Amazing property, so big and spacious. Very modern, clean. Beds very comfortable. Amazing location. Had a lovely stay with the family for my daughters graduation. Definitely will be back. Owners very... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
We had a fabulous experience at this property. From the moment we arrived, the staff were incredibly helpful and went above and beyond to make our stay enjoyable. Everything was taken care of with gen... Ver mais
A empresa respondeu
Rented a property in Plymouth which although generally clean had a drawer full of part used medicines, cupboard with part used food, dirty cookware and mould in the bathroom. The property was advertis... Ver mais
A empresa respondeu
We had a wonderful family stay at this lovely apartment! It was clean, spacious, and beautifully set up with everything we needed for a comfortable visit. The kids felt right at home, and we apprecia... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Let us help you increase your rental yield using short term property letting. Full Listing Management Cleaning, Key Management, and Guest Communication.
Informações de contato
4,2
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great accommodation in central…
Great accommodation in central Newcastle. Would stay again and great for larger group.
22 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for your kind feedback! We’re so pleased you enjoyed the accommodation in central Newcastle and found it great for your group. We’d be very happy to host you again!
Very helpful and quick communication
Very helpful and quick communication
22 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for your kind words! We’re so glad you found our communication helpful and prompt. We’d be delighted to host you again anytime.
Great service and communication
Great service and communication. Accommodation was perfect for our needs.
23 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you so much for your kind words! We’re delighted to hear the accommodation suited your needs and that our service and communication made your stay smooth. We’d be happy to welcome you back anytime!
Excellent services very good
Excellent services very good
23 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for your kind feedback! We’re so glad you enjoyed our services and we look forward to welcoming you again soon.
Very helpful
Great communication overall and very helpful with any queries we had regarding our booking and the house. Lovely house to stay in will be recommending to friends !
23 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the house and found our communication helpful. It means a lot that you’d recommend us to friends—we’d be thrilled to welcome you back anytime!
Resposta da Pass The Property
Thank you! We’re so glad you found communication easy—always happy to help make your stay smooth.
Great comunication!
22 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thanks so much! We’re really glad communication was smooth and easy for you—always here to help
Great service, speedy replies from host
Staying for a weekend in Bristol, hosts are super helpful!
22 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for your kind words! We’re so glad you enjoyed your weekend in Bristol and found us helpful. You’re welcome back anytime!
The staff were all friendly and very…
The staff were all friendly and very helpful, the rooms look amazing, great place to stay.
21 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you so much for your lovely feedback! We’re delighted you enjoyed the rooms and found our staff friendly and helpful. We’d be thrilled to welcome you back anytime
Best location near the london…
Best location near the london underground walking distance ...
House is very well maintain.
Should be some extra Towel.
Customer service response for late check out request must be improve ..
19 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for sharing your experience with us! We’re glad you enjoyed the location and found the house well maintained. We really appreciate your suggestions regarding extra towels and late check-out, and we’ll use your feedback to keep improving our service. We hope to welcome you again in the future.
Pass the Property are very responsive…
Pass the Property are very responsive to requests for early check-in.
19 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for your feedback! We’re glad we could assist with your early check-in request and make your stay more comfortable.
Lovely stay
Lovely stay. Beautiful apartment especially the kitchen. Made for a nice location for some "getting ready photos" before going to the wedding we were here for. Secure parking and easy access to local sainsburys.
17 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for your wonderful feedback! We’re so pleased you enjoyed the apartment, especially the kitchen, and that it was a lovely spot for your wedding preparations. Great to hear the parking and local access were convenient too. We’d be delighted to host you again in the future!
Nice holiday home
Nice house
Enjoyed the the large family kitchen
Two showers were blocked but the company got a plumber out within 24 hours so can’t complain
17 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for your kind words! We’re so glad you enjoyed the house, pool, and amenities, and that you’d recommend the property. We’d love to host you again!
So far the communication has been…
So far the communication has been superb. The pictures and advert look great so looking forward to our stay.
Will update once we have stayed but so far so good!
17 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for your kind words! We’re so pleased communication has been smooth so far and that you’re looking forward to your stay. We can’t wait to welcome you and hope everything meets your expectations—see you soon!
We had a great experience!
We had a great experience with Pass The Property! They were very friendly, always available and very fast in answering to my questions.
17 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you so much for your wonderful feedback! We’re delighted to hear you had a great experience and that our team could be there to support you quickly and friendly throughout. We’d love to host you again anytime!
Convenient location
Convenient location. Very close to supermarket and underground station.
13 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for your kind feedback! We’re glad you enjoyed our convenient location near the supermarket and underground station. We hope this made your stay even more comfortable.
Bunch of scammers
Bunch of scammers
Ran my rent to rent
Lied about the projected occupancy rate and nightly rates. Slow to respond to issues. Withheld deposit claiming various damages
Ended up thousands of pounds down
Most of the reviews are fake and they threaten legal action if you write anything negative
Avoid like the plague
Edit - in response to reply below
1. The guy who introduced me to the unit is very much part of your group and you know it! The figures sent to me by him showed grossly inflated figures
2. The unit occupancy rate averaged around 50-60% NOT 80% as you erroneously stated. You were supposed to be the managing agent and clearly failed in this respect
3. You state that you did not withhold the deposit - I can assure that it was not retuned to me. As managing agents you are responsible for this
Just to add that your colleague, SL, who introduces people to your units and is very much part of your organisation has been expelled by the Property Redress Scheme for gross misconduct
14 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Dear Ian,
We respectfully disagree with the assertions made in your review, as we believe they are inaccurate and misrepresent the facts.
Firstly, you were introduced to an investment opportunity through an external investor. You were afforded sufficient time to conduct your own due diligence prior to entering into the agreement, and you voluntarily signed the contract before being introduced to our company.
Secondly, the property in question operated at an occupancy rate of approximately 80%, which is significantly above the prevailing market average. The issues experienced within the unit were related to matters under the remit of the building’s management, over which we had no control. As the landlord, it is your responsibility to arrange for such matters to be addressed.
We remain committed to conducting our business professionally and transparently, and we stand by the accuracy of the above account.
The final point in Pass The Property has never taken any money in relation to any deposits or rent. This assumption is unjust and untrue that we withheld your deposit.
Sincerely,
Nice accommodation with unfortunate disputes
The accommodation was clean, large, and the beds were comfortable. The location was perfect for us. It would have garnered 4 stars but we had a dispute over my deposit due to items that were damaged on our arrival. Pass the Property resolved this dispute in our favour eventually.
9 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for taking the time to share your experience. We’re pleased to hear you enjoyed the accommodation and that the location suited your needs. We also appreciate your patience regarding the deposit matter . We value your feedback and would love the opportunity to host you again.
Really
Enjoyed our stay. The teams was very supportive and understanding. Everything was a point which made our experience a wonderful one.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Pass The Property
Thank you for sharing your experience! We’re delighted to hear you enjoyed your stay and that our team’s support made it even more special. It was a pleasure hosting you, and we look forward to welcoming you again!
Resposta da Pass The Property
Thank you for your kind words! We’re glad you found our team helpful and enjoyed the great area of Manchester.
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