Absolutely terrible. I switched employers and had to jump through multiple hoops. It was finally sorted after a month, or so I thought. I went to transfer money and was charged the service fee, but th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Absolutely terrible. I switched employers and had to jump through multiple hoops. It was finally sorted after a month, or so I thought. I went to transfer money and was charged the service fee, but th... Ver mais
A empresa respondeu
As overwhelming and as many times I had to do Chats for month. There are 2 wonderful Agents that assisted me 10 Stars to Rita (Forgot her last name initial) and Brent T. They went above and beyond. Ha... Ver mais
A empresa respondeu
Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Ver mais
A empresa respondeu
I spoke with Felix this afternoon and he went way above and beyond trying to help me get set up and answer all my questions until I had everything figured out. Told me he would stay on the phone as lo... Ver mais
A empresa respondeu
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Stevens Creek Boulevard 4880, 95129, San Jose, Estados Unidos
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
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Emory was great, very attentive and cared enough to actually try to fix the issue I was having with my account.

Resposta da Payactiv Inc.
I would like to say the representative Mr. Fredrick Chester helped me with me an issue that I was having with tranfering funds on to another bank card.. He was so helpful. Thank you

Resposta da Payactiv Inc.
Hello my name is Michael Derrick Williams was nothing but professional and wonderful to me every time I called and talked to him he treated me with the upmost respect

Resposta da Payactiv Inc.
Going on almost 2 weeks without access to my money. Absolutely do not recommend.

Resposta da Payactiv Inc.
Very helpful and efficient with responses

Resposta da Payactiv Inc.
I have spoke with Mr Chester before and he handled my request greatly. This time wasn’t any different!! Thank you Mr Chester.

Resposta da Payactiv Inc.
Awful I have not been able to use the app my problem was sent to huger up over a week ago and still nothing o can’t access my pay and the hold time over the phone is always at least 10 15 sometime s 30 minutes to talk to someone worst place I have ever called

Resposta da Payactiv Inc.
So it all started when this morning I contacted customer service and received zero help.I called and spoke with Waller Lee and he was amazing.He helped me within two minutes like it was easy.He did what I needed.It was my daughter's birthday and I just I want to say.I appreciate him so much for taking his time and doing what he did for me.He's awesome customer service.He's understandable and he's quick and fast.With service definitely need more customer service representatives like him. Thank you again, Waller, you just made a twelve-year-old little girl's birthday. God bless.

Resposta da Payactiv Inc.
Emory went above and beyond to help me get my hours corrected with Payactiv. I truly appreciate your help. Now I can pay my bill before it gets shut off lol.

Resposta da Payactiv Inc.
Very ready to communicate with and answered all the questions I had

Resposta da Payactiv Inc.
My experience was very professionally handled. Very easy to talk to and understood my concerns. Felt safe because of the security protocol taken. Definitely a 5 stars with hospitality.

Resposta da Payactiv Inc.
He helped me so fast after trying all day long to get this fixed ! Thank you !

Resposta da Payactiv Inc.
My customer service worker Derek Williams was amazing and I appreciate him for actually taking the time to get all the facts and understanding my situation and helping to get the process rushed as fast as he could but this service it’s self is terrible I hate it so much but I have to use it so thank you Derek Williams but the rest of the payactiv community is terrible sorry not sorry

Resposta da Payactiv Inc.
Daniella was professional and courteous, clarifying my issue, researching my transactions since the beginning, and providing the reasons for my card account closure.
She provided that I would be required to request a new card due to the inactivity, that generated the account closure, and encouraged me to use the new access more frequently.

Resposta da Payactiv Inc.
Fredrick Chester was excellent!!! He was the best customer service representative I’ve ever spoken to! He was excellent and professional with assisting me with my account! Needless to say this man needs a raise or a big bonus! Very well spoken! Helpful! Courteous and Professionalism at its Best! Thank you so much and I love PayActiv!

Resposta da Payactiv Inc.
Emory did an excellent job in helping me out

Resposta da Payactiv Inc.

Resposta da Payactiv Inc.
My experience was good. I haven’t really had any major issues

Resposta da Payactiv Inc.
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