Oseasons Avaliações 

256
•
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

They do not respond to anything, I have tried email, phone and leaving them a "call me back" from their website. Ridiculously poor customer service, they are ignorant and clearly a scam. They resell r... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Bought a cozy bay table, very high quality, powder coated aluminium, granite glass, polyurethane weave. Really well made, stainless steel fixings, looks high quality. Delivery was exceptionally fast... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered a ceramic sink from you, in good faith. It arrived, not just broken but shattered. I took photos during the unpacking of this unpleasant arrival and sent them to you, along with a written... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

It seems there are happy customers when you buy direct, It's a shame that people never read reviews before buying off a company, Purchased a sink through e-bay and it arrived 2 days later broken. Aske... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis

Escrito pela empresa

Welcome to Oseasons. We specialize in Outdoor & Indoor Furniture, Patio Heaters, Parasols, Accessories and More! We stock some of the best quality designs at an affordable price.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

256 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(256)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Bought a rattan sofa set which was…

Bought a rattan sofa set which was great until I opened the packaging to find that there were no fixings for one of the items. Emailed to ask them to send them on and nothing, no reply from them

10 de maio de 2021
logotipo da Oseasons

Resposta da Oseasons

Hi Dave, Sorry for the late reply. This seems a very odd situation and i apologise on behalf of the company for your issues experienced. Which email address did you send to? its advised to use helpdesk@oseasons.com which is fully monitored by our customer service staff. Did anyone get back to you and solve your issue?

Avaliado com 1 de um total de 5 estrelas

Your failure to deliver merchantable goods and failure to communicate.

I ordered a ceramic sink from you, in good faith. It arrived, not just broken but shattered. I took photos during the unpacking of this unpleasant arrival and sent them to you, along with a written explanation in which I voiced my willingness to receive a replacement. After five days, you have not found the decency to respond. Such ‘business’ is both contemptible and inexcusable.
Sincerely,
Jeremy McKay.

19 de abril de 2021
logotipo da Oseasons

Resposta da Oseasons

Hi Jeremy, Sorry for the very late reply. I believe I was on holiday during that week and a miscommunication occurred between my colleagues and I. I belie no ebay messages were actioned during that week, a problem which has been resolved since. I'm sorry that you had to have ebay step in to resolve your issue. If this case happened today, i assure you it would be a different story. A new basin would be sent straight out to you. Sorry for the inconvenience and hassle last year.

Avaliado com 5 de um total de 5 estrelas

Garden furniture arrived a day before…

Garden furniture arrived a day before due date. Delivery driver was very helpful putting it in garage for me. It was fairly straight forward to build up but needed two people. I am delighted with it and it looks great in the garden. Looks exactly as shown on picture. Thank you

19 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

Delivered when they said item would be…

Delivered when they said item would be back in stock. Had a slight issue with manufacturing of part of the table and the next day we received a replacement part. Excellent customer service.
The product was great too exactly as we thought it would be. Would defiantly recommend.

18 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy

Not having even heard of you before, I came across your advert on Instagram. I’ve have difficulty finding the correct size basin, so thought I’d give you a go. I was nervous it may be a hoax company, but I was wrong. The basin came really well wrapped and it is a perfect fit. I will definitely be using you again. Well done and thank you.

13 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

Vanity basin

My sink arrived but it was broken, probably broke in transit. Emailed oseasons who replied to advise a replacement was on its way. It arrived the next day in tact. I am very happy with my purchase.

3 de abril de 2021
Avaliado com 5 de um total de 5 estrelas

Great item

Fast delivery, product was just what it said it was, customer service also helpful. Would use again 👍🏻A++++++

30 de março de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid buying on e-bay with this Company.

It seems there are happy customers when you buy direct, It's a shame that people never read reviews before buying off a company, Purchased a sink through e-bay and it arrived 2 days later broken. Asked them that same day to replace it and they ignored me for a week and in the end it's been about a 3 weeks and e-bay had to step in with a refund, hardly fair considering this outfit should have paid up. I'm stuck with a broken sink now and will have to take action another route to get the rubbish collected.

24 de março de 2021
Avaliação não solicitada
logotipo da Oseasons

Resposta da Oseasons

Hi Keith, Sorry for the very late reply. I believe I was on holiday during that week and a miscommunication occurred between my colleagues and I. I belie no ebay messages were actioned during that week, a problem which has been resolved since. I'm sorry that you had to have ebay step in to resolve your issue. If this case happened today, i assure you it would be a different story. A new basin would be sent straight out to you. Sorry for the inconvenience and hassle last year.

Avaliado com 4 de um total de 5 estrelas

Quality of the product was as described…

Quality of the product was as described and it was very good value for money. The speed of delivery was excellent but I found the website difficult to negotiate otherwise I would have given 5 stars. Despite this I wouldn't hesitate to use Oseasons again.

21 de março de 2021
Avaliado com 5 de um total de 5 estrelas

Fantastic service

Ordered on a Saturday night had it delivered on the Tuesday .had a problem with the hubby ordering 2 by mistake and they sorted it out straight away .the product was exactly as discribed .I would definitely recommend this company to anybody .

12 de fevereiro de 2021

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