Terrible. Slow delivery, poor communication, the 'chat' function just tells you to email admin when asked the simplest of questions. Not a company I'd consider using again. Very disappointing.
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
A empresa respondeu
First class, from instalation to setting up devices. After care support has been exceptional. Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.... Ver mais
A empresa respondeu
Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Onedirect
Escrito pela empresa
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Escrito pela empresa
Informações de contato
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4,2
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service...item recieved & working…
Great service...item recieved & working great...
6 de janeiro de 2025
Resposta da Onedirect
Hi Steve,
Thanks for your great feedback.
We're thrilled to hear about your satisfactory experience with our service.
We are delighted that you found our service, product delivery, and product performance to your liking, especially considering our commitment to fast shipping and quality customer service. It's wonderful to know that the item you ordered is functioning superbly and that we could facilitate a smooth transaction for you.
We are here for you when you need us next.
Kind regards,
The Onedirect Team
Bad experience but local not online
12 de dezembro de 2024
Resposta da Onedirect
Hi Samantha,
Thank you for your review. We would like to clear a few things for other customers:
1) You ordered a product that in order to work, your phone provider (in this case BT) needs to program for you, we are not able to help with this, unfortunately they have refused to accept hardware purchased elsewhere, this is just not right from them.
2) You asked us for help and we provided all the information you needed to say to BT, they still refused to help.
3) During all of this, your return window was past due, we still said that if the products are in their packaging, brand new we will accept them back as a gesture of good will and to help you as much as possible.
4) You requested the return before the end of 2024, which we processed, seems like the email with the instructions was missed on your side.
5) The whole interaction started again in the past few days but then you left this review out of no where.
We did everything we could to help, sorry you were not able to see it this way, the company you should be upset with is BT, not us.
Kind regards,
The Onedirect Team
I am not happy with the phone because…
I am not happy with the phone because set up is too complicated, no light in the display, it makes bleeping noise every 10 seconds and as the phone is in my bedroom it disturbs my sleep. I have to return it. Please send me a return note or direct me how to return the phone to you.
12 de dezembro de 2024
Resposta da Onedirect
Hi,
Thank you for taking the time to share your review with us.
We are thankful for your feedback, as it helps us improve our services.
We are sorry to hear about the challenges you've faced with the phone setup, the absence of display lighting, and the disruptive bleeping noise. We understand how important a peaceful sleep environment is and apologize for any inconvenience caused. For the complicated setup, we offer expert advice to assist our customers, and we regret that this was not conveyed effectively in your case. If the bleeping noise is persistent, it may indicate a need for additional troubleshooting, which our customer service team would be happy to help with.
We hope you were able to appreciate our commitment to providing a range of telecom solutions including phones, headsets, and conferencing systems, all with the convenience of fast shipping and fuss-free returns.
We look forward to welcoming you back in the future.
All the best,
The Onedirect Team
Still haven’t received my order placed…
Still haven’t received my order placed on 15/11/24. No communication despite emailing for an update. Disappointed.
16 de dezembro de 2024
Resposta da Onedirect
Hi Julie, thank you for your review.
We have been unable to reach you by phone or email. You contacted us asking about your order and we replied with the proof of delivery. For this reason we are a bit confused about your review. If you have any problems with your order please get in touch with us.
Kind regards,
The Onedirect Team
Ordering was simple and easy and the…
Ordering was simple and easy and the headset arrived very quickly
10 de dezembro de 2024
Resposta da Onedirect
Hi Pauline,
Thank you for your feedback.
We're thrilled to hear your transaction was executed with ease and efficiency.
We're delighted that the prompt arrival of your headset and the simplicity of the ordering process met your expectations. At Onedirect.co.uk, we strive to provide fast shipping along with a seamless shopping experience.
We are looking forward to seeing you for your next order.
With renewed thanks,
The Onedirect Team
Resposta da Onedirect
Hi Stephen,
Many thanks for your positive feedback.
We are delighted that you appreciated our exceptional service. At Onedirect.co.uk, we strive to provide quality customer support, fast shipping, and expert advice on all our products, including phones, headsets, and conferencing equipment.
We look forward to seeing you again.
All the best,
The Onedirect Team
Fast efficient delivery
27 de novembro de 2024
Resposta da Onedirect
Hi Simon,
Thanks for your great feedback.
We are thrilled that you appreciated the promptness of our delivery. Ensuring that our customers enjoy swift shipping, from phones to conferencing systems, is part of our commitment at Onedirect.co.uk. Our range includes top brands, with options for new or refurbished items and secure shopping for your peace of mind.
We look forward to seeing you again.
All the best,
The Onedirect Team
Resposta da Onedirect
Hi,
Thanks for your great feedback.
We are truly appreciative of your kind words regarding our service, showcasing our commitment to fast shipping and quality customer service. It is rewarding to know that you valued the communication provided after your purchase, reflecting our dedication to expert advice and secure shopping.
We look forward to welcoming you back and are here for anything you might need.
Best wishes,
The Onedirect Team
Delivered earlier than expected.
3 de dezembro de 2024
Resposta da Onedirect
Hi Hilary,
Thank you for your feedback.
We're thrilled to hear that your order arrived sooner than you anticipated. Prompt and reliable delivery is something we continuously strive for at Onedirect.co.uk, and it's rewarding to know that we've achieved this for you. With a range of shipping options, including free standard delivery for orders over £150, we always aim to exceed expectations.
We are looking forward to your next visit!
All the best,
The Onedirect Team
Customer is the most important for this…
Customer is the most important for this company. Excellent customer service,always quick response. Very professional and helpful service. Highly recommend. Sebastian G.
3 de dezembro de 2024
Resposta da Onedirect
Hi Mr,
Many thanks for your positive feedback.
We're thrilled to hear that your interactions with us have been so positive.
We are delighted that you appreciated our customer support and swift replies. Our commitment to professionalism and helpfulness is part of our core values, and it's great to know that this resonated with you. At Onedirect.co.uk, we aim to provide a seamless shopping experience, from our range of telecoms equipment to the convenience of our free shipping for orders over £150 and fuss-free returns.
We are here for you when you need us next.
Kind regards,
The Onedirect Team
Resposta da Onedirect
Hi Livingstone,
Many thanks for your positive feedback.
We are overjoyed to hear that our competitive pricing, swift delivery options, and hassle-free service have met your expectations. At Onedirect.co.uk, we strive to provide a selection of telecoms equipment from top brands with the convenience of fast shipping and the assurance of secure shopping. Your satisfaction as a customer is our top priority, and we are delighted that we could deliver on that promise.
We look forward to seeing you again in the future.
Our best regards,
The Onedirect Team
Great product and fast delivery
28 de novembro de 2024
Resposta da Onedirect
Hi,
Thank you for your feedback.
It's gratifying to hear that you had a positive experience with Onedirect.co.uk.
We are delighted that you are satisfied with our product selection and the swiftness of our delivery service. At Onedirect.co.uk, we take pride in providing an extensive range of telecoms equipment, including phones and headsets, as well as ensuring fast shipping to enhance our customers' shopping experience. Delivering orders promptly and efficiently is part of our commitment to quality customer service.
We look forward to having you drop in again in the future.
Best wishes,
The Onedirect Team
Resposta da Onedirect
Hi Barry,
Thank you for taking the time to share your feedback with us.
We are delighted that you had such a positive experience with our service. At Onedirect.co.uk, we strive to provide top-notch customer support for all our telecoms equipment, including phones, headsets, and phone systems. Our team of experts is dedicated to offering quality advice and ensuring a smooth shopping experience for our valued customers like you.
Your satisfaction is our priority, and we're pleased that our efforts to deliver excellent service have met your expectations. We continuously work on maintaining our high standards, from our expert advice to our fuss-free returns policy and secure shopping environment.
We look forward to serving you again in the future.
Best regards,
The Onedirect Team
Good knowledgable people and good products
Good knowledgable rep on the phone with great discussion on available products
27 de novembro de 2024
Resposta da Onedirect
Hi Ron,
Thanks for your great feedback.
We are thrilled to hear that your engagement with our team was informative and productive.
We're delighted that you found our representatives knowledgeable and our product range to your satisfaction. Quality customer service and offering a wide selection of telecoms equipment are what we strive for at Onedirect.co.uk. Your acknowledgment reinforces our commitment to these values.
We are here for anything you might need in the future.
Kindest regards,
The Onedirect Team
Phones arrived promptly, easy installation
Phones arrived promptly and were easy to instal. Nice quality.
19 de novembro de 2024
Resposta da Onedirect
Hi,
Thanks for your great feedback.
We are genuinely thrilled to hear about your satisfaction with our service.
We are delighted that you found the delivery swift and the setup straightforward, reflecting our commitment to fast shipping and quality customer service. Additionally, it's great to know that the quality of the phones met your expectations, demonstrating our dedication to offering both new and refurbished products from top brands that ensure customer satisfaction.
We look forward to your next visit.
All the best,
The Onedirect Team
Resposta da Onedirect
Hi Simon,
Thanks for your great feedback.
It's fantastic to hear you had such a pleasant experience with Onedirect.co.uk.
We are delighted that you appreciated the efficiency of our service and the promptness and care in the delivery process. At Onedirect.co.uk, we strive to provide fast shipping and quality customer service, ensuring that orders arrive at their destination in excellent condition.
We are here for you when you need us next.
Kind regards,
The Onedirect Team
WEBSITE
i can put goods into the basket but i can'y pay-nno links work, not even paypal. i telephoned,but you don't care-so goodbye i will shop elsewhere.
26 de novembro de 2024
Avaliação não solicitada
Resposta da Onedirect
Hi Peter,
Sorry to hear you had some issues with our website. We have done several tests but we are not able to replicate the problem you experienced.
We don't have any other information from you besides your name so we tried to get more info from you through Trustpilot but you were not able to respond.
Please contact us through https://www.onedirect.co.uk/contact-us at your earliest convenience and we will do what we can to help you.
Kind regards,
The Onedirect Team
Resposta da Onedirect
Hi,
Thank you for your feedback.
We're thrilled to hear that your order and delivery process went smoothly. Our aim is to provide a hassle-free experience with fast shipping and top-quality customer service. We're proud that you've benefited from our commitment to these values.
We look forward to seeing you again in the future.
Many thanks again,
The Onedirect Team
Resposta da Onedirect
Hi Debbie,
Thank you for your feedback.
It brings us immense satisfaction to know that your order arrived promptly.
We are pleased that you appreciated the on-time delivery of your goods. Our team works hard to ensure fast shipping and a seamless experience for our valued customers like you.
We look forward to having you drop in again in the future.
Best wishes,
The Onedirect Team
Resposta da Onedirect
Hi Jan,
Many thanks for your positive feedback.
We are thrilled to hear that the functionality and ease of use of our products have met your expectations. It is wonderful that you found our phones user-friendly and simple to program, underscoring our commitment to offering telecoms equipment that cater to our customers' needs with fast shipping and quality customer service.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.