Company which pushed their product through subscription which cant be canceled. When you try it this message "Your subscription contract is frozen by your shop owner." interrupt the process. Highly re... Ver mais
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Veja o que dizem as avaliações
Very disappointed! My order came damaged, I was told to send it back to get a replacement order. My order was delivered back to them 05/15! I have not gotten a new replacement OR a refund even thoug... Ver mais
Commande passée sur le site veepee par vendeur megadealnutrition pour une whey optimum nutrition à 70 euros. Cela fait 2 fois que ma commande passe au statut expédiée, et que sur le site du transporte... Ver mais
Lieferung ist schnell , Geschmacklich sehr gut Whey Protein 100% Gold Vanille. Leider hat ich auch die Erfahrung gemacht dass ich 2 mal Kreatin bestellt habe wo es ausgelaufen war ( Produktionfe... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Optimum Nutrition: Creators of 100% Whey Protein (The Worlds #1 Protein Powder), Pro Complex, Diet Products, Strength and Recovery Supplements, and other health and nutrition products.
Informações de contato
Reino Unido
- www.optimumnutrition.com
1,8
Ruim
176 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 8% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Product paid but not delivered
Order ON261191
I ordered a few products this month of Nov 2025. One of the products was a box containing 12 protein bars. Instead they sent me only one single protein bar. I contacted them to complain and they arranged the new shipment. However, the new shipment contained again just one single bar instead of the box containing 12 bars. I contacted them again to inform about this error on 21st of November, they never replied. I contacted them again on the 26th of November, no reply so far again. Overall, not happy with the service at all.
28 de novembro de 2025
Avaliação não solicitada
Hit and Miss!
My first order with this company went well - quick delivery with FedEx. The second order never got shipped. I had to leave several messages and eventually the order was cancelled and refunded (due to a processing error!). I wouldn’t recommend ON. I’ve opted for a more reliable, local company.
22 de outubro de 2025
Avaliação não solicitada
Cut finger on tub, but you sorted it for me THANKYOU!
My husband has used this for years. But the latest tub of Banana Cream Whey he got, the seal was so sharp and hard to get off, he sliced his finger on it. I emailed you directly, but you didn't even bother to reply.
He will stop buying your products now.
!!!Thanks for your response today......but offering 15% off (of your website) if we choose to buy from you again which is 'whey' dearer than everywhere else is an insult to a cancer survivor who relies on high protein products to rebuild lost muscle after radiation and chemotherapy. It certainly feels like you don't care at all. HE WILL NOW BUY A DIFFERENT BRAND TO ELIMINATE RISK OF INJURY. He had spent £700 per year on your products!
24/9/25 Today you sent me some more powder and other freebies, true to your word. THANK YOU SO MUCH FOR BEING VERY GENEROUS. We WILL continue to buy your products because you 'do' care. Thank you also to Abel and Konstantinos who were so polite and helpful even when I believed they would never arrive....you both went ABOVE AND BEYOND.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
We’re very sorry to hear about your experience — that’s absolutely not the kind of situation we want for our customers, and we hope your husband is doing okay.
We take feedback like this seriously, especially when it involves safety and customer care. We've checked our system but, unfortunately, couldn't locate any contact from you, as we don’t have your name, email address, or order number. We genuinely want to assist and make this right.
Could you please reach out to us directly via our support portal at https://service.optimumnutrition.com/en/support/tickets/new
Our team is ready to assist and would be happy to follow up with a proper resolution.
Thank you for bringing this to our attention — your trust means a lot to us.
Kind regards,
The Optimum Nutrition Team
DO NOT BUY FROM THEIR WEBSITE
Took my money, no evidence of my order either on my profile on their website, or emails. Customer service number doesnt work. Raised two tickets on their website, with no email confirmation or response. I'm going to have to try to get my money back from the credit card company. They are a ghost company DO NOT BUY FROM THEM.
8 de agosto de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Thank you for your feedback.
We're truly sorry for the experience you had — we completely understand how frustrating and concerning it must have been.
Due to an unexpected technical issue, your order did not register correctly in our system. This was a rare exception and far from the standard we strive to maintain. We sincerely apologize for the inconvenience and confusion caused.
Our customer service team has since been in touch, issued a full refund, and provided a gesture of goodwill as an apology.
We want to reassure you that the issue has been identified and resolved. We're continuously working to improve our systems to ensure this doesn't happen again.
Thank you again for your patience and for giving us the opportunity to make things right. If you need anything further, our team is always here to help.
Kind regards,
Team Optimum Nutrition
High quality
Great company with high quality sport and fitness supplements.
Highly recommend.
9 de agosto de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Thank you so much for your kind words! We're thrilled to hear you're happy with the quality of our sports and fitness supplements.
Your recommendation means a lot to us — it’s great customers like you who keep us motivated to do what we do.
Looking forward to supporting you on your health and fitness journey!
Kind regards,
Team Optimum Nutrition
They delivered the wrong product and…
They delivered the wrong product and refuse to refund my money with excuses that are ridiculous.
18 de julho de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Thank you for taking the time to leave a review. We're genuinely sorry to hear you had a negative experience.
We’d really like to look into this and help resolve it, but unfortunately, your review didn’t include any details we can use to identify your order. On August 8th, we reached out to ask for your order number or email address so we could investigate further, but we haven’t received a response yet.
We care deeply about providing good service and always aim to improve. If you're still open to it, please contact our customer service team with your order details — we’d be happy to assist.
Kind regards,
The Optimum Nutrition Team
Consistent quality
Ive tried 2 products. The gold standard chocolate whey is delicious,better than most milkshakes .I also recently tried platinum pre workout.It has a smooth increase in alertness from the caffeine but the other ingredients really give you focus.I took a clean and press from 56kg to 60kg in a matter of days.
29 de julho de 2025
Avaliação não solicitada
All I could taste was sweetener!!!!!!
All I could taste was sweetener!!!!!!! it made me feel quite sick The Gold Standard 100% plant protein contains sweeteners.
The French Vanilla version contains: pea protein, rice protein, natural flavorings, thickener (xanthan gum), cinnamon, sweetener (sucralose)
23 de junho de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Thank you so much for getting in touch and for sharing your honest thoughts with us. We're really sorry to hear that the French Vanilla protein powder was too sweet for your taste. We completely understand how disappointing it can be when something you were hopeful about doesn’t quite work for you—especially when it’s part of your health and wellness routine.
While the ingredients, including sweeteners, are listed on both the packaging and our website, we truly recognise that taste is very personal, and what suits one person may not suit another. Your experience matters to us, and we never take that for granted.
As we mentioned in our reply on 24 June, we offered a resolution along with a discount code to help make it easier for you to try a different option—such as our unflavoured protein powder, which contains no added sweeteners and might be a better fit for your preferences.
We genuinely appreciate you taking the time to share your feedback—it helps us grow and continue to improve. If there's anything else we can do to support you, or if you'd like help choosing a product that feels right for you, please don’t hesitate to reach out. Team Optimum Nutrition
Amazing quality!
I have been supplementing my Protien intake for years now since getting my health on track. I drink 1-3 shakes a day depending on if iv hit my macros and how hard iv trained. Over the years iv explored various different Whey based protein powders, and tried many flavours for verity! I came across Optimum Nutrition in my local Hollabd and Barret and was impressed with the nutritional content & quality ingredients list. So though I find it o e of the more expensive brands, unfortunately. I thought I'd invest and give it a try. Wasnt disappointed! It mixes so well, more or less dissolves as soon as it hits the water. No nasty lumps, clumps or gritty 'bits' floating on the top. I was also impressed that it wasnt overly coloured as I find thus so off putting. Noting worse then trying to drink something that's bright pink or fluorescent yellow! No nessascery if the taste and texture is right. Smelt great when mixing and most importantl ....taste is amazing!!!!! In fact iv not looked back and now I'll always have a few tubs on the go. Diwndise is, firstly the price, even on sake it's not much of a saving. Also it's very hard to find certain flavours, fir example Banana and French vanilla (as opposed to vanilla ice cream) in smaller serve tubs or pouches.
And last point is they dont seam to sell single serve sample sachets which I think every brand should offer as standard. As its always a risk and sometimes stops the customer buying a different flavour as if your not keen ( happen to me a few times with other brands) your stuck with a powder you cant use and out of pocket! Nice to have yhr option to 'try before you buy' for a few pounds. I'm sure I'd have tried a few more flavours by now and even ventured into the vegan based powders they have. But hesitant to risk it at that cost!
So please if you are so kind to read this, think about launching some sample sachets, and offering all flavours in the smaller size tubs and pouches! I'd love to try more from you. As I ooend this message with, I get a large measure of my daily protien intake through shakes. So its nice to keep verity in there!
If youd like to send je and samples I'd be more then happy to give them a try and feedback what I think!
I know the garentee us that theyll all mix well and taste great, and hit the nutrition content .....but flavour profiles are personal preferences. So you dont know until you try!
Many thanks
Priscilla
11 de junho de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Thanks so much for sharing your experience with us! We're really glad to hear that Optimum Nutrition has become such a regular part of your routine and that you're enjoying the quality, taste, and mixability of our whey protein. It’s great to hear our product meets your expectations!
We really appreciate your honest suggestions. You mentioned that the lack of sample sachets makes it harder to try new options or explore the vegan range without committing to a full-size tub, which we completely understand. The good news is, we currently offer 100% Gold Standard Whey Protein in sachets, available in Delicious Strawberry, Double Rich Chocolate, and Vanilla Ice Cream—perfect for trying before you commit to a full tub.
We want to thank you for your lovely feedback, it’s loyal customers like you who help us keep improving! We’ll be sure to pass your comments along to the team! Many thanks again, Team Optimum Nutrition
Ça fait plusieurs années que je prends…
Ça fait plusieurs années que je prends la whey optimum gold standart vanilla ice cream chez decathlon sauf que la le lot que jai reçu je trouve la texture de la poudre pas comme d'habitude jai des gros ballonnements et des nausées depuis l'ouverture de ce nouveau je suis degouté à 80euros le pot je sais pas ce quils on mis dedans mais cest pas comme d'habitude elle est indigeste
2 de junho de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Merci pour votre avis. Nous sommes désolés d’apprendre que vous avez eu une réaction personnelle à ce produit. Soyez assuré(e) que nous prenons ce type de réclamation très au sérieux.
Nous vous conseillons vivement de contacter le service client de Decathlon en leur fournissant des informations telles que le numéro de lot et la date d’achat. L’équipe du service client de Decathlon pourra ainsi vous proposer une solution avec l’aide de nos propres conseillers.
Merci pour votre temps.
Cordialement,
Optimum Nutrition
I ordered 2 large containers of…
I ordered 2 large containers of creatine for my son and his friend, it came out to 120$ and never received an email about the order being confirmed. I do not trust this website at all and wouldn’t recommend using it.
6 de maio de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Hi,
Thank you for your feedback, and we're sorry to hear about the experience you've had.
We completely understand how frustrating it must be not to receive an order confirmation—especially after placing a high-value order.
We’d really love to help clarify what may have happened and assist you further. However, we currently don’t have enough information to locate your order in our system.
When you have a moment, please reach out to our customer care team via: https://service.optimumnutrition.com/en/support/tickets/new with the name and email address used during checkout. Once we have those details, we’ll be happy to look into it and see how we can best support you.
Thanks again for reaching out—we hope to hear from you soon.
Kind regards,
The Optimum Nutrition Team
ROTTON BAD SHAKES
Bought their protein shakes from local store and complained to them as the shake wasn't a shake even tho it was in date, The shake was set and wouldn't come out of bottle.
i even sent a video of the item and tried to shake it out.
i opened a ticket and was fobbed off that since not bought from there online shop they would not help even tho they make the item.
TOTAL DISGRACE COULDN'T CARE A BIT.
21 de abril de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Hi,
Thank you for sharing your feedback.
We take product quality and customer satisfaction very seriously, and we'd like to look into this further. However, we've been unable to locate a support ticket based on the details provided. If you're willing, could you please reach out to us directly via: https://service.optimumnutrition.com/en/support/tickets/new
with your case reference number, the store of purchase, product name and the video you mentioned? This will help us investigate the issue properly with our quality team.
Even if the item wasn't purchased through our online shop, we're committed to reviewing any quality concerns with our products and ensuring they are addressed appropriately.
We appreciate your patience and hope to make this right.
Kind regards,
The Optimum Nutrition Team
Does what is says
Quick delivery and great quality products, I will be ordering again. Thanks
9 de abril de 2025
Avaliação não solicitada
Okay two quick points here:
Okay two quick points here:
1) The product itself is super nice, and the whole nutritional value is great, even the price is nice, fits the quality, no complains about this fr.
2) The taste of a peanut butter chocolate gainer is just terrible, and I didn;t think it would be this bad when I bought it, so minus 1 star for this one. :(
8 de abril de 2025
Avaliação não solicitada
Unreliable website and customer…
Unreliable website and customer service. Actually the whole company seems to have a serious lack of professionalism nowadays (have been purchasing ON products for more than 10 years). For example, instead of addressing the serious problem of non-authentic products that have flooded the market and contain potentially hazardous substances, the keep changing the packaging between years and countries making impossible to have reliable ways to check if a product is actually authentic! They even removed the special watermarked seal on the packaging, due to "environmental issues" (but kept their humongous plastic containers!). At this point, this company has unfortunatelly lost any trustworthiness...
4 de março de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Hi,
Thank you for taking the time to share your thoughts with us. It's truly rewarding to hear from a loyal customer who has been with us for over 10 years. We deeply value your feedback - especially coming from someone with such extensive experience with our products.
Ensuring product authenticity and supporting our customers in making informed choices are top priorities for us. For that reason, we’ve created a dedicated page to help customers recognize genuine Optimum Nutrition products:
https://www.optimumnutrition.com/en-gb/authentic-products
We also continuously evaluate our packaging and its environmental impact, and insights like yours are vital in helping us improve in meaningful ways.
If you’d be open to discussing your experience further or sharing additional feedback, our Customer Service team would be happy to assist you. Our experts are always ready to listen and support.
Thank you once again for your loyalty and for helping us grow.
Kind regards,
The Optimum Nutrition Team
Will never use this company again
I was using ON for the first time and ordered 2 large tubs of protein. The order never arrived and despite being in contact with their customer services repeatedly, was constantly fobbed off, and in the end, completely ignored. That was 2 months ago. I had to file a dispute via PayPal to get a refund.
I will NEVER touch this company ever again. Absolutely appalled by their handling of the issue and lack of response.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Thank you for sharing your feedback. We're truly sorry to hear about the difficulties you experienced with your order. At Optimum Nutrition, we are committed to providing the best possible service and ensuring that all our customers are satisfied with their experience. We take every concern seriously and are eager to resolve any issues that may arise.
To assist you promptly and effectively, please provide more details using the link below to contact our support team directly. We’ll review your case thoroughly and work diligently to address your concerns:
https://service.optimumnutrition.com/en/support/tickets/new
We greatly appreciate your patience and the opportunity to make this right. Rest assured, we're here to support you and ensure a positive experience moving forward.
Best regards,
The Optimum Nutrition Team
Woher kommen die nagativen Bewertungen ?
Ich muss auch sagen dass die negativen Bewertungen absolut überzogen sind.
Ich nehme Supplements seit Jahren täglich zu mir und treibe regelmäßig Kraftsport.
Ich habe so ziemlich jeden Hersteller getestet (inkl. US Markt etc...) und muss sagen dass ich den Preis, die Qualität, die Lieferzeit und den Geschmack zu 100% mit 5 Sternen bewerten würde. Da gibt`s gar nichts zu kritisieren. Pulver klumpt nicht, Shot`s schmecken super, die Geschmacksrichtungen vielfältig und immer gut.
Meine Bestellungen kamen immer sehr gut verpackt und innerhalb von 4 Werktagen bei mir an. Noch nie ein beschädigtes Gebinde oder eine falsch kommisionierte Sendung erhalten.
Wirklich immer TOP gewesen.
Ich bin jetzt seit 3 Jahren Kunde und werde nicht mehr wechseln, sollte die Qualität und die Preise (viele Rabatt Aktionen) so bleiben.
War vorher lange bei ESN aber die haben die Preise in einem kurzem Zeitraum ja fast verdoppelt! So verliert man Kunden.
Lediglich das Creatin und L-Glutamine von Optimum Nutrition könnte günstiger sein, da ist QLF z.B. wesentlich günstiger und auch einen Tacken besser.
Trotzdem 5 Sterne verdient *****
2 de março de 2025
Avaliação não solicitada
très déçu
Bonjour, j’aimerais savoir pourquoi ma commande faite en Suisse va être livrée au Pays-Bas j’attends ma commande depuis deux semaines et j’essaie de vous appeler tous les jours par téléphone. La ligne ne fonctionne pas à chaque fois et par Instagram, pas de réponse également. C’est inadmissible
8 de fevereiro de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Bonjour,
Merci pour vos commentaires, et nous nous excusons sincèrement pour les désagréments liés à la livraison de votre commande. Nous comprenons votre frustration et nous sommes désolés pour le retard.
Nous voyons que vous avez été en contact avec notre équipe du service client et nous sommes heureux qu'une solution satisfaisante ait été trouvée. Nous vous remercions sincèrement pour votre patience pendant que nous avons travaillé à résoudre cette situation.
Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter. Nous sommes toujours là pour vous aider.
Cordialement,
L'équipe Optimum Nutrition
Never trust regarding refund and…
Never trust regarding refund and returns,i ordered 2 items,from which one item i decided to return straight away soon as i recieved the parcel.
They asked me for the batch number pictures and more of it and product code etc.
Its been 10 days,no response
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Optimum Nutrition
Thank you for your feedback. We sincerely apologize for any inconvenience caused regarding your return. We understand how important it is to resolve this matter promptly.
If you haven't received a response yet, we kindly ask you to reach out to our customer support team with your order number and the details of the returned item. They will be happy to assist you and ensure the issue is resolved as quickly as possible. Thank you for you understanding. We will do our best to get the matter resolved as soon as possible. Many thanks, Team Optimum Nutrition
Livraison gratuite et rapide en 2 jours…
Livraison gratuite et rapide en 2 jours !!!
Très bon prix 46€ pour un pack de 5.45kg Serious Mass
Très satisfait...merci 👍
9 de janeiro de 2025
Avaliação não solicitada
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