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Music distribution for record labels. PlayTreks simplifies record label operations with automated services to handle music distribution, contracts, reporting and payouts.
Hasselt, Bélgica
2,5
17 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DID I EVEN GET PAID!!
I didn’t receive my payment since 1 year and i consistently mailing them and approaching to the customer support team but none of them reply me a single mail. extremely Poor Payout Service for the Artist. I dont know why they don’t care about their customers
It’s been 7 months of emailing support and i still haven’t got paid or received a response, the big question is will i ever get paid the $700 that i am owed.
I would rate PlayTreks 5 stars overall. My experience with the platform has been positive, and I appreciate the opportunities it provides for independent artists.
One of the features I appreciate most is that PlayTreks allows artists to distribute cover songs through a straightforward process. The platform is easy to use, and managing releases is generally simple and accessible.
There are still a few improvements that could make the experience even better. In my opinion, releases should sometimes be delivered faster to streaming platforms, and a few technical bugs could be fixed. For example, improvements to Spotify for Artists profile linking would be very helpful for artists managing their catalogs. Aside from these issues, I am satisfied with the service and appreciate the work of the PlayTreks team.
I am a famous independent music producer, artist, and digital creator known professionally as DJ IFEANYI. Over the years, I have built an international audience through streaming platforms, social media, and digital music communities. My music has generated more than 588 million streams, views, and engagements across digital platforms. On TikTok, my sounds have accumulated more than 588.3 million streams, views, and engagements and have been used in approximately 301.3K public videos created by users worldwide.
Thank you to the PlayTreks team for their work and continued improvements. I look forward to future updates and enhancements to the platform.
I requested a payout 4 months ago and I have still not received the money. Support does not answer any emails. Their social media is dead. This is a fraudulent company designed to steal artists money, stay away!
Resposta da PlayTreks
Dear Antje, thanks for raising this. You are right that your payout took long and we understand that it's frustrating. Before payouts are released, royalties go through a validation stage where incoming store reports are checked and screened for potential streaming fraud. This process can occasionally take long, but it helps ensure royalties are distributed fairly and accurately.
Meanwhile we have located your payout request, completed the validation and the payout has been processed. You should see the payment shortly if you have not already received it.
Regarding response times: we prioritize support requests from active paid distribution plans, which can sometimes lead to slower responses for free accounts. That said, payout requests themselves always go through the same validation and payment process.
If this resolves the issue, we would appreciate it if you could update your review so future artists have an accurate picture of the situation. Of course, if anything still needs attention, please contact our team and we will gladly assist.
I sent a withdrawal request 9 days ago but I have not received any response. Please take care of it urgently and send my money.
hi i am not when payments are being paid there is very bad communication about this all of my money is just pending but i cannot withdraw it and its very slow
EDIT: I will change my review when I see actual movement of my money to my bank account, not some empty promises.
Resposta da PlayTreks
Dear Gilbert,
Thanks for leaving your review. No worries, your earnings will move from "Total Pending" to "Total Collected" once all platforms have paid out.
Please allow me to explain why you're experiencing a long wait - especially because you are not the only one.
PlayTreks wants to be as transparent as possible, and therefore we report streams immediately after we receive the data from platforms. This typically takes a minimum of 3 months due to DSP reporting cycles. This isn’t unique to PlayTreks—it’s standard across the industry.
The moment of actual payout, depends on when stores and DSPs (like Spotify, Apple Music, etc.) report and release funds in full, which unfortunately tends to take more and more time. We have seen an increase in delays at certain DSP's who take lots of time investigating possible streaming fraud cases, before paying out. Even if it does not apply to your release, or even to PlayTreks as a whole.
We can assure you that eventually, earnings will be made available and that a payout can be requested - as soon as they have been succesfully collected. We’d really appreciate it if you could revisit your review based on this clarification. Please let us know if you need further details!
Best,
The PlayTreks Team
earnings have been sitting in the "Total pending
Waiting to receive payment from platforms." section since november now, for over 3 months.
Resposta da PlayTreks
Dear Johanna,
Thanks for your feedback. Earnings will move from "Total Pending" to "Total Collected" once all platforms have paid out. Allow me to explain why you're experiencing a long wait - especially because you are not the only one.
PlayTreks wants to be as transparent as possible, and therefore we report streams immediately after we receive the data from platforms. This typically takes a minimum of 3 months due to DSP reporting cycles. This isn’t unique to PlayTreks—it’s standard across the industry.
The moment of actual payout, depends on when stores and DSPs (like Spotify, Apple Music, etc.) report and release funds in full, which unfortunately tends to take more and more time. We have seen an increase in delays at certain DSP's who take lots of time investigating possible streaming fraud cases, before paying out. Even if it does not apply to your release, or even to PlayTreks as a whole.
We can assure you that eventually, earnings will be made available and that a payout can be requested - as soon as they have been succesfully collected. We’d really appreciate it if you could revisit your review based on this clarification. Please let us know if you need further details!
Best,
The PlayTreks Team
They respond to emails late and I have problems with my copyright earnings. I hope you will solve my problem urgently. I am waiting for support.
( I've been waiting for 1 year to receive my royalty fee.
OK company, website could use some improvement but works.
THE WORST THING IS THE WAITING TIME
if you request your royalties, prepare to wait 3-6 months until you get them to your PayPal account. absolutely not OK to let users wait this long, what the fck
get it together, you are running a company
EDIT: See? This is what I mean! I write this review on 5th of june and they reply 5 months later on the 5th of november
Resposta da PlayTreks
Dear Brenda,
Thank you for sharing your thoughts. Although your review is from a few months ago, we’re committed to addressing all feedback, new and old. We only recently claimed our Trustpilot account as part of our dedication to improving service and communication, which I hope you can appreciate.
I’m glad to hear you find our service generally useful, though I apologize for the frustration around wait times. Regarding royalties, we understand that a 3-6 month wait can feel excessive. Please know that this timeframe is due to industry-wide factors beyond our direct control. Earnings from streaming services (DSPs) typically take at least three months to be reported to us, and an additional two to three months for full payments to reach us from the platforms. Only when these funds are received can we transfer them to your “My Earnings” dashboard for withdrawal. While we’d love to speed this up, it’s a common timeline across music distribution services.
That said, we’re actively making improvements on our end to enhance transparency and streamline internal processes so you know exactly when funds are available and ready for payout. PlayTreks is under new management and improving the overall experience is a key priority for us. We hope you'll give us a fair chance to deliver up to this promise.
Thank you again for your feedback and don’t hesitate to reach out if there’s anything else we can assist you with.
Best regards,
PlayTreks Customer Support
Since 2021 I have been posting my music on this platform. From April to December I only saw pennies on my balance sheet. In the middle of this year (2023) the royalties that I had been waiting for a long time appeared.
In July I made my first withdrawal and as of today they were not sent to my Paypal account.
The support does not respond to any email. The distribution manager says that the platform "is under maintenance" and that "the royalties are still being calculated".
The royalty counts and statistics are much better than other platforms. In addition to adding Two-Factor Authentication. But when it comes to counting royalties and making payments, they are terrible (Taking into account that they get 15% of the total royalties)
So far I will leave 1 star in my review. I will update you with more news.
Update: After many emails they paid me twice this month. I'm going to leave 3 stars until Playtreks improves.
Resposta da PlayTreks
Dear Ryan,
Thank you for your detailed feedback and for updating your review as your issue progressed. I’m truly sorry for the extended wait you experienced for your payout and the delay in our responses. Your patience during this time is much appreciated, and I completely understand your frustration.
Although this review is from some time ago, we recently claimed our Trustpilot account as part of our renewed commitment to improving communication and addressing client feedback, old and new.
As you mentioned, PlayTreks has been implementing major updates—both to the platform and our internal processes—to enhance accuracy and transparency in royalty tracking and distribution. Unfortunately, these maintenance efforts occasionally caused delays in processing withdrawals, as we worked to ensure that earnings are calculated correctly for all users.
Our support team has been facing high demand, especially as we serve over 9,000 clients, and we’re actively working to close staffing gaps to improve response times. We’re also prioritizing more efficient payout timelines and are making platform updates to provide more clarity on payout progress.
Thank you again for your patience and for highlighting the positive aspects of our tracking features and security measures. Your feedback helps guide our ongoing improvements, and we look forward to providing you and all our users a smoother experience moving forward. If there’s anything further we can assist with, please don’t hesitate to reach out.
Best regards,
PlayTreks Customer Support
Since September 2022 i got some releases up there, i received two payments and then nothing, i contacted the support, answer is "New system coming out, we are calculating all the royalties, soon it will be ok".
Still waiting now... I don't see my 7 months of royalties...
EDIT: After a ton of mail, finally got paid
Resposta da PlayTreks
Dear Frederic,
Thank you for sharing your experience, and I’m glad to hear you eventually received your payout. I completely understand how waiting for royalties for several months can be frustrating, and I apologize for the delays and the repeated follow-ups you needed to make.
Your feedback highlights an issue we encountered in 2023, during our transition to a new royalty calculation system aimed at improving accuracy and transparency. While this upgrade was necessary for better system performance, it regrettably caused delays. We’ve since addressed these issues, ensuring that future royalties reach you much more promptly.
Although your review is from a few months back, we recently claimed our Trustpilot account as part of our commitment to addressing all feedback. If you feel your experience with PlayTreks has improved, we would be grateful if you’d consider updating your review title and the amount of stars to reflect this.
Thank you again for your patience, and please don’t hesitate to contact us if there’s anything further we can do to assist you.
Best regards,
PlayTreks Customer Support
I just wanted to distribute some music for free and I found this distributor on the internet.
I just uploaded a track I made and the next day I got called having a "fraudulent behavior" and they ask me for a picture of me with my ID god knows what they'll use this information from.
Stay away,they're most likely scammers trying to grab some ID to do shady things.
I've used them for digital distribution for nearly a year. They do automatic splits. Support is hit and miss, sometimes they reply and are very helpful and effective and other times never get back at all.
Payouts are the worst thing. They are a few months behind, which is a particular frustration. They promise to make the payments by the end of the day or week or month, which never happens. It would be better if they didn't make promises about payment dates.
The analytics and website are great and they could be a brilliant distributor if withdrawals/payments were on a regular schedule.
Resposta da PlayTreks
Dear Tom,
Thank you for your thoughtful feedback and for trusting us with your music distribution. I’m glad to hear our automatic splits, analytics, and website features have been valuable to you—these are areas we continuously strive to enhance.
I’m sorry for the delays in both payouts and support responsiveness, as well as for any frustration with unmet timelines. Your feedback is spot-on, and you’re right—our “startup years” have presented challenges as we worked to implement and refine new systems. We’re currently upgrading our processes to ensure faster, more predictable payouts, and I trust you’ll soon see the positive impact of these changes.
Under our recent management changes, we’re also focused on building a stronger, more responsive support team to meet client needs reliably as we grow. Your experience has highlighted exactly why we’re putting these improvements in place.
Thank you for your patience and understanding as we work to make PlayTreks a more reliable partner for your music. We’d love to earn a higher rating from you as you experience these updates firsthand—please don’t hesitate to reach out if you have any questions along the way.
Best regards,
PlayTreks Customer Support
Signed up mainly for the airplay tracking as they claim to track over 40k radio stations. I have another radio tracker that I’m using that does a great job but is a little expensive so I thought I would test Playtreks out and see if they listed the same radio plays as my other service.
Their tracking service is very hit and miss. They list one play from a radio station one day but not the next, even though on both days I’ve had multiple plays from that station. Pretty much useless information. Emailed them, no answer. So much for that “premium support” listed as a subscriber perk.
Stay away.
Resposta da PlayTreks
Dear Indie Dog,
Thank you for your feedback. I understand airplay tracking was a key feature for you, and I’m sorry it didn’t meet your expectations at the time. Based on user feedback and the high operational costs, we decided to retire the airplay tracking feature to focus on enhancing other services that provide the most value for our artists.
If you’d be open to it, we kindly ask you to consider updating or removing this review, as it reflects a feature that’s no longer part of our offering. We’re committed to continually refining our tools, and if there’s anything more we can do for you with our current services, please let us know.
Thank you again for your understanding, and we’re here to help should you have any further questions.
Best regards,
PlayTreks Customer Support
Wrote them 2 emails regarding my payout which should've been sent out 1 1/2 months ago. Last time I heard from them was an email that my payout is processed around a month ago. Literally no reply to any emails ever since. Highly unprofessional considering you can not even answer simple email requests for weeks. Do yourself a favour and stay away
Resposta da PlayTreks
Dear Dirk,
Thank you for trusting us with your music distribution. I’m sorry for the delays in support responsiveness. I'll not beat around the bush, your feedback is spot-on. Our “startup years” have presented challenges as we worked to implement and refine new systems and processes with limited resources.
Under our recent management changes, we’re focused on building a stronger, more responsive support team to meet client needs reliably as we grow. Your experience has highlighted exactly why we’re putting these improvements in place.
Thank you for your patience and understanding as we work to make PlayTreks an even more reliable partner for you. I trust you’ll soon see the positive impact of these changes.
We’d love to earn a higher rating from you as you experience these updates firsthand—please don’t hesitate to reach out if you have any questions along the way.
Best regards,
PlayTreks Customer Support
I have been with playtreks for almost a year now and my experience is not very good.
The distributor gets it done to publish my music and relatively quickly, for that one star. Otherwise, everything happens laboriously, the support responds very sporadically when you send several requests there. The income is not credited to the account, as with most on 01 of a month, but 2-3 weeks later. For March and April they did not report anything until mid-August, supposedly because of technical problems. According to their own information, the payment of revenues should happen within 1-3 business days, this has never happened. The last one has been pending for almost 2 weeks. Say everything is very tough. Not really fun to be here. And they still take 15% commission on the earnings. Meanwhile, I really want to move my catalog to another distributor, even though it takes a lot of work. :-/ Too bad actually, I was very optimistic in the beginning when my music was released relatively quickly.
Addendum (08.12.2022): Payouts have delays of months and I always have to remind and request them several times without any success. Stay away from this pseudo-distributor.
Resposta da PlayTreks
Dear Mary,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, especially as we continue to evolve under new management. Although your review is from some time ago, we are committed to addressing all concerns, both old and new, as part of our dedication to improvement.
I'm glad to hear that you found our music publishing process relatively quick, but I sincerely apologize for the frustrations you’ve faced with support responsiveness and payment delays. We acknowledge that there have been challenges with our payment process, especially during our transition to new systems. While we strive for timely payouts within 1-3 business days, technical issues have occasionally caused delays, and we are actively working to resolve these and enhance communication.
Your feedback regarding our commission is also noted. We want to ensure that the value we provide aligns with the services you receive.
If you choose to stay with us, I assure you that we are dedicated to improving our support and payment processes. Should you have any further questions or need assistance, please don’t hesitate to reach out directly.
We would be grateful if you could consider updating your review to reflect any future improvements you experience. Thank you for your patience as we work through these changes.
Best regards,
PlayTreks Customer Support
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