Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... Ver mais
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Veja o que dizem as avaliações
New treats always arrive just as supply running low. Easy to subscribe. Excellent little treats
I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... Ver mais
My cats completely stopped eating their food after I added salmon omega-3 oil. I would have thought they were just being picky, but both of them did it. I'm not recommend this product. Upd. After pos... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness
Informações de contato
Pets Purest, Suite 3, Grove Chambers, 36 Green Lane, SK9 1LD, Wilmslow, Reino Unido
- support@petspurest.com
- www.petspurest.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Goods arrived promptly
I was impressed with the prompt arrival of the goods ( Dental Spray). As I have only been using it for 5 days I can't comment on its efficacy. However, my over sensitive greyhound has got used to it so I am hopeful it will help to make her terrible breath less terrible! Ex-racing greyhounds are renowned for their poor teeth so I am circumspect about the overall result (she has had two lots of teeth removed and I am reluctant to repeat the procedure as she is nearly 11).
Found this online as I was searching to…
Found this online as I was searching to help my 13 year old dog. Easy to order and it’s easy for her to take, just sprinkle it on her food.
Great product (salmon oil) and the dog…
Great product (salmon oil) and the dog loves her daily dose. It's only been a few days but hoping it will help with her knee joint issue.
Can't judge yet as I have not used it…
Can't judge yet as I have not used it long enough

Resposta da Pets Purest
Wouldn't know haven't received my order…
Wouldn't know haven't received my order despite paying for it and no notification regarding delivery. Says Royal Mail awaiting delivery.
Have emailed twice not even an acknowledgement of receipt of emails.
Definitely won't use again.

Resposta da Pets Purest
Rubbish delivery service
I ordered 2 packets of bone broth as we were going away and thought this would be easier than making it up from my usual powder I buy. They took order and my money but a week on I've heard nothing further despite sending an email and contacting them via the contact form. Not even an acknowledgement which I find extremely rude. They say they deliver within 3-5 working days but looking at the tracking Royal Mail are still awaiting my package 7 days on!! Absolutely rubbish!!

Resposta da Pets Purest
No refund given
The treats are of a nice standard, however my delivery was incomplete as an item had been taken off, but I have not received a refund for the missing item. I have sent an message to the company regarding the refund and haven't had anything from the company. Such a shame having to chase a refund. The quality of customer service seems quite low.

Resposta da Pets Purest
From order to delivery everything went…
From order to delivery everything went smoothly
Happy customer
This was my first time ordering from petspurest, easy to do and quick delivery of my order. Will use again

Resposta da Pets Purest
My dog happy dog loves it & is thriving on it
My dog loves it & is thriving on it , there helpull & fast door to door
Good Service
This was ordered late on Thursday and delivered on the Saturday excellent service
Salmon oil
Got a monthly subscription for salmon oil always delivered on time and reasonably priced
Love the products
Love the products! Our dog is very fussy with food so worried should wouldn’t take the supplements - didn’t need to worry as she had no problems taking them. Delivery was also very quick - very impressed!
We have a £160 order missing
We have a £160 order missing. I placed an order on the 23rd. We have had no tracking number and the order says fulfilled. The tracking number on the order dpd don't seem to exist. I've tried contacting pets purest through email and the page no response.
Edit: jess replied and gave me a DHL tracking number, the tracking says it should of been with me on the 27th last Monday. Its been a week now.
Update: my order finally arrived 🙌 but I will not be ordering again, the customer service is incredibly bad.

Resposta da Pets Purest
Pets Purest website was easy to use
Pets Purest website was easy to use. Ordered salmon oil for mý dog. Recieved guickly and was well packaged. Thankyou
Communication difficulties
I ordered two of the same product and only received one. I found it difficult to find out how to contact them about the issue afterwards. There is no phone number.
However, the product is very good and I will order again.
The packet of chicken nibbles was not…
The packet of chicken nibbles was not in the box and despite completing the on line contact form and sending an email I have not heard anything back about missing item

Resposta da Pets Purest
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