Philipmorrisdirect Avaliações 

870
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I needed a new pair of boots quite quickly, I found Philip Morris online, the boots were a great price but I had no idea how long it would take for them to be delivered. I was amazed by an incredible... Ver mais

Avaliado com 5 de um total de 5 estrelas

Honestly the most amazing customer service especially when it counts if you get something wrong & have to return an item. Really friendly staff & the speed of delivery & quality is second to none. Hav... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have bought a number of ladies clothing items over the years, the most resent being a pair of Chatham Womens Penang Deck Shoes in navy/pink in a size 6. Lightweight leather shoes idea for Spring,... Ver mais

Avaliado com 4 de um total de 5 estrelas

2xBelfast sink stainless-steel matts/protectors: Very good quality Belfast sink matts. Needed in a hurry so a tad disappointed not to receive a restock email - luckily daughter kept checking website... Ver mais

Detalhes da empresa

  1. Casa e Jardim

Escrito pela empresa

Philip Morris and Son online shop and department store established in 1845 based in Hereford. Goods for sale include accessories from our gardening, hardware, houseware, cookware, lighting, country clothing, shooting, tableware and bathroom departments


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

870 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 14% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(870)

85 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The place for quality

Philip Morris is an excellent company because of the quality of the merchandise they sell, their easy-to-manoeuvre website and very good prices. The delivery was good, the packaging was excellent, and I'd certainly recommend them to everyone.

1 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

My order was dispatched promptly, the quality was fantastic and my daughter absolutely loved it.

27 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dispatched half of the order, not refunded postage, avoid

I ordered online a flat cap and a wax thornproof but I received only the wax. The shop deliberately dispatched the order incomplete. Awful customer service, after of endless emails got refund but not for postage. Ruined my Xmas shopping, never again to shop from them!

12 de dezembro de 2024
Avaliação não solicitada
logotipo da Philipmorrisdirect

Resposta da Philipmorrisdirect

I am truly sorry that your order was despatched without the hat and can understand the frustration caused what with it being a gift for Christmas. We would never have deliberately sent your order without the hat however, as you can probably understand it is the time of year when a lot orders are being processed by our warehouse team which does occasionally lead to mistakes. The hat has been refunded however as the one item was despatched out to you we would be unable to refund the postage paid as well. I do apologise once more for any inconvenience caused and thank you for leaving your review.

Kind Regards,
Customer Service.

Avaliado com 5 de um total de 5 estrelas

Got the coat we wanted

After a couple of false starts with sizes and fitting, we turned to Philip Morris who had the product we wanted, a Seeland coat for my wife. But importantly in the size we needed and even better at the best price. Cost was duly ordered easily on line and arrived in no time. Brilliant and just right.

22 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Barbour hat

Barbour hat. Excellent choice, price, delivery. Christmas present still to be tried on…… hope returns are just as good if not better”fit” isn’t right

12 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Five star product, five star service - really helpful throughout.

I bought my last pair of Aigle wellies from Philipmorris, in their store. excellent service - excellent product.
Some years later - my magnificent wellies (I walk around 5 miles a day with a very big dog, over fields) needed replacing. This time I went online - couldn't see the colour I wanted, in the size I wanted - delighted with Aigle - comfortable and long lasting - so I phoned - got a really helpful young man - who checked for me and said the colour I wanted (bronze green?) was indeed out of stock - but was ordered and would be in the store in the next two days. - Sure enough they were - arrived here the next day!

Fantastic product, fantastic service!

Bronze green (think that was the name of the colour, is actually (to me) a very dark green - but with a hint of navy in it. - Friends disagree - but I LOVE the colour too.

1 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Efficient, Courteous, Professional and Helpful Service

I have two experiences with this company. The first was an online purchase, the second followed a visit to the store. Both were positive. The online purchase was very straighforward, delivery was prompt and I got exactly what I ordered. My telephone number showed on the invoice so I wrote asking that this should not appear on the address label. I received a very courteous and prompt reply to say that it wouldn't. And it didn't! The visit to the store was productive. The members of staff I dealt with were efficient, courteous, professional and helpful. They hadn't got the the item I wanted in the store, but had it brought from the warehouse within fifteen minutes. It doesn't get much better than this. Both the items I purchased were Barbour ones. Both were discounted. I am very pleased with both. I would recommend this company.

27 de novembro de 2024
Avaliação não solicitada

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