Pentair, Inc. Avaliações 

This company is one of the worst scams I have ever encountered. I honestly wonder how they are still in business. Their customer service is nearly impossible to reach, and their pool equipment keeps failing, with replacement costs that are outrageously expensive!

After waiting an hour on the phone for what seems to be their only employee to finally answer, I was told that I would need to upgrade my system through a certified technician at a staggering cost of $4,500 because they no longer support the component that failed.

Instead, I found someone who was able to repair it for just $300, and I did the work myself. My pool is now working again.

But here is what I find particularly concerning: the way Pentair's equipment and upgrade requirements seem to force customers into repeatedly replacing expensive components rather than repairing them. It feels like a system designed to make you buy the same equipment 3 times over just 4 years.

The pool lights are another example. They have failed one after another, and each replacement costs around $700 for what is supposed to be a premium LED light. You are paying the price of a PlayStation 5 for a pool light that, in my experience, is no better in quality than something you would find in a child's toy!

Pentair seems to know exactly how to take advantage of its customers. Once you invest in its products, you are essentially locked into its ecosystem and left paying for repeated failures and expensive replacements over the years.

Horrible company, they try to sale you new things extremely expensive telling you that you have no choices and they lie to us.
They told us to replace a board that would cost us $4500 and find out we fixed the issue for $300.
This company is a rip off
Sad to take advantage of people

Extremely disappointed with Pentair. Over just 2–3.5 years, I’ve experienced multiple problems with my Pentair pool system, including a failed IC40 salt cell, a failed pump control board, a glitchy EasyTouch control panel triggering recurring “HIGH REFRIGERANT” errors, and pool lights that don’t work.

For the money invested in an all-Pentair system, I expected much better reliability and quality. Instead, I’ve spent far too much time troubleshooting equipment that should work properly. This experience has seriously damaged my confidence in Pentair products. I would think twice before purchasing Pentair again.

Pentair constantly has a recording that say wait time is over an hour regardless what time you call. After waiting an hour the person declines a warranty on their product since it was bought on line even though the on line store also has a brick and mortar store. They claim a 3 year warranty in their ads but don’t say that if you buy it on line it’s only one year. Shame on such a company.

3 years in and my UltraTemp 110 heat pump failed. So much for reliability. Called the warranty line and they said I’m covered. Great. But no, Pentair emails me the next day AFTER THEY ISSUED THE WORK ORDER to a repair company and say, sorry we made a mistake and it’s not covered. They conveniently left out the warranty period on my warranty certificate that I had registered. Shady. Don’t recommend.

Is Pentair going out of business? I’ve had significant issues with a product. Can’t get anyone in the phone, no calls back. Even filled out their online request and nothing. Giving 1 star because zero wasn’t an option.

Probably the worst company I have EVER dealt with. I’ve been through two Intellichlor units with one breaking after a week. Better buy from a local pool store as trying to get Pentair customer service on the line is literally non existent.

Their company customer service recording cites wait times of over an hour. Imagine running a company where a public message like this is acceptable.

I can’t believe how this garbage company is still in business.

We had a heater for 12 years with no issues. Replaced it with the exact same pentair piece if shit for $5000. Had issues right from the beginning with it whistling. Pool store came out over 10 times trying to fix the issue. After 4 months it started leaking and not covered under warranty. I was told we needed to spend another $5k on a heater. We went with the Jandy heater. Will never buy anything Pentair ever again! Junk products and even worse customer service and zero warranty!

The Pentair IC30 salt generator is a total POS. Luckily ,I’m still under warranty . This will be the third unit in 7 months . Calling Pentair only required one hour of wait time.WTF? Anyway, have work order and crossing my fingers.

Do yourself a favour and gives these gives a a big miss. Had issues with my PENTAIR Posi-Chlor salt water chlorinator and PENTAIR Enviromax pump within the so called 3-year warranty period and not covered. Misleading advertising at its best.

As a pool and spa business owner for 47 years I had been loyal to Pentair as my main supplier for 90% of my pool/spa/water needs. No more. The very day they backwashed all of their Carecraft customers to waste is the day we pulled the plug on them AND their stock price began to take a dive and start the rapid descent down the stock ladder. Thousands of their previous customers can't understand why a company would disassemble decades of loyalty and pump this level of ill will into the pool/spa trade. Clearly they didn't filter any possible ramifications through their decision making system. The flow of our purchasing into their competitor's pipeline has been almost 100%. I cannot imagine sending my customers down the drain with the same disdain. They might survive but it will only be by skimming the available pool of customers left that aren't heated enough to say "goodbye".

Giving this company 1 star is being generous, they do NOT support their products, they do not HELP their customers. I called for help on one of their products and their response is we don't make that item or support it anymore, couldn't even supply a user guide or manual. Turned out to be a complete lie as I was able to ultimately find the manual on their web site. The product too doesn't work.

Terrible product support. Every time I call I get "we are experiencing higher than normal call volume resulting in hold time of 1 hour or more. If you want, go to our f-ing website, and the answers are there for you". But my answer is not there. I've been on hold for 45 minutes, and I hear the same message every 20-30 seconds. Hire some more help.

Pentair’s customer service performance during my recent pool‑heater repair appointment was nothing short of unacceptable. What should have been a straightforward service call turned into a multi‑hour ordeal marked by missed commitments, nonexistent communication, and a complete lack of accountability.

I was scheduled for a 9:00 AM appointment. By 9:30 AM, with no technician in sight, I attempted to call Pentair to find out what was going on. What I encountered was a customer‑service black hole. The phone system placed me in a queue with a wait time exceeding one hour, and every alternative number I tried led to the same dead end—no human being, no assistance, no information. Just automated loops and wasted time.

By 11:00 AM, instead of receiving a call or explanation, I received a text message informing me that the technician would now arrive at 1:30 PM. No apology, no reasoning, no acknowledgment of the missed appointment—just a new time dropped into my lap as if my entire morning hadn’t already been disrupted.

Then, at 2:00 PM, the inevitable happened: no‑show again. No call. No update. No explanation. Nothing.

This pattern of behavior reflects a customer‑service operation that is either completely overwhelmed, completely disorganized, or simply indifferent to the people who rely on their products. Pentair sells premium equipment, but the service behind it is anything but premium. It is chaotic, unreliable, and dismissive of the customer’s time and trust.

Based on this experience, I strongly recommend that anyone who has a choice avoid doing business with Pentair. Their customer service is not just poor—it is dysfunctional. When a company cannot honor appointments, cannot provide live support, cannot communicate delays, and cannot show even basic respect for the customer’s time, it forfeits the right to call itself a leader in its industry.

Pentair may make decent equipment, but their service truly and consistently fails. And that failure becomes the customer’s problem every single time.

Probably the worst, they have zero customer service support, you will never get someone to talk to on the phone. Wait times are 1 hr and I have tried 3 times now.
Had to go to my pool builder and local pool supply to get help.
Don’t buy PentAir!!

The intelliconnect is a piece of garbage. I was talked in to it by Cliffs pools in Ft. Lauderdale when pool was re-surfaced. I HATE this product. It goes off line and refuses to connect to wifi, even tho I have wifi boosters all over house including the wall the intelliconnect is mounted to. Pentair support is useless unless you can spend hours waiting on the phone for assistance. But first the automated system asked a bunch of question then told me wait is over an hour.
I will NEVER buy a Pentair product. Do not waste your money on a intelliconnect. Of all devices at my house connected to Wifi this intelliconnect is the most useless waste of money.

I sent a request from their website with all pertinent info regarding a possible warranty issue....our $1,000+ salt cell failed after 3 years and 5 mos; of course the warranty was only for 3 years; first one I had lasted 7+ years. Also sent a follow up email 5 days later since I heard nothing...have been holding for them for 45 minutes now. I just ordered a new one which cost $700 more than the one I ordered 3 years ago. Either their products are terrible or they don't have adequate customer service reps...OR BOTH; very, very, poor business practices and horrible or non existent customer service.

Horrible company! Run away. Do not waste your money. There is no customer service and you DO NOT get what you paid for. $4500 later on a pool heater that’s nothing more than a brick, and Pentair’s response? “Sucker!” Stay away!

I have had nothing but problems with some of my Pentair equipment. A month ago I had to replace my salt cell generator. I purchased a new Pentair one for $1900 and it didn’t work when they installed it. They sent out warranty parts the same day but it has never worked I’ve had to purchase shock 3 times and I’ve turned it up to 100%. A brand new salt cell shouldn’t have to have warranty work right from the start. They should have replaced it with a new one that works but they insisted this was the way to go. Now it’s still not working and I’ve had to buy more shock to keep chlorine levels up. Their product is awful. If I were to build my pool again, I would never use Pentair. Of course I put a claim in for warranty work. We’ll see how long that takes for them to get it working. Their customer service isn’t the best either.

Salt cell under warranty. They do not answer the phone for customer service. The product worked for about 15 months. I'll never buy a PentAir Product again. Horrible company with bad product and worse service.