Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Ver mais
A empresa respondeu
I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Ver mais
A empresa respondeu
Two lamps delivered in good time with great tracking and well packed. Lamps only had two pin sockets but when l contacted Poole lighting factory they sent adaptors by 1st class post arriving next day.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Escrito pela empresa
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Informações de contato
9 Cabot Lane , BH177BY, Poole, Reino Unido
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Excelente
636 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Item arrived promptly via DPD and now…
Item arrived promptly via DPD and now working well.
24 de abril de 2026
Resposta da Poole Lighting Factory Shop
thank you for your review
quick easy ordering and delivery.
24 de abril de 2026
Resposta da Poole Lighting Factory Shop
thank you for your review
I had 2 lights for hall and landing…
I had 2 lights for hall and landing ordering was simple and quick they came within a few days and they look amazing will definitely order from them again and I would highly recommend to friends and family.
30 de abril de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your kind review and recommendation
Glass Lamp Shades - Excellent Service…
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful.
Ordering process / website was very easy to navigate.
Postage and delivery extremely efficient. Items extremely well packed (as quite fragile items) - no damage on receipt.
No hesitation at all in ordering from Poole Lighting again
13 de abril de 2026
Resposta da Poole Lighting Factory Shop
Thank you so much for your kind and detailed review!
We’re really pleased to hear that our team was able to assist you quickly with your query and that you found the ordering process straightforward. It’s great to know your glass lamp shades arrived safely and that our packaging and delivery met your expectations, especially with such delicate items.
Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Warm regards,
Maja
Resposta da Poole Lighting Factory Shop
Thank you for your review
Resposta da Poole Lighting Factory Shop
Thank you for your kind review
Resposta da Poole Lighting Factory Shop
Thank you for your review
Great overall experience
Beautiful light, half the price of other places for the same product and great quality. Customer service was fab, quick responses, helpful and professional. Would definitely use again.
18 de março de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your review. We really appreciate it
Great advice and great products
Great advice, such value and they sent super fast.
8 de abril de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your kind review!
Resposta da Poole Lighting Factory Shop
Thank you for a kind review!
Lovely expensive looking light at a…
Lovely expensive looking light at a great price! So much cheaper than another retailer. Fast postage. Thanks!
30 de março de 2026
Resposta da Poole Lighting Factory Shop
Thank you for a kind review!
Very good service price and product…
Very good service price and product used them twice now cant fault them
5 de abril de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your kind review!
No quibble 3 year guarantee
You gave me a new garden bollard without fuss as mine has ceased to work after a year. No quibble guarantee 3 year warranty.
23 de março de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your kind review!
The product I needed at a reasonable…
The product I needed at a reasonable price, delivered quickly
30 de março de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your kind review!
Great lights and fast delivery
26 de março de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your kind review!
Incredible value and good quality…
Incredible value and good quality lights. I bought a bathroom flush fit light and two wall lights and I couldn’t be happier. All packaged really well and delivered promptly. Highly recommend.
28 de março de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your kind review! We really appreciate it.
Description and delivery spot on
The light was exactly as described. Delivery was prompt and the light was packed really well. I'd have no hesitation in buying from Poole Lighting Factory Shop again or recommending them 🙂
13 de março de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your kind review! We really appreciate it.
Resposta da Poole Lighting Factory Shop
Thank you for your review!
Tablelamp as described in the…
Tablelamp as described in the description. Will definitely make more purchases.
15 de março de 2026
Resposta da Poole Lighting Factory Shop
Thank you for your review :)
I needed a replacement external light…
I needed a replacement external light to match the brand I had. I found Poole Lighting factory online and bought it cheaper than where I bought the original lights. It was delivered quickly and easily so a positive experience all round. Thank you!
15 de março de 2026
Resposta da Poole Lighting Factory Shop
Thank you so much for your kind review!
We’re really pleased to hear you were able to find a matching light at a better price, and that your order arrived quickly and smoothly. It’s great to know you had a positive experience with us from start to finish.
We truly appreciate your support and hope to help you again in the future!
Kind regards,
The Poole Lighting Team
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