Order #17073 Order placed on 6th September with delivery due within 3-5 working days and still not dispatched with no updates given at all. Have emailed multiple times for updates including a request... Ver mais
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Veja o que dizem as avaliações
So you can reply to your reviews but can’t answer any of the many attempts I have made to contact you regarding my order that I placed a week ago that should’ve been here on 2 day delivery? Crazy. I h... Ver mais
This company is a complete scam. I’m surprised that they are still allowed to operate legally. Took my money but didn’t deliver anything. I’ve been trying to contact for weeks to get a refund but abso... Ver mais
My order was placed on the 5th September having paid nearly £50! I ordered in advance to allow time to receive the order and try on for sizing. The estimated delivery was 3-5 working days. I sent an e... Ver mais
Detalhes da empresa
Escrito pela empresa
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Informações de contato
Unit 4, Tallow Way, M44 6RJ, Manchester, Reino Unido
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,5
Muito Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
£7.50 delivery for balloons weighing…
£7.50 delivery for balloons weighing about 400g!!! Youd think at that price it would be next day! And then they cancel half your order and dont send the other half out. Still waiting 7 days on no sign of balloons. the party has been and gone and what im being sent if i ever get it is no good to me now as half the sizes are missing. Avoid this company at all costs
11 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Alison,
Thank you for the review.
We are extremely sorry if there has been any miscommunication given to you regarding the delivery charges.
Upon reviewing your order, you were charged £7.50 for delivery. As your order is being fulfilled from both warehouses, we do make a conscious effort to ensure these delivery charges are shown at checkout.
We have contacted you directly regarding the fulfilled part of your order which hasn't arrived, to ensure this matter is resolved by us as quickly as possible.
We thank you for providing this feedback and apologise for any upset caused.
Kind regards
Party Delights
It all worked out alright!
I was worried to place an order given all the negative reviews, but my £20 order did show up on the exact day I expected it (I paid for the 3-5 business day express delivery and it came on the 5th business day), there was a confirmation email and tracking number shared upon placement of the order (even though I didn't download the Shopify app so couldn't actually track it), then I got emails and a text throughout the day when my shipment was out for delivery. It delivered a few hours later than the text's time window, and the box it came in was a bit crunched up, but everything inside was fine. All cheap but cheerful gear I ordered for a party I'm throwing but pleasantly surprised with the results of my purchase! Four stars because there was no communication in between and I couldn't follow the tracking number without downloading Shopify so I was a little stressed worrying the stuff would show up in time. But four out of five because everything worked out alright.
18 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Lydia.
Thank you so much for taking the time to leave such a detailed review! We’re really pleased to hear that your order arrived on the expected day and that everything inside arrived safely and was perfect for your party. 🎉
We completely understand your concerns about ordering after seeing some of the negative reviews, so we’re especially grateful that you decided to give us a try. It’s fantastic to hear that the order confirmation, tracking updates, delivery emails and text notifications all came through as expected.
We’re sorry that there wasn’t more communication between placing your order and dispatch, and we appreciate your feedback regarding the tracking. We understand how reassuring it is to be able to follow an order, particularly when you have a specific date you need it for.
Thank you again for your honest feedback and for choosing PD. We’re delighted that everything worked out and hope you have a fantastic party! 🎈
Kind regards,
Party Delights
Order did not arrive within the promised timeframe
I placed an order 10 days ago for items required for my sons' birthday party in a few days time, I have received zero updates on my order, I have emailed, completed a form and tried to call Party Delights but have received no response.
8 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Kirsty,
Thank you for the review,
We are sincerely sorry to hear that your order hasn't arrived in time for your son's birthday. This is naturally a very time-sensitive order, and for us to let you and your son down is unacceptable.
I can see that we did reply back to your email within 48 hours, explaining that due to a recent warehouse move, there have been order dispatch delays.
This doesn't excuse the fact that orders should be dispatched on time or at least communicate delays to customers.
We are working behind the scenes to improve our order dispatch time and value any feedback left by our customers.
Kind regards
Party Delights
I placed an order on the 10/08/2026
I placed an order on the 10/08/2026.
I have contact via the website and via email. But as of yet no reply. I understand thing can go wrong but come on party delights pull your socks up. Respond to your customers. Your reviews are shocking. Please update me on my order.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Sue,
Thank you for the review,
Unfortunately, I have been unable to find any emails from yourself by searching your order number and the email address connected to your order.
We of course want to ensure that all emails are being received to us and replied within 48hrs.
I have reached out to you directly and requested screenshots of your contact form for further investigation.
Kindest regards
Party Delights
Avoid!
Oh, how I wish I’d read these reviews before ordering.
I placed my order on 4 August, including gifts for a party that has now sadly come and gone. I emailed the company a week after ordering and have followed up several times since, but I’ve heard absolutely nothing. I’ve checked my spam and junk folders too, so unfortunately, there’s been no response there either.
At this point, I’m beginning to wonder whether I’ll ever receive my order - or my money back. It’s extremely disappointing and frustrating, especially as I was genuinely looking forward to receiving my items.
The lack of communication and customer service has been appalling. I certainly won’t be ordering from this company again.
Avoid!
4 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Naomi,
Thank you for the review,
We’re very sorry to hear that your order has not arrived in time for your party, and we completely understand how disappointing this must have been.
We have recently moved warehouses, which has unfortunately caused some delays while our new operation has been getting up and running. We appreciate how frustrating this is, particularly when orders are placed for specific occasions.
We can see that we have responded to your emails within 48 hours, but we’re sorry that you have not yet received the information you were hoping for. We will be contacting you again directly with a further update regarding your order.
Thank you for your patience, and we sincerely apologise for the inconvenience caused.
Many Thanks
Party Delights
Stay clear of this company!!
Order took too long to arrive meaning I'd missed the event the order was required for even though the website states up to 7 days for standard delivery.
I returned the product as it arrived too late but despite tracking it and knowing the parcel was delivered back to Party Delights no refund was initiated. I've emailed them 3 times since in the last few weeks and had zero response back.
I would stay well clear of this company!! I live in hope that they may get in touch regarding the refund but am not holding my breath which makes them scammers in my eyes!
**** in response to the response below… I checked both my inbox and junk emails daily and can assure you no response was received.
Anyway I’ve seen proof of postage /
Confirmation that the return was received by yourselves on the 27th of July now (even though you supplied the qr code so should have had tracking information yourself???) so hopefully you can resolve this quickly.
27 de julho de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Claire,
We are very sorry to read your review and completely understand your frustration, particularly as the order was needed for a specific event and unfortunately arrived too late.
Your order was placed on a Saturday and was dispatched the following Wednesday. Unfortunately, the parcel then experienced an unexpected delay with the courier and was delivered approximately a week after being received by them. We fully appreciate that this was too late for the event and apologise for the disappointment and inconvenience this caused.
We are also sorry that you have been frustrated with the returns and refund process. Our returns are normally processed within 14 days of being received, and we can see that your email of 6th August was responded to the following day, requesting proof of postage so that we could investigate the return with our returns department.
We appreciate that you were expecting a refund and a quicker resolution.
We have sent you a separate email today to look into this return further, and we look forward to resolving this as soon as possible.
Kind regards
Party Delights
I do not recommend Party Delights
I would not recommend Party Delights.
Extremely disappointed with them. My goods were never delivered and no refund has been received, causing a lot of inconvenience. The party the goods were purchased for has already taken place.
Very poor service and communication; please either delivery the goods in full or refund my money.
17 de julho de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Crewe,
Thank you for the review,
I'm sincerely sorry that your goods haven't arrived in time for the party,
I've requested order information via Trustpilot so that we can get this matter looked into as soon as possible.
Please feel welcome to either respond to the request from Trustpilot or email our customer service team partyteam@partydelights.co.uk with your order number, as we'd be more than happy to assist.
Many Thanks
Party Delights
Awful company
Ordered on the 8th august for my daughters birthday on the 16th. Wish id of checked here first. Never arrived, they didnt even bother shipping the items. I even emailed days ago with no response. I have emailed again to ask to cancel but had no response. I do not recommend using this company. They are a nightmare to get in contact with and it looks like they do this often. Considering this is a party supply shop, they really should just close the company down as party's have deadlines and you do not respect them!!
Party delights - issue my refund and cancel order immediately.
8 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Heather,
Thank you for the review,
We are genuinely sorry to read this and completely understand your frustration, particularly as the order was placed specifically for your daughter’s birthday.
We sincerely apologise that we did not fulfil your order in time for the occasion and appreciate how disappointing this must have been, especially when party supplies are often needed for a specific date.
We have located your email requesting the cancellation, which was sent over the weekend. We are very sorry that you have not yet received a response. We will be responding to you today to confirm that your order has been cancelled and that a full refund has been issued.
We will continue to review our order fulfilment and customer service processes, as customer satisfaction is of the utmost importance to us.
Many thanks
Party Delights
Bad service and communication
Was meant to receive some items yesterday, needed on time before we're due to go on holiday. Nothing received, no replies to emails and no one picking up the phone.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Ashley,
Thankyou for the review,
Thank you for taking the time to leave your feedback. We are genuinely sorry that we let you down on this occasion, particularly as the items were needed for your holiday.
We completely understand how disappointing and frustrating it must have been to place your order on 6th August and not have it dispatched until 14th August. Unfortunately, we did not fulfil your order within the timeframe you needed, and we sincerely apologise for the inconvenience and stress this caused.
We’re also sorry that you felt you were unable to get in touch with us. We responded to your email on the morning of 14th August, but we appreciate that this was not soon enough given the urgency of your order. We no longer operate a telephone customer service line and now handle customer enquiries by email, but we recognise that this may not have been clear or helpful in the circumstances.
We are continually reviewing our processes to make sure orders are fulfilled promptly and that customers receive clear and timely communication, particularly when an order is time-sensitive.
We’re very sorry that we didn’t provide the level of service you expected on this occasion, and we completely understand your disappointment.
Kindest regards
Party Delights Team
Not received item
*in reply to your response - no emails have been received, in my junk folder or inbox. No messages have been replied to on Instagram. What are you talking about?! And no issue has been resolved as I’m still without the item or a code to collect it?
Ordered 3 items on July 30th.
First item delivered via Evri to an Inpost locker on Monday 3rd August - no QR code provided to collect the item so presumed the remainder of the order would go into the same locker.
Wednesday 5th the second item is delivered (third now out of stock which it happens) QR code provided, so am able to collect this. Its not in the same locker as the one that's been sat there for 48 hours. Email CS, urgent help needed as for a gift and also Inpost tends to return items if not collected after 72 hours.
Its now 13th August. Their "we aim to reply to you in 3 working days" has clearly failed. No response to any emails or Insta messages, and I'm yet to receive the code to collect my item!
30 de julho de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Rose.
I’m so, so sorry about this. You absolutely should not have had to chase us repeatedly, especially when the order was a gift and you were up against InPost’s collection deadline.
There was unfortunately a technical issue with part of your order being dispatched, which meant the first parcel arrived without the QR code needed to collect it. We completely understand how frustrating and worrying that must have been, particularly when the second item was sent to a different locker and you were left without a way to access the first one.
We did reply to your emails, but from your responses it’s clear that our replies haven’t reached you — they may have been filtered into your spam/junk folder. We’re genuinely sorry that this meant you were left feeling ignored, because that absolutely wasn’t the case and, more importantly, it doesn’t change the fact that you were left without the help you needed.
We’ve now spoken with you directly via Instagram and are really glad we’ve been able to get this resolved for you, but we’re incredibly sorry for the stress, inconvenience and frustration caused in getting to this point.
We completely appreciate that this wasn’t the experience you should have had, and we’re very sorry we let you down here.
Kind regards,
Party Delights
Uncontactable
3 items ordered, nearly a month ago. Failed to meet delivery date, chased them via email 3x and still no response.
Awful company, have started the refund process through the bank.
1 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Sam.
I am so incredibly sorry for the experience you have had with us. Waiting nearly a month for your order, having the promised delivery date missed, and then being left feeling that your emails have gone unanswered is understandably extremely frustrating.
I have checked our records, and unfortunately, we have been unable to locate any correspondence from you regarding this order. That does not make your experience any less disappointing, and we are genuinely sorry that you have been left feeling ignored. We absolutely want to understand what has happened and why your order has not reached you as expected.
I have requested your order information via Trustpilot so that we can identify your order and investigate this urgently. As soon as we have the relevant details, we will look into this as a priority and establish what has gone wrong.
Please accept our sincerest apologies for the frustration, inconvenience and disappointment caused. We are very sorry that your experience has fallen so far short of the service we aim to provide.
Kind regards,
Party Delights
Atrocious
Atrocious, placed my order for half of it to be out of stock. Then I received my parcel and the majority of the items they told me I would receive were missing and the rest were just bunged in a tatty bag. Emailed them several times and they are ignoring correspondence. And to top it off all of the ‘out of stock’ items are still showing as in stock on the website. Please avoid and order with someone else. Wishing I had checked the reviews before ordering.
8 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Toni.
I am so incredibly sorry to hear about your experience. What you have described is absolutely not the level of service we aim to provide, and I completely understand your frustration and disappointment.
I would like to sincerely apologise for the stock issues, the missing items from your delivery, and the condition in which your parcel arrived. We also appreciate your concern that items you were advised were out of stock are still showing as available on our website. This is certainly something that needs to be investigated.
I have requested your order information via Trustpilot so that we can identify your order and urgently look into exactly what has happened. Once we have the relevant details, we will investigate this as a priority and work to resolve the issues raised.
We are genuinely very sorry that we have let you down so badly. Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience, frustration and disappointment caused.
Kind regards,
Party Delights
Items ordered 30th July
Items ordered 30th July, paid for 3- 5 working day delivery, still not arrived. Have emailed the company with no response.... having now read the reviews I have a feeling we may not receive the items.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Lara.
Thank you for your review.
I'm really sorry to hear that your order hasn't arrived with you yet and for the inconvenience caused.
Our customer service team have a response time of 48 hours so someone should be in touch with you soon to look into this.
I've also requested order information via Trustpilot so that we can get this resolved for you as quickly as possible.
Kind regards,
Party Delights
Terrible service and still have no…
Terrible service and still have no products or a reply
Ordered a week ago, no movement on my order, used chat bot, emailed twice on help email and no reply.
Party is in a week and I’ve not got my items
Terrible company, terrible service - where is my order 14428?
Just tell me if you can’t fulfil it, now I’ve none of the items I need, no time to order from anywhere else and have lost money and time
Wish I had seen these reviews before I put my trust in them
Would like a reply please
Added after their reply - It gets worse they claimed to have refunded me in their reply on here, then I get an email saying they have warehouse delays. I have asked for a refund 4 times now - 6th August, 9th August. 11th August, 12th August and today (13th August) I get an email saying they haven’t been able to refund me because the order was sent today. The below reply was a clear lie, this company deserves to be shut down. It’s appalling. Just refund me now. You had every opportunity to give me my money back and I made it clear the delivery would not arrive in time and I’ve had to purchase elsewhere. You ignored those multiple requests and lied on this public platform that you had refunded me, when you had not.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi.
We are truly sorry for the experience you’ve had with us and completely understand your frustration.
Your order was unfortunately caught up in delays caused by our recent warehouse move. We appreciate that this is no excuse, particularly when you had a party coming up and were relying on us to deliver your items on time. We’re especially sorry that you were left feeling you had no choice but to find an alternative at short notice.
We did communicate the warehouse delays by email, but we fully appreciate that this does not make the situation any less disappointing.
As requested, your order has now been cancelled. We are genuinely sorry that we let you down on this occasion. We understand that we have not provided the level of service you expected, and we sincerely apologise for the time, money and inconvenience this has caused you.
Thank you for taking the time to raise this with us. We completely understand your disappointment and are very sorr
Kind regards,
Party Delights
DO NOT BUY FROM THIS WEBSITE!!
DO NOT BUY FROM THIS WEBSITE!!
Absolutely awful experience. I wish I’d read the reviews first.
I ordered 11 items with express delivery to an InPost locker near my home. I received an email to say my order had been delivered. No confirmation from InPost that it had been received.
I liaised with Amazon Shipping and InPost and they both confirmed not parcel had been received.
I’ve sent multiple emails and Instagram messages to Party Delights, no response for days on end. I received one reply on Instagram to say my parcel was still on its way. Over a week later a parcel arrives with just 3 items in the parcel.
I keep messaging and emailing them and I’m getting zero response. Not only have I paid for items that they haven’t sent, but I paid for express delivery that was never fulfilled either.
They have taken my money and not supplied the service or products paid for. Actual robbery.
24 de julho de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Laurie
Thank you for your review.
We are truly sorry to hear that you were disappointed with your experience, and we sincerely apologise for the frustration and inconvenience caused.
Having reviewed your order, we can see it was dispatched on the 27th and collected from the InPost locker on the 29th. We completely appreciate, however, that this doesn't change the fact that two items were missing from your order, and we're very sorry for that mistake.
We can also confirm that we have been in contact via email, and as discussed, we have now processed a full refund for the missing items. We hope this helps to resolve the issue.
We genuinely value all customer feedback, as it helps us improve, and we're sorry that we fell short of the standard you expected on this occasion. Thank you for bringing this to our attention, and we hope we'll have the opportunity to provide you with a much better experience in the future.
Many thanks
Party Delights
Avoid like the plague
I have sent NUMEROUS emails and messages regarding my faulty order. It has been over 6 weeks since I sent my faulty item back to Party Delights only to never hear back from them!
Awful customer service, how they’re allowed to trade is beyond me. I will be reporting you to Trading Standards.
Give me back my refund you thieving company!!!
29 de julho de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Anisha.
Thank you for your recent review.
We are so incredibly sorry to read about your experience and sincerely apologise for the frustration and upset this has caused.
This is certainly not the level of service we strive to provide, and we're very concerned to hear that you feel your return has not been resolved. Unfortunately, we're unable to locate your case from your Trustpilot review alone, so we've reached out via Trustpilot to request some additional information that will allow us to investigate this as a matter of urgency.
As soon as we receive your details, we'll personally look into what has happened with your returned item and work to resolve this as quickly as possible.
Please accept our sincere apologies once again. We genuinely appreciate you bringing this to our attention and hope to have the opportunity to put things right for you.
Kind regards,
Party Delights
Missing order
Placed order over 3 weeks ago, paid for 3-4 days delivery and still waiting for it! On the website it says "order confirmed, preparing theese items for shipping" all this time. Emailed their office twice - 4 days later still no response. Event the costume was needed for is this week, will have to buy somewhere else now! I don't understand how in modern days companies still get away with service like that, but i will surely never order from them again.
7 de julho de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Tatyana.
We are truly sorry for the experience you've had and sincerely apologise for the disappointment and inconvenience this has caused.
We completely understand your frustration, especially as you had paid for expedited delivery and needed your costume in time for a specific event. Unfortunately, we experienced unexpected delays as a result of a warehouse move, which impacted the processing of some orders. We did explain this in our email response, but we fully appreciate that this did not change the outcome for you.
In line with your request, we have now processed a full refund for your order.
We completely understand your disappointment and are genuinely sorry that we let you down on this occasion. Thank you for your feedback, and please accept our sincere apologies once again.
Many thanks
Party Delights
Avoid this company
I had some items missing from my order, so emailed to ask for replacement or refund on these items. For both the online form and emailing directly, I did not receive any reply. This is unacceptable. Avoid this company.
29 de junho de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Lisa.
Thank you for your review.
I'm really sorry to hear of the experience you've had with us and the issues surrounding your order.
This is certainly not the level of service we aim to provide. We've been unable to locate any correspondence relating to your order, so we've reached out to you via Trustpilot to request some additional information. As soon as we receive your details, we'll investigate this as a priority and make sure the missing items are resolved as quickly as possible, whether that's through a replacement or a refund.
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention. We look forward to getting this sorted for you as soon as we hear from you.
Kind regards,
Party Delights
Non existent customer service
I received my order however it was missing 4 tablecloths (I didn’t receive any) and 3 packs of DIY crowns (also didn’t receive any). I got a random balloon that I didn’t order.
I then submitted a query via the website and got no response. Sent an email the following Friday, waited 48 working hours as per all their comments for a reply and still nothing!!!
Walked off with my money. I just wish I’d read these reviews before ordering.
Either refund me or send me the missing items!!
Update: 04/08/26. I DID NOT receive a reply and am still waiting!! As in my review above, I DID WAIT 48 WORKING HOURS!!!! Complete joke!!
Update September: never heard a peep from PD. Had to dispute the transaction with the bank and got a full refund.
17 de julho de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi Alexandra.
Thank you for your review.
We are so sorry to read about your experience and can only apologise for the disappointment and frustration caused by your order arriving with missing items.
We completely understand how upsetting this must have been, especially when you then felt you were waiting for a response. We appreciate that when you're missing part of your order, any delay can feel far too long.
We'd just like to clarify that our 48-hour response timeframe refers to working hours (Monday to Friday). As your email was sent on Friday, we replied as soon as our team returned on Monday morning. That said, we fully appreciate that this didn't make the situation any less frustrating for you, and we're sorry for the concern and inconvenience it caused.
Your experience is not the standard we aim to provide, and we genuinely regret that we let you down on this occasion. We hope we've been able to resolve the issue for you, and we sincerely apologise once again for the inconvenience caused.
Kind regards,
Party Delights
Chaotic, incompetent or dishonest?
Party Delights accepted my order. I chased and was told they were having problems having moved warehouse and would refund me. Then they notified me my order had been dispatched and they would send a return label. Eventually I opened a disputed payment via my bank - at that point they said they could no longer refund me but would wait on the banks process. I’m not clear if they are chaotic, incompetent, dishonest or all three but I’d strongly recommend not doing business with them. 8 weeks after placing an order I have neither the goods nor the promised refund.
23 de maio de 2026
Avaliação não solicitada
Resposta da Party Delights
Hi.
Thank you for your review.
I'm really sorry to hear of the experience you've had with us and the issues surrounding your order.
This is certainly not the level of service we aim to provide. We've been unable to locate any correspondence relating to your order, so we've reached out to you via Trustpilot to request some additional information. As soon as we receive your details, we'll investigate this as a priority,
We sincerely apologise for the inconvenience and appreciate you bringing this to our attention. We look forward to getting this sorted for you as soon as we hear from you.
Kind regards,
Party Delights
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