Terrible. Slow delivery, poor communication, the 'chat' function just tells you to email admin when asked the simplest of questions. Not a company I'd consider using again. Very disappointing.
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Veja o que dizem as avaliações
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
A empresa respondeu
First class, from instalation to setting up devices. After care support has been exceptional. Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.... Ver mais
A empresa respondeu
Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Onedirect
Escrito pela empresa
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Escrito pela empresa
Informações de contato
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4,2
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Onedirect
Hi Mal,
Thanks for your great feedback.
We're delighted our solutions met your requirements and that you found the ordering process straightforward.
Our team works diligently to maintain efficient systems that ensure rapid order fulfillment while upholding our quality standards. We're particularly pleased you appreciated the combination of our curated product range and timely delivery execution.
We are here for anything you might need in the future.
Kindest regards,
The Onedirect Team
Great prompt service
5 de junho de 2025
Resposta da Onedirect
Hi Michelle,
Thank you for your feedback.
It’s wonderful to hear your experience with our team met your expectations.
We take pride in delivering efficient service and ensuring orders are processed swiftly. Our commitment to timely delivery and attentive support reflects our dedication to maintaining high standards for every customer.
We look forward to seeing you again.
Best wishes,
Resposta da Onedirect
Hello Tim,
Thank you for sharing your experience with us.
We truly appreciate your kind words about your recent interaction with Onedirect.co.uk.
It's very rewarding to hear that the promptness of our delivery service and the quality of the product met your expectations. We strive to maintain fast dispatch times along with offering reliable and well-made telecom equipment to support your needs.
We hope to have the occasion to welcome you back.
Best wishes,
the company is just top class.my order…
the company is just top class.my order came on time and the company is so fantasic.its one of the top class
company is super.thay have top class products you can never go wrong with it.let me say this.i love this compay and i can always trust them.good luck and keep up the good work
29 de maio de 2025
Resposta da Onedirect
Hello Michael,
Thank you for taking the time to share such wonderful feedback about your experience with us.
We are delighted that your experience with Onedirect.co.uk exceeded your expectations.
Your trust in our company is truly appreciated and we strive to continue delivering exceptional service and superior products that meet your telecommunications needs.
We look forward to serving you again in the future.
Best regards,
Resposta da Onedirect
Hello Tomer,
Thank you for taking the time to share your feedback with us.
We are delighted that you appreciated our swift shipping service. As a business committed to excellence in logistics, we take pride in ensuring our customers receive their telecoms equipment promptly, allowing them to focus on what matters most.
We look forward to serving you again.
Best regards,
Resposta da Onedirect
Hi Fidelis,
Thanks for your great feedback.
We are thrilled that you had a satisfactory experience with Onedirect.co.uk. Your positive feedback is greatly appreciated, and it motivates us to continue providing top-notch service and quality telecoms equipment.
Enjoying our wide selection of phones, headsets, and conferencing solutions is what we strive for, and we are glad to know our efforts resonate with our customers. Remember, our expert advice and fast shipping options are always available to ensure your business needs are met efficiently.
We look forward to seeing you again soon
All the best,
The Onedirect Team
Easy to order and prompt service.
20 de maio de 2025
Resposta da Onedirect
Hi,
Thank you for your feedback.
We're genuinely pleased that you found our ordering process efficient and our service timely. At Onedirect.co.uk, we strive to offer a seamless shopping experience, including a range of delivery options to suit your business needs, from free standard delivery on orders over £150 to express delivery for those urgent requirements. Your satisfaction is a testament to our commitment to providing quality customer service and expert advice.
We hope to see you again soon.
All the best,
The Onedirect Team
Resposta da Onedirect
Hi Anthony,
Thanks for your great feedback.
It's wonderful to hear that you've had a positive interaction with our services.
We are pleased that you found our pricing competitive and our product availability satisfactory. Ensuring our customers have access to a wide range of telecoms equipment with convenient delivery options is paramount to us. Additionally, it's great that you experienced our swift delivery service, as we strive to provide fast shipping to meet your business needs.
We hope you come back and see us soon.
All the best,
The Onedirect Team
I placed an express order
There was an initial issue with the delivery and a missing response to my support ticket, the team did rectify the situation on second attempt and were very friendly with follow up support.
13 de maio de 2025
Resposta da Onedirect
Hi Sophia,
Thanks for your review. We’ve already been in touch, and we're glad to hear that the package was found, it had actually been delivered the following day. We’re sorry for any confusion and for the delay in our initial response as we haven't received the ticket created.
If you need anything else or have any further concerns, please don’t hesitate to let us know.
We're here to help.
Kind regards,
The Onedirect Team
Resposta da Onedirect
Hi Joe,
Thanks for your great feedback.
We are delighted that you appreciated the service and our product display. Our team strives to provide quality customer service and a user-friendly online environment, complete with a wide range of telecoms equipment. It's great that you took advantage of our streamlined shopping experience, offering fast shipping and expert advice on top brands.
We hope you come back and see us soon.
All the best,
The Onedirect Team
After paying, order was not available!
After placing and paying the order, Onedirect contacted me telling the product is not available.
12 de maio de 2025
Resposta da Onedirect
Hi Abdulrahman,
We sincerely apologize for what happened with your order. At Onedirect, we strive to provide a transparent and efficient service, and we completely understand your frustration upon being informed of the product's unavailability after payment.
We are currently reviewing our processes to ensure this doesn’t happen again.
As informed by email, the full refund was processed.
Kind regards,
The Onedirect Team
Efficient service with excellent…
Efficient service with excellent communication and status updates. Product arrived very quickly and well packaged.
28 de abril de 2025
Resposta da Onedirect
Hi Matt,
Thanks for your great feedback.
We are incredibly grateful for your kind words regarding our service.
We are thrilled that you valued the responsive communication and consistent updates you received throughout your experience. The arrival of your product in a prompt manner and in perfect condition reflects our dedication to fast shipping and secure packaging, as we strive to exceed expectations with each order.
We look forward to seeing you again in the future.
Our best regards,
The Onedirect Team
Resposta da Onedirect
Hi Stephen,
Thanks for your great feedback.
We are delighted that you appreciated the rapid delivery and are pleased that everything arrived in good order. At Onedirect.co.uk, we strive to provide fast shipping and quality customer service, ensuring that your orders are delivered promptly and meet your expectations.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
That attempting to return a purchase is…
That attempting to return a purchase is very hard to do.
22 de abril de 2025
Resposta da Onedirect
Hi Patricia,
Thank you for your feedback.
We’re sorry to hear that you found the return process difficult. In fact, returning a product is designed to be quick and straightforward, it only requires completing a short form on our website. Most of our customers are able to submit their return requests without any issues by simply following the provided steps.
We received your return request on 09/05, and on the very same day, we processed it and sent you the return instructions via email.
We’re always happy to assist, but we also kindly ask that customers engage with the process in good faith so we can resolve matters efficiently.
The Onedirect Team
Works well
Works well. Volume not loud enough even on maximum!! Disappointing.
Overall not bad.
23 de abril de 2025
Resposta da Onedirect
Hi Bruce,
Many thanks for your positive feedback.
We're thrilled to hear that your overall experience with us was satisfactory.
We understand your concerns regarding the volume levels not being as high as expected. We aim to provide equipment that meets a variety of needs, and we regret that in this instance, our product didn't fully align with your requirements. We have a range of devices designed to cater to different environments and sound sensitivities. Our customer service team is readily available to discuss alternative options that could better suit your needs.
We hope you were able to appreciate our commitment to fast shipping and the availability of both new and refurbished products from top brands.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Resposta da Onedirect
Hi Ece,
Thank you for your feedback.
We are delighted that you valued the promptness of our service and the swift attention you received. It is our pleasure to ensure that your experience with Onedirect.co.uk is nothing short of satisfactory, offering a wide range of telecoms equipment from phones and headsets to conferencing solutions and walkie talkies, all with the convenience of fast shipping and dedicated customer service.
Please stop by again any time.
Best wishes,
The Onedirect Team
Advice for order was timely
Company was really helpful when ordering and was quick to advise me that my choice was no longer available. Dropped a star for not making that clear before ordering
1 de abril de 2025
Resposta da Onedirect
Hi Lisa Matheson,
Thank you for your valuable feedback.
We are pleased that you appreciated the prompt advice and assistance you received when placing your order at Onedirect.co.uk. Our team is committed to delivering fast shipping and quality customer service.
Nonetheless, we apologize for the inconvenience caused by the lack of clarity regarding product availability on our website. We understand how important it is to have up-to-date information, and we're looking into ways to improve this aspect of our service.
Finally, it's great that our speedy service met your expectations. With various delivery options including Standard, Priority, and Express, we strive to ensure that your orders are delivered in a timely manner.
We hope you will return in the future.
All the best,
The Onedirect Team
Resposta da Onedirect
Hi Mary,
Thank you for your feedback.
We are truly grateful to hear that the headphones have met your needs. We pride ourselves on offering a variety of telecoms equipment, including top brands and options for new or refurbished items, all with the convenience of fast shipping and fuss-free returns. Our commitment to quality customer service and expert advice is at the heart of what we do, and it's rewarding to know that you found exactly what you were looking for with us.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Would order again
Order process was easy and prices were competitive. Not the fastest, but OK. Seemed to take a couple of days for despatch.
24 de março de 2025
Resposta da Onedirect
Hi Tim,
Thank you for your review.
We are pleased that you found the order process straightforward and our prices competitive. It is great to see that our efforts to offer a user-friendly shopping experience with value for money are recognized by our customers. Our team is committed to providing a wide selection of telecoms equipment along with expert advice, and we're glad that you've benefited from our services.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
It was fine thanks
It was fine thanks, but unfortunately Royal Mail could not find the property, so there was a 2 week delay in us receiving the parcel.
19 de março de 2025
Resposta da Onedirect
Hi Linda,
Thank you for this review of your recent experience.
We're pleased to hear that your overall interaction with Onedirect.co.uk was satisfactory.
We regret to hear about the delay in delivery due to the carrier's difficulty in locating your property. While we strive to ensure prompt and accurate delivery through our logistics partners, occasionally unforeseen issues can arise. We understand how important timely delivery is, especially in a business-to-business context, and we sincerely apologize for any inconvenience this may have caused.
We hope you were able to appreciate the wide range of products we offer, including phones, headsets, conferencing systems, and more, all with the convenience of fast shipping and fuss-free returns.
It would be a pleasure to see you again in the future.
With renewed thanks,
The Onedirect Team
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