Order #17073 Order placed on 6th September with delivery due within 3-5 working days and still not dispatched with no updates given at all. Have emailed multiple times for updates including a request... Ver mais
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Veja o que dizem as avaliações
My order has been marked as delivered and left in a ‘secure location’ which was my front door. When I got Home my parcel was gone, I have checked with all my neighbours, everyone within my household... Ver mais
A empresa respondeu
My order was placed on the 5th September having paid nearly £50! I ordered in advance to allow time to receive the order and try on for sizing. The estimated delivery was 3-5 working days. I sent an e... Ver mais
So you can reply to your reviews but can’t answer any of the many attempts I have made to contact you regarding my order that I placed a week ago that should’ve been here on 2 day delivery? Crazy. I h... Ver mais
Detalhes da empresa
Escrito pela empresa
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Informações de contato
Unit 4, Tallow Way, M44 6RJ, Manchester, Reino Unido
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,5
Muito Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Order #15237
Order #15237
Ordered a witch costume for my daughter. It did arrive but was clear it was far too small. I'm not sure how they do their sizings but they seem to be on the small size.
Anyways, followed their returns procedure by emailing them and sending back using inpost. This was on the 20th August. And I am still waiting for a refund.
I've followed up today but I have a terrible feeling from all the bad reviews that my money has disappeared into the ether which isn't good enough.
I would like my money back please. I know you've had the item back because I tracked it back to your warehouse.
16 de setembro de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Louise.
We are very sorry for the frustration caused by the delay with your refund, and we completely understand your concern.
At present, we have not been able to locate the returned item as received back into our warehouse. Although your tracking may show that the parcel has reached the warehouse, we need to be able to locate and process the physical return before we can issue the refund. We have therefore requested proof of postage from you so that we can investigate this further and work towards resolving this as quickly as possible.
We can also confirm that all of your emails to us have been responded to within 48 hours. We apologise that your return has taken longer than expected to resolve and appreciate your patience while we look into this.
Kind regards,
Party Delights
Order #16699
Order #16699
Ordered 2nd of September, emailed after a week to ask where it was and had not response so had to dm on instagram, finally got a response basically saying they don’t know when my order will be sent. Had I known I was not going to receive my goods in the time stated I would not have ordered from here
2 de setembro de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Roisin.
We are truly sorry for the delay with your order and the frustration caused by the lack of a clear update. We completely understand your disappointment, and this is not good enough, particularly when your order was placed with an expected delivery timeframe.
Our warehouse team are currently working overtime and doing everything they can to get outstanding orders processed and shipped as quickly as possible. We sincerely apologise that we have not been able to meet the expected timeframe on your order.
We can also confirm that any shipping fees paid have been refunded to you.
We are very sorry again for the inconvenience and disappointment caused, and we appreciate your patience while our warehouse team work through the current delays.
Many thanks
Party Delights
My order was placed on the 6th with no…
My order was placed on the 6th with no indication of delays. For some reason it chose inpost lockers as I sped through checkout but I accepted the hit. It is now the 15th, my order was split in half, one half has apparently been on its way to the locker for a while, who knows when the rest is coming. The party is in 3 days. Naturally I emailed, contacted via website, no response. Do not use.
6 de setembro de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Kayley.
We are very sorry for the frustration and disappointment caused by the delay with the remainder of your order, particularly with your party approaching.
At checkout, we offer three shipping options, including delivery to InPost lockers. The delivery option selected at checkout was an InPost locker, which is why this part of your order was sent there. Customers also have 10 minutes after placing their order to make changes to their delivery details, as explained in the order confirmation email.
We can confirm that the first part of your order was shipped and was collected from the locker by you within two days of dispatch.
Unfortunately, the remainder of your order has been delayed due to issues within our warehouse, and we sincerely apologise for this. We understand how disappointing this is when you have ordered in advance for an upcoming event.
We can also confirm that you have received a response from our Customer Service team regarding your order. We are very sorry for the inconvenience and frustration caused by the delay.
Kind regards,
Party Delights
Order not dispatched after 9 days
I placed an order on the 4th of September and I still haven’t even had a dispatch email yet. I emailed you about this three days ago and tried contacting you again and haven’t heard anything. To not have even shipped a parcel after 9 days is very bad service. I don’t even know if I will receive my parcel even though they have taken my money, as no one replies to their customer service email address.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Party Delights
HI Harri.
We’re sorry for the delay in getting your order dispatched and for the frustration this has caused.
We have recently been experiencing a particularly busy period within our warehouse, and our website does advise customers to allow up to 7 days for orders to arrive during this time. That said, we completely understand that waiting longer than expected is frustrating.
I’ve checked your order and can see that your email has now been responded to with your tracking information, so you can follow the progress of your delivery. We apologise for the delay and appreciate your patience.
Kind regards,
Party Delights
No delivery and no response
Order placed as express delivery last week. Have sent messages asking where it is but no response. No order delivered and missed event date. I doubt I’ll here back or receive a refund and I will be taking further action!
11 de setembro de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Oliv.
We are extremely sorry to hear about your experience and completely understand how frustrating and disappointing this must be, particularly as the order was needed for a specific event.
Unfortunately, there is no order information included in the review, so we’re unable to locate the order and investigate what has happened. We have therefore contacted you via Trustpilot to request your order details so that we can look into this for you as a matter of urgency.
We’re also very sorry to hear that you feel your messages have gone unanswered. Our Customer Service team aims to respond to all emails within 48 hours, and we would like the opportunity to check your correspondence and understand what has happened here.
We sincerely apologise for the inconvenience and disappointment caused and hope to be able to resolve this for you as soon as we receive your order information.
Kind regards,
Party Delights
Not arrived
Order number 16813
Paid for express delivery and still not arrived. Have emailed company and no reply.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Jane.
We are extremely sorry for the delay with your order and completely understand how frustrating this must be, particularly as you paid for express delivery and were expecting your order sooner.
We have been experiencing significant delays due to the warehouse being exceptionally busy, and we sincerely apologise that your order has been affected by this. We appreciate that this is not the service you expected, especially when you have paid extra for express delivery.
I have personally checked order 16813 and have now replied to your email directly with further information regarding your order and its current status.
We are very sorry for the inconvenience and disappointment caused, and we genuinely appreciate your patience while we work to get this resolved.
Many thanks
Party Delights
Took money but didnt ship goods - scam!
Ordered some items on 20th Aug with the delivery quoted 3-5 days. 10th Sept and multiple attempts at contacting them with no response. Ive managed to get a refund via my bank thankfully and will never order from them again. Avoid!
10 de setembro de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Lynsey.
We’re very sorry to hear about your experience and apologise for the frustration caused by the delay and difficulty contacting us.
Unfortunately, there are no order details included with this review, so we’re currently unable to identify the order or investigate what has happened. We have contacted you via Trustpilot to request some further information so that we can look into this for you.
We’re sorry again for the inconvenience and hope to be able to resolve this once we have the necessary details.
Kind Regards,
Party Delights
Still waiting for my £40 order
Still waiting for my £40 order, I’ve not heard back from customer services and I need the items tomorrow. Another unsatisfied customer, wish I had seen the reviews beforehand too…it looked like a legitimate company…it feels like a scam!
***update 11/09 - I don’t understand why you have responded to trustpilot review, but not my email sent directly to you? Are the trustpilot review responses generated by ai?
10 de setembro de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi.
Thank you for your recent review.
We’re sorry to hear that your order has not arrived when expected, particularly as you needed the items by a specific date. We completely understand how frustrating this must be, especially when you have been trying to contact our customer service team.
We’d really like the opportunity to look into this and find out what has happened with your order. Unfortunately, there are no order details included with the review, so we’re unable to identify it from the information provided. We have contacted you via Trustpilot to request your order details so we can investigate this further.
We apologise for the inconvenience and frustration caused and hope to resolve this for you as quickly as possible once we have the relevant information.
Kind regards,
Party Delights
I ordered 2 items 4 weeks ago
I ordered 2 items 4 weeks ago. I waited 3 weeks for 1 item to arrive but the other item doesn’t appear to be dispatched yet. I have had no communication from the company and my emails are going unanswered. Their customer service is horrendous. I really would not advise anyone to order from them
9 de setembro de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Morag.
We’re very sorry for the delay with your order and completely understand your frustration, particularly after waiting several weeks for your items to arrive.
Your order was unfortunately affected by delays within our warehouse, and we sincerely apologise for the inconvenience this caused. We have checked our records and can see that a response was sent to your email with tracking information. However, as it appears you may not have received this, we have emailed you again today with the details to ensure you have the information you need.
We’re sorry that your experience has left you feeling disappointed. We have been working hard to resolve the warehouse delays and get orders moving as quickly as possible, and we appreciate your patience and understanding.
Kind regards,
Party Delights
No Items Received
Placed an order on 29th August (#16264) with it stating that delivery would be 3/4 working days. I am yet to receive anything. Some of the items haven’t even left the warehouse yet but I haven’t received any email explaining about stock… my daughter’s party is this Friday and I am currently missing a large amount of items for it.
An unreliable company willing to spoil children’s birthdays. Shameful!
I’ve messaged on Facebook, Instagram and emailed too but yet to hear any response.
They’re still posting on their social media to attract more buyers but can’t respond or post items to the ones they already have.
Poor
8 de setembro de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Nadine.
We’re sorry to hear that you’ve been disappointed with your experience, particularly with your daughter’s party coming up this Friday. We completely understand how important it is to have your order in time for the occasion.
We have looked into order #16264 and can confirm that your full order has now been dispatched, with tracking details provided to you in our response to your email of 4th September. Your email was responded to within 48 hours, and the tracking is currently showing that your parcel should be with you within the next day or so.
We do apologise for the few-day delay in getting your order dispatched. We have experienced some delays within our warehouse recently, which has unfortunately impacted dispatch times. We do currently state on our website that customers should allow up to 7 days to receive their order while we work through these delays.
We appreciate that this is frustrating, especially when you have a specific date you need the items for, and we’re sorry for the inconvenience caused. We hope your parcel arrives very soon and that your daughter has a lovely birthday party.
Kind regards,
Party Delights
If you have not ordered already
If you have not ordered already, do yourself a favour and don’t!
If you have ordered, have an issue and need a refund, send one email and wait 14/15 days. Then, rather than continuing to stress yourself out, contact your card company directly to dispute the transaction. They can retrieve your money for you and deal with the company on your behalf.
My experience has been that this company will not respond, despite what their responses to reviews may suggest, leaving customers stressed and out of pocket.
I normally check Trustpilot before buying online, but unfortunately I didn’t because I was in a rush. My product arrived damaged and the quality was poor. I emailed the company 20 minutes after receiving it, with photographic evidence. I then called, but there was no response, the phone just rings continuously.
I then checked here and saw so many other customers reporting the same issue. The company appears to be responding to these reviews saying that they have contacted the customer and that the customer has not received the response. The strange thing is that all your email order confirmations and company marketing emails come through with no problem!
I sent another email and tried calling once more for good measure, and still received nothing. After 14 days, I contacted my bank, provided evidence of everything and, within 7 days, I had my money back.
Personally, I would rather support businesses and see them succeed. However, based on my experience, I would strongly recommend avoiding this company.
Thankfully, I have my money back and didn't get too stressed over it. However, others need to know what steps they can take if they find themselves in the same situation, so they can avoid the stress and hopefully avoid being left out of pocket.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Emma.
We are genuinely very sorry to read about your experience, and we can completely understand how frustrating and disappointing this must have been, particularly when you had received a damaged item and were trying to get this resolved.
We are especially sorry that you feel you were left without a response and that you were put in the position of having to contact your bank to recover your money. This is absolutely not the experience we want for any of our customers, and we sincerely apologise for the stress and inconvenience caused.
We do have a dedicated customer service team who respond to all customer emails within 48 hours, five days a week, and we are very sorry if this was not your experience on this occasion. We take concerns such as this extremely seriously and would genuinely like the opportunity to look into what happened.
Unfortunately, there is no order number or other order information included in your review, so we are unable to identify the order or investigate this specific case from the information provided. We have therefore requested your order details through Trustpilot so that we can locate your order and look into this properly.
Again, we are truly sorry for the experience you have had. We appreciate that you would rather support businesses and see them succeed, and we are very disappointed that on this occasion we have left you feeling that we did not meet the standard of service you should expect from us.
Kind regards,
Party Delights
Respond to reviews but not customer emails? Still awaiting order.
Ordered last weekend expecting delivery this week for a party - as the website says arrival within 2-3 days; I am now just seeing all the trust pilot reviews and realising I have made a mistake!
Have emailed x2 with no response. Order number #16277. Writing this review as they seem to actually respond to reviews (unlike emails) and hoping I can get this order in time for 13/09 which is the party date?
29 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
HI Sarah.
We are so incredibly sorry for the worry and frustration this has caused, especially as you ordered specifically for a party and understandably expected your order to arrive this week. We completely appreciate how concerning it must be to see the recent reviews and then feel that you have not had a response from us.
Our delivery information page does clearly state that, due to the recent delays we have experienced within our warehouse, orders can currently take up to 7 days to be delivered. We completely understand that you were hoping for your order sooner, particularly with your party taking place on 13/09.
There is a possibility that the reply to your email may have gone into your spam or junk folder, although we completely understand that this doesn't help if you haven't been able to see it.
I have now asked our manager to send you a new email directly so that we can make sure you receive it and, most importantly, get this resolved for you as quickly as possible. We will also make sure your party date of 13/09 is noted when looking into this.
Again, we are genuinely so sorry for the stress and uncertainty this has caused you. We completely understand why you have contacted us through Trustpilot, and we really hope we can put this right for you and get your order situation resolved as quickly as possible.
Kind regards,
Party Delights
Failure to refund
*** as complained about below, this company did enter into liquidation on 09/07/2026, company number 14693739. Their own terms and conditions contained on their website confirm this as their company number and that they are a trading style of Ginger Ray Limited I.e said company in liquidation. I didn’t order until 14th July, so they continue to take orders while in liquidation. Their response that they were acquired by amscan international in 2024 below may be true but this ceased being their registered office address in September 2025. Do not order from here. I wish I had checked reviews beforehand. Also, the VAT number displayed on their emails is invalid ***
Received my return on 31/07/2026 but haven’t processed my refund. Ignoring all emails sent regarding this including a complaint. The items were returned unused, in original packaging and within the return period.
31 de julho de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Gemma.
We are genuinely very sorry for the frustration and disappointment caused, and we completely understand why you are unhappy with the experience you have had.
First and foremost, we sincerely apologise for the delay in processing your refund and for the difficulty you have experienced in trying to contact us. We can appreciate how concerning and frustrating it must have been to return your items on 31/07/2026 and then feel that your emails were being ignored.
We would like to reassure you that we have not intentionally ignored your correspondence. We can see that responses were sent to you on 16/07, 13/08, 20/08, 24/08 and 31/08. Unfortunately, it appears from the correspondence we have received that our replies have not been reaching you. We are extremely sorry that this has resulted in you understandably believing that we were not responding. If possible, please could you check your spam/junk folder, as our replies may have been filtered there. Alternatively, if you have another email address you are able to provide, we would be very happy to contact you there to ensure that our correspondence reaches you.
We also sincerely apologise for the confusion caused by the company, VAT and website information you have highlighted. There have been changes to the companies and administration behind the business, and unfortunately some of the information displayed on our website and within our emails was not updated as promptly as it should have been. We fully accept that this should have been addressed sooner, and we are sorry for the confusion and concern this has caused.
We have now updated the relevant website information and our email communications to clearly state that we are a trading company of Amscan International Limited, including the correct company and VAT details. We appreciate you bringing this to our attention and apologise that this was missed previously.
Most importantly, we are very sorry that your overall experience has fallen so far short of the standard we aim to provide. We completely understand your frustration, particularly given that you returned the items unused, in their original packaging and within the permitted return period.
Please accept our sincerest apologies for the inconvenience, confusion and frustration caused. We would very much like the opportunity to put this right and ensure that your refund and any outstanding communication are dealt with as quickly as possible.
Kind regards,
Party Delights
Very disappointing experience with Party Delights.
I placed an order on 16 August and paid an additional £6.95 for Express Delivery, which was supposed to arrive within 2 working days. The order did not arrive until 26 August – 10 days after I placed it.
I emailed Party Delights several times while I was waiting for the order, including to explain that because of the delay I no longer needed the items. None of my emails received a response.
By the time the parcel finally arrived, it was too late for what I needed it for. I have now had to arrange an InPost return myself and am seeking a full refund, including the Express Delivery charge.
What has disappointed me most isn't just the late delivery, but the complete lack of customer service. If a company offers and charges extra for Express Delivery, customers should reasonably expect that service to be provided — and if something goes wrong, emails should at least be answered.
Based on my experience, I unfortunately wouldn't order from Party Delights again
16 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Helena.
Thank you for your review.
We are so incredibly sorry to hear about your experience, and we completely understand your disappointment. Please accept our sincerest apologies for the delay with your order and, in particular, for the frustration and inconvenience this caused when you needed the items for a specific occasion.
We can see that part of your order was dispatched within 24 hours, however, unfortunately, the remaining part was delayed due to unforeseen issues within our warehouse. We appreciate that this does not meet the Express Delivery service you paid for, and we are genuinely sorry that your order did not arrive within the promised timeframe.
We are also extremely sorry to hear that you felt your emails were not answered. We have checked our emailing system and can see that a response was sent, although we appreciate that this clearly hasn't reached you. It may be worth checking your spam/junk folder, but regardless, we don't want to leave this unresolved. We have asked our Customer Service Manager to contact you again directly with a fresh email, just in case the original response failed to reach you for any reason.
We completely appreciate how disappointing it must have been to receive your order after it was no longer needed, particularly after paying for Express Delivery and trying to contact us for assistance. This is certainly not the level of service we aim to provide, and we are genuinely sorry that we let you down.
We will also ensure that your concerns regarding the delivery charge and return are properly addressed by our customer service team.
Thank you for taking the time to share your experience with us. We are truly sorry that this has left you feeling that you would not order from Party Delights again, and we hope that by contacting you directly we can at least have the opportunity to put things right.
Kind regards,
Party Delights
In liquidation
If anyone is thinking of ordering- please don't. The company behind this website-Ginger Ray Ltd went into voluntary liquidation on 7 July 2026 but the website is still taking orders and taking money. I placed an order two weeks ago. Received some items and no response when I ask about the rest.
In response to your reply:
Party Delights website states that it is a trading name of Ginger Ray Limted.
Companies house website states that Ginger Ray Limited 14693739 was put into volutary liquidation on 7 July 2026.
Which of these facts are you disputing?
My order number is #15434.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Diane.
We’re sorry to hear that you’ve experienced an issue with your order and understand your frustration at not receiving all of the items you ordered.
We would, however, like to clarify that this review has been left for Party Delights, rather than Ginger Ray. The company behind Party Delights did enter administration in 2024, but the business was subsequently acquired by another company and continues to trade as normal.
We’re therefore concerned that the information in this review may have caused some confusion between the businesses.
With regard to your order, we would be more than happy to look into the outstanding items and provide an update. Unfortunately, there are no order details included in the review, so we have requested these via Trustpilot. Once we receive the relevant information, we can investigate what has happened and assist you further.
We’re sorry again for the inconvenience caused and hope we can resolve the outstanding part of your order for you.
Kind regards,
Party Delights
Poor
***EDIT***
I HAVE NOT HAD ANY REPLIES WHATSOEVER TO EMAILS AND SO PERHAPS PARTY DELIGHTS MIGHT LIKE TO CALL ME IF THERE IS AN ISSUE WITH EMAILS GETTING TO ME. IT'S STRANGE HOW THERE HAS BEEN NO ISSUES WITH AUTOMATIC EMAILS REACHING ME!
KI have used PD previously and had a positive experience. I placed an order 2 weeks ago and heard nothing in terms of delivery. I chased PD a number of times, in particular after the 7 working days and all emails were ignored. The following day I got a notification that the courier had the parcel. It was eventually delivered to the wrong address and 2 items are broken/smashed. The packaging was poor and so not surprising that the two more fragile items have been damaged. Have emailed again to complain.
It is such a shame as this could be a great company, but the customer service and delivery is abysmal.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi.
Thank you for your review.
We are truly very sorry to hear about your experience and, in particular, that your recent order arrived at the wrong address with two items damaged. We completely understand how disappointing and frustrating this must have been, especially after you had previously had such a positive experience with us.
We are particularly sorry that the items arrived damaged, and we absolutely appreciate your comments regarding the packaging. This is certainly not the experience we want any of our customers to have.
We have looked carefully at the email threads relating to your order and can see that our Customer Service team has responded to your emails within 48 hours, including those you have subsequently replied to. We are sorry if this has nevertheless left you feeling that your concerns were being ignored, as we appreciate how frustrating it is when you are waiting for a resolution.
We can also see that your case is currently being actively dealt with by our Customer Service team, and we sincerely hope we can get this resolved for you as quickly and satisfactorily as possible.
We are genuinely sorry that this order has fallen so far short of the experience you have previously had with us. Your feedback is extremely important, and we will ensure your comments regarding the delivery and packaging are taken seriously and passed on to the relevant teams.
Thank you for bringing this to our attention
Kind regards,
Party Delights
Items not dispatched for over a week
I ordered items because the website was clear that lead times are 1-2 days. I kept checking but the items hadn't been dispatched for 3 days when I reached out and they had one excuse after another. They stopped responding when I wanted to cancel. Items were delivered to locker 2 weeks later. I have not collected them because I just want my money back but now I have to wait for inpost to send them back and only then I can reach out to them again about a refund. I wont get the money back for postage and dont even know what stated the items are in because im not picking them up.
Absolute waste of time and money. I only wish I had checked trustpilot before ordering
13 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Sanita.
Thank you for your review.
We’re sorry to hear about your experience with this order and understand how frustrating it must have been, particularly given the delivery timescale advertised on our website.
We have looked into this and can see that you contacted our team on the 27th. We’re pleased to confirm that the team will be responding to you today to confirm that a full refund has been processed.
We’re sorry that the delivery took considerably longer than expected and for the inconvenience this has caused. We appreciate that this has been a frustrating experience and is not the level of service we aim to provide.
Thank you for taking the time to leave your feedback.
Take care,
Party Delights
order not sent - terrible customer service
Placed an order on August 8th. No shipping notice. Got in touch via email August 16th. They asked me for my delivery address on August 19th… which they had from the order. August 20th they claimed the order was lost in the post and asked if I wanted it resent or refunded. Asked for it to be resent since they said it would arrive in three working days once dispatched. August 21st they say they have arranged for a replacement to be sent and it would be shipped within 48 hours; the same day I asked them for a tracking number. August 24th they responded saying they couldn’t provide tracking for replacement orders and that my order should be shipped in the next 48 hours; I responded the same day asking for this to be expedited. It is August 25th and I have heard nothing and received nothing. Avoid. Order 14759.
Update Aug 28:
Responding to the reply: They sent me a tracking number on the 26th for a replacement. Today is the 28th and the tracking still says only the shipping label has been created and nothing has been received by the logistics company.
Update Sept 4:
On Aug 31 the tracking still said the item hadn’t been shipped, so I emailed asking for a refund. Today is Sept 4 and I still don’t have a reply from the company and the tracking says the item still hasn’t been shipped.
8 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Natalie.
We are very sorry for the experience you have had with this order and completely understand your frustration. We appreciate that the delays and the communication around your order have been incredibly disappointing.
Having reviewed the email correspondence, we can confirm that the original parcel was unfortunately lost in the post. When you requested a replacement, this was arranged; however, there was then an unexpected delay due to warehouse delays, which meant it was not dispatched within the timeframe originally advised.
We sincerely apologise for this further delay. We appreciate that, having already experienced an issue with the original delivery, you were understandably expecting the replacement to be dealt with much more quickly.
Following your request for this to be expedited, we have upgraded the replacement to next-day delivery, and it is now on its way to you, as mentioned in our emails. We hope this reaches you very shortly.
We are genuinely sorry that what should have been a straightforward order has involved so much inconvenience and waiting. This is certainly not the experience we want for our customers, and we appreciate your patience while we have worked to get the replacement to you.
Kind regards,
Party Delights
What an appalling company to deal with
What an appalling company to deal with. Place an order - no delivery information- nothing. Asked for a delivery date - warehouse is either moving or behind. This company entered Administration in 2024 so why are they allowed to take orders they either cannot or will not fulfil.
UPDATE - order no 14925 not received 3 wks later
Order no 15552 ( 48 hr delivery paid for a week ago ) not received
.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Carolyn.
We’re sorry to hear that you’ve been disappointed with your experience, and we would very much like the opportunity to look into what has happened with your order.
Unfortunately, there is no order information included in this review, so we’re unable to investigate the specific issues you’ve experienced at this stage. We have therefore requested your order details via Trustpilot so that we can locate the order and review the circumstances fully.
For clarity, the company did enter administration in 2024. However, the business was subsequently acquired by another company and continues to trade as normal. We appreciate that the administration may understandably cause concern, but it does not mean that we are unable to take or fulfil orders.
We’re sorry that you have experienced a lack of clear delivery information and appreciate how frustrating it is to be left waiting for an update. We hope to receive your order details so that we can investigate this properly and provide you with a clear response.
Kind regards,
Party Delights
This company does not issue refunds
This company does not issue refunds.
Be very careful !
I ordered a Hungry Caterpillar costume for my grandson. It arrived reasonably quickly but was too small. I returned it, all according to instructions, but in spite of waiting the 10 days, and many emails chasing the refund, I've heard nothing.
No communication whatsoever. And no refund as promised on their website.
What makes it more annoying is that I went ahead and bought the next size up costume fot my grandson as he wanted it so much .
22 de julho de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Viv.
We’re very sorry for the frustration and inconvenience this situation has caused, and we completely understand how disappointing it must be to have been waiting for your refund, particularly after purchasing the next size up for your grandson.
We would like to reassure you that we absolutely do issue refunds. In this instance, the reason your refund has not yet been processed is because we have not received the returned parcel at our warehouse.
As mentioned in our numerous emails to you, we have requested your proof of postage so that we can investigate the return with the courier and, importantly, process your refund. As soon as you provide us with the proof of postage, our team can proceed with this for you.
We’re sorry that this has taken longer than expected and appreciate how frustrating it is to have to chase for an update. We certainly do not want you to feel that your emails have been ignored or that we are unwilling to issue your refund.
We hope we can get this resolved for you as quickly as possible once we receive the requested proof of postage.
Kind regards,
Party Delights
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