PawSquad Avaliações 433

We had a fantastic service from the PawSquad vet. Using the app was simple and the video facetime worked really well. The vet was very thorough asking lots of questions to ensure we got the information we needed. The advice was spot on within a day or so our puppy was back to normal. Would definitely recommend especially for the cost which is cheap in comparison to going to an emergency vet if you're just seeking advice.

I used this service via Direct Line pet insurance.
This is an excellent service provided by PawSquad. Video consultation makes everything more personal. The two Vets I had consultations with, showed genuine empathy & concern for my dog.Their diagnosis was spot on, as was the advice given to make my dog better.
The consultation was not rushed, which was more encouraging. The Emailed report, stated my concerns about my dog & good advice to return my dog back to health.
I would not hesitate to use this service in future & would recommend anybody with an unwell pet to do the same.
Thankyou PetSquad for a first class service

Great service . Gave advice on more issues I had than the initial problem I called with .

It was quick and easy to get an appointment online. I spoke with a very helpful, considerate vet who gave me good advice, put my mind at rest and gave me further information about how I could help my cat.
A really quick and easy way to get the information that I needed.

I used PawSquad after a friend recommended them to me. My dog had an minor eye injury which bled slightly and I was considering taking him to the out of hours vet but remembered about PawSquad. I had a video consultation and the vet was able to reassure me and give me some advice regarding management. I had a follow up appointment the next day and also sent photos and thankfully the vet assured me that the eye surface looked fine and even though the eye liked bloodshot, his body would reabsorb it in a few days. Dr Hannah was amazing and reassuring. Cost would never have been a factor where my dog is concerned, but it us worth noting that two consultations cost me less than £40, whereas a trip to my out of hours vets would have been £225 out of hours charge plus the consultation fee. Brilliant service from PetSquad and I would highly recommend for instances where you "just aren't sure" you need a visit to the vets. Will definitely be using again.

Very upset at this tonight. Paid 24 pounds as I am worried about my dog. Got cut off right after I paid.
Paid again, and myself and vet could barely communicate as the connection was so bad then we also got got cut off again. Had an email saying first payment would be refunded ( in up to ten days !) but I suppose the second one won't be, then got message from vet asking me to call again! In which case I'd have to pay a third time and likely get cut off again! This service used to be good, but I've just spent 50 pounds I need for my dog on nothing, because I'm worried about him.
This is wrong.

We made an appointment and this was available within hours. On discussing an issue regarding our dogs diahorea and general health, the Vet provided helpful advice. We followed that advice and our dog was back to himself within 24 hrs. There was no need for a follow up and we were pleased to have been able to access this service. The Vet was very pleasant and took time to understand our concerns and reassured us.

Honestly worst experience ever. Was told by vet to go through Pawsquad I spoke with someone fairly quickly after paying but was told on the Saturday morning to monitor my 8 month old puppy and go to her appointment on Monday morning the second the call ended I rushed my dog in for emergency care as she was losing her breathe. I was advised to wait until Monday morning and if I didn’t take her straight after the call I was told she might of not made it through the night I’m glad I went with my instinct and not the advice given to me. Wasted money to nearly lose my pet from bad advice.

I was away from home, when my little Jack Russell was struggling to breathe early in the morning (8am). I was panicking and then remembered I had the Paw Squad 24/7 vet assistance. I videoed my dog and called the vet. My call was answered quickly. I was asked questions and reassured that it was a symptom of a reaction to her Kennel Cough vaccination the previous week. The phone call was backed up by an emailed report. Fantastic service.

Very reassuring and helpful thankyou so much 💖

Very poor experience. Contacted them hoping to get answers and treatment for my dog. Was told what I already knew that my dogs nail is sore and swollen! Well obviously that's why I've contacted them in the first place. They advised me to make an appointment with the vet in the morning. I thought paws quad ARE vets. When I asked if they can recommend anything for treatment they've just disconnected the chat. And they charge £40 for that? Luckily I didn't have to pay as its included in my pet insurance but if I had to pay I would be demanding a refund. Very disappointing

Last night I was advised by pdsa last night and they gave me pawsquad to speck to a vet by zoom and the first vet was amazing and asked me if my dog Bella got any worse get back in touch with them so I did and straight away they told me to go pdsa straight away and they said I didn't need to get in touch with pdsa just for me to get there I can honestly say they are amazing company

My dog died last night. I kept telling the vet how poorly my dog was. This was what my out of hours vets said I had to use and if the vet thought the dog needed to be seen then they would give me an appointment. The vet told me my dog looked ok and stable. I ended up rushing my dog to the vets in hope they would see me where my dog was so Ill she passed away. Your vets obviously are not qualified. When someone is telling you my pet is very ill and all they say is she looked stable. Shame on your vets.

Vet put my mind at rest and was friendly and professional

I'd never want to be without Pawsquad. Again their excellent advice has informed my next steps for my pet.

Lovely Romanian vet located in Spain took my early hours video call and looked at my dog real-time. She was very kind and discussed different options. It's so good having a vet online to talk to during worrying times. Of course they can only help so far before you take your pet to see a local vet face to face, but it's fantastic to have an expert to talk to in the meantime.

I had not heard of Pawsquad before adopting my new cats, but what a marvellous idea! To be able to speak to a vet quickly via video call and show them the pet whilst discussing concerns was SO reassuring. Obviously this does not replace you usual local veterinary care for consistency and long term knowledge, but for small checks it is great. Vets were friendly and professional and gave clear, helpful advice. Thank you so much.

Great communication, help to best they could and gave good advice .

Really good app to navigate to your peds needs,the vet was polite friendly and answered all my questions ....FANTASTIC service

The vet I spoke to was very friendly and very helpful. She listened to what was going on with my dog and advised me what to do. They were very professional all through the call.