Origins Avaliações 135

Nieuwe review: eerst 1 ster vanwege slechte klantenservice en vergeten te sturen van gratis producten. Uiteindelijk gekregen en vandaag zelfs nog een kadootje met allemaal mini's gekregen + excuses van de klantenservice. Top!

I ordered 3 products on 21/12, got a message saying order was being packed, my account was debited and suddenly now I get a message saying 2 of the products are not in stock, so I’ve received only 1 product. Customer service is too busy to respond. Why would you debit my card if you’re not sending the goods? This is unbelievably poor service from what touts itself as a reputable company. Silly of me to try and support the business, when it would have been simple enough for me to walk to Boots and pick them up! I’m still waiting for a response from Origins - based on all the latest comments on here, this seems to be a scam!

De producten zijn prima, maar je kan ze beter niet via de webshop bestellen. Je krijgt geen pakketje, er is geen klantenservice (de mails worden niet beantwoord en het telefoonnummer neemt niet op). Via het nummer van Estee Lauder heb ik uiteindelijk mijn geld teruggestort gekregen, maar ook die mevrouw leek niet erg van zins iets aan de klantenservice te doen van dochterbedrijf Origins. De gratis samples en Black Friday actie liep ik - uiteraard - mis.
Nogmaals, de producten zelf zijn fijn. Je doet er beter aan het via een andere webshop te bestellen, bijvoorbeeld Douglas, en de enorme aanbiedingen van de eigen shop te negeren.

(Dit lijkt overigens niet alleen een probleem van de feestdagen te zijn, gezien het aantal teleurgestelde reacties dat er al gegeven is.)

I had been a loyal customer since 2017. I go to a store in South Lake, Texas. This year due to Covid, the store was closed for some time and I avoided going to store n had been working from home. With all this I could not order products online too. There had been so much going on with Covid, that everything else took a second place. The points I had accumulated for the last 3 years was close to 20,000 points. I tried to log into my account today and order some products online. I was told my points expired on November 29, 2020. I tried to explain to the customer service rep and to her supervisor. They had been extremely rude n blatantly refused to even listen to me. The attitude they gave is like if you want, you can purchase them otherwise free to go. I understand they have some policy of points expiration but I was not aware of the policy. I signed up in the store. They only talked about points accumulate and can order some thing big when I have more points and every dollar I spend in the store, I will be rewarded with loyalty points etc. Never once, I was told about piints will expire, if there is no continuity in purchasing.
I want to question Origins team, if some one has decent points, and had been a loyal customer, is it not the duty of customer service to send a reminder email about points expiring.
Anyhow, online store has the most horrible Customer Service team. I am not sure whether any one else has the same experience. I will never recommend this site to any one.

Vreselijke ervaring! Ze bieden zogenaamde promoties en gratis producten aan om die vervolgens nooit op te sturen... Ze laten niets weten via mail en zijn ook onmogelijk telefonisch te bereiken. Geen producten ontvangen maar er wel voor betaald, echt afzetters met de vreselijkste ‘service’... Niet bestellen!

Bestel NOOIT producten bij Estee Lauder, Origins, of eender welk bedrijf onder Estee Lauder. Ik heb 3 weken geleden 2 producten besteld, slechts 1 aangekregen. Het andere product ter waarde van 50 euro is nergens te bespeuren. Heb ontelbare keren gebeld naar de klantenservice van Estee Lauder en Origins, mails gestuurd naar beide, geen antwoord. Ze nemen gewoon je geld en laten dan niets meer van zich horen. Degoutant dat zo'n internationaal bedrijf dit kan doen!!!

Een maand geleden heb ik een product besteld, en een week later kreeg ik alleen testers opgestuurd, en het product zelf niet. Na een aantal keer te hebben gemaild, heb ik nog steeds niets gehoord. Ook telefonisch zijn ze niet bereikbaar. Het product waar ik voor heb betaald is dus nooit aangekomen, en ik heb het idee dat dit ook niet meer gaat gebeuren. Extreem slechte service.

The worst customer service i have ever encountered. They are not answering for WEEKS, and when they do they are not helpful at all. They lost my order weeks ago and still have not issued a refund. Nobody’s answering calls and e-mails. I am planning to sue the company at the end of the week

Do not buy anything from here! I canceled my order immediately after I bought it, but they still sent the products and charged me for it. On top of that, when the products arrived they were unsealed. I contacted customer service through chat three times to try to return it, but they took a very long time to respond and they dragged it on for almost two hours during the last chat I had. This is the most stressful experience I've had trying to return a product and would not recommend this store to anyone.

Na 3 weken nog steeds niks ontvangen. Telefonisch niet te bereiken en reageren op geen enkele mail. Via social media met ze geprobeerd in contact te komen, copy paste berichten ontvang je van ze. Te belachelijk voor woorden, koop nooit wat via hun website! Je geld is gewoon weg

Really disappointed in my latest experience with origins. I have been using their products for years but their customer service for the online store is just shocking. I placed an order on origins.de on 27th Nov but they still haven´t sent the order out, I have emailed the customer service team twice with no response and then called twice, each time waiting 50mins! First time I hung up, and the second waited it out till a customer service representitive told me, please have some patience and wait. I have been waiting for 3 weeks and naturally the order is for Christmas, another week and I don´t need it, but apparently no message can be sent to the warehouse to rush it or any real apology offered, just a "we have a lot of orders". I understand it´s a busy time and I am happy to wait a few weeks, but 3 weeks and "hopefully it will be there in the next two" is not acceptable answer from a company like Origins/Estee Lauder , it´s not exactly a small business struggling with supply chains and I am out of pocket for a month without the products. Clearly not a trustworthy place to shop online.

Unacceptable customer service, I requested to cancel my online order via online chat. (Since no one pick up phone and no one reply email) . I chatted with three online agents. First two agents confirmed with me the order canceled successfully. The third agent confirmed with me that the two orders already canceled and no further action required. Even told me to discard the shippment emails, But i saw origin charged me two payments already. So I chatted with the fourth agent who told me the orders didnt cancel and they will arrive shortly, and ask me to return them in the post office for refund. This is unacceptable. I have been told that they are canceled so i made another purchase. And now they are all coming to my house.

Hice un pedido el día 23 de noviembre. Al día de hoy 11 de diciembre todavía no he recibido ni el pedido ni un mail. Llevo dos semanas tratando de comunicarme con la atención al cliente y no hay manera. Hablaré con mi banco para que me devuelvan el dinero y no compraré nunca de esa marca más ni la recomendaré. Qué pena!

Terrible customer service. I've been a customer for years and I can't believe they are all of a sudden letting their customers down like this.
First I ordered on Blackfriday, which took forever. I kept getting time out issues, etc.
Finally when I did get my order through, it arrived without the black Friday free Gift that was supposed to come with the amount I paid for.
I've tried emailing, chat, and phone.
Each channel tells me to do something different. ON the phone its send an email, I send an email, it tells me to go on chat, I go to chat, no one is there.

I want my free gift or I will do a chargeback. I only ordered what I ordered to get it.

I ordered with origins a €56.00 worth product 19th november 2020 I never got the product, only the samples. I tried the 0800 number, but it does not work; the connection is broken every time. They don't respond to my mails. Never order anything; it is a very bad service. I want my money back.

I ordered 4 items, and one item is missing. I have now spent hours trying to get a response from customer services. I waiting for 20 minutes for an online chat, which never happened. 35 minutes on hold on the phone 2 days ago, thank had to give up. No response to my email sent 3 days ago. After waiting for 40 minutes today, I’m told the missing item is now out of stock. This is not good enough Origins. Please sort your customer service out. I will not order online from you again.

J’ai passé commande il y a plus d’un mois, et je ne l’ai jamais reçu. Impossible de suivre la livraison. J’ai envoyé plusieurs mails aucunes réponses, j’ai essayé de les joindre par téléphone, aucune réponse. J’espère être remboursée très vite

The amount of packaging they use for shipping their products is ridiculous, for a company focused on creating a line of healthcare products.

I have previously bought many products from Origins & have been pleased with the products.
I recently purchased the Origins Ginzing & I have never been so disappointed with a product. Once applied it dries in large flakes on your skin.I would not recommend this product.

Ich habe verschiedene Cremes (auch aus dem höchsten Preissegment) von Origins in Metzingen bei Douglas gekauft. Mir haben die Cremes überhaupt nicht gefallen. Bei manchen rollte mir die Creme immer runter, also ist ganz nicht eingezogen. Bei manchen hatte ich immer morgens oder abends schuppige gerötete Haut. Bei einer Nachtcreme (dunkel oliv grüne Tube) habe ich nach ein paar mal Nutzung sehr rote und empfindliche brennende Stellen bekommen. Ich fand sehr schade, weil die Kosmetik aus meiner Sicht nicht billig ist und werbt mit Natur Stoffen. Da muss ich sagen, dass einfache Lavera aus DM mir deutlich mehr geholfen hat und weniger aggressiv erschien.
Von mir ganz klare keine Kaufempfehlung!