Osprey Action Sports Avaliações 

5.074
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I ordered 2 bodyboards. One turned up well in time fir my grandsons visit. I was concerned about the other as understood it had arrived at the carriers but Osprey picked up the issue before I had chan... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Customer service is dreadful, returns take ages no option to swop sizes. Had to send back then order again new size. Still waiting for a refund 2 months later despite calling several times and emailin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We ordered a hooded towel with bag. Unfortunately there was a problem with a seam. The customer service team were brilliant. They responded quickly and immediately sent a new replacement. The towel it... Ver mais

Detalhes da empresa

  1. Loja de surfe
  2. Loja de artigos para skate
  3. Loja de skate

Escrito pela empresa

Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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3,8

Todas as avaliações

(5.074)

498 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

I had a problem with one of the wetsuits that I purchased. We were leaving to go to Cornwall later that week. I called customer services and spoke to Teghan who was so very helpful and sorted out the wetsuit issue right away which meant that we were able to use our new wetsuits on our holiday.
It is so very rare to get great customer services from companies these days. Osprey was easy to contact, quick to rectify the problem and their staff were so very helpful and just pleasant to deal with from start to finish. I will definitely use Osprey in future for any orders I need to place .

9 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Important to recognise first class…

Important to recognise first class customer service, vital for an online retailer. Hats off to Osprey, feel really well looked after. OK so the zip broke on my Zero wetsuit but after a couple of emails, had a replacement within 48 hrs, no quibble, no return required. Will buy from this company again

5 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

Cant supply spares if you lose fins etc

If you lose a fin or break a leash, they cant replace them and they tell you to go on ebay and try and find somewhere else 👍

26 de abril de 2026
Avaliação não solicitada
logotipo da Osprey Action Sports

Resposta da Osprey Action Sports

Good morning Paul

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Avaliado com 1 de um total de 5 estrelas

Appalling customer service …

I ordered a changing robe which I had to return as it was too small. Initially the service was good, robe arrived on time and was good quality. The issues arose when I had to chase up the return. When I phoned to get an update, after waiting in the phone for 30mins to get speaking to someone, I was told the systems were down and I should call back in an hour. I called back to be told that I would have to wait another week for the refund to be processed. If I hadn't received in a week I should call back. I left it for a week, no refund so I called back. Systems were down again and I needed to call back in an hour! I called back and waited for almost 40mins before I had to hang up as no one answered. Called again about an hour later, 20mins this time before I managed to get speaking to someone who said the systems were still down and could I call back in an hour! After explaining that I wasn't happy to phone back considering I had been queuing for an hour already I was told by the agent that they would email me back with an update....no email was received. Tried to call again.....another 20mins in a queue with no response and then the automated message changed to the office is closed! So I am still no further on, no refund, no email and no idea when I will get a resolution. Shocking customer service!!!

22 de abril de 2026
Avaliação não solicitada
logotipo da Osprey Action Sports

Resposta da Osprey Action Sports

Good morning Miss G

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Avaliado com 5 de um total de 5 estrelas

fantastic wetsuit

fantastic wetsuit, quick postage. Returns process was a bit of a faff and shame returns are not free (I ordered 2 to check size) .

15 de março de 2026

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