Original Grain Avaliações 363

O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have been trying since 6/7/2026 to get an issue resolved. I purchased a watch for my husband and it doesn’t work. Original Grain has requested a video of the watch not running before they will work... Ver mais

Avaliado com 5 de um total de 5 estrelas

I am so happy with Original Grain and the watches I have bought from them. I have purchased a few watches for myself as well as some as gifts. I have been wearing the watches I bought for myself for a... Ver mais

Avaliado com 5 de um total de 5 estrelas

One of my best customer experiences ever! I ordered a watch for my husband's birthday, he liked it but it was similar to one he already had. I completed the steps to return it, and mailed it back via... Ver mais

Avaliado com 5 de um total de 5 estrelas

Emailed customer service about my watch being damaged due to my own mistake. Exchange a few emails with David, and all the response were very helpful and quick. They got the issue resolved and I shoul... Ver mais

Detalhes da empresa

  1. Fabricante de relógios de pulso

Escrito pela empresa

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

363 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 9% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Watch has many issues & doesn't work

Watch band too big. No way to fix w/o a jeweler or buying a kit online. Watch battery dead upon arrival. SO disappointing. My birthday present is still on the counter in pieces!

29 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

The quality is excellent

The quality is excellent, the shopping was easy, the personalization on the back of the watch was perfect. I would recommend these gifts for anyone. Fast friendly service.

29 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

Classy without sacrificing quality

This was an early Christmas present for my boyfriend. He's such a fan already of Original Grain! Now we're building on some different colors. The newest, The Taylor with Mother of Pearl is my personal favorite. The silver and Mother go so nicely.
He always gets so many compliments when he wears any Original Grain to work. They're just so unique, and sexy even.
Next will be something in a black. We've looked at the Forest Fires, but haven't pulled the trigger yet.

25 de setembro de 2025
Avaliado com 3 de um total de 5 estrelas

I bought two watches directly from…Original Grain

I bought two watches directly from Original Grain and I also own two more that I got on eBay..I got the Toyota TRD red watch not a fan of that automatic movement the other was the Golden State Warriors watch with a Swiss movement… I also own the Grainmaster which has a Swiss automatic movement and at one time owned two quartz movement watches from Original Grain.. When you decide to purchase a watch from Original Grain do your research on the watch that you have interest in… I stay away from quartz movements because of the price of battery replacement and I would believe that those movements are not Swiss at all….Be very choosy about what type of movement the watch has..Read the specs on the watches…Right now I do not see any Swiss movement watches on their website and believe me I get tons of emails and texts and I do check from time to time…So far as far as the automatic watches I don’t have any issues so far my main concern is that there’s a big possibility of the wood inserts and bezel coming off…My favorite is the Grainmaster automatic movement,Swiss and the wood inserts look like they can withstand minor “hits” and to my opinion that watch is well overbuilt…And that’s coming from a watch collector like me who owned many Rolexes and Omega watches…I prefer automatic movements and this company should consider using more ETA Swiss movements on their watches…Nowadays it pays to read all the specs of any watches that you might consider…Never had any shipping situations with this company but look carefully at the specifications of the watches you’re considering…I have a small wrist so I never had any issues with obtaining more links usually there’s two extra links and I don’t need them so I keep it in the boxes..I’m still up in the air with the TRD watch.While the movement looks nice I’m not sure it will hold up as well as a Swiss movement….I keep all my automatic watches on a winder to keep them running smooth…I’m not sure how the gold plating would hold up after constant wear….I would never buy a “surprise” sale rather know what I’m buying I did that with another watch company as I wanted that company to be successful like this company and was totally disappointed…Right now I own two Original Grain watch’s both automatics sold the Golden state watch (Knicks fan) So do your research read the specifications and hopefully one would be satisfied with the watches…The metal bands to my opinion on some of the models are way overbuilt for the price in fact I bought a nonfunctional watch by Original Grain just for the band..So far due to the quality of some of the models of watch I’m compelled to give a 3 star rating….Thanks for stopping by..

13 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Proud Veteran, Proud Customer

From the very beginning while shopping for my items on the website, I was very pleased with the way simplicity met classy. I’ve always been an avid supporter of veteran owned businesses, however that does not mean I blindly purchase without doing my homework. I planned to spend enough to purchase 1 watch and ended up spending three times that. As a veteran it’s always a high honor to receive recognition for serving my country not only does this company honor the vets who made our country what it is today, they give back to the entire planet by planting life all over it! I am honestly very excited to see what products come out next. I was beyond satisfied and properly treated. Kudos for setting the standard on customer service and hand crafted luxury time pieces.

21 de setembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I ordered a watch as a special gift and…

I ordered a watch as a special gift and was really excited for it, but the experience was disappointing. The wooden box was fine, but the black sleeve came damaged and the engraving was poorly done. When I reached out to support, instead of offering a real solution, I was told they were “out of stock” on the sleeve — without even knowing when I needed the gift. That kind of response felt dismissive and unhelpful. For the price, even if this wasn’t their most expensive item, I expected better quality and better customer care. Unfortunately, the lack of attention to detail and the weak follow-up left me very unsatisfied.

11 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is my fourth watch from you guys

This is my fourth watch from you guys. It started off a little rocky but I think it was do to an error on the shipping and tracking site. After I had placed the order, a few days later the tracking said it had been delivered. It wasn't. I sent an email, they responded quickly and let me know what was going on and when I would actually get my watch. Also followed up with a couple of emails letting me know the progress. Great Customer service and well crafted watches.
Jeff Yarbrough

22 de agosto de 2025
Avaliado com 1 de um total de 5 estrelas

beautiful art/lousy watch

If you want to wear beautiful art, buy from Original Grain. BUT, if you want functionality and customer service look elsewhere. I recommend TreeHut.

18 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer service

I was so excited for the watch to arrive to give to my husband for Father’s Day and unfortunately it arrived damaged. I reached out to customer support and Emely was able to get a replacement sent out. My husband loves his new watch.

22 de julho de 2025

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