Payactiv Inc. Avaliações 2.040

O TrustScore é 4.5 de um total de 5

4,3

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible. I switched employers and had to jump through multiple hoops. It was finally sorted after a month, or so I thought. I went to transfer money and was charged the service fee, but th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As overwhelming and as many times I had to do Chats for month. There are 2 wonderful Agents that assisted me 10 Stars to Rita (Forgot her last name initial) and Brent T. They went above and beyond. Ha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I spoke with Felix this afternoon and he went way above and beyond trying to help me get set up and answer all my questions until I had everything figured out. Told me he would stay on the phone as lo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço B2B

Escrito pela empresa

Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Valerie S was nothing less than…

Valerie S was nothing less than amazing! She explained everything and didn’t have a problem answering my questions. Definitely was a great experience!!!!! Thanks again Valerie!!!!

14 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Kelli, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)

Avaliado com 5 de um total de 5 estrelas

Good customer service

Good customer service. That's all that really matters in the end

14 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Nicholas, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.

Avaliado com 5 de um total de 5 estrelas

Aaron T was very professional

Aaron T helped me with getting my wages connected. Everytime I got connected with someone they just sent me down the same path but, Aaron was able to help me resolve my issue quickly and professionally. I appreciate his work!

13 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Angel, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)

Avaliado com 5 de um total de 5 estrelas

Ryan Kane did an amazing job helped in…

Ryan Kane did an amazing job helped in a really hard situation get the transaction cancelled extremely helpful, kind, and efficient customer service he deserves a raise or a promotion!

12 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Elenore, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.

Avaliado com 1 de um total de 5 estrelas

The worst customer service I have ever…

The worst customer service I have ever experienced. I highly doubt the people who work in fhe call center actually work for Payactiv as they are useless. I would choose any other EWA app before I used Payacriv.

12 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi James, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.

Avaliado com 5 de um total de 5 estrelas

Very helpful especially the situation…

Very helpful especially the situation I’m going through she saved me

11 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Tykia, we are glad that you like our app and services. If you have any suggestions please let us know at support@payactiv.com. We would love to hear from you.

Avaliado com 5 de um total de 5 estrelas

Derek Williams really made my day today…

Derek Williams really made my day today he is the best

11 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Gia, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

Mobile app issue

They were to handle my issue that I had with the wallet mobile app. Quick and simple solution.

11 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.

Avaliado com 5 de um total de 5 estrelas

Solved my issues fast and effectively

Solved my issues fast and effectively. Thank you so much Daniela Ariel!

10 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Aiyana, thank you so much for letting us know how you feel about our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)

Avaliado com 2 de um total de 5 estrelas

My time is never updated

My time is never updated. My job will approve my hours and pay active does not. I’ve had to wait sometimes a week before an update

10 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Brandy, we highly regret the inconvenience. Our team will reach out to you soon and get your issue resolved as soon as possible.

Avaliado com 5 de um total de 5 estrelas

Brent T it’s a great employer

Brent T it’s a great employer. Anytime I get a hold of Brent or get a hold of anybody. They’re always right on the money. They are fast, polite, and they go above and beyond and make sure even after you’re taken care of you don’t need help with anything else if you’re looking for anybody to help you or assist you ask for Brent T 10 out of 10 and highly recommended

10 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Thomas, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

Brent is very friendly and efficient

Brent is very friendly and efficient. It’s a pleasure to have him assist me

10 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Quinn, we are glad that you like our app and services. That's such a boost for all of us at Payactiv. You have an incredible day! :)

Avaliado com 5 de um total de 5 estrelas

Donald Milo was a great help

Donald Milo was a great help

10 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Danny, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.

Avaliado com 5 de um total de 5 estrelas

Effective listening skills and Awesome customer support

I was hesitant because I was worried becoming a little impatient with UKG in the app but I called the customer support number and “ Abigail Burnham” eased my worries answered my questions and solved all my issues.. THANK YOU :)

9 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Joz, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)

Avaliado com 5 de um total de 5 estrelas

Brent was awesome

Brent was awesome. He was quick and efficient to handle my request. Everything went smooth and easy thanks to him. Brent is awesome!!

9 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Ebbe, we are glad that you like our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)

Avaliado com 5 de um total de 5 estrelas

Brent T was very helpful and patient…

Brent T was very helpful and patient with me. Appreciate his help very much

9 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Nicole, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)

Avaliado com 5 de um total de 5 estrelas

Great Customer Support Team

Great Customer Support Team
Always available for you and they are always reliable

9 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Wayne, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

Excellent customer service!! Helped with all my needs!! Appreciate her so much

9 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Naquisa, thank you so much for your encouraging star ratings and review. If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us at support@payactiv.com. Have a blessed day.

Avaliado com 5 de um total de 5 estrelas

Lee G was awesome!

Lee G. was such an amazing help! I pulled money from my check because I needed the funds and then the place that I sent it to would not let me have it. I was so worried about what I was going to do, but Lee took great care of me and made sure that I had my funds available immediately! Lee as very kind, considerate, and worked really fast to take care of my problem. I would recommend this app to anyone who wanted to use it just from the experience that I encountered with Lee. I’m forever grateful!

9 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi, we are pleased that you enjoyed our services. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!

Avaliado com 1 de um total de 5 estrelas

Can never access my funds

Can hardly ever access my funds! The first couple months of my new job this was great. Then suddenly my account constantly said zero for access. It shows thousands in earned wages, but zero available for early withdraw. At first they blamed my employer, saying there was now a smaller window within which I could access funds because of my employers new policy. I’m friends with my management team who said that’s total bs. Now they’re saying something’s wrong with my account and they’ve escalated to the engineers to help. That was two weeks ago. I’ve chatted and called to no avail. Yesterday they told me it would be fixed or is at least I’d hear something today. Well, it’s afternoon already and I’ve heard nothing and still have no access to funds. Be careful not to trust them and do not budget according to relying on them. BEWARE!

9 de julho de 2025
Avaliação não solicitada
logotipo da Payactiv Inc.

Resposta da Payactiv Inc.

Hi Allysyn, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.

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