I recently joined dreamcatchers and still my previous rank rewards are locked. I sent 3 emails to reply and waited over 3 weeks. I really like CCD and was disappointed with this customer service as e... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Over 2 years as a dream catcher and spent £1000s on boosting entries on vehicles (which let's be honest, aren't as good as similar raffle sites, who wants to win a 20 year old BMW or VW golf). Never e... Ver mais
From someone who's used alot of these competition sites, il happily say that planet of dreams is genuine.... iv been entering various competition on there from day one and recently WON a competition a... Ver mais
A empresa respondeu
Won a PS5 on the 14th June still waiting After initially very promising emails now haven’t heard anything Got a very disappointed 8 year old who I told would be getting the PS5 😢 Update 7/8/2... Ver mais
Infirmação importante
2,9
Bom
73 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 40% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Can’t cancel membership
If you're considering a membership, be cautious about canceling it. The website's customer service buttons don't work, and attempting to cancel directly on the site is futile—the cancel button is there, but intentionally disabled. A frustrating experience, to say the least.
3 de março de 2024
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Jacky,
To be clear on how this actually worked: the cancel button wasn't disabled – clicking it took you to a confirmation page, and confirming there sent a request through to our support team, who processed the cancellation manually. It wasn't intentional or designed to stop anyone leaving; the problem was that the manual step behind it wasn't fast or reliable enough, which is a fair thing to be frustrated about.
We've since built self-serve cancellation directly into your account settings, so it now happens instantly with no support step involved.
We know you haven't been back since, but if you ever fancied giving us another look, we'd like the chance to show you it's a different experience now.
Kind regards,
Planet of Dreams
Its fake, dont use POD
Its fake, while being a member from day 1, I have not won anything from this. They are happy enough to take your money but you dont get anything in return...
1 de março de 2024
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Lee,
We're sorry it's felt this way, but we want to be upfront: winning isn't guaranteed, and paying to enter doesn't change your odds versus entering for free – that's true for every entrant, and it's set out clearly in our Terms. A Draw only ever has one winner, so the reality is that most people who enter, including long-standing members, won't win any given Draw, and some won't win at all over a long period. That's not a fault in the system, it's just how odds-based Draws work – the same as any other prize draw or raffle.
We'd never describe that as "fake" though. Every Draw takes place, is decided by a genuine random draw, and a real winner is announced and given their prize – that's all verifiable and public on our site.
If you feel like this genuinely wasn't worth it for you, that's a fair conclusion to reach, and we'd rather you stop than keep paying for something that isn't landing the way you hoped.
Kind regards,
Planet of Dreams
**Don’t subscribe to this**
**Don’t subscribe to this** You won’t be able to unsubscribe countless messages to them and they don’t respond. If you need to cancel contact your bank to cancel any future payments.
24 de janeiro de 2024
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Matt,
Sorry this was your experience – at the time, cancellations went through our support team manually rather than being self-serve, and we were also running a live chat function alongside email support that we struggled to keep on top of. Response times weren't consistent, and having to go to your bank to stop future payments is a fair reflection of how that felt from your side.
We've since built self-serve cancellation directly into your account settings, so you can cancel in a couple of clicks with no support step and no waiting.
We know you haven't been back since, but if you ever fancied giving us another look, we'd like the chance to show you it's a different experience now.
Kind regards,
Planet of Dreams
Fan of Calvin
Fan of Calvin, but I no longer use the site, I was signed up as a dream catcher, I messaged via live chat to cancel my subscription (Dec 23), they came back to me within 2 days and cancelled it without any fuss. Thanks
19 de dezembro de 2023
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Harry,
Thanks for this – glad the cancellation was straightforward when you needed it. Appreciate you taking the time to say so.
Kind regards,
Planet of Dreams
DON’T BECOME A DREAMCATCHER
As many have reviewed this too, I will also add my own experience. I became a Dreamcatcher 50 for £39.99/month and cannot cancel the subscription. I have tried on both mobile, and computer but to no avail. There is an awkwardly placed live chat feature in the way of cancelling with NO agents. I have again been billed a further £39.99 because I was unable to cancel it. Unsure of what to do, but I’m going to speak to my bank before the transaction is processed and hope it bounces. Really angry as Calvin from the YouTube channel Calvin’s Car diary’s owns this platform, and I have been made a fool by its scam nature. Just to make this worse, I’ve been a fan/subscriber of Calvin for years now, so this has made me lose faith in him and his channel. Money hungry and not a pleasant experience. Please do not go to effort of becoming a dreamcatcher.
8 de dezembro de 2023
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Chris,
You're right, and I'm sorry this happened – being unable to cancel is one thing, but being billed again on top of that is worse. Our records show this was refunded when your subscription was cancelled manually, but I appreciate that doesn't undo the stress of it happening in the first place.
On cancellation itself: at the time, it went through our support team manually rather than being self-serve, and we were also running a live chat function alongside email support that we struggled to keep on top of – which is exactly why it felt impossible to get through. That's on us, not something you did wrong.
We've since built self-serve cancellation directly into your account settings, so this can't happen again – no live chat, no support step, just a couple of clicks. It's something we'd wanted in place from early on, but it took time to get working properly with our payment provider.
On the Calvin point: he's seen this one, and it landed hard – hearing that a long-time supporter walked away feeling this way isn't something he takes lightly.
We know that doesn't undo the experience you had, but wanted you to know it was heard.
Kind regards,
Planet of Dreams
True to life genuine staff an Calvin
True to life genuine staff an Calvin. Is a true gent .free give aways ..for those who are on a budget ..an gives them hope that they could win something for nothing ..thankyou planet of dreams .for keeping our dreams alive one day .also amazing channel
30 de novembro de 2022
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Mark,
Thank you for this, genuinely – that's exactly what we set out to do with the free entry route, so it means a lot to hear it's landing that way for you.
Calvin will really appreciate this one too.
Kind regards,
Planet of Dreams
Can't cancel my subscription
Can't cancel my subscription. It should be just as easy as joining but it isn't. That's just a red flag in my eyes I've been trying for ages now and unless I call them up I don't think there's any other way. But if I do manage to cancel I'll be sure to let those of u who want to cancel how I went about doing it
2 de setembro de 2023
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Sandeep,
You're right, and it's a fair thing to flag – joining should never be easier than leaving, and at the time it was. Cancellations went through our support team manually rather than being self-serve, which is exactly why calling up ended up being the only reliable route.
We've since built self-serve cancellation directly into your account settings – no calls or support tickets needed, just a couple of clicks.
We know you haven't been back since, but if you ever fancied giving us another look, we'd like the chance to show you it's a different experience now.
Kind regards,
Planet of Dreams
Looking at these comments which have…
Looking at these comments which have been made. I had used the live chat and I didn’t get a response but the following day I did immediately. my questions were answered in a professional and timely manner.. we have all got a social life without being on a keyboard constantly. Calvin is also running a business which he is trying to keep a float given the current circumstances which we are facing as a nation, There could be just a glitch on the website which is preventing you from leaving dreamcatcher, but for £10pm in my opinion is great compared to the other sites which are ridiculously stupid 99p a ticket and there is like 999,000 people? Chances are very slim compared to Calvin’s competition. Calvin is trying to do a good thing and give back and I do believe he is a very humble guy!. (not paid to say this or even put a comment) but 5*** all the way for the service which you are providing in the current circumstances.
25 de julho de 2023
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Stephen,
Thank you for this, genuinely – and for taking the time to respond to the other comments as well as leaving your own. Glad live chat came through for you, and that the value versus the odds elsewhere landed the way we intended it to.
Calvin also appreciated this one especially when I spoke to him today.
Kind regards,
Planet of Dreams
Do not become a dreamcatcher
As other reviews have mentioned, if you ever want to cancel your subscription, you'll find yourself out of luck. Don't even bother with their 'live' chat system - seems all their agents are dead! Been messaging for 3 days now and heard aboslutely nothing. Literally had to get Citizens Advice involved before they actioned anything at all. Be prepared to open a case with your bank to block any payments.
18 de maio de 2023
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Cameron,
A correction first: our records show this was actioned, and no Citizens Advice case was involved in getting it processed.
At the time, we actioned cancellations the day before the next billing date, so you'd get the full value of the month you'd already paid for rather than losing days you'd paid for – which may be part of what felt like a delay here. Cancellations also went through our support team manually rather than being self-serve, and we were running a live chat function alongside email support that we struggled to keep on top of. We're sorry for the wait and any lack of response in that window – that side of it wasn't good enough.
Since then we've dropped live chat entirely in favour of a single, properly monitored email channel, and cancellation is now instant and self-serve from your account – no support step, no waiting.
We know you haven't been back since, but if you ever fancied giving us another look, we'd like the chance to show you it's a different experience now.
Kind regards,
Planet of Dreams
Couldn't Cancel Membership!
Went to cancel my membership as i don't have a lot of spare money at the moment. It is £9.99 a month only to find out it doesn't actually allow you to cancel it. There is a fake "i want to cancel button" at the bottom of the website however this does not work and does not have a link to anywhere by design. Unsure if this is on purpose but do not take out a membership until this is resolved.
9 de abril de 2023
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Solomon,
We know this review is a few years old now, but we still wanted to give you a proper reply, so here it is.
Sorry for the frustration here – you're right that this wasn't good enough at the time. To be clear, it wasn't by design: the cancel flow back then relied on a manual step from our support team that wasn't fast enough, not an intentional trap.
That's since been completely overhauled – cancellation is now instant and self-serve from your account settings, no support step involved.
We know you haven't been back since, but if you ever fancied giving us another look, we'd like the chance to show you it's a different experience now.
Kind regards,
Planet of Dreams
I have been trying to cancel my £9.99…
I have been trying to cancel my £9.99 membership for a week now. The website doesn’t allow you to and keeps sending you to live chat function that never has anyone active to respond. I have been trying since Sunday to cancel my subscription, it’s now Wednesday, no reply, no email. Nothing SCAM, Calvin (business owner) you should be ashamed as you portray yourself as a humble, respectful businessman.
22 de março de 2023
Avaliação não solicitada
Resposta da Planet of Dreams
Hi Robert,
We know this review is a few years old now, but we still owe you a proper reply, so here it is.
Back in March 2023, cancelling a subscription wasn't something you could do yourself on the site – it had to go through our support team manually, and at the time we were also running a live chat function that we found hard to keep on top of alongside email support. The result was exactly what you experienced: you tried to cancel, got bounced between an overloaded live chat and no response, and had to chase us for days for something that should have taken thirty seconds. That's a fair complaint, and we're sorry it took as long as it did.
Since then we've dropped live chat entirely in favour of a single, properly monitored email channel, and cancellation is now instant and self-serve from your account settings – no waiting on anyone.
On a personal note from Calvin: he reads these, and this one bothered him. With an audience of 500k+ across his channels, it's genuinely difficult to keep on top of everyone's experience all the time, and this is exactly the kind of thing he doesn't want happening to people who've followed and supported him. He appreciates you saying it plainly rather than letting it slide.
We don't expect this reply to undo a bad experience from a couple of years back, but if you ever fancied giving us another look, we'd genuinely like the chance to show you it's a different experience now. No pressure either way – just wanted you to know it was heard, and it's fixed.
Kind regards,
Planet of Dreams
Very good
Very good! Would recommend! Free giveaways! Cant go wrong.
27 de novembro de 2022
Avaliação não solicitada
Resposta da Planet of Dreams
Thanks Sam, really appreciate you taking the time to leave this – glad you're enjoying it! Good luck in the next Draw.
Kind regards,
Planet of Dreams
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