Pentair, Inc. Avaliações 

My Salt Cell went out after 2 months. I was on hold for 2 hours, but it was July. When I talked to a representative he sent me an email and correspondence was much easier.

They sent me the replacement parts and i’m back in business.

The new IC40 plus is very powerful and i love the improved readings it gives.

Very satisfied.

Pentair is a lousy business

My pool heater exploded for two seasons (Edmonton Alberta)
So that’s 4 months of use
Unit exploded and near caught fire and they blame “pool chemicals” being the problem

They will not replace the unit

A huge center finger to this company - you deserve to burn.

If you cannot stand by the product you sell - you shouldn’t be allowed to sell

Terrible company
Buyer beware - truly warn you to buy anything else.

As others say, this company is useless. There is no way to reach customer service. They don't answer the phone, either the 800 number or at their corporate office in MN. There is no call-back feature at the 800 number so you must sit on hold for hours. Clearly, they have no intention to answer the phone. A Pentair dealer gave me an email address warrantyfloridaatpentairdotcom. They don't answer that either.

These guys are just the absolute worse. Not only are they selling garbage products, they don’t answer the phone ever. I spent collectively over 20 hours on hold trying to reach someone, never had anyone even pick up. When I finally got an email back from customer service, they completely dicked me around making me pay for additional technicians, asked for info id already provided several times, made me open the unit up to take more photos all to then be told that they wouldn’t do anything other than replace random parts even though we had 3 technicians unable to verify what was wrong with our 4 week old Pentair heater that stopped working

The worst customer service I've ever dealt with. I was on hold for over two hours and never reached a live person. I finally gave up.

I invested in Pentair equipment because it's marketed as a premium brand, but my experience has been extremely disappointing. I've had multiple equipment issues over the years, and when I needed technical support, I couldn't get anyone on the phone.

Before you buy, read the reviews for yourself. You'll find many customers reporting similar experiences with long hold times and difficulty getting support. Based on my experience, I would not purchase Pentair products again.

I spared no expense but made a mistake in going with Pentair. The tub doesn’t heat up quickly, the app is quirky and unreliable. Stay away!

Salt cell went again and I am on number 4 sensor in 5 months on a brand new pool system. There is an issue and it’s a lemon. Very disappointing!

Wenn die Pumpen funktionieren, ist alles okay.
Aber wehe man hat einen defekt, der möglichst auch noch in der Garantiezeit ist.
Es befinden sich einige Pumpen auf einem Flachdach, die aussschlieslich Regenwasser abpumpen.
Von 25 Pumpen, sind 4 defekt (nach ca. 6 Monaten), diese wurden zur Überprüfung eingeschickt.
Antwort: Diese Pumpen sind defekt, da sie ein falsches Medium gefördert haben.
Ich habe den Standort und das Fördermittel (Regenwasser) nochmal bennant.
Antwort: Wir bleiben bei unserer Antwort und fertig.
Daraufhin fragte ich, was den falsches gefördert wurde?
Antwort: Es wurde in der Werkstatt geprüft, das Fördermittel war falsch und roch nach Öl.
Was soll ich sagen? Wirklich toller Service!

If you are considering buying Pentair pool equipment, be prepared for some of the worst customer service in the industry if you ever need to file a warranty claim.

Less than a year ago, I purchased a Pentair IntelliChlor Plus40 for over $1,500. As a homeowner who installed it myself, I am subject to their strict 1-year parts-only warranty. The unit recently suffered a complete failure—a known manufacturing defect that is explicitly documented in Pentair’s own Technical Service Bulletin (TSB A00707).

Because Pentair refuses to provide a modern online form or email portal for warranty claims, you are forced to call them. I waited on hold for over three hours. When a representative finally picked up, he was incredibly rude and combative.

Instead of helping me, he immediately questioned why I had the TSB, reprimanding me and stating that Pentair "does not share TSBs with the public." When I tried to direct him to a specific picture in the bulletin that perfectly matched my unit's damage, he bizarrely claimed that he did not even have access to his own company's TSB. I had to verbally describe the physical damage to him instead.

After my explanation, he abruptly stated he was going to send me a replacement cell, demanded that I send the old one back, and then literally hung up on me.

Pentair is clearly deliberately understaffing their phone lines to create three-hour wait times, hoping customers will just give up on their warranty claims. When you do get through, their representatives are hostile and lack access to their own technical documents.

I have been a loyal Pentair customer for over 10 years, but I am done. I will be switching my pool infrastructure to CircuPool, which actually supports DIY homeowners and treats its customers with respect. Do yourself a favor and avoid Pentair. A warranty is useless if the company treats you like an enemy for trying to use it.

Was on the line for customer service starting at 8 AM EST and waited for 2 hours before I gave up with the call. No way to leave call back option. Very blatantly not accepting any customer service calls. Also product broke 2 days after the 1 year warranty was up.

Will never buy Pentair again! ABSOLUTE WORSE CUSTOMER SERVICE I've ever had anywhere!!!!
Have a salt cell problem and is under warranty.
5 days in a row, multiple times a day on hold with NO RESPONSE!
Ridiculous hold times! Can't talk to anyone!
BUYER BE WARE AND AVOID Pentair!!!!!!

Pentair does Not answer the phone or respond to emails on questions regarding faulty equipment. It is almost impossible to even find the serial number on the equipment, their website does not recognize the numbers. I think their warranty is really scam because it is so difficult to even reach them for a claim. Most people will just give up. My only recourse is to contact the AG consumer fraud division and see if they can get a response

I recently purchased a home with a Pentair pool system. For the past five days I have attempted to reach the Pentair Customer Service line to ask about pairing the Pentair control system with my mobile devices. Each time I have called I have been warned “that due to the high frequency of calls” wait times to speak with a CSR could exceed one hour. They weren’t lying. Each time I have been on hold for 60+ minutes and still could not speak with someone from Pentair. Five days later and I still haven’t gotten through. This might possibly be the worst example of customer service that I have ever experienced or heard about. Pentair’s customer service department should be abolished. Actually, based on my experience, I think the department has already been abolished - they just haven’t told anyone…

Customer Service is non-existent - wait times over an hour, they must have way too many quality problems with their products or too cheap to get people to support their product, either case it stinks.

Their new pump does not have a display to see what is happening and to aid with programming, your feedback is through Bluetooth, (which may or may not connect and stay connected) or WIFI (had to move the wireless router to provide enough signal outside to the motor) (So they can collect data on you)

Who wants to have their phone everytime you want to adjust the speed.

New Superflow VS pump installed at end of last season (2025). Used for a few weeks, shut it down for winter, and then used it for a total of about 2 months in 2026 before is shut down and won't restart. It sounds like there is something broken internally. And yes, I checked the impeller and everything else that you could imagine. There are no obstructions, debris, cracks, melting, or anything out of the ordinary. Supposedly there is a one-year warranty but I've been on hold for 3 hours at the time that I'm writing this review and I'm not confident that my call will even be answered at this point! Terrible product, terrible customer service - can't get in touch with anybody!!

We purchased a Pentair Sta-Rite HS Series Stainless Steel 4" Submersible Pumps for a well pump. The motor broke after 3 years of only seasonal, summer, use. Do not purchase this pump.

Inaccurate manuals. Hold times over 2 hours for customer support. (I disconnected approximately 2 hours on hold.) Web pages do not supply accurate searchable index for replacement parts. Possibly the worst after purchase customer experience ever.

HORRIBLE HORRIBLE ... CUSTOMER SERVICE, COMPANY, TOTAL JOKE! BOUGHT BRAND NEW LT25 CHLORINE GENERATOR, INSTALLED A MONTH AGO BY LESLIES, HAVE CALLED SEVERAL TIMES NUMEROUS TIMES WAITING FOR HOURS LISTENING TO A HORRIBLE RECORDING CLAIMING A ONE HOUR OR MORE WAIT OVER MULTIPLE TIME SPANS. SENT A MESSAGE OVER THE CUSTOMER SERVICE PAGE AND RECEIVED A REPLY TELLING ME TO CALL THE SAME STUPID NUMBER THAT NEVER ANSWERS DAY OR NIGHT. THIS COMPANY IS THE WORST. LESLIES SERVICE IS USELESS. i WAS TOLD BY A TECHNICIAN THAT THE STORE MANAGER WOULD CONTACT ME AND NEVER GOT A CALL, MESSAGE, TEXT.

Replaced a Pentair salt cell and it failed within 9 months and they are asking for a thousand dollars worth of plumbing to be done before they will honor the warranty on a pool that is over 10 years old with all Pentair equipment and the last Pentair salt cell laster over 6 years with the current setup. Email response time takes days and the hold time is usually 1-2 hours if you actually get anyone to answer. Worst customer service experience I have ever had. I just converted to chlorine. Will never buy anything Pentair ever again.

We replaced all of our pool and spa equipment 3 years and 3 months ago. So far we have had to replace 2 pumps, a salt cell gauge (which is now broken again), a pool robot, and now just after the warranty ended, the motherboard in the control panel. Additionally, the technology interface is beyond horrible and seems to be operating on language built just after BASIC. This equipment is supposed to be the "best". If so, there is a huge opportunity in the industry to actually build a quality product. It is impossible to get in touch with anyone at the company- last time I called it was a 189 minute hold time. Completely useless company and equipment.