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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... Ver mais

Avaliado com 4 de um total de 5 estrelas

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... Ver mais

Avaliado com 5 de um total de 5 estrelas

My cats completely stopped eating their food after I added salmon omega-3 oil. I would have thought they were just being picky, but both of them did it. I'm not recommend this product. Upd. After pos... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação
  2. Loja de Ração
  3. Pet Shop

Escrito pela empresa

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(1.253)

33 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Goods arrived promptly

I was impressed with the prompt arrival of the goods ( Dental Spray). As I have only been using it for 5 days I can't comment on its efficacy. However, my over sensitive greyhound has got used to it so I am hopeful it will help to make her terrible breath less terrible! Ex-racing greyhounds are renowned for their poor teeth so I am circumspect about the overall result (she has had two lots of teeth removed and I am reluctant to repeat the procedure as she is nearly 11).

25 de março de 2023
Avaliado com 3 de um total de 5 estrelas

Can't judge yet as I have not used it…

Can't judge yet as I have not used it long enough

23 de março de 2023
logotipo da Pets Purest

Resposta da Pets Purest

Hi Bridie,

Thank you very much for your review, I hope you have had a lovely start to your week!

We would love to hear how you get on with our product in the future.

Kind regards,

Jess

Avaliado com 1 de um total de 5 estrelas

Wouldn't know haven't received my order…

Wouldn't know haven't received my order despite paying for it and no notification regarding delivery. Says Royal Mail awaiting delivery.

Have emailed twice not even an acknowledgement of receipt of emails.

Definitely won't use again.

25 de março de 2023
logotipo da Pets Purest

Resposta da Pets Purest

Good afternoon Angela,

Thank you very much for your review, we massively appreciate any and all feedback as it helps up to improve over time.

We sincerely apologise for this and any inconveniences caused as a result. I have emailed you to inform you that a replacement has been sent out to you and should be with you in the upcoming days. We have also recently brought Customer Service back inhouse to ensure each of our customer's experience is the best possible.

Please let me know if there is anything else I can help you with.

Have a lovely day.

Kind regards and further apologies,

Jess

Avaliado com 1 de um total de 5 estrelas

Rubbish delivery service

I ordered 2 packets of bone broth as we were going away and thought this would be easier than making it up from my usual powder I buy. They took order and my money but a week on I've heard nothing further despite sending an email and contacting them via the contact form. Not even an acknowledgement which I find extremely rude. They say they deliver within 3-5 working days but looking at the tracking Royal Mail are still awaiting my package 7 days on!! Absolutely rubbish!!

1 de abril de 2023
Avaliação não solicitada
logotipo da Pets Purest

Resposta da Pets Purest

Hi Angela,

Thank you very much for your review, as a small business, any and all feedback is vital for us to improve.

We sincerely apologise for the delayed response to your email. We have recently brought Customer Service back inhouse to ensure each of our customer's experience is the best possible.

We have reached out to you and replacement has been sent out to you.

If there is anything else I can help you with, please contact me personally at jess@petspurest.com and I will ensure any queries are resolved as quickly as possible.

I hope you have a lovely day!

Kind regards and further apologies,

Jess

Avaliado com 3 de um total de 5 estrelas

No refund given

The treats are of a nice standard, however my delivery was incomplete as an item had been taken off, but I have not received a refund for the missing item. I have sent an message to the company regarding the refund and haven't had anything from the company. Such a shame having to chase a refund. The quality of customer service seems quite low.

24 de março de 2023
logotipo da Pets Purest

Resposta da Pets Purest

Hi there,

Thank you very much for your review, I hope you have had a great start to your week.

We sincerely apologise for this. We have reached out to you and a refund has been processed. As a small business, we strive to give our customers the best experience that we can, and we will ensure that this does not happen in future. As of this week, we have brought customer service back in house to make sure that this is the case.

If there is anything else I can do to help, please contact me personally at jess@petspurest.com.

I hope you have a lovely day!

Kind regards and further apologies,

Jess

Avaliado com 1 de um total de 5 estrelas

I have not received my order

I have not received my order. Still waiting

23 de março de 2023
logotipo da Pets Purest

Resposta da Pets Purest

Hi Luica,

Thank you very much for your review, I hope you have had a lovely day so far.

We sincerely apologise for any delays with your order.

I have emailed you personally regarding your missing order, and I will ensure this is resolved for you as quickly as possible.

I look forward to hearing from you.

Kind regards and further apologies,

Jess

Avaliado com 5 de um total de 5 estrelas

Love the products

Love the products! Our dog is very fussy with food so worried should wouldn’t take the supplements - didn’t need to worry as she had no problems taking them. Delivery was also very quick - very impressed!

23 de março de 2023
Avaliado com 1 de um total de 5 estrelas

We have a £160 order missing

We have a £160 order missing. I placed an order on the 23rd. We have had no tracking number and the order says fulfilled. The tracking number on the order dpd don't seem to exist. I've tried contacting pets purest through email and the page no response.

Edit: jess replied and gave me a DHL tracking number, the tracking says it should of been with me on the 27th last Monday. Its been a week now.

Update: my order finally arrived 🙌 but I will not be ordering again, the customer service is incredibly bad.

30 de março de 2023
Avaliação não solicitada
logotipo da Pets Purest

Resposta da Pets Purest

Good afternoon Chantell,

Thank you very much for your review, I hope you are well.

We sincerely apologise for the delayed response and you missing order.

Please could you email me directly at jess@petspurest with your order number and I will ensure this is resolved for you immediately.

I look forward to hearing from you.

Kind regards and further apologies,

Jess

Avaliado com 3 de um total de 5 estrelas

Communication difficulties

I ordered two of the same product and only received one. I found it difficult to find out how to contact them about the issue afterwards. There is no phone number.
However, the product is very good and I will order again.

22 de março de 2023
Avaliado com 1 de um total de 5 estrelas

The packet of chicken nibbles was not…

The packet of chicken nibbles was not in the box and despite completing the on line contact form and sending an email I have not heard anything back about missing item

22 de março de 2023
logotipo da Pets Purest

Resposta da Pets Purest

Good afternoon Donna,

Thank you very much for your review, as a small business we appreciate any and all feedback as we are continuously striving to improve.

We sincerely apologise for the missing item from your order. We have contacted you and sent out a replacement.

If there is anything else I can do to help, please contact me at jess@petspurest.com and I would be more than happy to help.

Kind regards and further apologies,

Jess

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