PearlsOnly Avaliações 81

Pleased with the purchase Was good value and looked pretty. Bought it as a present and no doubt she will love it.

Pearls are beautiful. Bought them for my birthday, absolutely love them. Exactly as it shows in the picture on their website. They come with certificate. What I like the most is the available information that can help you decide. Service is fast and communication is excellent.

Easy website to use and to order. Good communication back once order is placed. Arrived when stated, carefully packaged and attractively boxed.

This is my second purchase and my son has also made a purchase. The web site is very easy to use with good advice and descriptions about the pearls. The delivery was extremely fast. Love that they come with a valuation certificate for insurance purposes. Other included extras are also a great touch. Can't recommend this company highly enough!

I had no need to worry about buying pearl earrings on line. When they arrived the were beautiful. They also came with a pouch to keep them in and a lot of information. I am now looking at the range again.

My Wife wanted a string of Pearls for all occasions. Found what she wanted on PearlsOnly.com , must say she is extremely pleased with both the style and quality, they really do look the part. Purchase process was smooth, arriving on time together with three further nice pearl gifts. Genuine company, would purchase from them again.

I was originally little apprehensive about buying expensive pearl earrings online without first seeing them but I needn’t have worried as I have had a very good experience and am very happy with my Akoya stud earrings. I would happily recommend and use PearlsOnly again. As soon as I ordered I was given a receipt with contact details and an address in the Uk. The receipt showed the identification number of the pearls. I didn’t have any queries but I felt that I could have contacted them at any stage.
The pearls were delivered by signed for Royal Mail (free postage) and included an insurance certificate giving more information about the purchase.
Interestingly they sent me some reject pearls to show the different qualities.
My Akoya pearls are lovely and were very reasonably priced compared with other websites.

I've bought two pairs of earrings with pearls both stunning! I was so happy with my purchase that I've placed a new order! The order took approximately 10 days to arrive, but the wait was well worth it! Excellent customer service as well! I'd definitely recommend PearlsOnly

Poor quality pearls and service

They were very poor in their communication and sent several emails all with different information leading me not understand when the item was coming, they then also made a mistake and the delivery was delayed beyond what they promised me on the phone. When speaking to them directly they were very rude and aggressive using diversionary tactics that it wasn’t their department and need to speak to someone else just wasting my time.

When I did finally receive the pearls, they looked nothing like the ones on the website, they were of a completely different shape and quality and was told this is what I should of expected due to the class/grade – but if that was true why did their website have pictures of completely different pearls??

I would also like to state that I had ordered pearls of the exact same class/grade from another website that were of much better quality and were identical to their website picture.

They then argued with me over their quality and over the returns process, the website very clearly had the wording “Free Returns”, though apparently this means they don’t charge you for returning items – and not that they can be returned for free – something which would be illegal in the UK market in any case.

I would never use them again, they have zero concern over the fact they are misleading from the get go, they purposely mislead on their products/quality by using better pictures on their website than of their actual products, they mislead on free returns – despite it being mentioned multiple times and they couldn’t care less about their 100% customer satisfaction statement.

Bought a Pearl necklace set for my wife for Christmas 2022, the purchase was originally made on 30/10/2022, so in plenty of time for Christmas.
The clasp (what they call a fish hook clasp) broke yesterday 08/03/2023, ABSOLUTE CRAP !!! Just like their customer service, they don't offer a repair service only a 90 day return service.
When you purchase an item in advance you expect good service, how wrong !!!
NEVER PURCHASE ANYTHING FROM THEM AGAIN.

My first experience was not good, probably because of lack of information and suspicion after reading some of the reviews.I couldnt an track as item hadnt arrived at Post Office plus a few other issues. However, when the Items arrived (eventually) i could not fault them. Perfect, colour size and packaging. I have since bought many items from PearlsOnly and have loved every piece, earrings, necklaces. Take the risk, I dont think you will be disappointed..be patient...

J'ai reçu une bague argent avec vraie perle très belle et je n'ai pas porté souvent. Reçue fin juin et semaine dernière au restaurant la perle est décollée et roulait sur la table. J'ai utilisé chat de pearlsOnly et on me dit qu'il n'y a rien à faire car pas de remboursement après 90 jours et j'ai demandé pour réparer encore NON ils ne font pas réparation. Vraiment déçue je pensais avoir enfin trouvé un bon endroit pour des bijoux avec de vrais perles. Bullshit !!!

This is my second order and I'm still very happy! Beautiful black pearls bracelet at very good price and quick delivery. Comes with the certificate of authenticity and a beautiful bag to store the jewel. I recommend this company to treat yourself or offer a nice gift!

Excellent experience buying with the Australian branch of Pearls Only. Shipping was fast - and the item came beautifully packaged. Will definitely buy again.

Was given a three day delivery guarantee by customer service agent. (Product would be delivered within three days, not shipped.) Order wasn’t delivered until over a week later. No ways to contact DHL, (a notoriously bad shipping company,) and the order was sent out of Beijing. The company claims to be based out of Houston, Texas, but it is actually based out of Beijing. Site doesn’t have any way to contact them when they make mistakes, or a way to leave reviews. Buyer beware.

I have bought jewellery from PearlOnly twice. First I have bought a set of white freshwater pearls and the second time freshwater pearl necklace. I was very satisfied with their service and the quality of the pearls. I received two gift certificates for my purchases, which I wanted to redeem on my next purchase. Unfortenately I didn't know it wasn't possible to use both on the same purchase, so I ask them for help. They kindly helped me by combining both gift certificates and issuing a new one for the total amount.
Because of their quality work and fast response I am planning to make another purchase. I will buy double freshwater pearl necklace in pink as a gift for my daughter. And I am pretty sure she will be very happy with the gift.
Congratulations to the company, they deserve 5 stars.

I bought two pearl bracelets and they were absolutely stunning (one for each of my sister in laws). They came in their own respective box which was hand wrapped by the company, adding a personal touch to my order. The company offered dyed pearls, but I made sure to purchase the natural coloured pearls, as I like that look best. I received my bracelets in no time, and I was incredibly happy with the results. They each had their own clean cloth, their own zipper pouches and bonus earring sets. The only thing that was missing was a second instruction care card (size of a business card) to go with the second bracelet, but that’s it! 10000% I would buy again from this company.

Also, you can test that they are real pearls by conducting the “tooth test”. One should be able to feel the nacre if they are real pearls. The pearls from PearlsOnly are real !!! And very beautiful :)

These are one of the best people I have ever purchased from, all the goods I have received so far have been exceptional.
I have had necklaces, bracelets, chokers and pendants and they have been an exceptional experience, the packaging is great, my purchases have been of exceptional value.
I could never give pearl's only less than 5 star, but would like to give 10 out of 10.

Purchased a pearl for an earring that fell off. Got my order in the mail, a bit late but that's because Canada Post was severely affected by Covid. Pearl was beautiful, just the right size that I ordered and matched my other earrings. They sent a personalised letter in the package, as well as imperfect pearls for me to compare with. That's going out of their way to make their customers satisfied with their order. The package was so beautifully arranged as well. When I had a question, I got an answering email right away. I couldn't ask for a more professional treatment, though I only purchased one pearl. This is a good company, I'd be purchasing again from them. 5 stars for Pearls Only.