I needed a new pair of boots quite quickly, I found Philip Morris online, the boots were a great price but I had no idea how long it would take for them to be delivered. I was amazed by an incredible... Ver mais
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Veja o que dizem as avaliações
Honestly the most amazing customer service especially when it counts if you get something wrong & have to return an item. Really friendly staff & the speed of delivery & quality is second to none. Hav... Ver mais
I have bought a number of ladies clothing items over the years, the most resent being a pair of Chatham Womens Penang Deck Shoes in navy/pink in a size 6. Lightweight leather shoes idea for Spring,... Ver mais
2xBelfast sink stainless-steel matts/protectors: Very good quality Belfast sink matts. Needed in a hurry so a tad disappointed not to receive a restock email - luckily daughter kept checking website... Ver mais
Detalhes da empresa
Escrito pela empresa
Philip Morris and Son online shop and department store established in 1845 based in Hereford. Goods for sale include accessories from our gardening, hardware, houseware, cookware, lighting, country clothing, shooting, tableware and bathroom departments
Informações de contato
Reino Unido
- www.philipmorrisdirect.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 14% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The quality of the clothing is superb…
The quality of the clothing is superb and I cannot fault the speed of delivery including good communication about the progress of the order.
Sold & shipped 2 broken saucepan lids
Sold & shipped 2 broken saucepan lids. Blamed Royal Mail. Will never buy anything from this store again. Charlatans.
My order for a new Barbour coat was as…
My order for a new Barbour coat was as described on the website, was dispatched promptly and arrived shortly after without damage. Perfect service.
The place for quality
Philip Morris is an excellent company because of the quality of the merchandise they sell, their easy-to-manoeuvre website and very good prices. The delivery was good, the packaging was excellent, and I'd certainly recommend them to everyone.
Fantastic service
My order was dispatched promptly, the quality was fantastic and my daughter absolutely loved it.
Just as I wanted
Exactly what I wanted and exactly as required at a good price
Thanks
Dispatched half of the order, not refunded postage, avoid
I ordered online a flat cap and a wax thornproof but I received only the wax. The shop deliberately dispatched the order incomplete. Awful customer service, after of endless emails got refund but not for postage. Ruined my Xmas shopping, never again to shop from them!

Resposta da Philipmorrisdirect
You advised that you would check sizing, but clearly you had no intention of crediting the postage! I have had a number of Barbour boots which have all been a great fit?
Andrew Hi is response to review
Got the coat we wanted
After a couple of false starts with sizes and fitting, we turned to Philip Morris who had the product we wanted, a Seeland coat for my wife. But importantly in the size we needed and even better at the best price. Cost was duly ordered easily on line and arrived in no time. Brilliant and just right.
Good quality pullover at good price
I was looking for a green pullover and found one in the Philip Morris sale. It arrived quickly and was as described
Super service
Items just what I wanted at a very good price and speedy delivery.
Barbour hat
Barbour hat. Excellent choice, price, delivery. Christmas present still to be tried on…… hope returns are just as good if not better”fit” isn’t right
Philip Morris orders
Always a great experience with Philip Morris Direct. Great updates and posting. Always great products.
Discounted goods arrived on time and in good condition
I bought discounted slippers. They arrived in perfect condition and on time.
Easy to navigate website,making order…
Easy to navigate website,making order procedure simple. Items well packaged and delivered quickly.
Crew neck jumperct was excellent quality and…
Product was excellent quality and fit,pleased with colour.
Well worth checking out Phillip Morris and Son,very competitive prices.
Best price for my Barbour jacket by quite a good bit.Fast delivery as well,i would highly recommend.
Five star product, five star service - really helpful throughout.
I bought my last pair of Aigle wellies from Philipmorris, in their store. excellent service - excellent product.
Some years later - my magnificent wellies (I walk around 5 miles a day with a very big dog, over fields) needed replacing. This time I went online - couldn't see the colour I wanted, in the size I wanted - delighted with Aigle - comfortable and long lasting - so I phoned - got a really helpful young man - who checked for me and said the colour I wanted (bronze green?) was indeed out of stock - but was ordered and would be in the store in the next two days. - Sure enough they were - arrived here the next day!
Fantastic product, fantastic service!
Bronze green (think that was the name of the colour, is actually (to me) a very dark green - but with a hint of navy in it. - Friends disagree - but I LOVE the colour too.
Efficient, Courteous, Professional and Helpful Service
I have two experiences with this company. The first was an online purchase, the second followed a visit to the store. Both were positive. The online purchase was very straighforward, delivery was prompt and I got exactly what I ordered. My telephone number showed on the invoice so I wrote asking that this should not appear on the address label. I received a very courteous and prompt reply to say that it wouldn't. And it didn't! The visit to the store was productive. The members of staff I dealt with were efficient, courteous, professional and helpful. They hadn't got the the item I wanted in the store, but had it brought from the warehouse within fifteen minutes. It doesn't get much better than this. Both the items I purchased were Barbour ones. Both were discounted. I am very pleased with both. I would recommend this company.
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