Overdales Avaliações 285

Disgustingly rude, they speak to you like dirt and have absolutely no understanding of your situation. How can you expect people to pay if you have no common decency??

EE Claim I owe them money but I'm not sure I do, so I challenged Lowel to prove they debt nothing from them apart from threatening letters 3 to 4 a week.

I'm a vulnerable adult with mental health issues and anxiety issues, I can't open with thses continuing hassle,

Now I getting letters from lowell and overdales threatening me.

I'm sure I never had anything on contract form EE all my phones in past have been pay as you go

I have raised this issue with both companies but getting no where

I feeling frightened and fearful

02 COMPLIANT REGARDING DISHONEST CUSTOMER’
I'll be reporting you to Rip Off Britain!
I had been with O2 for over two years when I called them to ask for an identical contract for my son - that is, the same monthly tariff. However, when the SIM card was sent, I discovered that they had signed me on a contract with a higher tariff. Thus, started the long-drawn-out exchange between me and O2. On more than two occasions, their managers owned up to their error of signing me up for a contract with a higher tariff than I asked for and that they would cancel the contracts and send me the PAC code which allowed me to transfer my old phone number without owing 02 any outstanding bills, that I would be only charged for the period I was with them – 02 send me the PAC code, which I used without any outstanding. But it came as a surprise to receive letters from O2 asking for money owed. I have called O2 several times, and they invariably told me to ignore the letters asking me to pay up the money incurred during the dispute - they said they would look into it. For about two or three months, I did not receive any letters - until the claim letter by email and post, saying I owed O2(UK) LTD, – from Lowell Portfolio I LTD – Basically, all the call handlers and managers I spoke to on the phone lied to me.
LOWELL PORTFOLIO I LTD already put a default note on my credit report, which isn’t honest -SAD
Now, the issue has been escalated to new solicitors, OVERDALES SOLICITORS, who are claiming that I owe a staggering with. This continuous harassment and lack of resolution only further exacerbates the already dire situation.
They have the worst customer service in the UK! This is a first-class set of scammers in their telephone customer service. They always pretend as if they can't speak English properly, misleading the customers.
Lowell is a terrible organization. They said they were going to mediate about an unfair and wrong O2 credit strike against me. But instead of doing that, they only listened to O2 and did absolutely nothing—no telephone record listening check/to.

I wouldn’t even give 1 star if I could.

Sending me letters for debt, but when you email to try and resolve it no one gets back to you. ‘If you do not get back in touch within 14 days we’ll apply for warrant of control’, emailed them straight away and guess what, NO REPLY.

I’m pretty sure at this point they are partly chasing me for debt that I’ve already spent over a year paying £30 a month for, so slightly concerned where that money has gone.

Absolute disgrace of a company

I've a debt that I have a payment plan in place for but even so they contacted bailiffs and added fees to my debt, they convinced me I didn't have a payment plan set up so I set another one up and noticed today 2 payments are going out yet my outstanding balance has grown. I will be taking this further!

10th of June and still haven't had a reply back from this dodgy company

Terrible, they talk to you like your a robot not living in the real world they come chasing for a debt that's nearly 6 years old (unlucky for me) Aisha who is a so called paralegal is very rude and talks to you like you don't know what you are talking about. The debt was sold to them. Unluckily for them I've got more on them than than they have on me. They must be completely desperate to come chasing a debt that's nearly statue barred. A counter will be forthcoming as the evidence is built and plenty more. Expect an invoice from my legal team with a business ccj, durrr.

Well my experience through physical and mental issues I finally contacted this company as I have learned I created a debt it's my job to own up to it. Plan in place and totally understanding staff.. I told my issues but explained I dont want sympathy like an xfactor contestant lol.. but I'm glad I rung and now it's my job to stick to it but have the help even from them to know i can ring if things go wrong.. total thumbs up.

I tried to contact this company overdales by email as I can't talk due to having cancer of the throat. but got no reply im not even shaw if email went through to them. so I don't even know the details of the dept I in with them

UPDATE ON THE EVENING OF 30/05:
Overdales tell me they’ve DM’d me but they haven’t. How’s that helpful? Is this their process for dealing with public complaints- hope they give the perception they’re responding and trying to resolve.

I have spent two weeks trying to contact this company. They have ignored all contact.
I have additional needs that mean I can't use the phone but they're ignoring this.

I have booked an appointment with a solicitor and Citizen's Advice Bureau to try to get this resolved - it seems to be the only way!

Keep ringing but I have no debt has my credit score is over 900 and no outstanding debit have blocked this companies number even there reply to there reviews are the same

Website will not let me change password. So can't make payments

DISGRACEFUL, SCAMMERS, BULLIES WHO ARE NOT FIT FOR PURPOSE!!!

This scumbags have entered an ccj on my name even though they couldn’t prove what the money they were claiming was for, No proof whatsoever just relentless nonsense letters that they don’t even bother to respond to when contacted via email! Why have contact by email if you choose to ignore people?? You have to write to people relentlessly but can’t be bothered to reply to emails? When you are proven to be wrong you run to enter a ccj, I don’t care how many ccj you run to you will not get a penny off of me scammer, you should be ashamed of yourselves and quite frankly embarrassing that such a company is claiming to be practicing law in the UK, super unethical, unprofessional people, this type of scambags is what you would expect from a 3rd world country, disgusting shameful people who are ruining peoples lives and think sending generic replies on here is going to help them, everyone’s story can’t be the same and you have crappy reviews for a reason!!! SHAME ON YOU

THIS SCUMBAG HAD THE AUDACITY TO CALL ME WITH HER STUDIP BAILIFF THREAT LIKE THAT IS SUPPOSE TO SCARE ME INTO PAYING THEM UNLAWFUL PAYMENT THEY ARE DEMANDING, SENDING THE F**king ARMY IF YOU WANT PEOPLE HAVE RIGHTS IN THIS COUNTRY AND GREEDY SCAMMERS LIKE YOU WON’T EVER SEE A PENNY FROM ME, IF YOU ARE THAT DESPERATE FOR THE MONEY YOU SHOULD HAVE SHOWN PROOF OF PURCHASE, DELIVERY AND COMPANY PURCHASE FROM, NOT m UNREASONABLE REQUEST!! NOT JUST RUN TO CCJ AND CLAIM MONEY THAT EVEN YOU CAN’T PROVE WHAT ITS FOR!! YOU ARE TERRIBLE SCAMMERS AND YOU DEFINITELY GOT THE WRONG ONE TRY AGAIN GOOFY BIMBO!!!! IT’S 2024 AND YOU THINK SCAMMING PEOPLE WILL GET YOU FAR? YOU HAVE THE REVIEWS U HAVE A REASON. DISGUSTING VILE SCAMMERS!

Shame I can't give a 0. I told this shower that I was sleeping on the streets, and they still went ahead with getting a CCJ, when I asked them to resend all the paperwork after I managed to find somewhere to live, they refused. I'm only just managing to afford my rent, and now they've got the Court to force me to pay £100 per month. They are NOT willing to help towards a solution, they go straight to court if they don't like the offer you make them. I wonder what they'll do if I top myself and they don't get anything from me?

Despite contacting both this shower and Lowell I am still no further forward.I informed that through citizen's advice that as far as the law was concerned the 'debt' they refer to was statute barred and that I had a right to know who the original debt was owed to, they referred me to Lowell, who in turn referred me back to this unfit outfit! I am still none the wiser to whom the original debt is apparently owed to and all they do is keep sending threatening letters, they even rang me when I was sitting in hospital awaiting surgery.I was apologised to and they abruptly hung up, only to send text messages ten minutes later!..I sincerely wish hell and all it's gory glory upon anyone who works for this disgusting unit!

Been paying regular Never missed a payment Never changed the amount and then out the blue I received a letter to say it’s going forwards to the court!! I rang up overdales and they did not help at all.. yet your still taking my regular payment still… your company is messed up and not helpful one bit.. You moan when people Don’t pay and you moan when they do pay.. I’m confused by your procedures! And yes I’m expecting a generic reply on here like everyone else has!! No good saying ring your company when they don’t have a clue what there doing in the first place.. SORT IT OUT AND STOP REPLYING TO EVERYONE ON TRUST PILOT WITH GENERIC REPLYS AND HELP PEOPLE.

Received a letter today 10th May dated 1st May stating I had until 10th May to take action in order to avoid a CCJ. I have received numerous calls and letters from both lowell and this company where I have previously disputed the debt. Called today to resolve this issue only for an attempt to be bulldozed into making a payment today to avoid further action. Attempted to set up a payment plan while I seek independent advice only to be told the amount I was offering is inadequate and to avoid further action I need to pay a higher amount each week. Rather than help they only seem interested in threatening further action, additional fees, costs and ensuring they can milk you for every penny. Made a complaint only to be informed it will take 8 weeks to get a response. Any other ethical legal firm would have allowed the 24 hours I requested to make an initial payment and would have agreed to a payment plan that was within my means. I wasn't even asked if the amount they wanted was even affordable.

Rang this morning to make a payment over the phone. Gave my card details and then told this card would be used to make any future payments due without me even asking for that to happen. Not very ethical...

So like everything has been ok up and till very recently , been paying to you guys for a while now money goes out the bank no problem only recently has there been issues since the initial harassment into this then i read review after review that you guys are corrupted see i was literally paid that same day within id say minutes of eachother you guys texted not after that then few days later followed by a letter you know "the harassment letters" you guys do! its genuinely distressing particularly within the cost of living crisis knowing fine well your mostly dealing with people who hardly get by Id like to add too that I've been paying you guys how long pretty sure its the same amount as when we set this up. I'm disgusted its all most like this isn't about helping people out of debt. Bet you will be like adding money on to the debts of people too its wrong. Yes there's silly people out there but even still you come for those who have not a lot to live off no one offers anything to help anyone in a rut due to due debt i mean my story of how i got into this position is crazy no support no nothing just everyone has to pay up I'm sorry but you guys rob people. This ain't it over dales!

I've contacted them on April 9th after receiving their letter with documentation confirming I am with StepChange however no response. They have now sent it to County Court. FUMING! Why have a contact email if you don't check or respond????

*UPDATE* Now being dealt with by Vikki Hoyle and Denzel Binns - both of whom seem too busy playing the company's Fantasy Football league to deal with people. Funnily enough team name is 'Data Privacy Outlaws' which sums up Overdales and Lowell's approach to using your data without your permission.

LEGAL ACTION HAS BEEN TAKEN - STOP HARASSING PEOPLE!

Same scamming party belonging to Lowell Portfolio - persuing a debt which their own client has confirmed is not in my name,

Watch out - Overdales will take legal action on behalf of Lowell (*same company*) - make a counter claim and they back down and ask you to retract it and pay less.

Utter fraudulent bunch with ZERO ability to resolve on behalf of their clients. Ceased my contract with their client today after £10k and 10 years of being a customer due to their constant harassment and behaviour.