Absolutely terrible. I switched employers and had to jump through multiple hoops. It was finally sorted after a month, or so I thought. I went to transfer money and was charged the service fee, but th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
As overwhelming and as many times I had to do Chats for month. There are 2 wonderful Agents that assisted me 10 Stars to Rita (Forgot her last name initial) and Brent T. They went above and beyond. Ha... Ver mais
A empresa respondeu
Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Ver mais
A empresa respondeu
I spoke with Felix this afternoon and he went way above and beyond trying to help me get set up and answer all my questions until I had everything figured out. Told me he would stay on the phone as lo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Informações de contato
Stevens Creek Boulevard 4880, 95129, San Jose, Estados Unidos
- www.payactiv.com
4,3
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Payactiv Inc.
Hi Mikayla, thanks for taking the time to rate us. It really helps us to keep going and delivering the best. Have a blessed day.
Amazing very helpful
18 de setembro de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi there, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Valerie Shaw is knowledgeable and helpful
Valerie Shaw is knowledgeable, and helpful.
18 de setembro de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Cary, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Wonderful experience
My agent Valerie Shaw was absolutely wonderful. Very polite and knowledgeable. I was so thankful to have gotten her to help me. I hope when or if I need further assistance I get her again.
17 de setembro de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Mary, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
not a good company i filed a …
not a good company i filed a complaint to the bbb the payactive number i called isnt the managers number so i got a run around he would send me to a number with 3d party operators thanks for not recing my pay buddy im going to take the steps to recieve my hours and money! theres other agencys besides the bbb to get ahold of i dont know whats your guys problem is not working with me wait and see buddy i dont play around!
15 de setembro de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Larry, we sincerely apologize for the inconvenience we may have caused and are here to help. Kindly share your details, including your Employee ID, and Mobile number at support@payactiv.com, mentioning "App Review" as a subject. We will get your issue resolved on a priority basis.
My experience with the company as a…
My experience with the company as a whole is great. It does get frustrating when you work and work and still have to submit proof that we worked. The reps are always helpful, but Pay active could do better so we don't have to jump thru hoops for access to our own money.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Tila, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Please don’t use this company
Something always going on with the app they never can fix the problem
13 de setembro de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Shaquie, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
Derek was so helpful
Derek was so helpful. Had an issue and he fixed it right away.
11 de setembro de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Owen C was a great help to me
Owen C was a great help to me. He was respectful, courteous and thoughtful to my needs. I was stressing but he calmed me down with his demeanor. He fixed the problem in no time. I will always be team Owen C
8 de setembro de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi there, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Zach Larson
Zach Larson, really good guy, was able to help me out and was very patient, 10/10 service
6 de setembro de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Angel, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Very helpful rep name Emory L
4 de setembro de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi there, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
She was very patient and understanding
She was very patient and understanding. Helped me out with everything I needed in a timely manner.
30 de agosto de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Tyisha, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Waller Lee was such a tremendous help
Waller Lee was such a tremendous help. He was patient and understanding with all my questions and because of him the issue I had was dealt with!
30 de agosto de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Brian, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
I had an associate named Emory help me…
I had an associate named Emory help me with updating my correct hours and helped me make a deadline for a bill that is keeping me safe. I’m extremely grateful and I definitely recommend this company to anyone that is able to use it.
29 de agosto de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Emory was really helpful
Emory was really helpful! I was having trouble with an already linked card and she got it fixed for me and a timely manner! Thank you Emory!
29 de agosto de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Crimson, thank you so much for letting us know how you feel about our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Attentive Customer Service
Rose’s customer service was excellent. She was a great communicator, pleasant and attentive to treat my issue. A good experience. Thank you, Rose and PayActiv!
28 de agosto de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi James, we are glad that you like our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Resposta da Payactiv Inc.
Hi Lolita, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
Yennefer C gave superb customer service
Yennefer Clark was so very pleasant and helpful, I wanted to make sure she gets the recognition she deserves. I have been trying to get a hold of someone to fix my transaction issues. Yennefer was the only one whom helped me escalate the issues to Technical Support and look forward to finding solutions quicker. I am ever grateful and thankful for her support.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Lesieli, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Lee G is the absolute best agent at…
Lee G is the absolute best agent at payactive. Love him
24 de agosto de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Jesse, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
Lee was great and very knowledgeable at…
Lee was great and very knowledgeable at the job
23 de agosto de 2025
Avaliação não solicitada
Resposta da Payactiv Inc.
Hi Rachael, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
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