Required storage in a emergency due to house move chain not completing. Within 20 mins I had secured storage through Pinkstorage with no hassle. All done on line & 1 phone call. Storage was plenty big... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I’ve just signed up with Pinkstorage so haven’t even tried to access the site or unit yet. However I received a quick response to my email & I also spoke to somebody; this confirmed to me they SHOULD... Ver mais
A empresa respondeu
Tried to update payment card details after receiving an email saying it had failed. Updated and paid on new card within 15 mins and somehow still recieved a late payment fee that is more than the... Ver mais
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This is probably the best storage facility in West Midlands. Did not expect a kind gesture of bottled water and goodies waiting for us in the container as you open door. The storage container was clea... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Pinkstorage
Escrito pela empresa
Pink Self Storage provides low-cost personal and business self storage solutions in Cardiff, Swansea, Barry, Newport and many other locations in South Wales.
With flexible storage options, no minimum stays, around-the-clock access and easy signup, Pink Self Storage is the perfect storage solution whether you are moving home, setting up a business or returning home after a term at University.
With state-of-the-art security, water-tight containers and 24/7 CCTV coverage, you can rest assured that your valuables are secure at Pink Self Storage.
Signing up for storage is easy with us, all you have to do is visit our website, click to sign up and once signed up you will be able to access your storage unit with a code which we can send to your mobile phone.
If you don't know how much storage you need, visit our online storage calculator page which shows you how much storage you will need based on the size of your home.
You can also call us and one of our helpful staff will assist you with any queries you may have.
Informações de contato
4,6
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Pinkstorage
Thank you for your lovely review! We're delighted to hear that our location was convenient for you and that you found us to offer great value and service. We really appreciate your feedback and thank you for choosing Pink Storage!
Excellent customer service and price
Excellent customer service
Access to storage so easy and quick with no fuss
Great that rental periods are weekly and you're not tied in with monthly fees.
Fees are very competitive, in fact cheaper than other storage units
16 de junho de 2026
Resposta da Pinkstorage
Thank you so much for your fantastic review!
We're delighted to hear that you've found our storage easy to access and that our flexible weekly rental options have worked well for you. It's also great to know that you found our pricing competitive compared to other storage providers.
We really appreciate you taking the time to share your experience and look forward to continuing to provide you with excellent service.
Many thanks,
Resposta da Pinkstorage
Thank you for your wonderful review!
We're delighted to hear you've had a great experience from the very start. Providing excellent service and making storage simple and stress-free for our customers is exactly what we strive for.
We really appreciate your feedback and look forward to continuing to assist you whenever you need us.
Many thanks,
Great price and very easy process
Great price and very easy process . Recommended if you need short or long term storage.
30 de junho de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Thank you for your great feedback! We're pleased you found the process very easy!!
Very easy to book a container online
Very easy to book a container online. The container was in excellent condition and had a lovely clean smell. Access is easy and the price is great
23 de junho de 2026
Resposta da Pinkstorage
Thank you for your great feedback! We're glad you found booking easy, the container in excellent condition, and access straightforward. It's also great to hear you were happy with the cleanliness and pricing!!
Fantastic customer service as I had an…
Fantastic customer service as I had an issue online booking the storage unit. So easy to use the app to gain access and cancel etc. Would be nice to receive a confirmation email when you have cancelled unit to confirm all done etc. unit was spotless. I would definitely recommend
5 de junho de 2026
Resposta da Pinkstorage
Thank you for your great feedback! We're really pleased to hear our team was able to help with your booking issue and that you found the app easy to use. It's also great to know you were happy with the clean unit and overall experience. We appreciate your suggestion about cancellation confirmation emails and your recommendation!!!
Unauthorised Access to Storage Unit by Manager - Disabled Customer. Please do not use this company!
Dear Sir/Madam,
I am extremely disappointed with the way my account has been handled and wish to make a formal complaint.
I am disabled and have a physical impairment which significantly limits my ability to remove the contents of the storage unit myself. I have already explained my circumstances, yet there has been a complete lack of communication, understanding and reasonable consideration of my disability.
The current situation relates to my late sister’s belongings, which has been extremely distressing. Being told that I must remove everything before my cancellation can be processed, without any meaningful discussion about my circumstances or any reasonable adjustments, has caused me significant stress and has had a serious impact on my health. The level of stress has become so severe that I am on the verge of being hospitalised again.
I am also concerned that I was not provided with clear information regarding the introductory rate and the implications of using it previously. The lack of transparency and communication has left me in a very difficult position.
In addition, I wish to raise a complaint regarding the conduct of your manager, Craig. I found his manner to be rude, dismissive and lacking empathy. His approach has only added to the distress I have experienced.
As a disabled customer, I expect your company to comply with its obligations under the Equality Act 2010 by considering reasonable adjustments rather than applying your standard policy without regard to my disability.
I am also making a formal Subject Access Request under the UK General Data Protection Regulation and the Data Protection Act 2018. Please provide me with copies of all personal data you hold about me, including but not limited to:
* All emails, letters and correspondence.
* Internal notes relating to my account.
* Telephone recordings and transcripts.
* Copies of all complaints and complaint handling records.
* Staff notes and internal communications referring to me.
* CCTV footage, where I am identifiable and where available.
* My account history and payment records.
Please treat this email as both my formal complaint and my Subject Access Request. I expect acknowledgement of both within the required timescales.
I ask that you urgently review my case, consider appropriate reasonable adjustments in light of my disability, and respond with a fair resolution rather than continuing to apply charges without addressing the circumstances I have repeatedly explained.
I look forward to your prompt response.
Yours faithfully,
30 de junho de 2026
Avaliação não solicitada
Resposta da Pinkstorage
We are sorry to hear that you are unhappy with your experience and appreciate you taking the time to raise your concerns.
We acknowledge receipt of both your formal complaint and your Subject Access Request (SAR). Your SAR has been forwarded to our Data Protection team, who will respond within the statutory timescales under the UK GDPR and Data Protection Act 2018.
With regard to your complaint, we have reviewed your account and would like to clarify a number of points.
Firstly, we acknowledge the personal circumstances you have described and understand that dealing with storage arrangements can be difficult. However, throughout your tenancy we have applied our standard terms and conditions consistently.
Our records show that the account was opened in your own name using your own identification and personal details. At the time of sign-up, the account holder was confirmed as yourself. We were later informed that the unit was intended for your sister; however, this information was not provided when the agreement was entered into.
We have also identified that additional accounts were opened using your details while an existing tenancy remained active. As outlined in our promotional terms and conditions, introductory offers are available to new customers and are not intended to be used repeatedly by the same account holder.
Regarding the cancellation request, our records show that a cancellation was submitted confirming that the unit had been emptied. Following a routine inspection, it was found that the contents remained inside the unit and the key had not been returned. In accordance with our cancellation procedure, the tenancy therefore remained active and storage charges continued to apply until the unit was vacated in line with the agreement.
You have also raised concerns regarding the conduct of myself. We have reviewed the correspondence held on file. While we acknowledge that discussions became difficult, we are satisfied that all communication from our staff remained professional and focused on explaining the account status, the applicable terms and the available options. Unfortunately, during these exchanges, abusive and offensive language was directed towards me and members of my team, which is not acceptable. We remain committed to treating all customers with respect and expect the same courtesy to be shown towards our employees.
In relation to your comments regarding the Equality Act 2010, we take our obligations seriously and consider requests for reasonable adjustments on an individual basis. However, reasonable adjustments do not remove contractual obligations or permit inaccurate cancellation declarations. Where assistance is requested, we are happy to discuss appropriate options within the scope of our policies.
Your complaint will continue to be reviewed through our formal complaints procedure, and a final response will be issued once that review has concluded.
Yours sincerely,
Resposta da Pinkstorage
Thank you for your kind feedback!!!
Such a easy process from start to finish
Such a easy process from start to finish
12 de junho de 2026
Resposta da Pinkstorage
Thank you for your feedback! We're glad you found the whole process easy from start to finish!
Excellent service very helpful staff
Excellent service very helpful staff
29 de junho de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Thank you for your kind feedback!!!
Highly recommended!
Easy to follow instructions on how to get in and to my container
Was lovely and clean
Would definitely recommend to others
Location is ideal as is the price
22 de junho de 2026
Resposta da Pinkstorage
Thank you for your great feedback! We're pleased you found the site easy to access and your container clean and well-presented. It's also great to hear you were happy with the location and pricing. We really appreciate your recommendation!!
Easy to book and use website
Easy to book and use website. By far the cheapest in stoke on trent. Highly recommend.
27 de junho de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Thank you for your kind feedback!
This is probably the best storage facility in the UK.
This is probably the best storage facility in West Midlands. Did not expect a kind gesture of bottled water and goodies waiting for us in the container as you open door. The storage container was clean and smelled fresh and welcoming. The site is fully automated and clean. Offering proper privacy and security. It's out of this world! Best of all for such a pristine quality storage they offer the cheapest prices in the industry hands down for a 160 ft container. Affordable and quick to book online. I really recommend you try this first before going anywhere else for your storage solution. Totally awesome!
28 de junho de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Thank you so much for your amazing feedback! We're thrilled to hear you were impressed with the cleanliness, security, and overall experience, as well as the little welcome touches. It's great to know you found the booking process easy and good value too. We really appreciate your recommendation and support!!
Impressive
Simple, very smart, very safe. Just need to make sure you have a physical
passport of driving license when booking. Almost caught me out
20 de junho de 2026
Resposta da Pinkstorage
Thank you for your kind feedback!!
Huge storage space for price and a nice…
Huge storage space for price and a nice touch with the sweets and water.
Was simple to set up and get started
26 de junho de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Thank you for your wonderful feedback! We're delighted you found our storage great value and that you appreciated the complimentary sweets and water. It's great to hear the setup process was simple and straightforward!!
Quick and easy booking
Quick and easy booking. Good location
26 de junho de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Thank you for your great feedback! We're pleased you found the booking process quick and easy and that our location was convenient!
Easy to book
Easy to book, nice clean yard, lovely storage
22 de junho de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Thank you for your kind feedback! We're delighted you found the booking process easy and were pleased with our clean facility and storage. We appreciate your support!!
Nice and easy to book and amazing prices
19 de maio de 2026
Resposta da Pinkstorage
Thank you for your amazing feedback!
Had an issue but Pink repaid all
Had a problem where i was being charged for 2 units as i did enquire about a second but my wife rented it on her account, tried to contact Pink storage several ways without success, eventually stopped the payments and Pink communicated with me.
A glitch in the payments, HOWEVER Pink returned all the money immediately, and was very nice about it, i do recommend Pink Storage especially for 'short term' stoage
22 de junho de 2026
Avaliação não solicitada
Resposta da Pinkstorage
Thank you for taking the time to update your review and for your kind comments.
We're pleased we were able to identify the issue, resolve it quickly, and arrange your refund. We appreciate your patience while we investigated and are glad we could reach a positive outcome.
Thank you for recommending Pink Storage. We wish you all the best, and if you ever need storage again in the future, we'll be happy to help.
Kind regards,
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