I ordered 2 bodyboards. One turned up well in time fir my grandsons visit. I was concerned about the other as understood it had arrived at the carriers but Osprey picked up the issue before I had chan... Ver mais
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Veja o que dizem as avaliações
I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and... Ver mais
Customer service is dreadful, returns take ages no option to swop sizes. Had to send back then order again new size. Still waiting for a refund 2 months later despite calling several times and emailin... Ver mais
A empresa respondeu
We ordered a hooded towel with bag. Unfortunately there was a problem with a seam. The customer service team were brilliant. They responded quickly and immediately sent a new replacement. The towel it... Ver mais
Detalhes da empresa
Escrito pela empresa
Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.
Informações de contato
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, Reino Unido
- 0845 576 7686
- info@ospreyactionsports.com
- www.ospreyactionsports.co.uk
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really like the osprey scooter
Really like the osprey scooter, wonderful quality, easy to assemble and I can see it lasting forever.
Great service
I had a problem with one of the wetsuits that I purchased. We were leaving to go to Cornwall later that week. I called customer services and spoke to Teghan who was so very helpful and sorted out the wetsuit issue right away which meant that we were able to use our new wetsuits on our holiday.
It is so very rare to get great customer services from companies these days. Osprey was easy to contact, quick to rectify the problem and their staff were so very helpful and just pleasant to deal with from start to finish. I will definitely use Osprey in future for any orders I need to place .
Great product
Great product. Fantastic delivery . Ordered midday one day and with me by midday the next.
Good reasonable priced children’s…
Good reasonable priced children’s winter weight wetsuits - buy every year going up a size for water sports activities- sailing windsurfing etc.
Easy order and return
Easy purchase procedure and simple efficient returns policy. Great product.
First ever longboard
First ever longboard, and I'm over the moon! So quiet and quick! Great stuff. Thank you!
Great item and prompt delivery
Great item (bought knee, elbow and wrist pads for my daughter). She says they're comfortable and they seem very solid. Prompt delivery.
Important to recognise first class…
Important to recognise first class customer service, vital for an online retailer. Hats off to Osprey, feel really well looked after. OK so the zip broke on my Zero wetsuit but after a couple of emails, had a replacement within 48 hrs, no quibble, no return required. Will buy from this company again
Easy to order and super fast delivery
Easy to order and super fast delivery, quality skates and boy absolutely loves them.
Excellent quality, fast delivery
Ordered a child’s wetsuit. The item was true to size, good quality, as expected from Osprey. Free fast delivery. Very satisfied with my purchase. Thank you
Pode usar a ajuda de IA para as respostasVer mais
Cant supply spares if you lose fins etc
If you lose a fin or break a leash, they cant replace them and they tell you to go on ebay and try and find somewhere else 👍

Resposta da Osprey Action Sports
Appalling customer service …
I ordered a changing robe which I had to return as it was too small. Initially the service was good, robe arrived on time and was good quality. The issues arose when I had to chase up the return. When I phoned to get an update, after waiting in the phone for 30mins to get speaking to someone, I was told the systems were down and I should call back in an hour. I called back to be told that I would have to wait another week for the refund to be processed. If I hadn't received in a week I should call back. I left it for a week, no refund so I called back. Systems were down again and I needed to call back in an hour! I called back and waited for almost 40mins before I had to hang up as no one answered. Called again about an hour later, 20mins this time before I managed to get speaking to someone who said the systems were still down and could I call back in an hour! After explaining that I wasn't happy to phone back considering I had been queuing for an hour already I was told by the agent that they would email me back with an update....no email was received. Tried to call again.....another 20mins in a queue with no response and then the automated message changed to the office is closed! So I am still no further on, no refund, no email and no idea when I will get a resolution. Shocking customer service!!!

Resposta da Osprey Action Sports
fantastic wetsuit
fantastic wetsuit, quick postage. Returns process was a bit of a faff and shame returns are not free (I ordered 2 to check size) .
Great company and love the wetsuit
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