Philipmorrisdirect Avaliações 

869
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

2xBelfast sink stainless-steel matts/protectors: Very good quality Belfast sink matts. Needed in a hurry so a tad disappointed not to receive a restock email - luckily daughter kept checking website... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have bought a number of ladies clothing items over the years, the most resent being a pair of Chatham Womens Penang Deck Shoes in navy/pink in a size 6. Lightweight leather shoes idea for Spring,... Ver mais

Avaliado com 5 de um total de 5 estrelas

Honestly the most amazing customer service especially when it counts if you get something wrong & have to return an item. Really friendly staff & the speed of delivery & quality is second to none. Hav... Ver mais

Avaliado com 5 de um total de 5 estrelas

The Tilley hat I ordered turned out to be the wrong size and the style did not suit me (there are many to choose from). Customer Service were prompt and helpful in organising a replacement that is per... Ver mais

Detalhes da empresa

  1. Casa e Jardim

Escrito pela empresa

Philip Morris and Son online shop and department store established in 1845 based in Hereford. Goods for sale include accessories from our gardening, hardware, houseware, cookware, lighting, country clothing, shooting, tableware and bathroom departments


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

869 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 14% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(869)

85 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Bought the wax for my £130 marks and…

Bought the wax for my £130 marks and spencer light cotton drill coat. Absolutely ruined it. The pot is tiny. I have 1 arm undone, so to speak, and the rest of the coat looks like an oil spill and is tepid and greasy to touch. Will have to buy a new winter coat from a charity shop, and will be happier I think than wearing the abomination I have made with this product.

10 de janeiro de 2025
Avaliação não solicitada
logotipo da Philipmorrisdirect

Resposta da Philipmorrisdirect

Good afternoon,

Thank you for your feedback.

I do sincerely apologise that this has occured with your jacket. The Barbour wax is designed to rewax their own wax jackets so this may not have the same effects on jackets that are manufactured with a different wax. I can understand however that this would be quite frustrating given the cost of your coat and I do sincerely apologise regarding this

If you need any further assistance, please do not hesitate to get in touch at customerservice@philipmorrisdirect.co.uk

Kind Regards, Customer Service Team.

Avaliado com 5 de um total de 5 estrelas

Great wellingtons very helpful staff

I wanted to buy some wellingtons online and used the chat box as I wanted specific measurements to make sure they would fit. She went and measured them for me and they were perfect.

3 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very nice online experience

Having never shopped with P.M. before, one never really knows what experience one is going to get. I was pleasantly surprised, well packed item and good price too.

18 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Honestly the most amazing customer…

Honestly the most amazing customer service especially when it counts if you get something wrong & have to return an item. Really friendly staff & the speed of delivery & quality is second to none. Having purchased before didn’t & wouldn’t hesitate to purchase from again & again. Cannot fault & would definitely recommend.

30 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great website

Great website, really competitive with other retailers even direct ones. All my items were packaged really well and safely and arrived quickly in good condition. Have used them again already : )

2 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Lied about the dispatch and delivery.

Ordered a jacket from them as offered 24hr delivery (extra cost), was informed it had been dispatched, checked tracking the next day and it hadn't been dispatched. Contacted them and they confirmed it hadn't despite saying it had. Hence it would be delayed and not arrive on time and so cancelled the order. Not good customer service.

31 de dezembro de 2024
Avaliação não solicitada
logotipo da Philipmorrisdirect

Resposta da Philipmorrisdirect

Good afternoon,

Thank you for your review.

I do sincerley apologise for any inconvenience caused and do completely understand your frustration.

I have reviewed your order details and can see you were advised that there was no guarantee of delivery prior to the date you needed due to how busy the couriers were.

In regards to being advised the order was dispatched I can only apologise, it seems my colleague had delayed this being dispatched to see if you wanted to proceed with your order due to us not guaranteeing delivery however you were later advised this had been dispatched. I can see how this is very inconvenient for yourself and once again do apologise. Looking at your order details your refund has been issued and this should show on your statements soon.

Once again I do sincerely apologise for any inconvenience this may have caused you.

If I can be of any further assistance please do not hesitate to contact me back.

Kind regards,
Customer Service.

Avaliado com 5 de um total de 5 estrelas

Excel goods and great customer service.

Purchased several items as Christmas gifts. Unfortunately a coat was too small. I reordered a larger size and sent the original item back for refund. Correct size coat tracked and arrived in 48 hours.
Will recommend retailer to others as 5 star.

26 de dezembro de 2024
Avaliação não solicitada

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