Phantom Motor Company 

My experience with longin has been great, answered any questions I’ve had straight away, amazing customer service, helped with everything along the way, definitely recommended

Gary our salesman was fabulous, could not fault anything with the staff. Coffee is really nice.

The communication from Longin from my first interest in the car was impeccable. He gave reassurance and guidance where needed, especially after a bad experience at a different dealership. From huddersfield to wigan, all the faith was in the quality of the vehicle and what I was committing to without even seeing it in person, though the video helped. On collection of the vehicle I was met by a very personable and approachable gentleman who went above and beyond to ensure my happiness and comfort in all aspects. From first speaking to him, to meeting him in person it is evident that he has ample knowledge and is passionate about his job. Thank you Longin you have made me a very happy lady, and the umbrella and wine were a welcome surprise and addition to the whole experience. To anyone wanting a new car, I can not recommend phantom motors enough and can only hope everyone has the same experience as i have. Thank you Longin and phantom as a whole.

Fantastic experience from this car company. Dan Berry from this company was amazing. He was patient, a very good listener and also was very professional from start to finish. Really appreciate his service and the whole team. Thank you all very much especially Dan
:)

Excellent pre-sales service, but a disappointing handover.
Before visiting Phantom Motor Company with my son, I had read about their number-one ranking among 16,000 UK dealers and was impressed by the reviews.

The pre-sales experience was excellent: professional, welcoming and completely pressure-free. We agreed to purchase my son’s BMW on our first visit, with a scratched alloy due to be repaired before collection. The only slight concern was the additional £299 administration fee, but everything else had gone smoothly.

Unfortunately, the collection didn’t live up to the same standard. The car was dirty outside, the alloy hadn’t been repaired as agreed, and when we got home, we found the interior hadn’t been properly valeted, with marks and crumbs still present. We ended up spending what should have been a special afternoon cleaning his new car, which took the shine off an important day for him.

To be fair, Phantom later arranged for the car to be properly valeted and the alloy repaired. However, the disappointment could easily have been avoided with a thorough pre-collection check.

A £20,000 + BMW may not be a Ferrari, but it was a very special purchase for my son. Regardless of a car’s value, every customer deserves the same attention to detail, especially at handover. The pre-sales service was excellent; the collection experience simply needed to match it.

Great salesman (Alistair) very helpful and accommodating throughout the process, nothing was to much trouble!! Great show room and beautiful selection of cars

Gary and Brad have been incredible with their service.

Process from start to finish was excellent.

Overall, very impressed with the customer service. Would recommend!

Helpfulness beyond any dealer I've dealt with before
Can't recommend Dan enough.

Been nearly 3 months without a car now.I have emailed phantom motors but there has been 0 replies but they will happily respond to everyone’s messages on here.

I bought a car from Phantom Motor Company at the end of August last year and, unfortunately, my recent experience has left me disappointed.

I’ve recently had the car serviced and MOT’d by another garage, who identified that the vehicle’s software had not been updated. They advised that this was causing the fuel injectors to not operate correctly.

They also advised that it appears the engine oil had not been changed, despite the car being sold to me as having been prepared/serviced.

I appreciate that issues can occur with used cars, but I would expect a vehicle to be properly checked and maintained before being sold. Finding out that basic servicing and software updates may not have been carried out has left me questioning the standard of the checks performed before I purchased the car.

Overall, I’m disappointed with the experience and expected a much higher standard from a professional motor company.

Right from the first call with Gary at phantom motor company the service has been exemplary. I travelled up to viw the car and had everything explained to me with absolutely no pressure and also was kept informed all the way and when picking up my new car service was excellent 10 stars

I would like to take the time to express my sincere thanks and appreciation to Clarisse from the Phantom Motors After Sales Team for the fantastic service and support she provided from start to finish.

From the moment I contacted the team regarding the issues with my vehicle, Clarisse was incredibly helpful, professional and reassuring. She went above and beyond to ensure that everything possible was done to get my vehicle repaired as soon as practicable, keeping me informed throughout the process and making what could have been a very stressful situation much easier.

Clarisse also went the extra mile by arranging a hire car for me, ensuring I was not left without transport while my vehicle was being worked on. On top of this, she was able to secure a partial refund on the work carried out, which was greatly appreciated.

Her dedication, communication and genuine willingness to help really stood out. She consistently demonstrated a high level of professionalism and customer care, and I could not have asked for better support.

Clarisse is a real credit to Phantom Motors and an excellent ambassador for the company. Her efforts have certainly not gone unnoticed, and I would like to thank her sincerely for everything she did to help me.

⭐️⭐️⭐️⭐️⭐️ I cannot fault phantom motor company at all, longan was very helpful and answered all our questions and concerns, and made me feel at ease, about driving the long distance for the car. The car was everything we wanted. All the staff made us feel very welcome and were all professional.

Danny was amazing in helping me find the perfect car, everything was very straight forward and easy hugely recommend contacting him for your car purchases

The friendly approach by the team and Alistair.
I felt really relaxed and no pressure from the start to completion.

Absolutely love my new car, Chelsea gas yet again pulled it out the bag, wouldn’t deal with anyone else xx

Visited the showroom in Hindley at the weekend, have to say the customer service was above and beyond, especially from Matt Pennington who answered all our endless questions. The range and impression amount of luxury cars and SUV's stocked took me back compared to other showrooms I've visited recently.

Highly recommended 👌. Chelsea is always my go-to as she gets the job done quickly

Such good knowledge, nothing g was too much trouble, chelsea was fantastic

High praise to Phantom motors, what a dealership!! A smooth process from start to finish, big thankyou to Amir for his professionalism & advice, no heavy pressure, just honest, with every detail explained, we’ll definitely be back again in the near future