POP telecom Avaliações 

The internet stopped working so I rang and spoke to a very friendly and polite agent named Alfred who couldn’t have been more helpful.
We got cut off, he rang me immediately to continue the personal service he was offering.
The customer is an elderly person living alone and Alfred’s support, listening carefully and understanding the issues led him to offer to contact Open Reach to get the matter resolved asap.
His empathy and professional approach gave great reassurance to me and the householder.
Too many companies are available only via a ChatBot which I don’t appreciate; thank you Alfred and Pop Telecom for the prompt and personal service.

They made sure I knew what and when the engineer would arrive and were polite and friendly at all times. My contact was Chris

I wanted a cheap simple internet connection just to connect my Hive heating to my phone. The Pop Telecom account is just perfect for this and when I needed backup for a technical issue today Alfred at Pop Telecom was able to resolve my problem and provide me with a new router.

Had an issue with not receiving calls to the landline having just joined Poptelecom. Called them up and they answered quickly and Cris. the technical support assistant resolved the issue within minutes. So nice to speak to someone knowledegable so quickly unlike other companies.

thankyou Chris

Cris was very helpful and quick to sort our technical issues. Very helpful!

I have made a request for a refund due to the internet being down for 16 days, the agent (ALFRED) acted swiftly with my claim, and a refund is being processed, thank you for your assistance.

Great experience with Andrew from Pop Telecom this morning. Answered the phone in one ring, and promptly got my query answered. Polite and fast service.

Alfred was very helpful and sorted my issues quickly

Cris was very helpful with customer service. Clear and polite, very helpful to resolve my issue

Cris was very prompt and efficient in answering my query regarding a return of broadband equipment.

Over the past 2 days I have been dealing with Josie, who was the knowledgeable in the information she asking and delivering and made it an easy experience in getting myself connected to the Internet.

Great service from Cris today.
Very happy!
Thanks.

I have just spoken to a wonderful lady called Josie from Pop Telecom who really helped me during a very stressful period. She was very caring and kind and sorted my problem immediately
Thankyou Josie!

Cris was very helpful and friendly and emailed me - confirming my account was closed now, that I did not owe any further payments, and that the returned router had arrived safely at POP Telecom.

Paz was very knowledgeable and my transaction was done in 5 minutes. No hassle 👌thanks

You know how when changing provider, usually they'll reach out, ensure the previous provider is aware that a new line is being set up and then cancel when the new line becomes active? Yeah, POP Telecom can't really figure that part out when it comes to a major service like Virgin, despite the fact that other providers find that very easy, so make sure you deal with the 30-day contract cancellation on their behalf if you don't want to run an extra £50 month like I've now had to after listening to the costumer service tell me that that's just not possible (which it is with other ISPs using the same lines as POP, just to be clear).

Speeds seem fine, costumer support seems terrible.

Service from POP Telecom was Excellent!! The team was very supportive throughout the activation process and resolved my issues quickly. A special thanks to Josie for following up on my ticket diligently and ensuring everything was sorted promptly. Great customer service!

Alfred was very speedy and effective in sorting my concerns with my bill. Thank you