as soon as they had more information they would provide it.
11 de novembro de 2024
returned item and they refuse to refund, disgusting customer relations
returned the item as it was not what I wanted, the package was then damaged in transit so this company ow refuses to refund. One of the worst companies I have ever ordered from and will go out of my way to put my friends off using them.
25 de outubro de 2024
Resposta da Onedirect
Hi James,
Our return policy is very clear, in order to get a refund for an unwanted item the product and packaging needs to be returned in brand new condition. If something happens to the product and or packaging while you have it or during transit with the courier of your choice then is your responsibility, not ours.
If we receive the product in the right condition then we don't have any problem in processing the refund.
If the parcel was damaged in transit then you should be able to claim it with the courier.
Kind regards,
The Onedirect Team
Resposta da Onedirect
Hi Richard,
Thanks for your great feedback.
We are thrilled that our efforts in providing effective communication and high-quality products have been recognized. It is our goal at Onedirect.co.uk to offer top brands, expert advice, and a range of options including new and refurbished equipment to suit various business needs.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Looking for 2 way radio set for a…
Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear English rather than too much technical jargon for me to understand. Really, really happy with experience so far.
12 de novembro de 2024
Avaliação não solicitada
Resposta da Onedirect
Hi Tony,
Thanks for your great feedback.
We're thrilled to hear about your positive interactions with our team.
We are delighted that you appreciated the assistance provided by Sean and found our tech support to be beneficial, reflecting our commitment to quality customer service and expert advice. It's great that our effort to communicate clearly and effectively made your decision-making process easier.
We are here for anything you might need in the future.
Kindest regards,
The Onedirect Team
Excellent customer service
Excellent customer service; item arrived early - just brilliant!
1 de novembro de 2024
Resposta da Onedirect
Hi Derek,
Many thanks for your positive feedback.
It's wonderful to hear that your interaction with Onedirect.co.uk was so positive.
We are pleased that you were satisfied with the customer service and timely delivery of your item. Our team strives to provide quality customer service and fast shipping options, including Standard, Priority, and Express delivery to accommodate our customers' needs.
We are here for anything you might need in the future.
Kindest regards,
The Onedirect Team
Great support.
Sean Murtagh was a great support in choosing the right solution to our requirements and the delivery was superfast.
The only shortcoming was the lack of a bit of support/documentation to enable the complete set up and commissioning of the system.
It's all working now and fantastic.
29 de outubro de 2024
Resposta da Onedirect
Hi James,
Thank you for taking the time to provide us with your feedback.
We are pleased that you appreciated the support from Sean Murtagh and the swift delivery of your order. Our aim is to provide quality customer service and fast shipping to meet the needs of our clients.
However, we understand that you encountered some difficulties with the lack of support and documentation for the initial setup. Providing comprehensive solutions is a priority for us, and we're sorry to hear that this aspect did not fully meet your expectations.
Nonetheless, it's wonderful to know that the system is now operational and serving you fantastically. We are always striving to offer our customers the best possible experience, including access to expert advice and a selection of both new and refurbished products.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
Good Value and Prompt and efficient…
Good Value and Prompt and efficient delivery
25 de outubro de 2024
Resposta da Onedirect
Hi Jacqui,
Thank you for your feedback.
We're thrilled to hear that your shopping journey with Onedirect.co.uk was a positive one.
We are delighted that you found our offerings to be of good value and our delivery services prompt and efficient, reflecting our commitment to fast shipping and quality customer service. It's great to know that our efforts to provide a seamless shopping experience, including free shipping for orders over £150 and various expedited delivery options, have been appreciated.
We hope you will return for any needs you may have in the future.
Kind regards,
The Onedirect Team
Sean & the team at OneDirect have…
Sean & the team at OneDirect have always been very helpfull & offer good prices on products.
We even had a wrong item sent to us once but it was replaced within 24 hours.
Cannot fault them.
23 de outubro de 2024
Resposta da Onedirect
Hi James,
Thank you for taking the time to provide us with your feedback.
We truly appreciate your positive remarks about your interactions with our team.
We are delighted that you found our assistance and pricing to your satisfaction. Our aim is to offer competitive prices on a wide range of products, including phones, headsets, and conferencing equipment, ensuring value for your business needs.
However, we regret the inconvenience caused by the incorrect item being sent to you. We understand how important it is to receive the right products on time, especially when running a business. Deliveries are typically up to 5 working days for orders placed before 12:00, and we strive to maintain accuracy in every order.
Finally, we are gratified to know that our swift resolution of the issue met your expectations. Our commitment to quality customer service includes addressing any concerns as quickly as possible, and we're happy to have demonstrated that with your experience.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
Quick service.
quick service - good customer service answering queries to do with the product I was looking for.
23 de outubro de 2024
Resposta da Onedirect
Hi Dawn,
Thank you for your feedback.
We're truly heartened to hear that you've had a positive interaction with Onedirect.co.uk.
We are delighted that you found our service responsive and our customer service helpful when you were inquiring about your desired products. It's great that you were able to benefit from our commitment to quality customer service, with a wide range of telecoms equipment including phones, headsets, and walkie talkies, all available for swift delivery to your doorstep.
We hope you will return for any needs you may have in the future.
Kind regards,
The Onedirect Team
Service and delivery was great
14 de outubro de 2024
Resposta da Onedirect
Dear customer,
Thanks for your great feedback.
We are truly pleased that our service and delivery met your expectations, ensuring rapid and efficient delivery options that suit your business needs. It is wonderful to hear that you benefited from our commitment to quality customer service and prompt shipping, as we strive to provide the best experience for our clients.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Great customer service
The whole process of ordering our headsets to them being delivered to the office was very efficient, thank you.
15 de outubro de 2024
Resposta da Onedirect
Hi,
Thank you for your feedback.
We are truly grateful for your kind words regarding your recent experience with us.
We are thrilled that you found our ordering process efficient and our delivery service prompt. It is our pleasure to provide you with telecommunication solutions from top brands, ensuring fast shipping and quality customer service, as your satisfaction is our priority.
We look forward to seeing you again.
Best wishes,
The Onedirect Team
Very quick service
8 de outubro de 2024
Resposta da Onedirect
Hi Gwen,
Thank you for your feedback.
It's fantastic to hear that your interaction with Onedirect.co.uk was so positive. We are delighted that you appreciated the expedited service we work hard to provide. Our commitment to fast shipping is a cornerstone of our business, offering a range of delivery options, including free standard delivery on orders over £150, to ensure that your telecom needs are met promptly and efficiently.
We hope to see you again soon.
All the best,
The Onedirect Team
Great company to work with
Great company to work with, fantastic customer service...
Easy to get through to on the phone, and very helpful. Definitely recommended
3 de outubro de 2024
Resposta da Onedirect
Hi,
Thanks for your great feedback.
We're thrilled to hear that you were satisfied with your interactions with Onedirect.co.uk.
We are delighted that you found our customer service team to be accessible and supportive, and it's gratifying to know that you would recommend our services. Our commitment is to provide fast shipping, quality customer service, and a range of products including phones, headsets, and conferencing systems that cater to your business needs. Your endorsement is a testament to the hard work of our team.
We hope to see you again soon.
Take care,
The Onedirect Team
Worst customer service advice
Worst customer service advice, Sean can't answer simple questions. Said just find yourself what you requesting and closed chat.
17 de outubro de 2024
Avaliação não solicitada
Resposta da Onedirect
Hi Rasa, we are not able to find any chats with your name, in any case this is not the level of service we aim to provide. Can you please send us your questions or needs by email? contact@onedirect.co.uk
Kind regards,
The Onedirect Team
Purchase was easy the product just lack…
Purchase was easy the product just lack long battery life.
7 de outubro de 2024
Resposta da Onedirect
Hi Robert,
Thank you for taking the time to provide us with your comprehensive feedback.
We are pleased that you found the purchase process easy, reflecting our commitment to a user-friendly shopping experience.
However, we understand that the battery life of the product did not fully meet your expectations. Our selection includes a variety of products designed to cater to different needs and usage patterns, and we aim to provide all relevant information to help our customers make informed decisions. Nonetheless, we are sorry to hear that this aspect was not satisfactory for you.
We hope you were able to appreciate the free shipping we offer on orders over £150 and our range of delivery options designed to accommodate various urgencies, from Standard to Express delivery.
We hope to see you again in the future.
Kind regards,
The Onedirect Team
Resposta da Onedirect
Hi Ian,
Thanks for your great feedback.
We truly appreciate your positive remarks. We are delighted that you found the process of placing an order straightforward and that our delivery service met your expectations, ensuring a speedy receipt of your telecoms equipment. At Onedirect.co.uk, we strive to maintain a seamless shopping experience, from browsing our extensive range of phones, headsets, and conferencing solutions to the moment your order arrives at your doorstep.
We look forward to your next visit.
Best regards,
The Onedirect Team
Always easy and pleasant to deal with
Always easy and pleasant to deal with, offering good prices, with a quick and efficient service.
3 de outubro de 2024
Resposta da Onedirect
Hi Pat,
Thanks for your great feedback.
We're truly thankful for the kind words you've shared about your interaction with our service.
We are delighted that you found our process smooth and prices favorable, alongside the swift and effective service we strive to provide. Our aim is to ensure a seamless experience with a variety of options including phones, headsets, phone systems, and more, all complemented by our commitment to fast shipping and quality customer service.
We hope you come back and see us soon.
All the best,
The Onedirect Team
Highly recommend
3 de outubro de 2024
Resposta da Onedirect
Hi America,
Thank you for your feedback.
We are thrilled that you had a positive impression of our services and chose to recommend Onedirect.co.uk. Our goal is to provide a seamless shopping experience with our range of telecoms equipment, from phones and headsets to conferencing systems and walkie-talkies.
We take pride in offering fast shipping, expert advice, and fuss-free returns, ensuring that your business needs are met with efficiency and care. For any future needs, remember that we provide free delivery for orders over £150 and a variety of delivery options to suit your urgency.
We hope you enjoy your product and visit us again soon!
Best wishes,
The Onedirect Team
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