Just purchased a mobility scooter. Had no idea about what we needed . From start to finish I felt we were in very capable hands. Thanks in particular to Darren who delivered our purchase and showed... Ver mais
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Veja o que dizem as avaliações
My wife had a accident went to Davies Court Dinnington dealt with Parkgate mobility excellent staff friendly cheerful always there to help gave good advice had products delivered to Davies Court fo... Ver mais
A empresa respondeu
Visited the Batley branch yesterday with my Auntie who has recently suffered a fall and was having difficulty with being steady and safe on her legs. She was reluctant to accept any aids from the loc... Ver mais
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Informações de contato
Effingham Street, S65 1BL, Rotherham, Reino Unido
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4,9
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service and consideration
Excellent service and consideration. Darren was very helpful in ensuring our delivery took place when we could manage it. A very courteous and polite person in all our dealings with him.
3 de julho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Matthew for your 5* review. We are always appreciative of feedback from our customers, and it is good to hear that Darren was coutreous and polite during his visit. We will pass on you kind comments, and are here if you need us in the future.
An excellent service
The staff were very quick and efficient when organising the service appointment I needed, even though my scooter was not a model that Parkgate Mobility stocked. the service engineer. Kev Anderson, arrived on time, got straight on with the service and was extremely thorough. He was very pleasant and explained everything which need to be put right during the service.
1 de julho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Maggs, for your lovely review, with regards to your home visit from our engineer Kevin. Customer service is our main priority , whether in store, over the telephone , or a home visit. So it is so nice to hear that your experience, throughout your scooter service, was pleasant and helpful. We will pass on your feedback to Kevin, Thankyou again for choosing Parkgate.
wheelchair
Sam - Hillsborough, has been very helpful with the loan of a wheelchair for our holidays.
21 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Claire for you lovely review. It is so good to hear, that Sam sorted you out with a loan wheelchair. We hope it came in handy and you had a wonderful holiday. We will pass on your kind comments to Sam @ Hillsboro store.
My mobility scooter was due for a…
My mobility scooter was due for a service I rang park gate mobility and Mick came out what a lovely helpful man he did my scooter and even sorted my phone holder out for me he gave me lots of advice about my scooter nothing was too much trouble for him
3 de julho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou C. Belt for your 5* review. At Parkgate , customer service is our priority, and it is so good to hear that your experience with our engineer Mick, did not disappoint. We will pass on your comments to Mick and thankyou again for choosing Parkgate Mobility.
Great service
Took my mum to the worksop branch and they were so patient with her and so helpful nothings was to much for Ivana she went above and beyond and made my mum feel at ease .Also Rhys who delivered the mobility scooter gave a great demonstration and like Ivana he was so patient
2 de julho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Janet for your lovely review. At Parkgate we pride ourselves in going above and beyond, to make the customer experience, a memorable one. It is so nice to hear that Ivana and Rhys, were empathetic and helpful, in making sure mum felt at ease , through the whole process of purchasing a new scooter. We hope she will be happy and if you need us, we are always here.
Praise for Castleford
We visited your shop in Castleford and was served my Keith. He was very helpful as I wanted a lightweight mobility scooter, which I could manage to lift and put in the car boot. He showed my how to lift the scooter and get it into the car boot.
2 de julho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Mrs Wingfield, for your lovely review. We are so glad to hear that Keith was helpful with the search for your new scooter. Customer experience is very important to Parkgate, and it is good to know Keith was able to make your search easier. We will pass on your kind feedback
The engineer arrived on time and was…
The engineer arrived on time and was very knowledgeable. The engineer was Mick
1 de julho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Kathleen for taking time to leave a review with regards to our engineer Mick. Customer experience is important to all our staff at Parkgate, so it is good to hear that Mick did not disappoint.
Closed!
Was hoping to call in to look at some scooters for my wife but your shop had closed its was about 4.40 yesterday. We have lost one moblity shop near Morisons I would have thought it good business sense to keep customers happy as you are our only shop for disabled in Loughboro and this has not been the first time I hope your office will make your shop available at all proper times
30 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Pete, for contacting us with regards to your concern regarding our Loughborough shop. Firstly can we apologise for any inconvenience it may have caused you on this day. Unfortunately sometimes, emergency health appointments, without notice, do mean that staff have to leave earlier than 5pm, but do actually let our service centre aware of an early closure, which seems to have happened. Customer care is very important to Parkgate, and again we are sorry for any inconvenience caused, and we will try to make sure that we provide a service within the hours stated. Thankyou for bringing this to our attention.
Great service
Keith and Helen were both very helpful and knowledgeable about the scooter we purchased. Delivery was prompt and help was given for the insurance.
20 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou customer for your 5* review. It is so nice to hear that Keith and Helen, worked together to find the right scooter for you. We will pass on your lovely feedback to them both. Thankyou for choosing Parkgate Mobility
Salesman Adrian went above and beyond…
Salesman Adrian went above and beyond to get us what we were looking for
29 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Donald for your lovely review. We will pass on your feedback to Adrian, its so good to hear he went above and beyond to help you find what you were looking for
The engineer was patient courteous &…
The engineer was patient courteous & very friendly couldn’t ask for more from an engineer
30 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Carole for your 5* review. It is so good to hear that Mick our engineer was respectful as well as doing what he needed to do. We will pass on your lovely comments to him.
Keith was friendly and very helpful in…
Keith was friendly and very helpful in helping us make choices. Went away with everything needed
29 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Diane for your lovely review. We are so pleased to hear Keith was able to help you in making your choices, in a friendly and helpful manner. We will pass on your kind words, and Thankyou for choosing to shop with Parkgate.
Upsetting careless comment/opinion
Fault finding and customer care was brilliant and repaired within 30 mins. When it came to doing the invoice I was asked what my main disability was. When I said Fibromyalgia the Parkgate Mobility man said oh I have that ,but it not really a disability is it. I was a little shocked but just said I think you will find it is.
He should feel very lucky if he is able bodied and can bend up and down without issues. Many people like myself use Mobility aplliances because mobility is so painful. I am fed up with being made to feel judged and low by peoples careless comments and opinions. The lads who attended were Kev A/ Tom W. One was the trainee but it was the main lad who made the comment. If it wasn't for this comment/his opinion it would have probably been a 5 star
18 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Carla for reaching out to us with regards to your experience. After speaking to Kevin , who also suffers with Fibromyalgia, he was so upset to learn that his comments offended you. He responded that under no circumstances were any of his comments malice or intended at you, but were his experience of many years of listening to people saying that this is not really a disability, when he actually knows personally it is. He knows of pain and discomfort and is glad that people recognise this. Would you please accept his apologies and hopefully can look past any misunderstandings, especially, when Kevin always tries to give the best customer service to all his customers.
Fantastic service kind lovely Ladies .
Fantastic service kind lovely Ladies .
I would thoroughly recommend to anyone.
Thank you Linda Haigh
19 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Linda for your 5* review. Customer service is extremely important to Parkgate, and it is so lovely to hear that the service you received, was Fantastic. We will pass on your kind words, and Thankyou again for choosing Our Company.
Going to the Retford branch
Going to the Retford branch, we were helped by Ian who was so helpful and understanding of the needs we needed with choosing a lightweight mobility scooter. The purchase was made with no problems and was assured if we needed help in the future, they were a phone call away. Once again thank you.
Donna and Alex
26 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Donna and Alex for your lovely review. At Parkgate , customer experience is very important. We are happy to hear that Ian, was helpful and understanding in your search for your new scooter. We will pass on your kind words to Ian, and as he reassured you, we are here if you need us in the future. Thankyou again for choosing Parkgate.
☆☆☆☆☆ experience
Popped in to have a chat with Adrian (Wakefield shop)about a new scooter today, the welcome we got is second to none. We always feel relaxed/ welcome and know we will get excellent customer service, with knowledgeable, NON pressured information on each product.Stepped away to give us privacy to chat over such a large purchase without feeling awkward. But of course we purchased what we had gone to look at and that is down to how he treats you while you are in the store.
Very professional when taking any personal details (weight/disabilities etc) which shows he is aware how difficult these things can sometimes be.
Thank You yet again for your ☆☆☆☆☆ attitude to your profession.
26 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Sharon, for your lovely review, with regards to Adrian at our Wakefield store. It is so pleasing to hear that your experience left you feeling not just relaxed, but also not pressured into making any kind of decision. We hope your new purchase makes life easier, and thankyou again for shopping with Parkgate. We will pass on your kind words to Adrian.
Friendly staff
Friendly staff, very helpful . Wayne arrived when he said and was very efficient
customer services of high standard
26 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou for your review , with regards to our engineer Wayne. Customer service is very important to our company, and we are pleased to hear Wayne delivered this to a high standard. We will pass on your kind words, and Thankyou again for choosing Parkgate.
Very helpful service and assessment of…
Very helpful service and assessment of scooter to be purchased , by Mick. Not the first time he's undertaken work for me. Always pleasant, cheerful, and competent.
26 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Richard for your lovely review. At Parkgate, customer experience is very important to us. We will pass on your kind words to Mick our engineer, and are so happy the service he provided was well received and in a pleasant manner. Thankyou for choosing Parkgate again.
Keith at the castleford store was very…
Keith at the castleford store was very good and could advise me on a pressure cussion i bought
24 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Sharon for your lovely review. We are so pleased that Keith was able to find you the right cushion, to help with pressure relief. At Parkgate, customer experience is important to us. We will pass on your feedback to Keith, and are here for all your mobility aids in the future. Thankyou again for choosing Parkgate
Fred was excellent
Fred was excellent.
Very professional.
Arrived on time.
Rectified the problems
9 de junho de 2026
Avaliação não solicitada
Resposta da Parkgate Mobility
Thankyou Jane for your lovely review. Customer experience is very important to all of us at Parkgate Mobility. We are pleased to hear that our engineer Fred, was able to rectify the problem, in a professional manner. We will pass on your kind feedback to Fred, and Thankyou again for choosing Parkgate
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