PawSquad Avaliações 433

excellent, out of hours, assistance from the vet

When the vets are closed and your most precious Fur Baby is suffering it is a the most valuable, vital and excellent service you could wish for.
We had a video call twice with a vet and the second time we were referred straight to an an emergency veterinary clinic who helped our Fur Baby.
Can’t thank them enough for all their kindness and support they gave us especially to Maddie 🐶

My 8 week old puppy had a rash that was caused by a allergy. they got him in straight away and was brilliant from the time we made the call to us visiting the pet hospital. Made me feel welcome and our pup was in brilliant hands. Couldn't have asked for better staff

This company is amazing it actually tailors to your dogs actual needs with massive health benefits. rather than generic dog food. I have noticed my dog has a more relaxed approach now and her coat is alot more glossy and shiny. Thank you so much 10/10 would definitely recommend

The best
Absolutely fantastic

Very helpful advice given. Response was quick and courteous.

Excellent in every way 5 star ⭐⭐⭐⭐⭐ amazing thank you 🤗

So helpful explaining everything to you

The staff was very polite and proffessional when i had to rush my dog in for an emergency operation we thought we was going to lose her but the staff managed to save her.
Many Thanks

I raised a query about my dog at 23:30 and a vet picked up my query within 5 mins. The vet that supported was very knowledgeable, professional and friendly. And followed up the call with some very well received notes and advice.

Both vets were super clear, understanding and calm. It took less than a minute to get connected both times and one of those was at 1a.m. This service was so reassuring to have available and surpassed my expectations.

Just a crap service and need a refund for a service that they couldnt provide

I joined Pawsquad yesterday for my dog who has hurt his leg. I signed in and completed the details regarding what was wrong with my dog and uploaded two videos and paid the £24 consultation fee. When I clicked to proceed with a call I was booted back out to the start. I heard nothing all day!!! Despite emailing and phoning. I emailed the email address on the receipt email and it bounced back to me so not a valid email. I called their mobile number as written on the same email and reached a voicemail of a male, I left voicemail and sent two emails to another email address I found on their website which appears to be a valid one but they do not reply. While my dog has a sore leg I would hate to think of someone who’s dog would be lying at the side of the road! Disgraceful company

Day 3 Still no contact back
Still £24 taken from my account

Knowledgable vet was able to help me with my diabetic cat and gave really helpful advice.

Instant advice when I needed it from a qualified vet out of hours.

They’ve saved us a trip to the vets and piece of mind!

I got a video call from one of the vets. Unfortunately she was Italian and it was hard to understand each other. Luckily enough I was able to see the vet the next day. I’d like to give 5* but my experience was not great and I’m trying to be honest.

When my dog had surgery it was reassuring to speak to a vet via video. This is a service I use regularly and always get helpful advice reassuring advice even at 2am for me the video option is invaluable and I would recommend anyone to try it and choose pet insurance that includes it