Absolutely terrible. I switched employers and had to jump through multiple hoops. It was finally sorted after a month, or so I thought. I went to transfer money and was charged the service fee, but th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Absolutely terrible. I switched employers and had to jump through multiple hoops. It was finally sorted after a month, or so I thought. I went to transfer money and was charged the service fee, but th... Ver mais
A empresa respondeu
As overwhelming and as many times I had to do Chats for month. There are 2 wonderful Agents that assisted me 10 Stars to Rita (Forgot her last name initial) and Brent T. They went above and beyond. Ha... Ver mais
A empresa respondeu
Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Ver mais
A empresa respondeu
I spoke with Felix this afternoon and he went way above and beyond trying to help me get set up and answer all my questions until I had everything figured out. Told me he would stay on the phone as lo... Ver mais
A empresa respondeu
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Stevens Creek Boulevard 4880, 95129, San Jose, Estados Unidos
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
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Valerie S was nothing less than amazing! She explained everything and didn’t have a problem answering my questions. Definitely was a great experience!!!!! Thanks again Valerie!!!!

Resposta da Payactiv Inc.
Good customer service. That's all that really matters in the end

Resposta da Payactiv Inc.
Aaron T helped me with getting my wages connected. Everytime I got connected with someone they just sent me down the same path but, Aaron was able to help me resolve my issue quickly and professionally. I appreciate his work!

Resposta da Payactiv Inc.
Ryan Kane did an amazing job helped in a really hard situation get the transaction cancelled extremely helpful, kind, and efficient customer service he deserves a raise or a promotion!

Resposta da Payactiv Inc.
The worst customer service I have ever experienced. I highly doubt the people who work in fhe call center actually work for Payactiv as they are useless. I would choose any other EWA app before I used Payacriv.

Resposta da Payactiv Inc.
Very helpful especially the situation I’m going through she saved me

Resposta da Payactiv Inc.
Derek Williams really made my day today he is the best

Resposta da Payactiv Inc.
They were to handle my issue that I had with the wallet mobile app. Quick and simple solution.

Resposta da Payactiv Inc.
Solved my issues fast and effectively. Thank you so much Daniela Ariel!

Resposta da Payactiv Inc.
My time is never updated. My job will approve my hours and pay active does not. I’ve had to wait sometimes a week before an update

Resposta da Payactiv Inc.
Brent T it’s a great employer. Anytime I get a hold of Brent or get a hold of anybody. They’re always right on the money. They are fast, polite, and they go above and beyond and make sure even after you’re taken care of you don’t need help with anything else if you’re looking for anybody to help you or assist you ask for Brent T 10 out of 10 and highly recommended

Resposta da Payactiv Inc.
Brent is very friendly and efficient. It’s a pleasure to have him assist me

Resposta da Payactiv Inc.
Donald Milo was a great help

Resposta da Payactiv Inc.
I was hesitant because I was worried becoming a little impatient with UKG in the app but I called the customer support number and “ Abigail Burnham” eased my worries answered my questions and solved all my issues.. THANK YOU :)

Resposta da Payactiv Inc.
Brent was awesome. He was quick and efficient to handle my request. Everything went smooth and easy thanks to him. Brent is awesome!!

Resposta da Payactiv Inc.
Brent T was very helpful and patient with me. Appreciate his help very much

Resposta da Payactiv Inc.
Great Customer Support Team
Always available for you and they are always reliable

Resposta da Payactiv Inc.
Excellent customer service!! Helped with all my needs!! Appreciate her so much

Resposta da Payactiv Inc.
Lee G. was such an amazing help! I pulled money from my check because I needed the funds and then the place that I sent it to would not let me have it. I was so worried about what I was going to do, but Lee took great care of me and made sure that I had my funds available immediately! Lee as very kind, considerate, and worked really fast to take care of my problem. I would recommend this app to anyone who wanted to use it just from the experience that I encountered with Lee. I’m forever grateful!

Resposta da Payactiv Inc.
Can hardly ever access my funds! The first couple months of my new job this was great. Then suddenly my account constantly said zero for access. It shows thousands in earned wages, but zero available for early withdraw. At first they blamed my employer, saying there was now a smaller window within which I could access funds because of my employers new policy. I’m friends with my management team who said that’s total bs. Now they’re saying something’s wrong with my account and they’ve escalated to the engineers to help. That was two weeks ago. I’ve chatted and called to no avail. Yesterday they told me it would be fixed or is at least I’d hear something today. Well, it’s afternoon already and I’ve heard nothing and still have no access to funds. Be careful not to trust them and do not budget according to relying on them. BEWARE!

Resposta da Payactiv Inc.
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