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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It was a Sunday and no local vets were open. I was relieved to have a phone consultation with a vet when my dog was vomiting, staggering and shaking after being given ear drops. His diagnosis was a p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really helpful advice from nice informative kind vets, very easy to talk to and the video links are a great way to show the issue you are concerned with. Definitely recommend them especially as there... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service. 12 week puppy had eaten something that was a potential hazard. Contacted Paw Squad vet who was brilliant. She fully investigated the products data sheet and liaised with a colleagu... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bad experience, our cat become very ill suddenly last weekend, too poorly to take to an emergency vet, nearly an hour away. They suggested using paws squad. After filling in information on the app... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Veterinário
  2. Serviço Veterinário de Emergência

Escrito pela empresa

As a pet parent, your pet’s health and wellbeing is your priority, and just as you can tell when they are happy, you also know when something is not right. At PawSquad, our 24/7 online vets help you to be sure you are doing the right things to keep your pets healthy and happy. Whether it’s an urgent online vet consultation you need or more general pet care advice, you can be confident that help is available to you when you need it. Online or on the app, at the touch of a button, speak to our vets about general pet health, preventive healthcare, pet arthritis, behaviour, and more! Go to PawSquad.com, or search PawSquad in the App Store or Google Play. Any pet, any problem, any time.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

433 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great experience …

We spoke twice to the vets about our dog and they were very helpful, professional and kind. Saved us money and time having to go and see our own local vet. Great service

30 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So helpful, thank you!

It is so comforting to know that a friendly, knowledgable and helpful vet is only a phone call away. My concern was soon put to rest and no further action was needed. Pawsquad saves the day again. This is not my first experience and I can honestly say that when I need advice, Pawsquad have come through each time. They tell you when not to worry and when to get to the physical vet pronto. Thanks for an amazing service!

11 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fungus treatment

My dog had some red spots on his belly. I spoke to a pawsquad vet and she adviced me tu use anti fungus shampoo for two weeks. Toby started feeling better within 3 days. The vet was very professional and helpful.

5 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I spoke to PawSquad to ask for some…

I spoke to PawSquad to ask for some advice before I went to my vets because I found a lump on my little boy's neck. The vet put my mind at ease and to be honest the vet gave me better advice than my vet. I definitely recommend PawSquad.

3 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helped save a life.

The vet I spoke to was great, she was professional, friendly, great advice, which saved the life of our cat, after a huge operation is on the mend and back to herself.

4 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Yes was really pleased with using this…

Yes was really pleased with using this app & it helping me have a speedy diagnosis from vet online live using my handset. I’m registered with PDSA which helped immeasurably but if I hadn’t manage to register my pet I’d be £36 out of pocket & then they wanted £25 for follow up response. PDSA provided me with a CODE that helped with first time of using PawSquad App & speaking to vet through video call. Just be aware that PDSA CODE sent only covers 1 appointment. Luckily my pet had a stomach bug & better now so did not need to chase up or reply to messages received from PawSquad. In seeking follow up, which is not required.

3 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Was really glad to get a consultation…

Was really glad to get a consultation with a vet at 10pm at night when my dog was in pain , not eating or drinking. The Vet was very helpful and gave me excellent advice. My dog ate some cooked chicken a couple of hours later and after following the Vets advice, she is very well now.

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Didnt believe our dog was poorly

Didnt believe our dog was poorly. Took 48hrs to let us see a vet and we found out that our puppy was seriously ill and we could have lost him if my wife and I didn't give up. Don't recommend these at all

5 de janeiro de 2024
Avaliação não solicitada
logotipo da PawSquad

Resposta da PawSquad

Hi, I am sorry to hear you are unhappy with the service provided, if you would like to email us on welcome@pawsquad.com and we can look into this for you

Avaliado com 5 de um total de 5 estrelas

Pawsquad

Had video calls a few times when my guinea pig was very poorly. Helpful advice from the vets that work on the app.

17 de outubro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

the second vet knew nothing about the…first

the second vet knew nothing about the first vets view from early in the day, and also the emails i have been geting after that day, has got the name of the dog wrong its poppy not autumn she was put too sleep in may after a brain tumour that is not very good,is it

9 de outubro de 2023
Avaliação não solicitada
logotipo da PawSquad

Resposta da PawSquad

Hi, I am sorry to hear you have been receiving emails from us regarding your late pet. Could you please contact us directly at welcome@pawsquad.com so we can gather more information from you and investigate what has happened.

Avaliado com 1 de um total de 5 estrelas

I wrote a review back in April 2022…

I wrote a review back in April 2022 describing my out of hours experience with this company, where I tried to speak to a vet at 1am and after 30 minute wait had to take my dog to the emergency vets. Ling story short -s he passed away and I don’t know if the delay contributed to her death. I made 2 complaints by my insurance company because obviously speaking to a vet at that time of night was an emergency. I haven’t received an apology or indeed any recognition that Paw Squad have learned from my experience.

As a company sold as being a back up to vets I’m shocked that they’ve been so uninterested in my complaint. I’m still devastated at the loss of my beloved Doris and hence this feedback.

27 de janeiro de 2023
Avaliação não solicitada
logotipo da PawSquad

Resposta da PawSquad

Hi, I am sorry to hear about the loss of your dog Doris - losing a pet is always hard

If you would like to email us at welcome@pawsquad.com We would be more than happy to discuss the response we provided your insurance company at the time, as they were handling your complaint.

Avaliado com 5 de um total de 5 estrelas

I couldn't rate Pawsquad more highly!

Elena was a lifesaver in helping me to understand that my cat would be fine just being monitored overnight and then taken to my own vet in the morning, rather than spending close on $1000 again for a service not required by the emergency vets, who have been very unhelpful in the past. Elena was amazing in assessing Charlie, checking his gums, breathing and gait on camera. He had been in a fight and was quite traumatised, but no open wounds, and she was so patient in explaning the effects of adrenaline making him lethargic and scared. I feel very fortunate to have access to this service.

28 de junho de 2023
Avaliação não solicitada

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