Helen Fensom made the whole process straightforward. Enthusiastic, clearly experienced, and down to earth, she actually listened to what we wanted without going into a pre-prepared sales spiel. She th... Ver mais
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Veja o que dizem as avaliações
Jacob, once again, helped us book another fantastic cruise. He was patient and answered my many emails promptly, keeping me up to date with cabin availability and price options until we narrowed down... Ver mais
My first experience with Panache - Shona was absolutely brilliant- so friendly and efficient and she couldn’t have been more helpful and she got us a great deal on a cruise! She made the whole proce... Ver mais
Contacted Panache & put through to Ben who was 5*, easy to deal & chat with. Sorted a new great price cruise we already booked direct with MSC, but this was a better deal than the one 6 months ago. Lo... Ver mais
Detalhes da empresa
Escrito pela empresa
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Informações de contato
Strawberry Fields, PR7 1PS, Chorley, Reino Unido
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Explora Journeys cruise.
Rita made the decision making process easy due to her knowledge and great customer focus. she asked questions, listened and then provided really relevant for us.
Great service,advice with booking
Had a lovely lady called Nicola helped…
Had a lovely lady called Nicola helped with booking our first river cruise, Nicola worked hard to get us the best deal available. Would recommend her for future cruises.
Nicole was friendly and efficient as…
Nicole was friendly and efficient as usual. She is a credit to Panache.
Karen Aspinall from panache cruises is…
Karen Aspinall from panache cruises is brilliant . She always gets us a great deal on Explora and nothing is too much trouble
Karen was very knowledgable and…
Karen was very knowledgable and responded immediately to our requests. She explained everything in detail and nothing was too much trouble.
Extremely friendly service from Joanne…
Extremely friendly service from Joanne Cottee. very helpful and knowledgeable.
Speed and Efficiency
Although our arrangements were made through the office in Great Bririan we were most grateful for the ease with which the transactions were made and for the assistance in finding the travel arrangements that best suited us.
Swift and friendly response
Jo at panache has been extremely helpful in assisting with our booking and has responded to all our enquiries swiftly.
Just booked our 3rd cruise via Katy at…
Just booked our 3rd cruise via Katy at Panache.
Katy was, as always, polite, friendly, knowledgeable, prompt and responsive and nothing ever seems too much trouble. We feel we are in very safe and competant hands. Katy has a real feel for what we like / our preferences. We have no hesitation in recommending Katy and Panache and hope to use their services many more times in the future.
A seamless booking experience with excellent service
We booked our cruise via Kathryn Waites at Panache Cruises and she was absolutely superb. Very knowledgeable and patient as we decided what we actually wanted to proceed with booking wise. The service provided by Kathryn was top notch and as cruise novices this really helped hugely. We would definitely recommend Panache Cruises based on our experience.
Excellent Communication & Customer Service
Since submitting our enquiry and having JoCottee take over, the communication has been excellent throughout. Jo has been incredibly patient, helpful, and responsive, particularly as we are a group of five and have had plenty of questions along the way. Nothing has been too much trouble, and she has made the whole booking process smooth, straightforward, and stress-free. We really appreciate all the help and support she has provided and wouldn't hesitate to recommend her services. ⭐⭐⭐⭐⭐
My first time using Panache Cruises
My first time using Panache Cruises and Adam was very good, helpful and readily available and new the business.
Ben has dealt with us on another…
Ben has dealt with us on another booking we have just made.He always gets us the best price and is always pleasant to deal with
BEN was very helpful and professional…
BEN was very helpful and professional throughout, he went the extra mile to get us the best deal.
Excellent
Very good, friendly and efficient support from our Cruise Connoisseur, Nicole.
Third booking with Panache- we keep coming back!
This is our third booking with Panache. Catherine has been superb in supporting us. She has provided quick responses to all our questions. She has demonstrated a depth of knowledge of the vessels and destinations, which I have not experienced with other companies. I have found out that Panache provides a far greater quality personalised service. We appreciate the service Catherine and Panache provide and would recommend them,
Just made the most recent of a number…
Just made the most recent of a number of river cruise bookings via Panache and as on previous occasions the service was first class. Not only do they represent good monetary value but the staff are knowledgeable, very quick and proficient but invariably personable, courteous and show a real interest in you as an individual customer.
It is a joy to deal with people like Georgia, Katy and Helen - real people in such a modern impersonal world.
Brilliant service throughout the booking process
Nicole was a very helpful, friendly and knowledgeable cruise concierge to deal with, who was prepared to spend time to ensure that our questions were fully explained.
This is our second voyage booked through Panache Cruises and will probably not be the last.
An excellent company to deal with who as well as being efficient are competitive.
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