OSM Worldwide Avaliações 

I can’t tell who sent me the package or if I received it. All I have is ISN Worldwide and a tracking number which tells me nothing. Did I receive the package or no t?

Ordered a book on EBay July 23, picked up by OSM on July 24, and been sitting in Secaucus, NJ ever since. No movement whatsoever. It’s just a used book, but it’s important to me, and was supposed to be given as a birthday gift. Now I wonder if I’ll ever see it. Maybe if EBay and Amazon have to refund or gets enough complaints for packages not received, they’ll stop using this obviously terrible company as a “shipping partner.” Now I know to look out for OSM and avoid, avoid, avoid buying anywhere online that may be using them. How naive I was to think USPS handled it all. I know we complain how the post office can be slow, but they are a dream compared to this service.
**UPDATE** To be fair, I did finally get my book. It was three weeks past expected, but they finally moved it along.

Ordered a book July 23 and the USPS tracking number shows it was "Picked Up By Shipping Partner, USPS Awaiting Item SECAUCUS, NJ 07094." It is now three weeks later, Aug 14, and the tracking shows exactly the same message. So USPS, as bad as they themselves are, doesn't even have the item yet. If they're shipping from Europe as I suspect and that is what the delay is about, THE SELLER SHOULD INDICATE THAT and the expected delay on their Ebay listing!

Just adding on to the pile. These sorts of parcel services (akin to Lasersh*t/ OnTrac) shouldn’t be allowed to operate as a they do. They are basically a third party staging area dumping ground for shipments that USPS deems non priority, with no accountability from them or to the remittance. Days and weeks of no updates and no movement from their useless tracking site. I would go so far as to suggest not purchasing from ANY vendor that only ships USPS if your item is high dollar simply to avoid them

awful. package sitting 15 mins away from me for an entire week (likely more considering it is STILL NOT HERE.)

I ordered a book for school. It has been sitting in the same location for over a week now! I emailed the company and all they said was “tracking shows it’s in progress.” I have no idea if or when I will receive the book. In the future if this company is being used for shipping, then I will not purchase. This company is TERRIBLE!

they can do their job. they get paid for the simple task of moving packages from vendors to the post office. literally no ability needed, and if the vendor's had brains they would realize that USPS would come get their packages for free... but no, they trust OSM. And OSM adds days and days to the process. My package was ready to go 8/1... OSM finally got around to picking up the package and moving it the 2 blocks to the post office 5 days later. Only took the vendor 3 days to make my glasses but OSM doubled the delay letting the package sit.

OSM = Outrageously SLOW Mail...

Why is this company even in business????

10 days wait for 3-5 day Express shipping for a much needed item. Even USPS Priority mail, would have only been 3 days. Horrible shipping performance/price.

Not only is their customer service NON existent but their leadership does not care either because "they were already paid" I had an item that shows it is at the facility less than 10 minutes from my house and now they are saying it may be lost when it shows they have it. Customer service said "it takes 2-5 business days to transfer to USPS" they said that to me after emailing them that they were 2+weeks past the expected delivery date. The same canned email messages when you email their support team which I am sure they will post the same canned message to this review as they did everyone elses.

Still waiting for my book. Yesterday, according to Amazon, it was at my local PO for delivery. Today it’s somewhere else with a possible delivery by July 31st. ISM does not meet its commitments, Amazon does not ACTUALLY real-time shipping information creating confusion and anger. OSM does not care, Amazon has gotten to big to care.

My order was shipped, by seller, on July 15, 2024, from Buffalo, NY. It moved along, very quickly, arriving in Grand Prairie, TX on the morning of July 17, 2024. Departed Grand Prairie on the evening of July 17. Looked great! Then my order arrived at OSM in Georgetown, TX on the morning of July 19 and has been sitting there ever since. No movement at all.

Driver left my package, a large hardcover book, on my steps instead of under porch one foot away. Now there’s water damage from heavy rain.

They are the WORST. I don't think I'll ever shop at Alibris again--second time a seller has used that crap company and the ITEMS NEVER ARRIVE. WHY ARE THEY PERMITTED TO EXIST? How does anyone do any business with a rotten no good company like OSM?

I ordered an item that was shipped om July 7th, it's now July 17th and it's sitting in a warehouse in Ga. I'm in Fl)During my packages travels, it has been left at different warehouses for days. In the future, I'll ask sellers how they're shipping and if it's with OSM, I'm not buying.

If I could give them ZERO stars, I would. I have had a package sitting, in a town 30 minutes from me for days without being switched over to the USPS for delivery. If I ever see a vendor/seller ship my product through OSM again, I will cancel the order immediately and request a refund.

If I could leave Zero stars, I would. I ordered a book on eBay on June 18th. Tracking says : "Your item was picked up by a shipping partner at 8:55 am on June 19, 2024 in SECAUCUS, NJ 07094. A delivery date will be provided when USPS receives the package." and "Picked Up By Shipping Partner, USPS Awaiting Item SECAUCUS, NJ 07094
June 19, 2024, 8:55 am
Shipping Partner: OSM WORLDWIDE"

It is now 16 days (and a few hours) later, and tracking has not changed.

16 days and they haven't managed to get the package to the United States Post Office? The Seller would be better off WALKING to the nearest Post Office pulling a little red wagon with their packages. OH, WAIT! The USPS actually picks up packages! With for real Postal Carriers! And even if they stop for lunch, an mani/pedi, coffee and donuts, they manage to get packages to the Post Office in under 10 hours. Lesson learned. Never knowingly buying anything from any seller who uses this "shipping partner". Ever. I think I will share this review with the US Postal Inspector , Better Business Bureau, and Department of Professional Regulation in New Jersey.

I ordered eyeglasses online and the eyeglass company used OSM for shipping and they have already went past their expected shipping time frame and I still don’t have my glasses.

Like many of the reviewers here, I’ve also had to rely on OSM inadvertently because of suppliers from Amazon using them to get the product shipped to USPS. My experience in these cases has been quite different from the majority of reviews below.

My items have arrived on time and undamaged. I feel a lot of reviewers on here suffer from mismatched expectations. I usually seem to get OSM from suppliers, when I choose slower delivery alternatives. They don’t deliver super quick, but they deliver within the time they promised.

Why does one feel the need to track one’s package every second or minute of the day? What’s the problem if your package sits in York for a week, if it still arrives on/around the expected date? When you text your wife sitting in the next room, that message first goes outside the earth’s orbit, gets bounced all around the world and then makes its way to the living room. Maybe some day we will start obsessing over the path of that message too.

If you choose expedited delivery, and your supplier chooses to use a slower service, then the ball was dropped by that supplier, not by OSM. Without a clearer understanding of supply chain dynamics, and with unnatural / unhealthy expectations, it is easy to blame the messenger.

My advice - lighten up. Most people who have positive experiences don’t come on here to post a review. I wanted to change that and provide some perspective. I’ve used OSM - again, inadvertently - many times over the past several years, and my experience with them isn’t any more incrementally positive or negative vs. other good suppliers. They generally meet, or as in my most recent case, exceed expectations.

Takes at least 3 weeks to get packages that only took 3 days before OSM started shipping for the company I order from. Hands down one of the worst shipping companies. Packages just sit around for weeks before they decide they want to ship them. Almost to the point of using a different company to order from because OSM is so slow.