Optimum Nutrition UK Avaliações 

134
O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I decided to go direct to Optimum Nutrition when prices elsewhere became too much and to my surprise they have discounts for buying in larger quantities. They have my favourite product which is delici... Ver mais

Avaliado com 1 de um total de 5 estrelas

The lime flavoured plant based clear protein is absolutely disgusting, I can't drink it. It's not the lime flavouring that is the issue, it is the underlying flavour of the protein that the lime is... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivery was next day. I ordered on a Friday before 2pm. The whey protein powder is delicious! Ive never had protein drinks before and was worried it would taste a but gross but I could drink this... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am really impressed with the Optimum Nutrition Vanilla High Protein Shake. It has a really nice, smooth taste and a perfectly creamy texture. I love that it is not too sweet, making it very easy to... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de vitaminas e suplementos
  2. Serviço de fitness e nutrição
  3. Loja de produtos de nutrição esportiva

Escrito pela empresa

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

134 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(134)

132 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Love it!

Delivery was next day. I ordered on a Friday before 2pm. The whey protein powder is delicious! Ive never had protein drinks before and was worried it would taste a but gross but I could drink this all day haha.

I also ordered the protein shaker which has now been stolen by my partner cause its excellent for on the go!

The website is a bit clunky and it would be great if they had an app. The powder is a bit pricey but its so good . Hoping to see discounts every so often

14 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Where’s my delivery !

Where’s my delivery !? All orders above £50 had next day delivery 🤣so where is it ? It’s been 5 days now ,ridiculous not recommended at all ,0 customer service

14 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The lime flavoured plant based clear…

The lime flavoured plant based clear protein is absolutely disgusting, I can't drink it. It's not the lime flavouring that is the issue, it is the underlying flavour of the protein that the lime is trying and failing to disguise.

The company themselves seem to have been fine. Delivery was really quick.

15 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Optimum Nutrition, Great Products at Great Prices

I decided to go direct to Optimum Nutrition when prices elsewhere became too much and to my surprise they have discounts for buying in larger quantities. They have my favourite product which is delicious and has helped me reach and maintain my weight goal for over 5 years. I would highly recommend having a look at their site to see if you can make a saving on something you already buy, without doubt a company who want to look after their customers.

5 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product

Great product - for someone who hates the taste of protein powder and protein products, this really does just take like squash. Tastes great, will definitely be buying more of it. Highly recommend to those who are like me and dislike protein shakes etc!

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick and easy

Quick and easy

30 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi Declan,

Thank you for your lovely feedback.

We wish you a wonderful day ahead:)

Avaliado com 5 de um total de 5 estrelas

Delicious!

I am really impressed with the Optimum Nutrition Vanilla High Protein Shake. It has a really nice, smooth taste and a perfectly creamy texture. I love that it is not too sweet, making it very easy to drink. It is an incredibly easy way to hit your daily protein goals on the go. My only wish is that they offered a coffee-flavoured version in this exact ready-to-drink format! Highly recommended

20 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi Debbie,

Thank you for your feedback!

We're thrilled to hear that you enjoyed the product.

We also appreciate your suggestion for a coffee-flavoured ready-to-drink shake and will be sure to pass this feedback on to our product team.

We wish you a wonderful day ahead:)

Avaliado com 1 de um total de 5 estrelas

Don't seem to understand the difference between a customer and a supplier

My order was delivered by DPD not to my door as instructed but to the building hallway in central London, where it was naturally immediately stolen. Instead of doing what every single other vendor would have done in this scenario which was to either offer a refund or a replacement, and sort out the delivery problem with DPD, Optimum Nutrition decided to involve me in some convoluted back-office process where my money was held hostage and I had to return documents to take part in some kind of DPD investigation. Despite multiple escalations over a number of weeks the customer service team displayed no understanding of how e-commerce works, nor the difference between a supplier claim which is frankly not my problem and a customer who has done no wrong. I had to involve my credit card company in the end who pushed for a refund on my behalf. After which Optimum Nutrition still had the gall to email me to ask me to withdraw my claim with the credit card company. Truly a surreal experience. A real shame as the product is good - just seem to have no understanding of customer experience.

4 de junho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hello June,

Thank you for your feedback. We're sincerely sorry to hear about your experience.

Unfortunately, in cases where a parcel is reported as missing after being marked as delivered, we are legally required to conduct a delivery investigation with the courier before we can determine the appropriate next steps. We appreciate that this process can feel burdensome from a customer's perspective, especially when you have done nothing wrong, and we're sorry for the inconvenience this caused.

We understand that the investigation and communication process did not meet your expectations, and we regret the frustration this created. Your feedback regarding the customer experience has been noted and will be shared with the relevant team for review.

We are pleased that the matter has now been resolved and that you have received your refund. We truly value your feedback and are committed to delivering a better experience in the future.

Avaliado com 1 de um total de 5 estrelas

Delayed delivery

I ordered Protein on 21 July with wrong address delivery. Moments after purchase I realised address is wrong. Emailed customer support as they not available via phone. They reassured my parcel will be delivered to correct address but until today 27 July I haven’t received my parcel and DPD mailed me my parcel would be delivered tomorrow in wrong address 😑

21 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi Majid,

Thank you for your feedback.

We're sorry to hear about your experience and understand how frustrating this situation must have been.

After reviewing your case, we can confirm that you contacted our Customer Support Team regarding the incorrect delivery address. The matter was investigated and has since been resolved, with a replacement order sent to the correct address.

We apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue.

Avaliado com 5 de um total de 5 estrelas

So I purchased the chocolate brownie…

So I purchased the chocolate brownie bar which I have previously purchased as a single pack and they are delicious. In addition to this I got the chocolate protein shakes, which again were delicious providing the additional necessary protein in easy to consume products. The products were delivered within the timeframe mentioned and I will definitely be purchasing these products again and would definitely recommend other people to purchase. Life is short and most people don’t have the time to get all their protein in, especially when you’re bulking and the products offered by this company always help.

22 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi Mandip,

Thank you for your feedback!

We're happy to hear that you enjoyed both the products.

Thank you for your recommendation and continued support!

Avaliado com 1 de um total de 5 estrelas

Item arrived open

Item arrived open, contacted customer services on 16th July and the response is not solving the problem. I want to RETURN for a replacement or refund, they are avoiding this. Will never order again and will just change to a different brand of product. Will be contacting my credit card provider for a chargeback

16 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi,

Thank you for your feedback.

We're very sorry to hear that your product arrived open and that you feel your concern has not been resolved satisfactorily.

Unfortunately, the information provided in your review does not allow us to identify your order or previous correspondence. We would therefore kindly ask that you contact our Customer Support Team again, quoting your order number and providing any relevant details so that we can review the matter fully and assist you further.

We sincerely apologize for the frustration this has caused and would appreciate the opportunity to investigate your case and work towards a resolution.

Avaliado com 5 de um total de 5 estrelas

Excellent Products & First-Class Service

I’ve ordered from Optimum Nutrition UK several times now, and every experience has been excellent. The website is easy to navigate, ordering is straightforward, and delivery has always been quick and reliable.

The products are consistently high quality, and it’s reassuring to know you’re buying directly from the manufacturer. I also appreciate the regular offers and discounts, which make premium supplements even better value.

Overall, a company I trust for my sports nutrition needs, and one I’ll continue to buy from. Highly recommended.

18 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi Kieranf,

Thank you so much for your wonderful feedback!

We're delighted to hear that you've had consistently positive experiences with our products and customer support.

Thank you for your continued support:)

Avaliado com 5 de um total de 5 estrelas

Brilliant product...great taste and…

Brilliant product...great taste and super effective

16 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi Michael,

Thank you for sharing your lovely feeback with us.

We are truly glad to hear that you enjoyed the taste and product in general.

We're always here for you!

Avaliado com 5 de um total de 5 estrelas

I just love it!

15 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi Max,

Thank you for your wonderful feedback.

We wish you a wonderful day ahead, and we're always here for you:)

Avaliado com 5 de um total de 5 estrelas

Did we even needed to ask for 5 stars i…

Did we even needed to ask for 5 stars i mean its ON, just a bit pricey but you pay premium to get premium anyway.

8 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi Bidesh,

Thank you for your kind words.

We're delighted to hear that your experience was positive.

We look forward to serving you again!

Avaliado com 5 de um total de 5 estrelas

Efficient response and quick delivery

Efficient response with good communication , and rapid delivery.

9 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi Les,

Thank you for your feedback!

We're delighted to hear that you were happy with our service and delivery.

Wishing you a wonderful day ahead:)

Avaliado com 4 de um total de 5 estrelas

Sad but true - no,longer value for money

Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go. Sadly after nearly 20 years I am now having to explore other protein powders.

1 de julho de 2026
Avaliação não solicitada
logotipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hello,

Thank you for your feedback!

We're happy to hear that you enjoyed the promotion and the products you ordered.

We're sorry to hear your concerns regarding the price of Gold Standard Whey. We are absolutely going to escalate your feedback.

Thank you for your honest feedback, and we're always here for you!

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais