I have been trying since 6/7/2026 to get an issue resolved. I purchased a watch for my husband and it doesn’t work. Original Grain has requested a video of the watch not running before they will work... Ver mais
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Veja o que dizem as avaliações
I am so happy with Original Grain and the watches I have bought from them. I have purchased a few watches for myself as well as some as gifts. I have been wearing the watches I bought for myself for a... Ver mais
One of my best customer experiences ever! I ordered a watch for my husband's birthday, he liked it but it was similar to one he already had. I completed the steps to return it, and mailed it back via... Ver mais
Emailed customer service about my watch being damaged due to my own mistake. Exchange a few emails with David, and all the response were very helpful and quick. They got the issue resolved and I shoul... Ver mais
Detalhes da empresa
Escrito pela empresa
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Informações de contato
Estados Unidos
- support@originalgrain.com
- www.originalgrain.com
3,9
Muito Bom
363 avaliações
Pede aos clientes que avaliem
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Respondeu a 9% das avaliações negativas
Normalmente responde dentro de 24 horas
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I love my watch
I love my watches and that is why I bought 3 from original grain
2 de outubro de 2025
All I can say is wow
All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do wish is that they would offer other limited edition licensed collaborators, for instance they have some beautiful designs for the bronco and Ford, but I’m a Ram guy and love taking pics and reels for my FB and IG and a Ram trucks edition would be sweet for photos!
29 de setembro de 2025
No light nor glow in the dark markers
No light nor glow in the dark markers
Very dark, hard to see.
Save your money
2 de outubro de 2025
You were very accommodating to me by…
You were very accommodating to me by providing a new watch for what was a defect in the original. Thank you.
2 de outubro de 2025
Beautiful watch!
2 de outubro de 2025
Support staff is very responsive when…
Support staff is very responsive when there was a problem and took care of things right away.
2 de outubro de 2025
My eighteenth last watch
Great look and feel. My friends have been checking it out
3 de outubro de 2025
Great Product - Great Customer Service
My husband absolutely loves his watch, and the customer service is amazing!
3 de outubro de 2025
Customer service response
Customer service response! Excellent service to resolving my extra needed wrist band link issues.
1 de outubro de 2025
I have failed to review your requests…
I have failed to review your requests because the watch was ordered for my birthday in November. Can't evaluate it until I begin to wear it. Thanks.
Jack
2 de outubro de 2025
Beautiful watch
Beautiful watch. Have not had it long enough to determine how well it works and quality of the product. Will update review if any issues encountered.
30 de setembro de 2025
Time will tell
So far it's been good just got the watch last week ⌚️ looks good but I've should of checked if it was luminous or at least glowed in the dark or something but it just a normal watch so far I just wear the church and then change into a night time watch something that illuminates or at least glows in the dark so I can see the time. But time 😅will tell!🤣
30 de setembro de 2025
The best of the best!
2 de outubro de 2025
I absolutely love my new watch!!
2 de outubro de 2025
Watch came and package was damaged
Watch came and package was damaged. After contacting company twice a new watch was sent. Unfortunately, it wasn’t in for my husband’s birthday.
We were please with the watch once we received it. Very nice!
29 de setembro de 2025
Got this for my husband as a birthday…
Got this for my husband as a birthday gift. He absolutely loves it. Great quality watch.
28 de setembro de 2025
The second hand on 2 watches has become…
The second hand on 2 watches has become detached. Original Grain replaced them both times.
1 de outubro de 2025
The stop timer isn’t zeroed in
The stop timer isn’t zeroed in. It’s set to three second mark. Otherwise, beautiful watch.
29 de setembro de 2025
Resposta da Original Grain
Hey Levy, saw your comment, there 100% is a good way to zero on the chrono hand. How I typically do it is pull the crown out (2clicks) push the top pusher on the chronographs to get back to 0 , since you’re on second 3 you’ll have to push it 57x to get back to 12’
Once it’s aligned where you want it , push the crown back in and select the bottom pusher. That will set the clock and allow you to be perfectly aligned.
Ever have more questions, feel free to email our customer service support@originalgrain.com or direct andrew@originalgrain.com
Best
OG family
The watches are Christmas gifts for our…
The watches are Christmas gifts for our Son in laws! Absolutely beautiful! They are going to love them. Beyond expectations!
1 de outubro de 2025
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